Small Group Communication Study Guide Questions
Course Introduction
Small Group Communication explores the theory and practice of communication in small group settings, focusing on the dynamics of teamwork, leadership, decision-making, conflict resolution, and problem-solving. The course examines factors that influence group effectiveness, such as group formation, norms, roles, and climate, as well as the impact of diversity and technology on group interaction. Through discussion, analysis, and participation in group projects, students develop practical skills in group communication, leadership, and collaboration, preparing them to work effectively in academic, professional, and community contexts.
Recommended Textbook
Communication in Everyday Life 1st Edition by Steve Duckm
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16 Chapters
533 Verified Questions
533 Flashcards
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Page 2
Chapter 1: An Overview of Communication
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Sample Questions
Q1) Attempted communication is characterized by:
A)Unintentional sending of a message
B)Unintentional sending of symbols
C)Successful receiving of a message
D)Unsuccessful receiving of a message
Answer: D
Q2) Explain why it can be problematic to interpret a symbol correctly in a communicated message.
Answer: Symbols are arbitrary by nature, and do not always depict what they represent (for instance, a heart symbol does not look like a real human heart). Also, symbols can have levels of meaning (for instance, a heart can reflect love, affection, or attraction). In addition, symbols can vary according to the culture and context in which they are used, or according to the relationship between speaker and listener.
Q3) The perspective that 'communication is action' is limited because:
A)It fails to account for the correct timing of a message
B)It fails to account for the receipt of a message
C)It fails to account for the correct length of a message
D)It fails to account for the attempt to communicate a message
Answer: B
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Page 3
Chapter 2: Histories and Contexts of Communication
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The elements of Burke's dramatic pentad used to analyze stories are:
A)Scene, agent, method, medium, message
B)Scene, agent, act, actuality, event
C)Scene, agent, act, agency, plot
D)Scene, agent, act, agency, purpose
Answer: D
Q2) The element of act in Burke's pentad refers to:
A)Where it happened
B)Who was involved
C)What happened in time
D)Why something happened
Answer: C
Q3) Having more social frames for communication increases uncertainty.
A)True
B)False
Answer: False
Q4) We often define concepts by negation, or by explaining what something is not.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Identities, Perceptions, and Communication
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Sample Questions
Q1) Explain the difference between static and dynamic nonverbal communication (NVC). Answer: Static NVC does not change during an interaction (color of someone's eyes; furniture arrangement--usually). Dynamic nonverbal communication is changeable during the course of an interaction (tone of voice, eye contact).
Q2) Effective encoding of your NVC involves:
A)Disguising your emotions and feelings
B)Paying more attention to the other person
C)Revealing your emotions and feelings accurately
D)Paying less attention to the other person
Answer: C
Q3) NVC can help to begin, to regulate, or to terminate communicative interactions. A)True
B)False Answer: True
Q4) NVC can sometimes contradict verbal communication within the same message. A)True
B)False
Answer: True
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Chapter 4: Verbal Communication
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Sample Questions
Q1) When you critically examine the consistency, appropriateness, and adequacy of the support for a speaker's argument, you are using critical listening to evaluate the message's:
A)Plausibility
B)Source
C)Argument
D)Context
Q2) Define the difference between engaged and disengaged listening.
Q3) Define one context in which listening is important in your life, and explain why it is important.
Q4) Give a definition of critical listening.
Q5) The most likely outcome of critical listening is:
A)Enjoyment or appreciation
B)Comprehension of information
C)Deciding whether or not a message is valuable and useful
D)Enabling someone to talk about a problem or concern
Q6) Identify the difference between hearing and listening.
Q7) Identify the communication behaviors one should demonstrate in therapeutic listening.
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) Identity is exclusively self-determined.
A)True
B)False
Q2) The norm of reciprocity affects self-disclosure in relationships because:
A)We expect to get more information from others than we reveal to them
B)We expect to get less information from others than we reveal to them
C)We expect not to reveal information to others
D)We expect to get the same level of information from others that we reveal to them
Q3) Discuss Baxter and Montgomery's concept of the 'openness-closedness' dialectic as it applies to self-disclosure in relationships.
