Resort Management Exam Questions
Course Introduction
Resort Management is a comprehensive course designed to equip students with the foundational knowledge and practical skills necessary to operate and oversee resort properties effectively. The course explores key aspects of managing resorts, including guest services, operations management, food and beverage coordination, recreation planning, marketing strategies, and financial oversight. Students will analyze case studies, industry trends, and operational challenges unique to resort environments such as seasonality, destination marketing, and guest experience personalization. The course integrates sustainability practices and the use of technology in resort operations, preparing students for leadership roles in one of the most dynamic sectors of the hospitality industry.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI
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12 Chapters
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/study-set/420 Page 2
4th Edition by David M. Stipanuk
Chapter 1: The Role, Cost, and Management of Hospitality
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Sample Questions
Q1) Which of the following statements regarding a building's initial construction and ongoing maintenance costs is true?
A)There is little correlation between a building's initial construction cost and its ongoing maintenance costs.
B)One advantage of higher initial construction cost is that it generally reduces ongoing maintenance costs.
C)The more a building costs initially to construct, the more it generally costs to maintain it.
D)None of the above is true.
Answer: C
Q2) Which of the following is not a CapEx item?
A)replacement and refurbishment of FF&E
B)structural changes made to meet the regulatory requirements of the Americans with Disabilities Act
C)telecommunications trunk line charges
D)renovations of building components
Answer: C
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Chapter 2: Hospitality Facilites Management Tools,
Techniques, and
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Sample Questions
Q1) A room data card typically includes all of the following components except:
A)a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment.
B)space for scheduling and verifying the preventive maintenance dates for the room.
C)information about the major HVAC and electrical services in a room.
D)some equipment warranty information.
Answer: A
Q2) All of the following provisions are normally included in a maintenance contract except:
A)a schedule of frequency of work and specific duties.
B)a cancellation clause.
C)specific fees for the work to be done.
D)automatic renewal.
Answer: D
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Chapter 3: Environmental and Sustainability Management
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Proper and regular maintenance of equipment reduces energy use by:
A)reducing the number of unscheduled repairs needed by the equipment.
B)not having to continually shut down and cycle up the equipment.
C)maintaining the efficiency and prolonging the life of the equipment.
D)keeping equipment on line longer that its manufacturers' predicted useful life.
Answer: C
Q2) "These are substances that destroy other materials by chemical reaction.When in contact with human tissues, these substances may cause burns and destroy tissue.Common examples of these substances are oven and toilet cleaners." This describes what type of hazardous substance?
A)corrosive
B)infectious
C)explosive
D)flammable
Answer: A
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Chapter 4: Safety and Secuiryt Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7379
Sample Questions
Q1) Guest-use water temperatures should be set no higher than __________ at the source.
A)100° F (38° C)
B)120° F (49° C)
C)160° F (71° C)
D)200° F (93° C)
Q2) Fire safety at a hospitality property is:
A)best left to professional firefighters.
B)the responsibility of everyone at the property.
C)solely the responsibility of the maintenance department.
D)solely the responsibility of the property's top management.
Q3) Alarm-sounding devices that trigger when smoke particles either scatter or obscure light are called:
A)single-station smoke detectors.
B)ionization smoke detectors.
C)photoelectric smoke detectors.
D)smoke dampers.
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Chapter 5: Water and Wasterwater Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7380
Sample Questions
Q1) The device that submeters water used for cooling towers, irrigation, and swimming pools, so that this water can be deducted from the property's water disposal (sewer) bill, is known as a:
A)backflow preventer.
B)deduct meter.
C)water separator.
D)water trap.
Q2) A restaurant's storm sewer system disposes of: A)rainwater.
B)waste water from the restaurant itself.
C)gray water.
D)a and c
Q3) On average, purchase costs account for about __________ percent of water costs; disposal costs account for the remaining __________ percent.
A)90; 10
B)75; 25
C)50; 50
D)20; 80
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Chapter 6: Electrical Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7381
Sample Questions
Q1) The charge based on a business's highest rate of energy usage during a billing period is called the __________ charge.
A)energy
B)demand
C)spike
D)voltage
Q2) Which of the following is a source of electrical power supply problems for hotels?
A)natural phenomena, such as lightning
B)normal utility maintenance operations
C)faulty electrical systems in neighboring businesses
D)all of the above
Q3) A property's distribution and control system splits the electrical supply into:
A)channels.
B)transformers.
C)feeders.
D)frequencies.
