Social Work Practice Practice Exam
Course Introduction
Social Work Practice explores the foundational theories, skills, and values essential for effective intervention with individuals, families, groups, organizations, and communities. The course examines the roles and responsibilities of social workers, introduces methods of assessment and planning, and emphasizes culturally competent and ethical practice. Students develop practical skills through case studies, role-plays, and reflective assignments, preparing them to support diverse populations and address complex social challenges within various settings.
Recommended Textbook Fundamentals of Case Management Practice Skills for the Human Services 5th Edition by Nancy
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2
Chapter 1: Case Management: Definition and Responsibilities
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Q1) Once the client has been linked to the services he or she needs,the case worker must:
A) Continue monitoring the client's progress and advocating for his or her needs
B) File a report and close the client's case
C) Allow the client's other social service workers' requirements to take precedence
D) Avoid contacting the client's other service professionals to coordinate care, in the interest of protecting the client's privacy
Answer: A
Q2) The individualized treatment plan would avoid taking into consideration:
A) The person's individual strengths and interests
B) The person's personal goals
C) Recruiting community support for donations of services and resources
D) Streamlining the plan for efficiency of managing the group's care
Answer: D
Q3) Beyond assessment and planning,what are the 2 other steps of case management? Answer: <i>Monitoring and linking </i>
Q4) What is the foundation for the development of a client plan for service or treatment? Answer: <i>Assessment</i>
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Chapter 2: Ethics and Other Professional Responsibilities for Human
Service Workers
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Q1) A care provider would not break a client's confidentiality when:
A) State law in the particular case does not include a duty to warn
B) The client poses a threat to others
C) The court mandates that the social service provider turns over certain information about the client
D) Your agency is sued for malpractice
Answer: A
Q2) Name one of the situations where it legally fine to break confidentiality. Answer: One of the situations where it is legally permissible to break confidentiality is when there is a duty to warn or protect third parties who may be at risk of harm. This is often referred to as the "duty to warn" principle, which was established in the landmark case of Tarasoff v. Regents of the University of California (1976). In this case, mental health professionals have a legal obligation to breach confidentiality if a client poses a serious and imminent threat to the life or safety of another person. The professional must take reasonable steps to warn the potential victim and to notify law enforcement if necessary. This principle has been adopted in various forms across many jurisdictions, reflecting the ethical and legal balance between maintaining client confidentiality and protecting individuals from harm.
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Page 4
Chapter 3: Applying the Ecological Model: A Theoretical
Foundation for Human Services
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Q1) The context level immediately surrounding the client such as family,church group,close friends,etc.would be considered:
A) The micro level
B) The meso level
C) The macro level
D) Unimportant because human service workers should be able to intervene on all three levels
Answer: B
Q2) Approaching the school superintendent together with the social service professionals in the children's case management unit to advocate for an improvement in the school's academic supports offered would be referred to as a(n)______ intervention.
A) Two-pronged
B) Macro-level
C) Transition
D) Meso-level
Answer: B
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Chapter 4: Cultural Competence
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Q1) Describe what the author defines as a stranger?
Q2) Name 4 countries that tend to be collectivistic.
Q3) Briefly define culture.
Q4) Briefly define race.
Q5) It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:
A) Cultural differences do not become obstacles to good communication
B) Every possible culture that a client represents is part of the human services worker's cultural repertoire
C) The client will feel more affinity toward human services workers
D) The human services worker's own ethnic group does not color the client's opinion
Q6) Briefly define ethnocentrism.
Q7) Name 4 countries that tend to be individualistic
Q8) Seeking exceptions to cultural stereotypes helps us to:
A) Understand the individual's culture better
B) Better place the individual in the context of his or her culture
C) Reduce our own anxiety or uncertainty about the individual
D) Gain a more accurate understanding of the individuals we are serving
Q9) What are 3 ways individualistic cultures view time?
