Small Group Communication Exam Bank
Course Introduction
Small Group Communication explores the principles, processes, and dynamics involved in communication within small groups. This course examines theories of group development, roles, leadership, decision-making, conflict resolution, and problem-solving as they relate to effective teamwork. Students will engage in practical activities and case studies to analyze verbal and nonverbal interactions, build collaborative skills, and develop strategies for managing diversity and group challenges, preparing them to contribute productively in both professional and social group environments.
Recommended Textbook
Communication in Our Lives 7th Edition by Julia T. Wood
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17 Chapters
799 Verified Questions
799 Flashcards
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Page 2
Chapter 1: The World of Communication
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) What does it mean to say that communication is a process?
A)Communication is ongoing and always in motion.
B)Its hard to tell when communication starts and stops.
C)Communication evolves in clearly defined stages.
D)Communication is ongoing,always in motion,and evolves clearly defined stages.
E)Communication is ongoing,always in motion,and it's hard to tell when it starts and stops.
Answer: E
Q2) Organizational culture refers to how organizations are affected by the cultural associations of the members of the group.
A)True
B)False
Answer: False
Q3) ____________________ refers to communication between people.
Answer: Interpersonal Communication
Q4) ____________________ is anything that interferes with intended communication.
Answer: Noise
Q5) The ____________________ expresses the connection between two people who are communicating.
Answer: Relationship level of meaning
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Chapter 2: Perception and Communication
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Sample Questions
Q1) The attribution that explains that behaviors come from factors people can control or from those people cannot control is known as
A)locus.
B)stability.
C)scope.
D)responsibility.
E)None of these answers are correct.
Answer: D
Q2) An inference is based solely on facts gained from observing stimuli.
A)True
B)False
Answer: False
Q3) ____________________ consists of beliefs,values,understandings,practices,and ways of interpreting experiences that are shared by a number of people.
Answer: Culture
Q4) Age does not influence perceptions;they are stable.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Communication and Personal Identity
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Sample Questions
Q1) The generalized other is comprised of
A)the views of our family of origin.
B)the views of society as a whole.
C)the views of our peers in school.
D)the views of person with whom we have an I-It relationship.
E)the views of the looking glass self.
Answer: B
Q2) Most psychologists believe that the basic ____________________ for our lives are formed very early,probably by age 5.
Answer: identity scripts
Q3) Reflected appraisal is the process of seeing ourselves through the others' eyes.
A)True
B)False
Answer: True
Q4) We internalize the generalized other's perspective. A)True
B)False
Answer: True
Q5) The "looking-glass self" is also known as ____________________.
Answer: reflected appraisal
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Chapter 4: Listening Effectively
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Sample Questions
Q1) When we listen to a friend's worries,let a romantic partner tell us about problems,counsel a co-worker,or talk with a parent about health concerns,we are engaging in
A)relational listening.
B)empathic listening.
C)mindful listening.
D)informational listening.
E)evaluative listening.
Q2) When we pretend to listen,although our minds are really somewhere other than with the communication,we are engaging in ____________________.
Q3) Listening only to content-level meanings and ignoring relational level meanings in communication is called ____________________.
Q4) Ambushing involves perceiving personal attacks,criticisms,or hostile undertones in communication when no offense is intended.
A)True
B)False
Q5) ____________________ involves perceiving personal attacks,criticism,or hostile overtones in communication when no offense is intended.
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Chapter 5: The Verbal Dimension of Communication
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Sample Questions
Q1) ____________________ consists of statements,often using the word "is" to suggest that something is inherent or fixed.
Q2) Which of the following is a suggestion for enhancing effectiveness in verbal communication?
A)Use the most complex language you know so that you sound informed.
B)Own your feelings and thoughts.
C)Seek to talk more than your conversational partner.
D)Use abstract language as often as possible.
E)Engage about evenly in I language and you language.
Q3) Symbols are intrinsically connected to their meaning. A)True
B)False
Q4) The statement,"You hurt me," is an example of ____________________ language.
Q5) Because symbols are ____________________ their meanings are not clear-cut or fixed.
Q6) Mrs.Sounders faces her students and puts her hands on her hips to signal that class has begun.This is an example of punctuation.
A)True
B)False
Page 7
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Chapter 6: The Nonverbal Dimension of Communication
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Sample Questions
Q1) Nonverbal behaviors are generally more influential than verbal communication in establishing the relational level of meaning.