Q4) In order to share narratives with others about our personal identity, we must have:
A)The ability to tell stories using symbols that represent shared meanings
B)The ability to tell stories well to all our listeners
C)The ability to tell new stories to each new listener we encounter
D)The ability to tell stories with consistency despite having many listeners
Q5) Explain the concept of identity as the 'symbolic self.'
Q6) Define what Erving Goffman meant by the 'front region/back region' aspect of social performance.
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Chapter 6: Culture and Communication
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Sample Questions
Q1) Baxter and Montgomery's idea of the autonomy-connectedness dialectic explains:
A)We are caught between wanting to be independent and wanting to be connected with others
B)We are more likely to be independent than to be connected with others
C)We are more likely to be connected with others than to be independent
D)We are more likely to seek connections with others if we are less independent
Q2) Explain Duck's claim that relationship development is created by the interpretation of information-sharing, not just the act of information-sharing.
Q3) Duck's Relationship Filtering Model suggests that you use others' physical appearance to do the following:
A)Screen out people who do not look as if they would see the world the way you do
B)Screen out people who vote differently than you do
C)Screen out people who are likely to be good relationship partners
D)Screen out people who have had multiple relationships
Q4) The nature, style, and content of talk changes as relationships change.
A)True
B)False
Q5) Explain how relationships influence the distribution of information.
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Chapter 7: Listening
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Sample Questions
Q1) Explain how family communication and relationships might change over time.
Q2) The most useful definitional approach for family communication scholars is the transactional approach.
A)True
B)False
Q3) What is the defining characteristic of the traditional concept of family?
A)transgenerational caretaking
B)marriage
C)heterosexuality
D)blood ties
Q4) A tool that shows not only family structure, but also gives information about how family relationships are conducted is called a(an):
A)family tree
B)angagraph
C)relationship map
D)genogram
Q5) Why is the study of family communication important?
Q6) Explain why privacy management might be a salient issue for blended families.
Q7) How is it that the family considered a cybernetic system?
Q8) Explain the bi-directionality hypothesis.
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Chapter 8: Personal Relationships
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Sample Questions
Q1) The purpose of support groups is to help run an organization.
A)True
B)False
Q2) Explain the concept of group cohesiveness.
Q3) Certain types of groups are less structured and formal than others.
A)True
B)False
Q4) Both the ideas people hold and the relationships they form are important in understanding small groups.
A)True
B)False
Q5) Group expectations about behavior:
A)Always require mutual respect
B)Never break down individuality
C)Set norms for how members interact
D)Never involve punishment
Q6) Any collection or assembly of people can be defined as a group, according to your text's authors.
A)True
B)False
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Available
Chapter 9: Groups and Leaders
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Sample Questions
Q1) You want to increase the productivity of your employees. What might you try if you held a traditional view of organizations? What if you held a transactional view?
Q2) Meaning-making in an organization involves interpersonally framing situations and events. How might two administrators frame a tuition increase differently than two students would?
Q3) Organizational communication is less effective when group members question one another.
A)True
B)False
Q4) The realization that attracting new customers is much more expensive than retaining old customers led organizations to pursue what strategy?
A)Total quality management
B)Loyalty oaths
C)Retention bonuses
D)Relationship marketing
Q5) Customer relations are the same thing as customer relationships
A)True
B)False
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Chapter 10: Communication in the Workplace
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Sample Questions
Q1) Which element of a satisfactory patient-provider relationship is best represented when a physician asks a patient, "Are you experiencing any symptoms of depression?"
A)Continuity of relationship
B)Balancing the patient's psychosocial needs with their biomedical needs
C)Expression of relational expectations
D)Perception of medical competence
Q2) Privacy boundaries are borders between what is considered private and what is not.
A)True
B)False
Q3) Which of the following are principles of patient-provider communication regards providers educating their patients in a manner that is clear and understandable?
A)Provider Expertise
B)Emotions
C)Reciprocity
D)Patient Stories
Q4) List and describe at least three variables related to patient-provider communication that affect the relationship and interaction.
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Chapter 11: Technology and Media in Everyday Life
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Sample Questions
Q1) Identify the differences between individualist and collectivist cultures.
