Social Welfare Policy Practice Questions
Course Introduction
This course explores the development, implementation, and impact of social welfare policies in contemporary society. Students will examine the historical roots of social welfare, the role of government and private sectors, and the policy-making process, with a focus on areas such as poverty, health care, housing, and child welfare. Emphasis is placed on analyzing the effectiveness and equity of current policies, understanding the social and economic factors influencing policy decisions, and considering issues of social justice and advocacy within the context of social welfare.
Recommended Textbook
Fundamentals of Case Management Practice Skills for the Human Services 5th Edition by Nancy
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25 Chapters
396 Verified Questions
396 Flashcards
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Chapter 1: Case Management: Definition and Responsibilities
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) The case manager links the client to a specific social service that:
A) Is open-ended so that the client can continue with the program indefinitely
B) Will work on the identified issues to the exclusion of other issues that may come up during treatment
C) Will help the client to implement the goals and work on the issues that both the case manager and the client deemed important
D) Is looking for patients to fill their available slots
Answer: C
Q2) What is the foundation for the development of a client plan for service or treatment?
Answer: <i>Assessment</i>
Q3) What are the 4 levels of case management?
Answer: <i>Intensive,Administrative,Resource Coordination and Blended </i>
Q4) The individualized treatment plan would avoid taking into consideration:
A) The person's individual strengths and interests
B) The person's personal goals
C) Recruiting community support for donations of services and resources
D) Streamlining the plan for efficiency of managing the group's care
Answer: D
Page 3
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Chapter 2: Ethics and Other Professional Responsibilities for
Human Service Workers
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) A social services case manager should avoid a dual relationship with his or her client because:
A) The case manager may not be available to return a favor to the person who did the case manager a favor
B) Exchanging favors with a person is inconsequential
C) In small communities, the case manager cannot avoid seeing his or her neighbor in contexts other than the professional one
D) It creates a conflict of interest for the case manager
Answer: D
Q2) Courts may commit a patient to a care facility without the patient's consent when:
A) The patient has a mental illness
B) The courts determine that the mentally ill patient must be punished
C) The institution provides the patient with the most comprehensive treatment available
D) The patient is a risk to himself or herself but refuses to sign a commitment for appropriate treatment
Answer: D
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4
Chapter 3: Applying the Ecological Model: A Theoretical
Foundation for Human Services
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) In order to develop a balanced understanding of the client,the case manager must:
A) Determine the probable outcome of services provided to the client based on his or her problem type
B) See what the client brings to the situation, such as personality characteristics that affect the larger context of that person's life
C) Discount distracting information such as the client's environment
D) Determine if the client receives the majority of care within the home environment
Answer: B
Q2) A person's individual characteristics interact with external circumstances to affect his or her outcome.Some of these individual characteristics (micro level context)include: A) Prejudice and discrimination
B) Family
C) Motivation
D) Social class
Answer: C
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Chapter 4: Cultural Competence
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Sample Questions
Q1) Mental mechanisms that can block clear communication and create conflict include:
A) Persuasion, emotion and saving face
B) Ethnocentrism, prejudice and stereotypes
C) Psychological barriers and low self-disclosure
D) Time compartmentalization and focus on punctuality
Q2) Briefly define race.
Q3) Briefly define prejudice.
Q4) It is the ethical responsibility of human services workers to become familiar with the culture of the client so that:
A) Cultural differences do not become obstacles to good communication
B) Every possible culture that a client represents is part of the human services worker's cultural repertoire
C) The client will feel more affinity toward human services workers
D) The human services worker's own ethnic group does not color the client's opinion
Q5) Describe what the author defines as a stranger?
Q6) Name 4 countries that tend to be individualistic
Q7) Briefly define culture.
Q8) What are 3 ways individualistic cultures view time?
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Chapter 5: Attitudes and Boundaries
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15 Flashcards
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Sample Questions
Q1) Name 2 ways in which case managers discourage clients.
Q2) What are the 3 basic helping attitudes?
Q3) The case manager may remind the client of someone from the past whom he or she likes.This is an example of:
A) False attributions
B) Positive transference
C) Negative transference
D) Countertransference
Q4) ______ can be a good warning signal that the case manager has old issues that need to be resolved in order that they not interfere with service.
