Small Group Communication
Mock Exam
Course Introduction
Small Group Communication explores the dynamics, theories, and processes that shape effective interaction within small groups. Students will learn how communication influences decision-making, leadership, conflict resolution, and problem-solving in various contexts such as families, workplaces, and community organizations. The course emphasizes the development of critical thinking and collaborative skills through practical activities, analysis of group roles, and evaluation of group outcomes, preparing students to participate constructively and lead successfully in team environments.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
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2
Chapter 1: Communication and Ethics
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) If I justify my act based on the fact that other people have done far worse,I have fallen for which ethics trap?
A)The trap of relative filth
B)The trap of necessity
C)The trap of self-deception
D)The trap of rationalization
Answer: A
Q2) People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards.
A)True
B)False
Answer: True
Q3) Which of the following channel carries more than one of the basic communication codes?
A)Email
B)Text messages
C)Blogs
D)Radio
Answer: D
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Page 3
Chapter 2: Organizations in the Workplace
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Sample Questions
Q1) Horizontal communication is not an important concept in the traditional model.
A)True
B)False
Answer: True
Q2) Which organizational model encourages informal communication?
A)Human Resources
B)Scientific management
C)Bureaucratic management
D)Systems/Contingency
Answer: A
Q3) Which of the following is a characteristic of communication in a Traditional Organization?
A)Managers seek feedback and use the grapevine to gauge satisfaction.
B)The social side of communication is considered extremely important.
C)Communication is rational,task-oriented,formal,and usually written.
D)Communication is informal and free flowing.
Answer: C
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Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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Sample Questions
Q1) Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?
Answer: Communication styles are a practical way of understanding your own and others' frames of reference and tendencies.Private style communicators are more comfortable working with things than people.Dominant style communicators thrive in situations where they can demonstrate their expertise and experience.Sociable style communicators are interested in people,good listeners,and generally well liked;avoid conflict;and may limit what they share,hiding true feelings.Open style communicators are equally interested in people's needs and company productivity and are most appreciative of other people.
Q2) Which style communicator solves conflict by smoothing over it?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: C
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Chapter 4: Effective Listening
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Sample Questions
Q1) Isolated facts by themselves are hard to remember.
A)True
B)False
Q2) Which of the following is not a bad listening habit?
A)Criticizing the speaker's delivery instead of focusing on the message.
B)Taking brief notes and writing down keywords.
C)Pretending to listen to the speaker.
D)Listening for facts rather than a theme or relative principles.
Q3) Which of the following statements is true of how gender influences listening?
A)Women are more tentative when the topic is masculine.
B)Men are more tentative when the topic is gender neutral.
C)Neither men nor women are more tentative when the topic is masculine.
D)Neither men nor women are more tentative when the topic is feminine.
Q4) Which of the following is a possible sign of poor listening?
A)Finding out about events from others or via memo rather than through normal channels
B)Oral communication replaces most written communication
C)Never breaking the chain of command.
D)Never being asked to repeat information
Q5) Describe the millennial customer.How has technology influenced these customers?
Page 6
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Chapter 5: Nonverbal Communication
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Sample Questions
Q1) The face is responsible for most meaning in nonverbal messages.
A)True
B)False
Q2) Of the three cultural levels: technical,formal,and informal,which level is most prominent in business?
Q3) Clothing and personal appearance can be found in which category of nonverbal communication?
A)Objectives
B)Haptics
C)Chronemics
D)Proxemics
Q4) If a person gives someone the "middle finger," that is an example of an illustrator.
A)True
B)False
Q5) To keep discussions to a minimum,arrange the chairs in a circle.
A)True
B)False
Q6) What is the meaning of "culture shock" and how can it be minimized?
Q7) Why is nonverbal communication relevant to business communication?
Page 7
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?
A)An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday card for a manager he disliked.
B)A new Google employee commented online about Google's health benefits and compared them unfavorably to Microsoft
C)An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December.
D)A high level executive commented about company matters on his Facebook profile.
Q2) Which of the following is true of sexual harassment?
A)It has to occur between two people of the opposite sex.
B)Harassment doesn't apply to online activities.
C)The victim has to be the person who is being harassed.
D)It has to be unwelcome.
Q3) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
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Page 8
Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) Identify five tips from your text on how to answer questions effectively during an interview and explain why these are helpful.
Q2) You are an interviewer and have the feeling tha the candidate is trying to hid something.What should you do?
A)Ask the candidate openly if he or she is trying to hid something.
B)Ask a series of open-ended questions that allow flexibility in responding to areas that might be related to the problem
C)Check his or her references and ask them if they know of something that the candidate might be hiding.
D)Simply ignore the situation and depend on your gut feeling as to whether or not to hire the candidate.
Q3) When there are more interviewers than interviewees,the interview is called a board interview.
A)True
B)False
Q4) Explain verbal and nonverbal probes and briefly explain how each can be used successfully in an interview,giving an example of each.
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Chapter 8: The Employment Interview
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Sample Questions
Q1) In this kind of interview,the interviewer expects you to take most of the initiative and to give detailed and fairly long responses.
A)Hostile or stress interview.
B)Non-structured interview.
C)Structured interview.
D)Group interview.
Q2) Which of the following is not a suggestion for interviewees given by the text?
