Resort and Lodging Facilities
Review Questions
Course Introduction
This course explores the fundamental concepts and operational practices in the management of resort and lodging facilities, including hotels, resorts, and alternative accommodation types. Students will examine the structure and functions of various departments, guest services, facility maintenance, revenue management, and sustainability practices within the industry. Emphasis is placed on understanding market trends, guest experience strategies, and the integration of technology to enhance both service delivery and operational efficiency. Case studies and practical examples provide insights into the unique challenges and opportunities faced by professionals in the dynamic resort and lodging sectors.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI 4th Edition by David M. Stipanuk
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Chapter 1: The Role, Cost, and Management of Hospitality
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Sample Questions
Q1) The two primary facility-related operating expenses for a hospitality business are:
A)land and insura
B)financing fees and professional fee
C)accounting services and legal services.
D)property operation and maintenance (POM) and utilitie.
Answer: D
Q2) Which of the following is a consideration when determining whether to repair or replace a piece of equipment?
A)the age of the equipment
B)the availability of parts
C)the effects of repair on equipment efficiency
D)all of the above
Answer: D
Q3) The major element of the utilities expenditure is:
A)fuel (gas, oil, propane).
B)electricity.
C)steam.
D)water and wastewater.
Answer: B
Page 3
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Chapter 2: Hospitality Facilites Management Tools,
Techniques, and Trends
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Sample Questions
Q1) Facilities benchmarking for establishing goals for quality is based on:
A)statistical analysis.
B)quality milestones
C)comparisons.
D)quality circles.
Answer: C
Q2) Maintenance that includes preparing equipment for changes in the seasons is called:
A)scheduled maintenance.
B)preventive maintenance.
C)routine maintenance.
D)predictive maintenance.
Answer: A
Q3) Which of the following types of maintenance has an immediate revenue effect?
A)predictive maintenance
B)preventive maintenance
C)emergency or breakdown maintenance
D)routine maintenance
Answer: C
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Chapter 3: Environmental and Sustainability Management
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Sample Questions
Q1) Global supplies of fresh water are limited-they represent less than __________ percent of the total water on the earth.
A)thirty
B)twenty
C)ten
D)one
Answer: D
Q2) Why would a hospitality facility owner seek ISO 14000 certification?
A)It is required by law in most countries.
B)It is an international standard of environmental achievement that many customers look for.
C)The hospitality industry requires it.
D)Without it, environmentalists would likely create negative publicity by picketing the facility.
Answer: B
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Chapter 4: Safety and Secuiryt Systems
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Sample Questions
Q1) Fire safety at a hospitality property is:
A)best left to professional firefighters.
B)the responsibility of everyone at the property.
C)solely the responsibility of the maintenance department.
D)solely the responsibility of the property's top management.
Q2) Guest-use water temperatures should be set no higher than __________ at the source.
A)100° F (38° C)
B)120° F (49° C)
C)160° F (71° C)
D)200° F (93° C)
Q3) Alarm-sounding devices that trigger when smoke particles either scatter or obscure light are called:
A)single-station smoke detectors.
B)ionization smoke detectors.
C)photoelectric smoke detectors.
D)smoke dampers.
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Chapter 5: Water and Wasterwater Systems
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Sample Questions
Q1) Which of the following systems is generally the most expensive option for heating water?
A)oil
B)natural gas
C)steam
D)electric resistance
Q2) Water-filled sections of pipe within a building's wastewater system that keep sewer gases and odors from entering the building are called: A)risers.
B)gas-flow preventers.
C)sanitary pipes.
D)traps.
Q3) The balance between acidity and alkalinity in a swimming pool is established by using a test kit to measure the: A)pH of the water.
B)algae content of the water.
C)amount of leaching from the pool's plaster/tile walls.
D)amount of sunlight that reaches the bottom of the pool.
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Chapter 6: Electrical Systems
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Sample Questions
Q1) A property's distribution and control system splits the electrical supply into:
A)channels.
B)transformers.
C)feeders.
D)frequencies.
Q2) Items that are usually required by law or code to be connected to a hospitality business's emergency power system are:
A)computer systems.
B)fire pumps.
C)public safety communications systems.
D)b and c
Q3) Which of the following is a source of electrical power supply problems for hotels?
A)natural phenomena, such as lightning
B)normal utility maintenance operations
C)faulty electrical systems in neighboring businesses
D)all of the above
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Chapter 7: Heating, Ventilating, and Air Conditioning Systems
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Sample Questions
Q1) In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator unit, then moved to the compressor and condenser units.
