

Social Welfare Policy and Services Study Guide Questions
Course Introduction
This course provides an in-depth exploration of social welfare policies and the array of services designed to support vulnerable populations. Students examine the historical development, philosophical underpinnings, and frameworks that guide social welfare in various contexts. Topics include the analysis of current policies, program funding, delivery systems, and the roles of governmental and non-governmental organizations. Emphasis is placed on understanding issues of equity, social justice, and the impact of policy decisions on diverse communities. Through case studies and critical discussions, students learn to evaluate existing welfare policies and propose improvements that enhance the well-being of individuals and society as a whole.
Recommended Textbook
Fundamentals of Case Management Practice Skills for the Human Services 5th Edition by Nancy
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25 Chapters
396 Verified Questions
396 Flashcards
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Chapter 1: Case Management: Definition and Responsibilities
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19 Flashcards
Source URL: https://quizplus.com/quiz/44147
Sample Questions
Q1) The case manager links the client to a specific social service that:
A) Is open-ended so that the client can continue with the program indefinitely
B) Will work on the identified issues to the exclusion of other issues that may come up during treatment
C) Will help the client to implement the goals and work on the issues that both the case manager and the client deemed important
D) Is looking for patients to fill their available slots
Answer: C
Q2) What is the foundation for the development of a client plan for service or treatment?
Answer: <i>Assessment</i>
Q3) The responsibility of the case manager includes:
A) Diagnosing the patient
B) Finding payment sources for the patient's care
C) Creating a treatment plan for the patient's diagnosis type
D) Assessing the individual's total situation and addressing the needs and problems found in that assessment
Answer: D
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Page 3

Chapter 2: Ethics and Other Professional Responsibilities for Human Service Workers
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Guarding an individual's confidentiality means that the human services provider can/should:
A) Use an openly dated release of information form
B) Discuss the case only with colleagues for their professional opinion with a patient's verbal consent
C) Talk about the case with others, leaving out the patient's identifying information
D) Discuss the case with others to prevent the person from harming himself or herself
Answer: D
Q2) Ethical practices in the social services are in place because:
A) They prevent a civil suit being brought against the human service worker
B) They prevent the social human worker from being fired
C) They prevent the exploitation of the individuals seeking human services
D) Most professions monitor the behavior of their members
Answer: C
Q3) The term confidentiality is best described as an ethical and (fill in the blank)concept.
Answer: The term confidentiality is best described as an ethical and legal concept.
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4

Chapter 3: Applying the Ecological Model: A Theoretical
Foundation for Human Services
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18 Verified Questions
18 Flashcards
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Sample
Questions
Q1) The context level immediately surrounding the client such as family,church group,close friends,etc.would be considered:
A) The micro level
B) The meso level
C) The macro level
D) Unimportant because human service workers should be able to intervene on all three levels
Answer: B
Q2) Approaching the school superintendent together with the social service professionals in the children's case management unit to advocate for an improvement in the school's academic supports offered would be referred to as a(n)______ intervention.
A) Two-pronged
B) Macro-level
C) Transition
D) Meso-level
Answer: B
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Chapter 4: Cultural Competence
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19 Flashcards
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Sample Questions
Q1) When we project our own assumptions about persons from a different culture,we:
A) Are creating the opportunity for clearer communication with them
B) Improve our understanding of their culture
C) Are including them into our group
D) Are attempting to reduce our own anxiety or uncertainty about them
Q2) Briefly define ethnocentrism.
Q3) Mental mechanisms that can block clear communication and create conflict include:
A) Persuasion, emotion and saving face
B) Ethnocentrism, prejudice and stereotypes
C) Psychological barriers and low self-disclosure
D) Time compartmentalization and focus on punctuality
Q4) Cultures,subcultures,race and ethnic groups are examples of:
A) Reasons not to serve certain clients
B) Prejudice
C) Sociological divisions among people
D) Political divisions among people
Q5) Briefly define prejudice.
Q6) Describe what the author defines as a stranger?
Q7) What are 3 ways individualistic cultures view time?
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Chapter 5: Attitudes and Boundaries
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Sample Questions
Q1) It is the role of the human services worker to support patients' efforts to take charge of their lives and make decisions.This support can take the form of:
A) Giving honest criticism when the client makes a mistake
B) Assuming control of the client's daily activities to ensure that goals are accomplished
C) Having realistic goals for the client and encouraging progress toward the goals
D) Insisting that the client take the necessary steps toward the goal when that person appears to be malingering
Q2) What are the 3 basic helping attitudes?
Q3) Briefly define countertransference.
Q4) The case manager may remind the client of someone from the past whom he or she dislikes.This is an example of:
A) False attributions
B) Positive transference
C) Negative transference
D) Countertransference
Q5) Name 2 false attributes.
Q6) Briefly define transference.
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Page 7