A) False attributions
B) Positive transference
C) Negative transference
D) Countertransference
Q5) Briefly define transference.
Q6) Briefly define countertransference.
Q7) Name 2 false attributes.
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Chapter 6: Clarifying Who Owns the Problem
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Sample Questions
Q1) Briefly describe why it is not uncaring to allow a client to own the problem.
Q2) The strategy behind determining the level of intervention we provide to the client is based on:
A) Consultation with the client's family and close associates
B) Knowing your own level of professional training
C) The need to solve the client's problem
D) Knowing the client's strengths and limitations
Q3) How should a case manager resolve an issue if they own the problem?
Q4) The clinician's goal in working out the own level of involvement in moving toward a solution to the client's problem would be to:
A) Allow the client opportunities to exercise self-determination and independence
B) Make certain that all therapeutic goals are achieved
C) Make certain that the client find the solution
D) Make certain that he or she demonstrate no difference between the professional relationship and a friendship away from work
Q5) The person who owns the problem is the person whose (fill in the blank).
Q6) Name the 4 reasons why it is important to know who owns the problem.
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Page 8
Chapter 7: Identifying Good Responses and Poor
Responses
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19 Verified Questions
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Sample Questions
Q1) Provide an example of praising a client.
Q2) Describe and give 1 example of an open question.
Q3) "You probably have some ideas too" is an example of:
A) An appropriate response when you cannot change the situation where the client has a problem
B) A way to agree when disarming anger
C) Positive feedback
D) A question that invites collaboration
Q4) Good responses in a therapeutic setting tend to:
A) Demonstrate that the worker has the correct answers and solutions
B) Enhance dialogue and collaboration
C) Cause the client to speak in pleasantries
D) Make clear the superiority of the worker
Q5) "It appears to me that ." Is an example of what?
Q6) Poor responses in a therapeutic setting tend to:
A) Set up barriers to real understanding and dialogue
B) Promote dialogue and collaboration
C) Involve the client in arriving at a solution
D) Give the impression that the client is on an equal footing with the worke
Q7) What is the purpose of a closed question? Page 9
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Page 10
Chapter 8: Listening and Responding
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Sample Questions
Q1) When the young man answers your questions,he leaves the house. The family is very quiet until the father announces he will call the police because this is against the law. The dtr.breaks down in sobs; the mother is trying to restore some order to this emotionally charged situation. <u>Write one (1)closed ended question you might ask to help the family formulate a plan</u>
Q2) The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:
A) "It sounds like you are devastated."
B) "That must have been a shock!"
C) "That must have been so difficult for you."
D) "We just have to look on the bright side."
Q3) The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:
A) Being corrected by the client
B) Heightened emotions on the part of the client
C) Defensiveness on the part of the client
D) Change and growth on the part of the client
Q4) Name the 2 aspects of reflective listening.
Q5) List the 2 positive reasons for reflective listening.
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Chapter 9: Asking Questions
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Sample Questions
Q1) Questions that make the client feel uncomfortable include:
A) I-messages
B) Open questions
C) Why questions
D) Questions in which the client is asked about his feelings
Q2) In formulating an open-ended question,it helps to:
A) Include an expression such as " a little bit more about " or " the larger picture " to soften the question
B) Avoid beginning the sentence with an expression such as "Can you ?" or "Could you ?"
C) Include one of the words "how," "why," "what," "when" and "where"
D) Avoid directives such as "summarize " or "describe ."
Q3) Open-ended questions are:
A) Never formulaic
B) Constructed in a way to encourage the client to provide identifying information
C) Constructed in a way to encourage the client to express feelings and opinions
D) Enhanced by using the words "how," "why," "what," "when" and "where"
Q4) What are the 3 instances when it is necessary to ask questions?.
Q5) What is the trouble with starting a question with "Why?"