A)Speak quietly and in a muted tone
B)Focus on eye contact,appearance,and facial expressions
C)Send a thank-you note
D)Be prepared for any type of interview
Q3) The questioning phase of the interview is the responsibility of
A)The interviewer
B)The interviewee
C)The interviewee primarily,but the interviewer partially.
D)The interviewer primarily,but the interviewee partially.
Q4) Successful applicants use five types of comments as impression management tools during an interview.What are they?
Q5) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) Which of the following "must" criteria are really "operational" in nature?
A)The childcare facility selected must be independently owned.
B)The childcare facility selected must have five years of experience in corporate daycare.
C)The childcare facility selected must employ experienced teachers.
D)Selection of the child care facility must be completed in one month.
Q2) Small group communication works best when groups are no greater than:
A)Eight people
B)Twelve people
C)Ten people
D)Fifteen people
Q3) Annie doesn't agree with her boss,but she is reluctant to speak against the proposal,because she doesn't want to be seen as putting her boss on the spot at the staff meeting.Annie decides not to say anything.This is a sign of what symptom of groupthink?
A)Self-censorship.
B)Shared stereotypes.
C)Illusion of invulnerability.
D)Rationalization.
Page 11
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) According to the situational leadership approach,a good leader is flexible and can change styles when needed.
A)True
B)False
Q2) Authoritarian leadership is more effective than democratic leadership when:
A)The leader is powerful,the task is well defined and the relations are good.
B)The leader is weak,the task is well defined and the relations are good.
C)The leader is powerful,the task is well defined and the leader is disliked.
D)The authoritarian leadership style is never effective.
Q3) When member satisfaction is your top priority,which of the following leadership styles should you select?
A)Authoritarian leadership style
B)Democratic leadership style
C)Laissez-faire leadership style
D)Leadership style has no impact on group satisfaction
Q4) Research supports that transformational leaders are able to improve performance levels.
A)True
B)False
Q5) How do the leader responsibilities differ from virtual to face-to-face meetings?
Page 12
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) A speech titled "Preparing an elegant mincemeat-pear tart" includes the following main points: I.Prepare the pastry,II.Prepare the Streusel topping.III.Bake crust 20 minutes at 350 degrees.IV.Arrange mincemeat and pears into partially baked crust.V.Add streusel topping and bake 15 to 20 minutes at 425 degrees.This is an example of what type of organization pattern?
A)Chronological
B)Causal
C)Topical
D)Spatial
Q2) A speech titled "The Benefits of Yoga" includes the following main points: I.Yoga increases flexibility II.Yoga benefits circulatory and cardio health.III.Yoga protects your posture and spine.IV.Yoga boost immunity.This is an example of what type of organization pattern?
A)Chronological
B)Causal
C)Topical
D)Spatial
Q3) What are some ways that the text suggests you can use delivery to sound conversational,natural and enthusiastic?
Page 13
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) Factual illustrations
A)Are detailed narratives about someone that could be true but are not verified.
B)Are the combination of statistics used with an accompanying visual aid.
C)Are made up by the speaker to fit a particular situation.
D)Are a detailed narrative that actually happened.
Q2) What are the three purposes of using supporting material? What are the six categories of verbal supporting materials and how do they work together,if at all?
Q3) A speaker supports a point by saying,"Relationships require the same care you give a garden.When the plants are dry you must water them.You must fertilize them if they are to grow.And you must prune or spray at the first sign of disease,lest it spread and kill the whole plant."This is an example of
A)An illustration
B)A literal comparison
C)A figurative comparison.
D)An explanation.
Q4) Discuss some tips for preparing and using effective PowerPoint presentations.
Q5) How do visual aids improve audience recall and memory? Describe the multimedia principle and the contiguity principle and explain how they work.
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Chapter 13: Persuasive Presentations: Individual or Team
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Sample Questions
Q1) Which of the following statements about the application of evidence and logic is true?
A)Listeners can easily distinguish between low quality and high quality evidence.
B)Low ability listeners tend to be persuaded by a large amount of evidence,regardless of how good it is.
C)Evidence that is familiar is more persuasive than new evidence.
D)When giving evidence,you don't need to name the source unless the audience already knows and trusts the source.
Q2) Speakers who lie or twist evidence or use extreme emotional or fear-threat appeals are unethical regardless of the rightness of wrongness of their purpose.
A)True
B)False
Q3) List the preparation steps (in order)in developing a persuasive presentation.
Q4) Compare the three common definitions of persuasion.What are some common misconceptions about persuasion?
Q5) What are the five basic elements of speaker credibility and what can a speaker do to build these elements into their speaking?
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Page 15
Chapter 14: Written Communication
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Sample Questions
Q1) In writing thank you letters;the tone should be formal yet friendly.
A)True
B)False
Q2) Ineffective writers often
A)Leave off the introduction and conclusion
B)Are too brief
C)Imagine they are writing to an actual person,instead of a generic audience
D)Leave too much white space on the page
Q3) Social media length is better at 2 to 3 minutes.
A)True
B)False
Q4) Once an interviewer picks up your resume,you have
A)5 minutes to grab their attention.
B)less than 10 seconds to grab their attention.
C)45 seconds to a minute to grab their attention.
D)30 seconds to grab their attention.
Q5) Because there are no facial expressions or gestures to accompany a written message,it is easier to interpret them accurately.
A)True
B)False
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