Chapter 6: Clarifying Who Owns the Problem
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Sample Questions
Q1) Briefly describe why it is not uncaring to allow a client to own the problem.
Q2) When the clinician has a problem in the relationship with the client:
A) Arriving at a solution to the problem must be a shared responsibility
B) The clinician owns the problem and must solve the problem
C) This demonstrates that the client is not holding up his or her end of the therapeutic relationship
D) The clinician owns the problem, and the client can decide that he or she doesn't want to help the clinician solve it
Q3) When the client owns the problem,______.
A) The human services worker must take the reins in solving the problem
B) The human services worker must decide how much help to give
C) The client must take the reins in solving the problem
D) The client must demonstrate self-reliance in achieving the goal
Q4) The strategy behind determining the level of intervention we provide to the client is based on:
A) Consultation with the client's family and close associates
B) Knowing your own level of professional training
C) The need to solve the client's problem
D) Knowing the client's strengths and limitations
Q5) How should a case manager resolve an issue if they own the problem?
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Chapter 7: Identifying Good Responses and Poor
Responses
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19 Verified Questions
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Sample Questions
Q1) Describe and give 2 examples of how a case manager can invite collaboration.
Q2) Name the 4 roadblocks to communication.
Q3) Good responses in a therapeutic setting tend to:
A) Demonstrate that the worker has the correct answers and solutions
B) Enhance dialogue and collaboration
C) Cause the client to speak in pleasantries
D) Make clear the superiority of the worker
Q4) Good responses in a therapeutic setting are:
A) Praising or agreeing
B) Reassuring, sympathizing, consoling or supporting
C) Probing, questioning, interrogating
D) Identifying and confirming
Q5) "Sounds like you really feel ...?" is an example of a(n):
A) Response to feelings
B) I-message
C) Open question
D) Closed question
Q7) "Thanks for telling me." Is an example of what? Page 9
Q6) Name 2 of the 4 major problems that can occur when you are communicating with a client.
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Page 10