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Chapter 5: Attitudes and Boundaries
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Q1) It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions.This support can take the form of:
A) Giving honest criticism when the client makes a mistake
B) Assuming control of the client's daily activities to ensure that goals are accomplished
C) Having realistic goals for the client and encouraging progress toward the goals
D) Insisting that the client take the necessary steps toward the goal when that person appears to be malingering
Q2) A worker establishes a warm atmosphere by:
A) Directing the client to better decisions than the client would have made on his or her own
B) Expressing honest disapproval when the client's decision is likely to lead to further trouble
C) Refraining from suggesting change in order to avoid confrontation with the client
D) Being friendly, nonjudgmental and receptive
Q3) What are the 3 basic helping attitudes?
Q4) Briefly define transference.
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Chapter 6: Clarifying Who Owns the Problem
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Q1) The person who owns the problem is:
A) The client
B) The case manager
C) The person whose needs are not being met
D) Meddling and pushy
Q2) Name the 4 reasons why it is important to know who owns the problem.
Q3) Knowing who owns the problem is important because:
A) It allows us to understand who is ultimately responsible for resolving the problem
B) It makes us seem uncaring
C) It abandons the client with the problem
D) It allows us to take charge of the client's care
Q4) The strategy behind determining the level of intervention we provide to the client is based on:
A) Consultation with the client's family and close associates
B) Knowing your own level of professional training
C) The need to solve the client's problem
D) Knowing the client's strengths and limitations
Q5) How should a case manager resolve an issue if they own the problem?
Q6) The person who owns the problem is the person whose (fill in the blank).
Page 8
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Chapter 7: Identifying Good Responses and Poor
Responses
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Q1) Name 2 of the 4 major problems that can occur when you are communicating with a client.
Q2) Describe and give 1 example of an open question.
Q3) Name the 4 roadblocks to communication.
Q4) What is the difference in giving false praise versus positive feedback?
Q5) "I'm not clear about ...?" is an example of a(n):
A) Response to feelings
B) I-message
C) Open question
D) Closed question
Q6) In order to make your clients feel comfortable and safe enough to be open,you should:
A) Console them and support them in a sympathetic manner
B) Make critical life decisions for them
C) Let them know that you are in charge and everything is under control
D) Identify their feelings and reflect them back
Q7) What is the purpose of a closed question?
Q9) "Thanks for telling me." Is an example of what? Page 9
Q8) "It appears to me that ." Is an example of what?
Q10) Describe and give 2 examples of how a case manager can invite collaboration.
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Chapter 8: Listening and Responding
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Q1) He is trying to speak to the parents who refuse to look at him. <u>Write one (1)closed ended questions you might ask the young man.</u>
Q2) Reflective listening in a therapeutic setting:
A) Allows the clinician to offer advice or solutions
B) Is a roadblock to communication
C) Often creates misperceptions
D) Is empathetic and the most useful kind of response
Q3) Name the 2 aspects of reflective listening.
Q4) You are an area human service worker and have been called to the home of a teen age girl.Her parents contacted you because the girl is 15 y.o.and pregnant. They believe the father of the baby is a 20 y.o.man who lives up the street. When you arrive,the daughter will not come out of her room and the parents are frustrated and angry with her.<u> Write an open question you would ask the parents.</u>
Q5) Rephrasing the facts that the client gives so that the client hears them again can:
A) Allow unpleasant memories that the client may have blocked to surface
B) Reveal whether or not the client is lying
C) Be a way of responding to the client's feelings
D) Create an atmosphere of distrust between the worker and the client
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Chapter 9: Asking Questions
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Q1) Questions that make the client feel uncomfortable include:
A) I-messages
B) Open questions
C) Why questions
D) Questions in which the client is asked about his feelings
Q2) When asking a client multiple questions,what might the client begin to feel?
Q3) Open-ended questions are:
A) Never formulaic
B) Constructed in a way to encourage the client to provide identifying information
C) Constructed in a way to encourage the client to express feelings and opinions
D) Enhanced by using the words "how," "why," "what," "when" and "where"
Q4) A main goal of the clinician's questions during the interview is to:
A) Arrive at a solution in the most efficient way
B) Direct the client toward your predetermined solution
C) Listen to the client's concerns and sort out the best way to approach a solution
D) Compile information for assessment and referral purposes
Q5) Describe and give 2 examples of open questions a case manager might asked a client.