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Chapter 10: Bringing up Difficult Issues
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Sample Questions
Q1) Asking the client permission to share your ideas with him or her allows the clinician to:
A) Make sure the client takes responsibility for actions
B) Offer advice while still remaining in charge of the client's situation
C) Offer advice while still leaving the client in charge of his situation
D) Set an example of courtesy for the client
Q2) In the social services,confrontation is used:
A) By the client to bring concerns out into the open when he or she is upset
B) To make sure the client takes responsibility for his or her actions
C) As a means for the clinician to express anger with the client
D) By the clinician to bring concerns out in the open to gain better understanding
Q3) A case manager should focus on tangible behavior.What does tangible mean?
Q4) "The way it appears,housing certainly isn't a high priority for you! You never follow through" is an example of a(n):
A) I-message
B) Prying question
C) Inappropriate confrontation
D) Appropriate confrontation
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Page 13
Chapter 11: Addressing and Disarming Anger
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Sample Questions
Q1) A client in a group setting is becoming more and more angry.You sense a palpable feeling that a violent outburst may be ready to occur,a situation that might present danger to others.The first and most critical step is:
A) Calling security or the police
B) Securing the safety of others
C) Utilizing reflective listening
D) Responding in a calm tone of voice
Q2) The number one mistake case managers often make when clients are angry with them?
Q3) Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:
A) Demonstrate to the client that you are in charge
B) Show that you are not going to allow the anger/outburst to continue
C) Fuel an already volatile situation
D) Unwittingly demonstrate to the client that you are helpless
Q4) Name 2 of the 4 steps in disarming anger effectively.
Q5) What is wrong with the following statement: <i>"You are not listening to me.I feel that you would be better off if you went to rehab."</i>
Q6) Name one reasonwhy a client might be angry.
Page 14
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Chapter 12: Collaborating With People for Change
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Sample Questions
Q1) Taking the client's side in reflective listening can be particularly effective when the client is expressing:
A) Anger
B) Being stuck in a quagmire
C) Reluctance
D) Rebelliousness
Q2) Name 2 of the 5 stages of change.
Q3) A person may find that he cannot sustain the new behavior or way of being over a long period of time.This is known as:
A) Shame
B) Doubt
C) Relapse
D) Motivation
Q4) A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.
Q5) Coming Alongside is another way of saying what?
Q6) Name 3 things a cased manager can do/be in order to encourage clients.
Q7) Discuss 2 common mistakes case managers make when they see ambivalence in their clients
15
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Chapter 13: Case Management Principles: Optional Review
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Sample Questions
Q1) Name 2 of the 4 guidelines for filling out forms.
Q2) As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:
A) "Respectfully" and "Intake conducted by"
B) "Sincerely" and "Case Manager"
C) "Disposition" and "Date"
D) "Date," "Name," and "I swear these facts to be correct and accurate to the best of my knowledge"
Q3) On a verification form,what date should a case manager put on the date line?
Q4) While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:
A) Risks of harm to self and/or others
B) Intonation of voice
C) Intonation of voice.
D) Motivation
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Chapter 14: Documenting Initial Inquiries
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Sample Questions
Q1) The general purpose of an initial interview is to .
Q2) If the client is a returnee to your agency,checking past records can compromise objectivity; therefore,it is discouraged.This is:
A) Always true
B) Seldom true
C) Conditionally true
D) Never true
Q3) Prejudice,stereotypes,grudges,and counter-transference can enter into the completion of the intake by another party-an intake form which you as the counselor are now reviewing.Is this true?
A) No, we are all professionals.
B) No, it is too early for these forces to rear their heads; it is only an intake after all.
C) Yes, studies have proven this to be true.
D) Yes, this is the real world.
Q4) What is your understanding of<i> "door knob syndrome"?</i>
Q5) Identify 1 thing a case manager can do to prepare for the initial interview with a client.
Q6) Write an open question that can help the client begin to tell their story.
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Chapter 15: The First Interview
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Sample Questions
Q1) The first sentence of the "Presenting Problem" section is meant to:
A) Form the initial basis for diagnosis
B) Draw a mental picture of the client, problem, and the background
C) Form the basis of the comprehensive picture which will be the "Presenting Problem" paragraph.