A)True
B)False
Q2) Matt,a dad,pats his son Drew on the head after they have a conversation about Drew's recent poor behavior in school.Matt's use of haptics demonstrates
Q3) Which of the following is an accurate statement about nonverbal communication?
A)Nonverbal communication does not impact verbal communication.
B)Nonverbal communication plays a less important role than verbal communication.
C)Nonverbal communication is less believable than verbal communication.
D)Nonverbal communication behaviors are consistent across cultures.
E)Nonverbal communication only occurs consciously.
Q4) Bax lives in a culture where "time is money." What nonverbal is expressed with this saying?
A)proxemics
B)haptics
C)chronemics
D)artifacts
E)kinesics
Page 8
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Chapter 7: Communication and Culture
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Sample Questions
Q1) Many Westerners have borrowed ingredients and styles of cooking from other cultures.This kind of borrowing is known as
A)Invention.
B)Cooptation.
C)Diffusion.
D)Cultural dilution.
E)Homogenization.
Q2) ____________________ is the idea that cultures vary in how they think,act,and behave,as well as in what they believe and value.
Q3) The recognition that differences are rooted in cultural teachings and that no customs,traditions,or behaviors are intrinsically better than ours reflects which response to diversity?
A)tolerance
B)understanding
C)respect
D)acceptance
E)participation
Q4) Name and describe three of the five dimensions for how cultures vary.
Q5) The creation of tools,ideas,and practices is called ____________________.
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Chapter 8: Communication in Personal Relationships
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Sample Questions
Q1) Sally and Jack have been seeing one another regularly since their Introduction to Communication class ended.They have a great number of common interests and activities.Lately though,Sally has mentioned to Jack her need to maintain her other male and female friendship activities.Though Sally and Jack's relationship remains strong,Sally's comments could be interpreted as which of the following stages of Duck's model of romantic relationships?
A)invitational communication
B)explorational communication
C)intensifying communication
D)intimate bonding
E)navigation
Q2) Martial stability is more closely linked to equitable divisions of money and material possessions.
A)True
B)False
Q3) Stonewalling is refusing to discuss issues causing tension in a relationship.
A)True
B)False
Q4) The decision to remain in a relationship is called ____________________.
Q5) How are friendships typically developed?
Page 10
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Chapter 9: Communication in Groups and Teams
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Sample Questions
Q1) ___________________ power is the ability to influence based on personal charisma and personality.
A)Coercive
B)Legitimate
C)Expert
D)Reward
E)Referent
Q2) Task communication focuses on problems,issues,or information before a group.
A)True
B)False
Q3) Which term is used to describe members of a group who exert less effort than they would if they had worked alone?
A)social climbing
B)social digressing
C)social loafing
D)groupthink
E)group hate
Q4) Power is the ability to empower others to reach their goals.
A)True
B)False
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Chapter 10: Communication in Organizations
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Sample Questions
Q1) Forms of communication that occur regularly and that members of the organization perceive as familiar and routine are called ____________________.
Q2) Workplaces should encourage workplace friendships between supervisors and subordinates because they have few drawbacks.
A)True
B)False
Q3) Arbitration,mediation,and executive fiat are examples of blaming rituals.
A)True
B)False
Q4) ____________________ serve to establish and sustain organizational culture through the use of narratives.
Q5) The formal and informal links between members of an organization for the purpose of communication within the organization are called
A)communication networks.
B)communication structure.
C)communication hierarchies.
D)communication team networks.
E)communicational structural networks.
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Chapter 11: Media and Media Literacy
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Sample Questions
Q1) Lana says she enjoys using Facebook because it helps her connect to her friends from high school who are at other colleges,her cousins who live in New Mexico,and new people she meets on campus.Lana's reason for using Facebook is that it ____.
A)allows for diffusion.
B)cultivates convergence.
C)is easily manipulated.
D)offers instant speed.
E)all of these choices.
Q2) The process by which mass communication stabilizes social perspectives is known as
A)inoculation.
B)mainstreaming.
C)resonance.
D)indemnification.
E)stabilization.
Q3) The ability to understand the influence of mass media is known as ____________________.
Q4) ____________________ is the process by which mass communication stabilizes and homogenizes social perspectives.
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Chapter 12: Planning Public Speaking
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Sample Questions
Q1) The speaker needs to select a topic that is appropriate to the speaking
Q2) What is a demographic analysis and why is useful?
Q3) Debbie wants to know if her audience is mostly male or female.She should conduct a(n)____________________ audience analysis.