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Chapter 10: Bringing up Difficult Issues
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Q1) "I feel that talking about your husband's sudden death with your relatives will be very helpful" is an example of:
A) The clinician offering useful advice
B) The clinician being overbearing
C) A collaborative response
D) A reflective response
Q2) In order to make an I-message effective,the clinician should:
A) Suggest a solution while also asking the client for a solution
B) Avoid asking the client how he or she sees the situation
C) Be confident that he or she is privy to all the information and avoid searching for extenuating circumstances
D) Follow an observation that supports the client's point of view with "but" or "however" in order to add an opposing opinion
Q3) A confrontation usually takes the form of a(n):
A) Accusation
B) I-message
C) You-message
D) Advice
Q4) A case manager should focus on tangible behavior.What does tangible mean?
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Chapter 11: Addressing and Disarming Anger
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Q1) The client is angry and shouting in a room full of other clients who are eating lunch. The worker ignores the client,loudly clears the room of all the other clients in a breathless manner,yells at the shouting client,"We know what we're doing here! We know what is best for you! Don't you dare come in here and yell at me!<b>" List at least 4 things the worker did wrong</b>
Q2) Focusing on a solution in order to disarm anger is best described as being:
A) Conciliatory
B) Reciprocal
C) Collaborative
D) Negotiated
Q3) What is wrong with the following statement: <i>"You are not listening to me.I feel that you would be better off if you went to rehab."</i>
Q4) What are 2 reasons why it is important to disarm anger?
Q5) Name 2 of the 4 steps in disarming anger effectively.
Q6) Name one reasonwhy a client might be angry.
Q7) The number one mistake case managers often make when clients are angry with them?
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Chapter 12: Collaborating With People for Change
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Q1) Name 2 symptoms of a discouraged client.
Q2) When a client speaks openly about his or her ambivalence,it should be obvious that:
A) You have hit a roadblock.
B) Your path, until now, has been counterproductive.
C) It is time for you as the counselor to take control and lead more effectively.
D) Something positive and therapeutic has happened.
Q3) In ch 12,the author states who is responsible for change?
Q4) Name 2 of the 5 stages of change.
Q5) Miller and Rollnick suggest that an effective precursor to the ability to "summarize" is a counselor's ability to engage in:
A) Collaboration
B) Reflective listening
C) Open-ended questioning
D) The fostering of self-determination
Q6) Coming Alongside is another way of saying what?
Q7) Discuss 2 common mistakes case managers make when they see ambivalence in their clients
Q8) Name 3 things a cased manager can do/be in order to encourage clients.
Page 15
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Chapter 13: Case Management Principles: Optional Review
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Q1) On a verification form,what date should a case manager put on the date line?
Q2) Pertaining to the intake item of "chief complaint," it is essential to record:
A) Why the client called but only in general terms
B) The specific catalyst for the call
C) How the client obtained the contact details for the agency (if self-referred) plus the complaint itself
D) Why the client decided to call now
Q3) When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?
A) The client is in the midst of a mental-health-related crisis.
B) The referred client is 14 years old.
C) The client is mute and needs a helper to facilitate the call.
D) The referral is court mandated.
Q4) Name 2 of the 4 guidelines for filling out forms.
Q5) The information included in Step 1,at the top of the form,is:
A) Person's name, DOB, your name
B) Person's name, sex, DOB, address, your name
C) Person's name, sex, DOB, address
D) Person's name, DOB, sex, address, type of referral, your name
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Chapter 14: Documenting Initial Inquiries
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Q1) In relationship to your own feelings,insights,approaches,and knowledge,information conducted by an intake person other than you should be regarded as:
A) Universally relevant
B) Subjective
C) Objective
D) If not accurate, at least well-meaning
Q2) Identify 1 thing a case manager can do to prepare for the initial interview with a client.
Q3) The initial meeting is the time to discuss:
A) Confidentiality and portability
B) Confidentiality, portability, and your theoretical approach
C) Portability, secrecy, confidentiality, insurance reimbursement, and final treatment plan
D) Portability, confidentiality, and limitations of confidentiality
Q4) Describing payment details and procedures during the first session is:
A) Too early; this is typically a subject for the second meeting
B) Obligatory
C) Potentially insulting
D) Too late; the intake was the proper time for this
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Chapter 15: The First Interview
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Q1) Therapeutically speaking,when interviewing the client about his or her religious affiliation,it is important to pay particular attention to:
A) Discomfort
B) Anger
C) Overdependence
D) Nonfulfillment
Q2) Which of the following is not considered a common mistake in completing a social history?