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Chapter 7: Heating, Ventilating, and Air Conditioning Systems
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8 Verified Questions
8 Flashcards
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Sample Questions
Q1) Convection heat loss reduces body temperature by way of:
A)transferring heat from the body toward colder surfaces.
B)transferring heat by moving cooler air over the body.
C)perspiration transforming into a vapor.
D)lowering humidity level.
Q2) In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator unit, then moved to the compressor and condenser units.
A)boiled
B)chilled
C)recirculated
D)vented
Q3) Water is cooled in a cooling tower by a process of:
A)condensation.
B)evaporation.
C)compression.
D)osmosis.
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Chapter 8: Lighting Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7383
Sample Questions
Q1) Exit signs must operate:
A)only at night.
B)only in dark areas within a building.
C)24 hours a day, every day.
D)during emergencies; at other times, operation is optional.
Q2) Illumination is typically measured in:
A)coefficients of illumination.
B)CCTs.
C)footcandles or lumens.
D)CRIs.
Q3) Sarah is considering buying a luminaire with a visual comfort probability (VCP) rating of 90.What does this tell her about the luminaire?
A)Most people would not find this luminaire objectionable due to glare.
B)This luminaire provides a color rendition that is 90 percent "true."
C)This luminaire is guaranteed to last 9,000 hours before burning out.
D)This luminaire provides a color temperature in the "warm" range.
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Chapter 9: Laundry Systems
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7384
Sample Questions
Q1) A cool-down cycle:
A)helps prevent laundry from wrinkling.
B)keeps tunnel washers from overheating.
C)can be a feature of both washer-extractors and dryers.
D)a and c
Q2) What is the most common and costly mistake institutional laundries make when drying laundry?
A)applying too much heat at the end of the drying cycle
B)taking too long to load or unload the dryers
C)underloading the dryers
D)allowing laundry to dry too long
Q3) What happens to no-iron fabrics that are subjected to "thermal shock" in a washing machine?
A)The colors of the no-iron fabrics "bleed" into the wash water.
B)The no-iron fabrics become wrinkled.
C)The no-iron fabrics lose their elastic strength and tear more easily.
D)The edges of the no-iron fabrics become more susceptible to fraying.
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Chapter 10: Building Structure, Finishes, and Site
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10 Flashcards
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Sample Questions
Q1) Exterior walls should be inspected at least:
A)once every six months.
B)every other year.
C)every five years.
D)every ten years.
Q2) To "exercise" a valve is to:
A)thoroughly clean it.
B)fully open and close it.
C)carefully lubricate it.
D)replace it with a new one.
Q3) Which of the following is not true about a hydraulic elevator system?
A)The car is mounted on a giant piston.
B)Counterweights help the elevator move up and down.
C)Oil pumped into a cylinder raises the elevator.
D)It can only be used in a building of six stories or less.
Q4) An advantage of using universal parking spaces to comply with the ADA is that:
A)no "van accessible" signs are needed.
B)spaces can accommodate either vans or cars.
C)access aisles are not required.
D)a and b
Page 12
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Chapter 11: Lodging Planning and Design
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8 Verified Questions
8 Flashcards
Source URL: https://quizplus.com/quiz/7386
Sample Questions
Q1) The first design phase of a hotel construction project is called:
A)schematic design.
B)feasibility assessment.
C)engineering design.
D)conceptual design.
Q2) The most efficient guestroom floor configuration in terms of saleable gross floor area is:
A)tower.
B)double-loaded slab.
C)single-loaded slab.
D)atrium.
Q3) The largest back-of-the-house area in most hotels and the one requiring the most design attention is:
A)administrative office group.
B)the maintenance department.
C)the kitchen and food production area.
D)receiving and storage.
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Chapter 12: Renovation and Capital Projects
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/7387
Sample Questions
Q1) Major renovations are usually done on a __________ cycle.
A)3-year
B)6-year
C)12- to 15-year
D)40- to 50-year
Q2) What is a punch list?
A)It is a list, prepared at the beginning of a renovation project, that identifies for the contractor which jobs are most critical to the renovation's success.
B)It is a list, prepared at the end of a renovation project, which identifies construction work that does not conform to contract specifications.
C)It is a list, prepared by the designer one year after the renovation project is completed, which identifies for the contractor any work that has demonstrated partial or complete structural failure during the year.
D)It is a list, prepared by the contractor at the beginning of the renovation project, which identifies for the hotel owner those portions of the renovation design that do not meet local or national building codes.
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