Chapter 8: Listening and Responding
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Sample Questions
Q1) What are 4 other words to describe overwhelmed?
Q2) List the 2 positive reasons for reflective listening.
Q3) Listening to another person in a way that indicates concern is:
A) Not the role of the case worker
B) Distracting to the client
C) An important part of the healing process
D) A roadblock to communication
Q4) Reflective listening in a therapeutic setting:
A) Allows the clinician to offer advice or solutions
B) Is a roadblock to communication
C) Often creates misperceptions
D) Is empathetic and the most useful kind of response
Q5) The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late. Now they blame themselves as well. <u>Use an "I" message to express your concern for the family.</u>
Q6) He is trying to speak to the parents who refuse to look at him. <u>Write one (1)closed ended questions you might ask the young man.</u>
Q7) List 4 other words for that might describe anger.
Q8) Name the 2 aspects of reflective listening.
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Chapter 9: Asking Questions
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Sample Questions
Q1) "Can you tell me about the night your father left?" is an example of:
A) A question that directs the clinician toward a solution
B) A closed question
C) A prying question
D) An open question
Q2) When asking a client multiple questions,what might the client begin to feel?
Q3) Questions that make the client feel uncomfortable include:
A) I-messages
B) Open questions
C) Why questions
D) Questions in which the client is asked about his feelings
Q4) Appropriate questions to ask during the interview include:
A) Those that explore tangential topics in order to satisfy your curiosity
B) Those that are value neutral
C) Those to which there is clearly one correct answer
D) Those to which the client is aware that you already know the answer
Q5) Describe and give 2 examples of open questions a case manager might asked a client.
Q6) What is the trouble with starting a question with "Why?"
Q7) What are the 3 instances when it is necessary to ask questions?.
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Chapter 10: Bringing up Difficult Issues
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Sample Questions
Q1) In order to make an I-message effective,the clinician should:
A) Suggest a solution while also asking the client for a solution
B) Avoid asking the client how he or she sees the situation
C) Be confident that he or she is privy to all the information and avoid searching for extenuating circumstances
D) Follow an observation that supports the client's point of view with "but" or "however" in order to add an opposing opinion
Q2) What is one of the 4 parts in constructing an "I" messages when addressing difficult issues with a client?
Q3) The clinician would like to make the I-message less threatening to the client and accomplishes this by:
A) Judging the client's motives
B) Appeasing the client
C) Collaborating with the client
D) Providing the client with a solution
Q4) A case manager should focus on tangible behavior.What does tangible mean?
Q5) What part of the following statement is the case manager's opinion: <i>"I will honor your request but I feel you are avoiding a real source of help."</i>
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Chapter 11: Addressing and Disarming Anger
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Sample Questions
Q1) Name 2 of the 4 steps in disarming anger effectively.
Q2) What is wrong with the following statement: <i>"You are not listening to me.I feel that you would be better off if you went to rehab."</i>
Q3) What are 2 reasons why it is important to disarm anger?
Q4) Focusing on a solution in order to disarm anger is best described as being:
A) Conciliatory
B) Reciprocal
C) Collaborative
D) Negotiated
Q5) <b>In at least 5 exchanges (that is,the client says 5 things and you say 5 things)disarm this angry client.</b> He says: "I am so sick and tired of saying the same thing over and over again. Every time I come in here it's a new worker. One gets married,one gets a better job,one goes on vacation and never comes back. We start <i>all</i> over again."
Write your answer as a process recording using the following format:
Q6) The number one mistake case managers often make when clients are angry with them?
Q7) Name one reasonwhy a client might be angry.
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Chapter 12: Collaborating With People for Change
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Sample Questions
Q1) Because change does not happen quickly,it is better viewed as:
A) A stage
B) A process
C) The responsibility of the client
D) An undertaking for higher functioning clients
Q2) Resistance is always deemed a sign that the counselor must take which first step?
A) Pushing ahead as a breakthrough is most likely on the verge of occurring
B) Engaging in reflective listening
C) Backing up
D) Displaying unconditional positive acceptance
Q3) A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.
Q4) Discuss what is meant by the following statement: <i>Recovery should address the client in an holistic manner.</i>
Q5) Name 3 things a cased manager can do/be in order to encourage clients.
Q6) Discuss 2 common mistakes case managers make when they see ambivalence in their clients
Q7) Name 2 of the 5 stages of change.

Page 15
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Chapter 13: Case Management Principles: Optional Review
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) As pertains to the Verification of Appointment Form,the signature of the person conducting the intake must appear in proper alignment.The landmarks of the signature placement are:
A) "Respectfully" and "Intake conducted by"
B) "Sincerely" and "Case Manager"
C) "Disposition" and "Date"
D) "Date," "Name," and "I swear these facts to be correct and accurate to the best of my knowledge"
Q2) While assessing the mood of the person undergoing a phone intake,it is essential to concurrently,if applicable,assess and record information regarding:
A) Risks of harm to self and/or others
B) Intonation of voice
C) Intonation of voice.
D) Motivation
Q3) The information included in Step 1,at the top of the form,is:
A) Person's name, DOB, your name
B) Person's name, sex, DOB, address, your name
C) Person's name, sex, DOB, address
D) Person's name, DOB, sex, address, type of referral, your name
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Page 16