A) The use of adversarial language
B) Leading: finishing the unfinished sentences of a client or filling in the blanks
C) Recommendations that skip the actual "recommended activity"
D) Glossing over gaps in history
Q3) What are the 3 things that should be included on a brief social history?
Q4) What are 3 things that are part of a person's background information for a social history?
Q5) Name 2 things a case manager might note under <i>impressions.</i>
Q6) What is a valid concern when using electronic or mobile devices in taking social histories? What are ways to remedy that?
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Chapter 16: Social Histories and Assessment Forms
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Q1) The <i>Diagnostic and Statistical Manual of Mental Disorders</i> is a collection of:
A) Medications used to treat mental disorders
B) Diagnoses of mental disorders accompanied by symptoms
C) Behaviors associated with mental disorders
D) Medical terminology directed towards physicians
Q2) In the DSM 5,there are no more:
A) Diagnoses
B) Symptoms
C) Codes
D) Axes
Q3) During which period did morality and humane treatment enter the collective conscious of those seeking to effectively treat patients with mental illness?
A) Late 18th century
B) Turn of the 20th century
C) Early to mid-19th century
D) Late 19th century
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Chapter 17: Using the Dsm
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Q1) "Impoverished" speech and language can be a tricky label to apply.It can point to a mental-health issue or something far more mundane such as:
A) Manipulative behavior
B) Racing thoughts
C) Substance abuse
D) An examinee who is not a native English speaker
Q2) A euthymic mood is what type of mood? How does it differ from a labile mood?
Q3) Steven comes in for his MSE in a ski parka and woolen winter hat.It is the second week of August.Steven's attire would be termed:
A) "Unconventional"
B) "Garish"
C) "Atypical"
D) "Unseasonal"
Q4) Name 3 attitudes a case manager might note on the MSE?
Q5) Loose associations refers to what type of behavior pattern?
Q6) Describe what tardive dyskinesia is
Q7) Severe akathisia also is what?
Q8) What are 3 things that a case manager should observe as part of the Mental Status Exam?
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Chapter 18: The Mental Status Examination
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Q1) The client "speaking" on a general release form is exemplified by the phrase:
A) "I hereby authorize"
B) "Being of sound mind, I consent to "
C) "I 'Fill in name' empower "
D) "On this day 'Fill in date,' I 'Fill in name' hereby authorize "
Q2) In a majority of circumstances and locales,information regarding a client's HIV and AIDS status is on a "need to know" basis.This basis is:
A) Ethical
B) Moral
C) Legal
D) Professionally mandated
Q3) Your client "M" has undergone an HIV test.Much to his relief,the test came back negative.The results can be released:
A) Freely
B) With verbal consent only
C) Without need for a formal release because the shame factor is no longer present
D) Only with the proper release form
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21
Chapter 19: Receiving and Releasing Information
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Q1) List 2 goals for a client that has become unemployed and is in danger of loosing the family apartment.
Q2) Using blank Treatment/Goal Plan,prepare a plan for the following person: <u>Joe is a 48 year old married father of 4.He recently lost his job of 15 years.His wife works and the children are doing well in school.He is mildly depressed.Joe has a number of contacts in the community and regularly volunteers at the food bank.He has deep concerns about being able to support his family though his wife's salary will cover some of the bills.Joe tells you that his father was unemployed and he grew up in poverty.Joe would like to find work ASAP and is willing to work at anything.However,he has a college degree that makes him over qualified for most jobs.</u>
Q3) Name 3 common barriers that can prevent a case manager from fully understanding a client.
Q4) What are 3 areas that a case manager might look to find strengths?
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Chapter 20: Developing a Service Plan at the Case Management Unit
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Q1) A case manager who is presenting on behalf of a client should monitor him-or herself for:
A) Nervousness
B) Defensiveness
C) Ability to establish rapport
D) Reciprocity
Q2) Name 2 elements of a case managers presentation at a planning meeting.
Q3) Which of the following is not a task of the case manager as pertains to the planning meeting?