Q4) Listeners' perceptions of a speaker shape how they respond to a message.
A)True
B)False
Q5) Ninety percent of a speech happens before it is delivered.
A)True
B)False
Q6) What information can Kay learn from her demographic audience analysis?
A)Whether or not her audience likes her topic
B)Her audience's attitude towards her
C)Her audience's attitude towards the occasion
D)How many speeches her audience has seen
E)The average age of her audience
Q7) Speeches to ______________________ aim to change or reinforce people's attitudes,beliefs,or behaviors or to motivate people to act.
Page 14
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Chapter 13: Researching and Developing Support for Public Speeches
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Sample Questions
Q1) All of the following are ways visual aids add support to a presentation EXCEPT
A)visual aids increase listeners' understanding and retention of ideas presented in a speech.
B)visual aids increase listeners' interest because they add variety.
C)visual aids help speakers relay their speech quickly and efficiently.
D)All of the above are ways visuals add support to a presentation.
Q2) The word plagiarize means "to kidnap."
A)True
B)False
Q3) Effective speeches require research.
A)True
B)False
Q4) Speakers often tell a story because they don't like using other types of support. A)True
B)False
Q5) A(n)____________________ is an implicit comparison between two things that have something in common.
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Q6) Associations between two things that are similar in some important respect(s)are called ____________________.
Chapter 14: Organizing and Presenting Public Speeches
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Sample Questions
Q1) ____________________ is a method to reduce speaking anxiety by guiding speakers through imagined positive speaking experiences.
Q2) Which of the following is not true about practicing your speech?
A)You should begin by practicing alone.
B)You should practice in front of others.
C)You should videotape your practice and watch the tapes.
D)You should practice until you have the speech memorized.
E)All of these choices are true about practicing your speech.
Q3) "My talk will inform you about what the Sheldrick Wildlife Trust is,the work they do,and how you can donate." This thesis statement suggests which organizational pattern?
A)time
B)spatial
C)motivated sequence
D)comparative
E)topical
Q4) Most communication apprehension is caused by lack of skills training.
A)True
B)False
Q5) Anxiety about public speaking can also be called ____________________.
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Chapter 15: Informative Speaking
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Sample Questions
Q1) Luis says,"If you knew the information I will provide in this four minute speech would save a loved one's life,would you listen carefully? Well,it easily could.It saved my father's life when we were at dinner last week." Luis is doing what effective part of informative speaking?
A)Provide listeners with a clear thesis statement.
B)Motivate listeners to want information.
C)Connect with listeners' values and experiences.
D)Build credibility with listeners.
E)Adapt to diverse listeners.
Q2) If David were giving a speech about winter weather preparedness and wanted to find out about the audience's thoughts,feelings,or experiences they've had with the weather,what way of involving listeners would he use?
A)asking a rhetorical question
B)polling listeners
C)referring to specific listeners
D)calling for participation
E)asking for nonverbal responses
Q3) Persuasive speakers want listeners to take ____________________ rather than just accept new information.
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Page 17
Chapter 16: Persuasive Speaking
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Sample Questions
Q1) Which of the following is not a characteristic of persuasive speaking?
A)The speakers and listeners interact during a persuasive speech.
B)Persuasion is not coercive.
C)The effective of persuasive speaking is usually incremental and gradual.
D)Persuasive speaking takes longer than informative speaking.
E)All of these answers are characteristics of persuasive speaking.
Q2) The statement "you can't possibly trust what Margaret said about college life because she has never gone to college!" is an example of A)ad hominem.
B)post hoc,ergo propter hoc.
C)slippery slope.
D)hasty generalization.
E)either-or logic.
Q3) If listeners already know a lot about your topic,you don't need to present both sides of the argument to enhance credibility.
A)True
B)False
Q4) Attacking the person rather than their idea is an example of a(n)____________________ argument.
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Chapter 17: Interviewing
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Sample Questions
Q1) Persuasive interviews can sell more than products.
A)True
B)False
Q2) "Can you tell me a little about yourself?" is an example of
A)an open question.
B)a closed question.
C)a mirror question.
D)a summary question.
E)a leading question.
Q3) A supervisor calls in a subordinate to discuss the subordinate's recurring tardiness.This is an example of
A)a counseling interview.
B)an exit interview.
C)a reprimand interview.
D)a persuasive interview.
E)an information getting interview.
Q4) Interviews designed to gain information,insight,and perceptions about a place of work or education from someone who is leaving that place are called ____________________ interviews.
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