Chapter 14: Documenting Initial Inquiries
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Sample Questions
Q1) Identify 1 thing a case manager can do to prepare for the initial interview with a client.
Q2) Alfredo has a photo on his office wall depicting him and his wife standing on the pink sandy beach of an island locale.This is likely to:
A) Foster relaxation
B) Instill a feeling of universal well-being
C) Create a myriad of negative reactions
D) Help Alfredo cope with the pressures inherent in his work
Q3) Prejudice,stereotypes,grudges,and counter-transference can enter into the completion of the intake by another party-an intake form which you as the counselor are now reviewing.Is this true?
A) No, we are all professionals.
B) No, it is too early for these forces to rear their heads; it is only an intake after all.
C) Yes, studies have proven this to be true.
D) Yes, this is the real world.
Q4) Name 2 tasks that need to be completed at the initial interview.
Q5) Discuss your thoughts on why having personal items (e.g.pictures of your family)may be inappropriate.
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Chapter 15: The First Interview
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Sample Questions
Q1) The "Impressions and Recommendations" section of the social history includes the initial findings of the professional and insight and input which will form the basis of:
A) The counseling approach
B) The treatment plan as devised by the counselor
C) The treatment plan as coplanned by the counselor and client
D) The theoretical approach of the counselor as pertains to treatment
Q2) What are the 3 things that should be included on a brief social history?
Q3) Brief intakes are:
A) Mostly for therapy of short duration
B) A result of external pressures placed upon counseling professionals
C) For clients whose problems are generally clearly defined
D) Considered more effective as they take the focus off of unimportant issues
Q4) Open questions are a useful tool for both obtaining crucial information and _____________the interview.
A) Condensing
B) Shortening
C) Softening
D) Steering
Q5) Name 2 things a case manager might note under <i>impressions.</i>
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Chapter 16: Social Histories and Assessment Forms
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Sample Questions
Q1) Using the DSM-IV-TR,each individual received a diagnosis along with five separate:
A) Symptoms
B) Dimensions
C) Axes
D) Lists
Q2) Where can you find "Other Conditions That May Be a Focus of Clinical Attention" in the DSM 5?
A) Dispersed throughout the diagnoses
B) In the back of the DSM
C) As a supplemental material on their website
D) In the front of the DSM
Q3) One of the key changes in the third edition of the DSM was that:
A) Unconscious motives were finally addressed
B) Unconscious motives were finally put on equal par with tangible symptomology
C) Unconscious motives were removed from reference
D) Statistical measures were introduced to accurately assess unconscious motives
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19

Chapter 17: Using the Dsm
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Sample Questions
Q1) Loose associations refers to what type of behavior pattern?
Q2) What are some observations that would cause a case manager concern when doing a home visit? Would these be a symptom of an active mental illness?
Q3) When reporting speech and language deficits and/or irregularities,it is critical to:
A) Present a tentative diagnosis
B) Go into as much detail as possible
C) Provide verbatim examples
D) Not jump to any possibly misleading conclusions
Q4) Severe akathisia also is what?
Q5) Client 1 has a Major Depressive Disorder with melancholic features.Using the DSM V,if available,write the code,symptoms and prevalence in the general population.
Q6) Steven comes in for his MSE in a ski parka and woolen winter hat.It is the second week of August.Steven's attire would be termed:
A) "Unconventional"
B) "Garish"
C) "Atypical"
D) "Unseasonal"
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Page 20

Chapter 18: The Mental Status Examination
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Sample Questions
Q1) Your client "M" has undergone an HIV test.Much to his relief,the test came back negative.The results can be released:
A) Freely
B) With verbal consent only
C) Without need for a formal release because the shame factor is no longer present
D) Only with the proper release form
Q2) When the assessment material which you sent for has been released and arrived,it is time to:
A) Breathe a sigh of relief
B) Make a DSM diagnosis
C) Format a service plan
D) Conduct an MSE
Q3) It is advised that you have the client sign the appropriate release forms:
A) Prior to your first meeting
B) During the assessment
C) After rapport has been established
D) Never; it is not appropriate to exchange information
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Chapter 19: Receiving and Releasing Information
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Sample Questions
Q1) What are 3 areas that a case manager might look to find strengths?
Q2) Which of the following is not a question that might typically be asked in a client's strength assessment?
A) "What's your turtle's name?"
B) "If you could spend Saturday afternoon with any member of your family, who would it be?"
C) "What TV programs do you watch with your friends Tony and Alfredo?"
D) "Having not succeeded as you would have liked to at pottery, would you be interested in painting?"
Q3) As regards the treatment plan,if no complications are foreseen,a review should be conducted ____________after initial creation.
A) 14 days
B) 30 days
C) 60 days
D) 90 days
Q4) Name 3 common barriers that can prevent a case manager from fully understanding a client.
Q5) List 2 goals for a client that has become unemployed and is in danger of loosing the family apartment.
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Chapter 20: Developing a Service Plan at the Case Management Unit
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Sample Questions
Q1) Thelma,Hiroshi's case manager,consults her notes during the planning meeting.This generally causes her to appear:
A) Responsible
B) Savvy
C) Conscientious
D) Unprepared
Q2) Name 2 elements of a case managers presentation at a planning meeting.
Q3) Name the 3 things recommended to bring to a planning meeting.
Q4) Which of the following is not a stated goal for your planning meeting?
A) Drawing up of a tentative service plan
B) Deciding on the proposed level of case management
C) Diagnosis
D) Decisions regarding service provision
Q5) A case manager who is presenting on behalf of a client should monitor him-or herself for:
A) Nervousness
B) Defensiveness
C) Ability to establish rapport
D) Reciprocity
Q6) What are the 3 goals for a planning meeting? Page 23
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Page 24

