Relational Communication Exam Review
Course Introduction
Relational Communication explores the dynamic processes by which individuals initiate, develop, maintain, and sometimes dissolve interpersonal relationships. This course examines the verbal and nonverbal exchanges that shape personal connections, focusing on concepts such as self-disclosure, conflict management, relational power, and communication climates. Students will analyze the role of context, culture, and technology in influencing relational interactions, applying research-based theories and models to real-life scenarios in friendships, romantic partnerships, family, and professional settings. Through lectures, case studies, and practical exercises, the course fosters both analytical and applied communication skills, helping students to cultivate healthier and more effective relationships in various personal and social contexts.
Recommended Textbook
The Basics of Communication A Relational Perspective 2nd Edition by Steve W. Duck
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15 Chapters
567 Verified Questions
567 Flashcards
Source URL: https://quizplus.com/study-set/3812 Page 2
Chapter 1: An Overview of Everyday Communication
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/76098
Sample Questions
Q1) The idea that communication can be presentational means that communication is not always neutral.
A)True
B)False
Answer: True
Q2) Context has no effect on the meaning of a communicated message.
A)True
B)False
Answer: False
Q3) The use of symbols in communication is complicated because:
A) Symbols have only one meaning
B) Symbols have multiple meanings
C) Symbols are not affected by culture and context
D) Symbols are not representational
Answer: B
Q4) Signs are consequences or indicators of something specific, which human beings can change by their arbitrary actions or labels.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Verbal Communication
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/76097
Sample Questions
Q1) Narratives in relationship talk serve a strategic purpose by:
A) Providing a way to make the conversation more interesting
B) Providing a way to lengthen the conversation
C) Providing a way to summarize the discussion
D) Providing an account or explanation of one's actions
Answer: D
Q2) Langue is more likely to be used in:
A) Informal settings
B) Close relationships
C) Formal settings
D) Intimate relationships
Answer: C
Q3) The element of purpose in Burke's pentad refers to:
A) Why the act happened
B) Where the act happened
C) Who was involved
D) What happened in time
Answer: A
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4
Chapter 3: Nonverbal Communication
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/76096
Sample Questions
Q1) NVC is different from verbal communication because it is:
A) Continuous
B) Under our control
C) Guided by rules
D) Connected to culture
Answer: A
Q2) Explain Chronemics.
Answer: Chronemics encompasses use and evaluation of time in your interaction, including the location of events in time. It also involves the duration of events and cultural differences in attitudes toward time.
Q3) Our house, room, apartment, office, or care are considered as:
A) primary territory
B) secondary territory
C) public territiry
D) social territory
Answer: A
Q4) NVC can be very personal, ambiguous, less controlled and continuous.
A)True
B)False
Answer: True
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Chapter 4: Listening
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/76095
Sample Questions
Q1) Listening is the most frequently used communication skill in secondary and college education.
A)True
B)False
Q2) Identify the steps in the listening process.
Q3) Using the statistic 'Four out of five families prefer Toothpaste X' to persuade buyers that they should buy Toothpaste X is typical of:
A) Appeal to relationships
B) Post hoc ergo propter hoc
C) Argument against the source
D) Appeal to people (bandwagon)
Q4) Critical listening focuses on finding fault or disagreeing with messages.
A)True
B)False
Q5) Listening is the most frequently-taught communication skill at all educational levels. A)True
B)False
Q6) Define the difference between engaged and disengaged listening.
Q7) Give a definition of critical listening.
Page 6
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Chapter 5: Identities and Perceptions
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/76094
Sample Questions
Q1) The norm of reciprocity affects self-disclosure in relationships because:
A) We expect to get more information from others than we reveal to them
B) We expect to get less information from others than we reveal to them
C) We expect not to reveal information to others
D) We expect to get the same level of information from others that we reveal to them
Q2) Cultural heritage is often a part of establishing personal identity.
A)True
B)False
Q3) Explain the relationship between culture and identity formation.
Q4) Culture affects our identity experience because:
A) Cultural norms can help to shape our identity
B) Cultural norms destroy identity
C) Cultural heritage is not a part of identity
D) Cultural heritage determines identity
Q5) The idea of the symbolic self indicates:
A) We use objects to represent our identity
B) We enact different identities in different settings
C) We create our self partly in response to social interaction
D) We use our communicative behavior to express our inner self
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Chapter 6: Talk and Interpersonal Relationships
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/76093
Sample Questions
Q1) Duck's Relationship Filtering Model suggests that you use others' physical appearance to do the following:
A) Screen out people who do not look as if they would see the world the way you do
B) Screen out people who vote differently than you do
C) Screen out people who are likely to be good relationship partners
D) Screen out people who have had multiple relationships
Q2) The nature, style, and content of talk changes as relationships change.
A)True
B)False
Q3) Retrospective RCCUs would be most likely to:
A) Indicate that one partner is physically absent from the relationship
B) Indicate that one partner has returned to the relationship
C) Indicate that one partner wants the other to leave the relationship
D) Indicate that one partner is about to be absent from the relationship.
Q4) Discuss the difference between social and personal relationships.
Q5) Talk (everyday communication) cannot increase the intimacy level of a relationship.