D) Include the client's name, age, and problem necessitating treatment only
Q2) The "Impressions and Recommendations" section of the social history includes the initial findings of the professional and insight and input which will form the basis of:
A) The counseling approach
B) The treatment plan as devised by the counselor
C) The treatment plan as coplanned by the counselor and client
D) The theoretical approach of the counselor as pertains to treatment
Q3) Open questions are a useful tool for both obtaining crucial information and _____________the interview.
A) Condensing
B) Shortening
C) Softening
D) Steering
Q4) What are the 3 things that should be included on a brief social history?
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Chapter 16: Social Histories and Assessment Forms
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Sample Questions
Q1) Emil Kraeplin compiled ____________________ in order to gain insight into diseases and their outcomes.
A) Statistical records
B) Symptoms
C) Patient self-reports
D) Practitioners' testimonies
Q2) The DSM 5 now includes a notation of the:
A) Severity of the disorder
B) Global Assessment of Functioning scale
C) Axis II
D) The clinician's opinion
Q3) During which period did morality and humane treatment enter the collective conscious of those seeking to effectively treat patients with mental illness?
A) Late 18th century
B) Turn of the 20th century
C) Early to mid-19th century
D) Late 19th century
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19
Chapter 17: Using the Dsm
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Sample Questions
Q1) When assessing an individual's overall intelligence,_____________ sensitivity is of paramount importance.
A) Intellectual
B) Cultural
C) Personal
D) Historical
Q2) "Impoverished" speech and language can be a tricky label to apply.It can point to a mental-health issue or something far more mundane such as:
A) Manipulative behavior
B) Racing thoughts
C) Substance abuse
D) An examinee who is not a native English speaker
Q3) If you know that the diagnosis for schizophreniform disorder is an episode of the disorder lasting at least 1 month but less than 6 months and you must make the diagnosis without waiting for recovery,you would mark the diagnosis:?
Q4) Loose associations refers to what type of behavior pattern?
Q5) What is the one appearance characteristic that a case manager should note on a MSE?
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Chapter 18: The Mental Status Examination
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Sample Questions
Q1) A blanket release-of-information form is:
A) Highly efficient
B) Illegal
C) Professionally prudent
D) Recommended by the American Psychological Association (APA)
Q2) When sending general information on a past client which contains references to HIV-AIDS to an agency which requested it,an HIV-AIDS release is:
A) Always needed
B) Recommended
C) Never needed
D) Not always available and not always needed
Q3) Your client "M" has undergone an HIV test.Much to his relief,the test came back negative.The results can be released:
A) Freely
B) With verbal consent only
C) Without need for a formal release because the shame factor is no longer present
D) Only with the proper release form
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21
Chapter 19: Receiving and Releasing Information
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Sample Questions
Q1) The DSM diagnostic section of the treatment plan is meant to be filled in:
A) During initial intake
B) By the case manager after all relevant information has been compiled
C) After the planning meeting and with the input of other relevant individuals
D) By a supervisor only
Q2) Intellectual Disability is most likely to affect which part of the service plan?
A) Follow through
B) Conception
C) Signing
D) Planning
Q3) Lack of resources as a barrier to goal achievement would constitute all of the following except:
A) The client only possesses sneakers and t-shirts
B) The client's level of English is insufficient for job interviews
C) The client owns an old automobile; however, he cannot afford insurance
D) The single-parent client wishes to work but cannot afford childcare
Q4) Name 3 common barriers that can prevent a case manager from fully understanding a client.
Q5) What are 3 areas that a case manager might look to find strengths?
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Chapter 20: Developing a Service Plan at the Case Management Unit
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Sample Questions
Q1) What are the 3 goals for a planning meeting?
Q2) The end of the planning meeting heralds the period of:
A) Resource funding
B) A tentative service plan
C) Referral
D) Ending the relationship with the client
Q3) Which of the following is not a stated goal for your planning meeting?
A) Drawing up of a tentative service plan
B) Deciding on the proposed level of case management
C) Diagnosis
D) Decisions regarding service provision
Q4) Name the 3 things recommended to bring to a planning meeting.