Q2) Polychronic views of time are more often found in:
A)Low-context societies
B)High-context societies
C)Mid-context societies
D)No-context societies
Q3) Context has to do with the number of words in a message.
A)True
B)False
Q4) Giving up your own positions on a regular basis to satisfy others in a conflict, even when no one else compromises anything, is typical of this style of conflict management:
A)Dominating
B)Integrating
C)Obliging
D)Avoiding
Q5) Doing one thing at a time in a linear fashion is typical of monochronic time.
A)True
B)False
Q6) Distinguish between low-context and high-context societies.
Page 13
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Chapter 12: Interviewing
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Sample Questions
Q1) Online interactions, which can be close to happening in real time but still have some delay in message sending/receiving, are referred to as being:
A)Synchronous
B)Nonsynchronous
C)Asynchronous
D)Monosynchronous
Q2) Explain Reeves and Nass's concept of the 'media equation.'
Q3) Iterative coordination, one form of microcoordinating social interactions through cell phones, typically involves:
A)Adjusting previously-scheduled meeting times
B)Ignoring previously-scheduled meeting times
C)Progressively defining when and where to encounter someone through multiple calls
D)Changing plans once someone has already set out for the encounter
Q4) The use of relational technologies, such as cell phones, is universally consistent across cultural and co-cultural boundaries.
A)True
B)False
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Chapter 13: Preparing for a Presentation
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Sample Questions
Q1) Media producers are becoming more likely to focus their products on smaller, specific audiences rather than mass audiences.
A)True
B)False
Q2) According to uses and gratifications theory, if you watch a TV program just to avoid doing your homework or the dishes, you are using media for the following reason:
A)Escapism
B)Reality exploration
C)Character reference
D)Incidental reasons
Q3) Media audiences are consistent in the amount of attention they pay to all forms of mediated communication.
A)True
B)False
Q4) Media audiences rarely use the media for personal and individual reasons.
A)True
B)False
Q5) Explain the basic idea of the concept of 'selective exposure.'
Q6) Summarize the basic idea behind 'uses and gratifications' theory.
Page 15
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Chapter 14: Developing a Presentation
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Sample Questions
Q1) Which of the following is not a way to impact your audience in a speech to actuate?
A)Reinforcing an existing behavior
B)Initiating a future behavior
C)Altering an existing behavior
D)Avoiding a future behavior
Q2) When are you most likely to use guilt-based emotional appeals?
A)When you know the other person well
B)When you have power over the other person
C)When there is a strong possibility of a reward
D)When the other person is assumed to be soft-hearted
Q3) Last week, you agreed to donate some money for the local animal rescue league, and you feel pretty good about it. Today in the mail, you have a thank-you letter from the organization along with a request for an additional, larger request. What sequential persuasion strategy is the animal rescue league using?
A)Foot-in-the-door
B)Face-in-the-door
C)Pregiving
D)Rewarding
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Chapter 15: Giving Informative and Persuasive Talks
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Sample Questions
Q1) Aristotle argued that there are three primary features of persuasive arguments. When speakers use logic to persuade, they are using which feature?
A) Pathos
B) Logos
C) Ethos
D) Mythos
Q2) Plato, Aristotle, and Cicero are seen as important historical figures who started the study of interpretivism.
A)True
B)False
Q3) Which of the following research ideas would be of interest to an interpersonal scholar?
A) A study of parasocial relationships
B) A study of television viewing patterns of families and the impact on their relationships.
C) A study of how adolescents use anti-drug messages on TV in dealing with peer pressure at school.
D) All of the above.
Q4) Describe how the histories of communication have changed in the past 30 years?
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Chapter 16: Delivering a Presentation
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Sample Questions
Q1) The purpose of the _________________ is to present credentials in a clear and concise manner.
Q2) Unsuccessful interviewees tend to
A) clearly articulate career goals
B) provide support for assertions
C) spend more time talking than successful interviewees
D) use little or no job related technical jargon
Q3) Which type of interview is always conducted with an expert in a given area providing support and advice?
A) Performance interviews
B) Helping interviews
C) Exit interviews
D) Employment interviews
Q4) __________________ questions are those that do not indicate a preferred response.
A) Neutral
B) Closed
C) Probing
D) Mirror
E) Leading
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