Self-Management Skills Practice
Questions
Course Introduction
Self-Management Skills is a course designed to equip students with practical strategies and tools to effectively regulate their thoughts, emotions, and behaviors in academic, professional, and personal settings. The course explores topics such as goal setting, time management, stress reduction, problem-solving, adaptability, and self-motivation. Through a combination of theoretical frameworks and hands-on activities, students learn how to identify their strengths and areas for improvement, create action plans, and develop habits that enhance productivity and well-being. By the end of the course, students will be able to apply self-management techniques to achieve their goals, overcome challenges, and maintain a healthy work-life balance.
Recommended Textbook
Personal Development for Life and Work 10th Edition by Ann Masters
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16 Chapters
640 Verified Questions
640 Flashcards
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Chapter 1: Self-Esteem
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Sample Questions
Q1) Many people never experience problems with self-esteem.
A)True
B)False
Answer: False
Q2) A setback or failure is not a learning experience or a signal to change direction.
A)True
B)False Answer: False
Q3) Those who have low self-esteem may react by
A)feeling that others don't value them.
B)expressing few emotions.
C)avoiding situations that make them uncomfortable.
D)all of these choices.
Answer: D
Q4) If you have a close friend with whom to discuss things, you will be able to handle your personal problems more easily.
A)True
B)False Answer: True
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Chapter 2: Self-Development
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40 Flashcards
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Sample Questions
Q1) Helps employees deal with personal problems that might adversely affect their work, health, or well-being.
A)Employee Assistance Program
B)self-confidence
C)goals
D)action plan
E)SMART goals
F)goal setting
G)reinforcement
H)internship program
I)self-actualization
J)try-out experience
Answer: A
Q2) SMART goals are significant, mentored, attainable, reasonable, and timely.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Attitude
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Sample Questions
Q1) The one person you can change is
A)your mentor.
B)you.
C)a coworker.
D)your supervisor.
Answer: B
Q2) People who tend to be pessimistic often exhibit positive attitudes.
A)True
B)False
Answer: False
Q3) Kindheartness is an unproductive attitude.
A)True
B)False Answer: False
Q4) Laughter brings the focus away from negative emotions.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Image
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Sample Questions
Q1) A monotone voice includes strong emotion and expression.
A)True
B)False
Q2) Anger and being argumentative can be positive responses.
A)True
B)False
Q3) Responsibility is being accountable for your conduct and obligations.
A)True
B)False
Q4) A nonprofessional trait is
A)controlling of temper.
B)recognizing organizational structure.
C)using vulgar language to get attention and make a point.
D)talking with others about your good qualities.
Q5) In determining your voice volume control, which one of these considerations would not be important.
A)the amount of background noise.
B)the distance between you and the receiver.
C)the degree to which you want to publicize the message.
D)the vocabulary you are using.
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Chapter 5: Communication Essentials
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Sample Questions
Q1) A clear message brings about effective communication because
A)it relaxes the listener.
B)it is prepared for the selective listener.
C)it eliminates the need for additional information or clarification.
D)it eliminates the need for nonverbal communication.
Q2) Word choice is
A)unimportant.
B)includes using acceptable jargon.
C)a common communication barrier.
D)all of these choices.
Q3) Your posture can project an image of self-confidence.
A)True
B)False
Q4) Colloquialisms are inappropriate in formal writing and speaking.
A)True
B)False
Q5) A passing siren, chatter from an adjacent cubicle, and printer noises are examples of communication distractions.
A)True
B)False
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Chapter 6: Getting Your Message Across
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Sample Questions
Q1) Barriers to listening include
A)open questions.
B)lack of attention.
C)small talk
D)all of these choices.
Q2) It is possible to say "no" in a positive way.
A)True
B)False
Q3) Question form that results in a single word response or very short answers.
A)small talk
B)closed questions
C)assertive communication
D)conversation
E)passive communication
F)rhetorical questions
G)aggressive communication
H)open minded
I)probing questions
J)icebreakers
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Page 8
Chapter 7: Communicating With Coworkers and Supervisors
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Sample Questions
Q1) A leader who encourages employees to participate in the management process is A)an autocratic leader.
B)a democratic leader.
C)a laissez-faire leader.
D)none of these choices.
Q2) Text messages often include A)long messages.
B)text speak.
C)specific subject lines.
D)none of these choices.
Q3) When you leave a voicemail message for callers, A)do not include your name.
B)speak quickly.
C)let the caller know whom to contact for immediate assistance. D)none of these choices.
Q4) To form a positive relationship with your supervisor, A)ask for feedback on your job performance. B)be honest about problems and admit your mistakes.
C)be flexible and open to new technologies and changing priorities. D)all of these choices.
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Chapter 8: Managing Conflict
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Sample Questions
Q1) Conflict can be resolved when both parties
A)agree to cooperate.
B)respect the opinions of all involved.
C)make an effort to be patient.
D)all of these choices.
Q2) Brainstorming generates A)conflict.
B)enthusiasm.
C)ideas or solutions to a problem.
D)all of these choices.
Q3) As you attempt to state a conflict in specific terms, take care to A)be judgmental.
B)be objective.
C)not allow the feelings of those involved to influence the decision.