Q5) A case manager who is presenting on behalf of a client should monitor him-or herself for:
A) Nervousness
B) Defensiveness
C) Ability to establish rapport
D) Reciprocity
Q6) Name 2 elements of a case managers presentation at a planning meeting.
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Chapter 21: Preparing for a Service Planning Conference or Disposition Planning Meeting
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Q1) The review date,in its strictest but fairest aspect,is a time to contemplate:
A) Criticism
B) Incompetence
C) Discontinuation of funding
D) Failure
Q2) How many dates appear on a typical referral form?
A) 3
B) 4
C) 2
D) 5
Q3) A client becomes a formal participant in your caseload following:
A) The initial assessment
B) The establishment of a plan
C) A verification letter
D) A referral
Q4) Allocation of financial resources typically has the greatest impact on:
A) The type of services available
B) The types of goals deemed achievable
C) The quality of services
D) The duration of services
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Chapter 22: Making the Referral and Assembling the Record
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Q1) Phil is not meeting the stated goals of his program.He is simply not achieving the levels of progress set forth in his treatment plan.The correct procedure as pertains to the treatment plan is:
A) Appending
B) Supplementing
C) Correcting
D) Revising
Q2) The use of black ink when filling out case notes and other forms is:
A) Practical
B) Mandated by the APA, ACA, and a host of other professional organizations
C) Required by state and federal law
D) Required by federal law
Q3) Provide 4 examples of a client's behavior that should be documented if it is significant.
Q4) Mannerisms,dress,attitudes,or expressions-all impressions of a client during a contact-reflect:
A) The level of motivation
B) The level of compliance with the program
C) The client's state of mind
D) The ability of the client to conform to expectations
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Chapter 23: Documentation and Recording
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Q1) The most crucial aspect of follow up,as opposed to other forms of monitoring,is:
A) Rapport building
B) Stabilization
C) Ensuring physical well-being
D) Averting harm to self or others
Q2) In terms of monitoring,and against the backdrop of increasingly limited funds for social services,in many ways,the case manager assumes the role of:
A) Auditor
B) Manager
C) Accountant
D) Cashier
Q3) Briefly describe the financial purpose of monitoring services and following a client.
Q4) A client phones you.He states that he is undergoing a crisis.
A) Assess whether or not it is truly a crisis before responding fully
B) Assess whether it is a case of overdependence
C) Respond immediately
D) Respond immediately but only with open-ended questions
Q5) List and describe the 4 steps involved in responding to a crisis.
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Chapter 24: Monitoring the Services or Treatment
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Q1) Which of the following is a goal,not an objective?
A) "Damon will work an eight-hour shift."
B) "Damon will appear in uniform by 8 a.m. sharp."
C) "Damon will refrain from arguing with coworkers and his site supervisor."
D) "Damon will complete his work-adjustment training program as mandated by grades of 90% or higher in:"
Q2) Each objective has:
A) The same target date
B) A specific target date
C) A flexible target date
D) An open-ended target date
Q3) Using the following example,devise objectives a case manager would expect the client to achieve:<i> Client: Mary,Goal: Mary will use the local senior center to meet new friends as demonstrated by:</i>
Q4) A target date can:
A) Be shortened only
B) Be extended only
C) Be shortened or extended
D) Not be changed without revising the entire treatment plan
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Chapter 25: Developing Goals and Objectives at the Provider Agency
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Q1) Regarding client input in formulating goals,the discharge summary must include:
A) No mention
B) The exact input the client provided
C) A brief but concise overview of the client's input
D) The extent to which the client presented input
Q2) Medications noted on the discharge summary must include:
A) Any and all medications prescribed by doctors associated with the present case management team
B) Any and all medications prescribed by doctors, internal or external, during the tenure of the current treatment
C) Any and all medications prescribed by doctors during the past 5 years
D) Medications prescribed by doctors associated with the present case management team that have not been discontinued
Q3) Name 3 feelings a client might have when the case is being terminated.
Q4) What,specifically,should be discussed in a final interview with a client: name 2-3 items.
Q5) List 4 things that need to be included in the discharge summary.
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Q6) What are the 2 things a client should receive from a case manager when a case has been successfully terminated?