A)boiled
B)chilled
C)recirculated
D)vented
Q2) What is normally called "the temperature" of a guestroom is known in the HVAC industry as:
A)the wet bulb temperature.
B)the dew point temperature.
C)the adiabatic temperature.
D)the dry bulb temperature.
Q3) Convection heat loss reduces body temperature by way of:
A)transferring heat from the body toward colder surfaces.
B)transferring heat by moving cooler air over the body.
C)perspiration transforming into a vapor.
D)lowering humidity level.
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Chapter 8: Lighting Systems
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Sample Questions
Q1) Exit signs must operate:
A)only at night.
B)only in dark areas within a building.
C)24 hours a day, every day.
D)during emergencies; at other times, operation is optional.
Q2) Illumination is typically measured in:
A)coefficients of illumination.
B)CCTs.
C)footcandles or lumens.
D)CRIs.
Q3) What is the most common type of electric discharge lamp?
A)mercury vapor
B)fluorescent
C)metal halide
D)high-pressure sodium
Q4) Why should plastic luminaires be air-dried?
A)Air-drying them is faster.
B)Wiping them dry might reduce the luminaire's useful life.
C)Air-drying has many safety advantages.
D)Wiping them dry might give them a new static charge.
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Chapter 9: Laundry Systems
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Sample Questions
Q1) Top-transfer tunnel washers:
A)subject laundry to successive "baths" within the same cylinder.
B)drain the water from the laundry before moving it along to the next bath within the washer.
C)subject laundry to a centrifugal force within each bath in order to promote cleaning.
D)transfer both the water and the laundry to the next bath within the washer.
Q2) Usually, the most economical heat source for a dryer is:
A)gas.
B)electricity.
C)steam.
D)coal.
Q3) What is the most common and costly mistake institutional laundries make when drying laundry?
A)applying too much heat at the end of the drying cycle
B)taking too long to load or unload the dryers
C)underloading the dryers
D)allowing laundry to dry too long
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11
Chapter 10: Building Structure, Finishes, and Site
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Sample Questions
Q1) When a concrete slab develops hairline cracks that form a map-like pattern on the slab's surface, the slab is experiencing a condition called:
A)spalling.
B)leaching.
C)crazing.
D)scaling.
Q2) Exterior walls should be inspected at least:
A)once every six months.
B)every other year.
C)every five years.
D)every ten years.
Q3) Why is it important for the hotel's maintenance department to keep the blades of the hotel's lawn mowers sharp?
A)If the blades are sharp, the grass is cut, not ripped, and is therefore less susceptible to disease.
B)The engines of the lawn mowers will run smoother if the blades are kept sharp.
C)If the blades are sharp, the lawn mowers will use less gas.
D)The blades are less likely to warp or crack if they are kept sharp.
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Chapter 11: Lodging Planning and Design
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Sample Questions
Q1) The double-loaded slab guestroom floor configuration features:
A)rooms on both sides of a central corridor.
B)rooms grouped around a central vertical core.
C)rooms off a corridor encircling a multi-story lobby space.
D)rooms off one side of a corridor.
Q2) The first design phase of a hotel construction project is called:
A)schematic design.
B)feasibility assessment.
C)engineering design.
D)conceptual design.
Q3) What is a porte cochère?
A)It is the technical name for a main hotel entrance that meets ADA's accessibility requirements.
B)It is the French name for the back or employee entrance to a hotel.
C)It is a hotel patio or courtyard typically constructed with paving stones.
D)It is a canopy designed to protect guests from inclement weather and provide visual emphasis to a hotel's main entrance.
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13
Chapter 12: Renovation and Capital Projects
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Sample Questions
Q1) A facility life-cycle cost study is a:
A)set of drawings illustrating the construction phases involved in a complete gutting of a space.
B)periodic, rigorous evaluation of a property, usually by the property's general manager and the owner's representative or asset manager, regarding the property's current market position.
C)space-by-space schedule of the projected renovation needs for a given building over a very long time horizon (such as 20 to 30 years).
D)booklet prepared by the property's managers, showing the costs involved in upgrading the property's technical systems (front office accounting system, fire-suppression system, and so on) over time (typically 15 to 20 years).
Q2) Why is it a good idea to hire design professionals for all but the very smallest renovation projects?
A)Designers know about the most current construction materials and technology.
B)Designers can provide the documents needed by local building officials.
C)Designers can make sure the renovation meets building code requirements.
D)All of the above.
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