D)all of these choices.
Q4) The types of conflict include A)accommodation.
B)delay.
C)avoidance.
D)none of these choices.
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Chapter 9: Meeting Essentials
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Sample Questions
Q1) When a leader closes a meeting, he or she should
A)summarize the actions and responsibilities assigned.
B)conduct a brief evaluation of the meeting.
C)adjourn the meeting.
D)all of these choices.
Q2) Specific type of web conference that refers to a lecture, presentation, workshop, or seminar that is transmitted over the Web.
A)webinar
B)status meeting
C)board meeting
D)agenda
E)minutes
F)management meeting
G)one-on-one meeting
H)videoconferencing
I)series meeting
J)teleconferencing
Q3) Participants need not take notes during a meeting.
A)True
B)False
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Chapter 10: Applying Critical Work Skills
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Sample Questions
Q1) Creativity can be developed by
A)being curious.
B)brainstorming alone.
C)being optimistic.
D)all of these choices.
Q2) In the decision-making process, you can receive too much information.
A)True
B)False
Q3) E-mail and the Internet
A)enhance your ability to concentrate.
B)can be time wasters.
C)can help you focus on the tasks at hand.
D)all of these choices.
Q4) When attempting to reduce stress, try
A)to reduce the amount of time spent exercising.
B)not to expect perfection of yourself and others.
C)drinking less water.
D)none of these choices.
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Chapter 11: Developing Customer Focus
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Sample Questions
Q1) If it will make a sale, it is okay to make an idle promise to a customer.
A)True
B)False
Q2) When serving customers, you should not use the phrase
A)"I'll be happy to check and find out."
B)"I don't know."
C)"I understand that you are upset.Let's find a satisfactory solution to your problem."
D)"Let me show you where the product is located."
Q3) A steady customer base is the key to business success.
A)True
B)False
Q4) Good customer service requires that
A)all customers be treated as you would expect to be treated.
B)every effort be made to satisfy their needs and expectations.
C)every effort be made to make each customer feel valued.
D)all of these choices.
Q5) During a phone conversation, your focus and attention must be on the caller.
A)True
B)False
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Chapter 12: Valuing Diversity
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Sample Questions
Q1) The U.S.Equal Employment Opportunity Commission
A)sues your neighbors if they discriminate against you.
B)receives complaints and evaluates them and tries to work out the problem or refers them to a court.
C)says it is legal to treat women and minorities differently in the workplace.
D)none of these choices.
Q2) If you are being sexually harassed in the workplace,
A)ignore it.
B)avoid the person who is harassing you.
C)speak up and take action.
D)none of these choices.
Q3) Subtle discrimination is legal.
A)True
B)False
Q4) To assist someone from another culture with understanding English
A)use slang language.
B)use standard English.
C)use culturally-based metaphors.
D)none of these choices.
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Chapter 13: Acting Ethically
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Sample Questions
Q1) The following acts would be considered cheating your employer
A)calling in sick when you are well.
B)sabotaging work projects.
C)faking injuries to claim worker's compensation.
D)all of these choices.
Q2) An official code of ethics is often available on the company's website.
A)True
B)False
Q3) Written guidelines for workers to follow based on specific ethical standards and values.
A)hypocrisy
B)integrity
C)fraud
D)petty theft
E)code of ethics
F)situational ethics
G)self-righteousness
H)conflict of interest
I)ethics
J)unethical behavior
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Chapter 14: Developing Leadership and Managing Change
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Sample Questions
Q1) Most theorists consider the autocratic leadership style is the least effective.
A)True
B)False
Q2) People often resist change either consciously or unconsciously.
A)True
B)False
Q3) Reverse mentoring involves an older person mentoring a young employee.
A)True
B)False
Q4) Most persuasion takes place through words.
A)True
B)False
Q5) Leaders are excellent
A)listeners.
B)procrastinators.
C)at ignoring others.
D)none of these choices.
Q6) The terms change and innovation are not identical concepts.
A)True
B)False
Page 16
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Chapter 15: Getting the Job
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Sample Questions
Q1) Many private agencies charge fees to employers to find competent, qualified workers, but never charge the applicant for this service.
A)True
B)False
Q2) A document used to introduce you to a prospective employer and request an interview.
A)aptitude
B)body language
C)technical skills
D)transferrable skills
E)functional resume
F)networking
G)resume
H)employment application
I)skill
J)cover letter
Q3) If you have been in the workforce, your reference list should include at least one former employer.
A)True
B)False
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Chapter 16: Taking Charge of Your Career
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Sample Questions
Q1) Accepting responsibility for your job includes
A)taking ownership for your mistakes.
B)learning all you can about your company and the work environment.
C)becoming familiar with new products and services.
D)all of these choices.
Q2) As unwritten workplace rules are understood, they do not necessarily need to be followed.
A)True
B)False
Q3) If you exhibit a genuine desire to learn and improve, you will be accepted into the work environment.
A)True
B)False
Q4) Before requesting a raise, you should ask yourself
A)what new responsibilities have I taken on this past year?
B)what new skills have I acquired and utilized on the job?
C)how have my strengths contributed to meeting company goals?
D)all of these choices.
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