A) Facilitation
B) Teaching
C) Advocacy
D) Service provision
Q4) Name the 3 things recommended to bring to a planning meeting.
Q5) Planning conferences are ____________ formal meetings attended by a team of relevant professionals.
A) Always
B) Sometimes
C) Almost never
D) Rarely
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Chapter 21: Preparing for a Service Planning Conference or Disposition Planning Meeting
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Q1) In general,which of the following is not a typical procedural manner of making an initial referral?
A) Fax
B) E-mail
C) Phone
D) Old-fashioned mail in an envelope
Q2) A client becomes a formal participant in your caseload following:
A) The initial assessment
B) The establishment of a plan
C) A verification letter
D) A referral
Q3) A specific area of concern on the face-sheet is contraindications regarding:
A) Pregnancy, medications, and treatment
B) Childbirth and marital status
C) Psychiatric evaluation and court-ordered treatment
D) Age and numbers not to be called
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Chapter 22: Making the Referral and Assembling the Record
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Q1) Correct the following case note: 07/15/15: Phil called the office today to complain about his services.Reports that he has had little contact with his housing manager and his psychiatrist.Appears very agitated and angry.Will call both to clarify what the issue is and see what they have to say about what has happened.
Q2) What are 2 governmental requirements when documenting a contact with a client?
Q3) Mannerisms,dress,attitudes,or expressions-all impressions of a client during a contact-reflect:
A) The level of motivation
B) The level of compliance with the program
C) The client's state of mind
D) The ability of the client to conform to expectations
Q4) The use of black ink when filling out case notes and other forms is:
A) Practical
B) Mandated by the APA, ACA, and a host of other professional organizations
C) Required by state and federal law
D) Required by federal law
Q5) List 5 words that could be construed as judgmental in documenting a contact with a client
Q6) Name the 3 types of contact a case manager might have with a client.
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Chapter 23: Documentation and Recording
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Q1) List and describe the 4 steps involved in responding to a crisis.
Q2) The most crucial aspect of follow up,as opposed to other forms of monitoring,is:
A) Rapport building
B) Stabilization
C) Ensuring physical well-being
D) Averting harm to self or others
Q3) When referring to an agency,it is essential to ensure that it does not:
A) Screen referred clients too strictly
B) Screen referred clients unfairly
C) Accept anybody and everybody
D) Engage in fraudulent use of funds
Q4) Once the treatment plan is established and the counselee becomes part of a caseload:
A) The counselor has carte blanche to interview any relevant person.
B) The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are not divulged.
C) Monitoring is subject to rules of confidentiality.
D) All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.
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Chapter 24: Monitoring the Services or Treatment
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Q1) Which of the following is not accurate regarding the program goal?
A) The goal is written in positive language.
B) A goal can be singular or multiscoped.
C) A goal statement is one sentence in length.
D) The client is the only focus of the goal.
Q2) Brent attends Narcotics Anonymous (a client-led group)meetings as mandated by a court decision.His program objectives will be conceptualized by:
A) His NA "sponsor"
B) His case manager
C) He and his case manager
D) In most states, by the judge who ruled on his case
Q3) A target date can:
A) Be shortened only
B) Be extended only
C) Be shortened or extended
D) Not be changed without revising the entire treatment plan
Q4) Using the following example,devise objectives a case manager would expect the client to achieve:<i> Client: Mary,Goal: Mary will use the local senior center to meet new friends as demonstrated by:</i>
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Chapter 25: Developing Goals and Objectives at the Provider Agency
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Q1) The discharge summary must include at least ___ dates.
A) 2
B) 3
C) 4
D) 5
Q2) Any items which have not been addressed in specific sections of the discharge summary but which necessitate mention should be included in a section titled:
A) Additional Issues
B) Addendum
C) Supplementary Issues
D) Ancillary Issues
Q3) Name 3 feelings a client might have when the case is being terminated.
Q4) List 2 reasons why a case manager might close a case.
Q5) A summarization letter regarding reasons for termination should:
A) Precede the termination interview
B) Follow the termination interview
C) Be presented at the termination interview
D) Be presented as the client departs from the termination interview
Q6) List 4 things that need to be included in the discharge summary.
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