Chapter 21: Preparing for a Service Planning Conference or Disposition Planning Meeting
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Sample Questions
Q1) Allocation of financial resources typically has the greatest impact on:
A) The type of services available
B) The types of goals deemed achievable
C) The quality of services
D) The duration of services
Q2) Refusal to identify next-of-kin is a:
A) Legitimate reason to deny services
B) Legal issue; there must be a person to be contacted in the event of an emergency
C) Generally regarded as a right of the client
D) Decision which must foster discussion between counselor and client
Q3) Which of the following is not an activity completed following the case meeting?
A) The supervisor signs the formal service plan.
B) The final plan is discussed with the client.
C) The final service plan is rewritten.
D) The client is asked for feedback, and an assessment of his or her feelings is undertaken.
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Chapter 22: Making the Referral and Assembling the Record
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Sample Questions
Q1) Writing and maintaining notes that are accurate,comprehensive,and up-to-date is a(n)___________ obligation.
A) Legal
B) Professional
C) Moral
D) Ethical
Q2) Phil is not meeting the stated goals of his program.He is simply not achieving the levels of progress set forth in his treatment plan.The correct procedure as pertains to the treatment plan is:
A) Appending
B) Supplementing
C) Correcting
D) Revising
Q3) Mannerisms,dress,attitudes,or expressions-all impressions of a client during a contact-reflect:
A) The level of motivation
B) The level of compliance with the program
C) The client's state of mind
D) The ability of the client to conform to expectations
Q4) Name the 3 types of contact a case manager might have with a client.
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Chapter 23: Documentation and Recording
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Sample Questions
Q1) In terms of monitoring,and against the backdrop of increasingly limited funds for social services,in many ways,the case manager assumes the role of:
A) Auditor
B) Manager
C) Accountant
D) Cashier
Q2) When referring to an agency,it is essential to ensure that it does not:
A) Screen referred clients too strictly
B) Screen referred clients unfairly
C) Accept anybody and everybody
D) Engage in fraudulent use of funds
Q3) Once the treatment plan is established and the counselee becomes part of a caseload:
A) The counselor has carte blanche to interview any relevant person.
B) The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are not divulged.
C) Monitoring is subject to rules of confidentiality.
D) All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.
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Chapter 24: Monitoring the Services or Treatment
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Sample Questions
Q1) Long-term goals:
A) Are always long
B) Can be shortened only with a treatment-plan revision
C) Are long; however, with limitations on length of treatment, the term "long" is subjective
D) Can be more than one sentence since they are often more complex that their shorter counterparts.
Q2) The provider agency:
A) Receives general goals, which it then formulates into specific goals and objectives
B) Receives specific goals, which are scaled back into broader expectations
C) Makes no changes to the goals you have sent; they are simply a surrogate that enacts the plan
D) By law cannot deviate from the goals and objectives sent by the referring agency
Q3) A target date can:
A) Be shortened only
B) Be extended only
C) Be shortened or extended
D) Not be changed without revising the entire treatment plan
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28

Chapter 25: Developing Goals and Objectives at the Provider Agency
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Sample Questions
Q1) The discharge summary must include at least ___ dates.
A) 2
B) 3
C) 4
D) 5
Q2) A summarization letter regarding reasons for termination should:
A) Precede the termination interview
B) Follow the termination interview
C) Be presented at the termination interview
D) Be presented as the client departs from the termination interview
Q3) A final interview must take place with the client.
A) Always
B) Never
C) Sometimes
D) If circumstances allow
Q4) Name 3 feelings a client might have when the case is being terminated.
Q5) What are the 2 things a client should receive from a case manager when a case has been successfully terminated?
Q7) List 2 reasons why a case manager might close a case. Page 29
Q6) List 4 things that need to be included in the discharge summary.
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Page 30