A)True B)False
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Chapter 7: Groups and Leaders
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/76092
Sample Questions
Q1) A leader who focuses on getting the job done, keeps members on track, and follows a strict agenda is identified as:
A) A socioemotional leader
B) A team leader
C) A task leader
D) A motivational leader
Q2) Both Tuckman and Fisher recognize in their models of group development that:
A) Groups will generally not get into conflicts until they have had some time to meet and interact
B) Groups generally will not address conflict at all
C) Groups will begin with any conflicts they have
D) Groups will end when they run into a conflict
Q3) Both the ideas people hold and the relationships they form are important in understanding small groups.
A)True
B)False
Q4) Identify Fisher's Model of Group Progression.
Q5) Provide a definition of a group consistent with the definition given in Chapter 7.
Q6) Explain the similarity and difference between formal and advisory groups.
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Chapter 8: Culture and Communication
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/76091
Sample Questions
Q1) Low-context societies are more likely to:
A) Take more cues from their relationship with the speaker than from the message
B) Pay less attention to contextual issues such as nonverbal communication
C) Pay more attention to contextual issues such as nonverbal communication
D) Pay less attention to the spoken words of the message
Q2) According to Gerry Philipsen's research in Teamsterville, a man demonstrates power by punching someone rather than arguing about a problem.
A)True
B)False
Q3) Distinguish between low-context and high-context societies.
Q4) A low-context culture emphasizes individual personalities, purposes, and attitudes. Which of the following society is an example of high-context cultures?
A) China
B) Japan
C) Iraq
D) US
Q5) Identify what is studied in the field of cross-cultural or intercultural communication.
Q6) Provide a definition of what it means to belong to a culture.
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Chapter 9: Technology in Everyday Life
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/76090
Sample Questions
Q1) If you believe that spending time using the Internet makes you more productive as a person, you would view this relational technology as a:
A) Time replacer
B) Time monitor
C) Time displacer
D) Time enhancer
Q2) The part of a social network that includes people with whom you have less close relationships/contact and are less likely to talk about important issues is referred to as:
A) Core ties
B) Weak ties
C) Strong ties
D) Significant ties
Q3) Explain why an Internet user might choose a screen name that does not truly represent himself/herself.
Q4) Fears about the impact of technology on communication are unique to today's generation.
A)True
B)False
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Chapter 10: Relational Uses and Understanding of Media
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/76089
Sample Questions
Q1) The most recent research on television viewing with family members, according to your authors, has discovered:
A) Family television viewing is detrimental to family life
B) Family television viewing decreases social contact
C) Family television viewing increases budget costs
D) Family television viewing enhances family communication
Q2) Media audiences are consistent in the amount of attention they pay to all forms of mediated communication.
A)True
B)False
Q3) Media audiences are rarely particular or selective about what they take in from mediated messages.
A)True
B)False
Q4) People often use multiple media simultaneously/concurrently.
A)True
B)False
Q5) Identify four relational needs satisfied through the shared use of media.
Q6) Summarize the basic idea behind 'uses and gratifications' theory.
Q7) Give an example of a cultural or generational difference in the use of media.
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Chapter 11: Preparing for a Public Presentation
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/76088
Sample Questions
Q1) Which of the following would not be an appropriate goal for a speaker giving an evocative presentation:
A) Make the audience happy
B) Inspire the audience
C) Give the audience technical information
D) Commemorate an important event
Q2) The best strategy for deciding on the type of evidence to use in a presentation is:
A) Use multiple types of evidence
B) Use only statistics
C) Use only narratives and stories
D) Use only personal examples
Q3) In selecting a topic, the speaker should consider his/her:
A) Knowledge
B) Experiences
C) Important issues
D) All of the above
Q4) Explain the strategies a speaker should use to appeal to a captive audience.
Q5) Explain the different purposes in giving informative versus persuasive presentations.
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Page 13
Chapter 12: Developing a Public Presentation
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/76087
Sample Questions
Q1) Quotations are less effective in an introduction if:
A) The speaker does not explain how/why the quotation relates to the topic
B) The speaker does not imitate the original source of the quotation
C) The audience knows the quotation
D) The audience knows the source of the quotation
Q2) Identify six components of conclusions.
Q3) Announcing to your audience verbally and nonverbally that you have reached the conclusion of your speech is known as:
A) Attention getter
B) Clincher statement
C) Wrap-up signal
D) Enumerated preview
Q4) In writing an attention-getter for the introduction, a speaker must be sure he/she is comfortable with it.
A)True
B)False
Q5) Argumentation is not the same as disagreement.
A)True
B)False
Q6) Explain the use of the unity principle in developing the body of a speech.
Page 14
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Chapter 13: Relating Through Informative Speeches and Persuasive Speeches
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/76086
Sample Questions
Q1) Process speeches always require the audience to be able to perform the process after listening to the presentation.
A)True
B)False
Q2) An important strategy for speakers to use in making a claim of value is:
A) Explain to the audience the criteria you used to judge the value
B) Explain to the audience the criteria they should always use to judge values
C) Explain to the audience that no value judgments are possible
D) Explain to the audience your personal opinion on the value
Q3) Social judgment theory claims that audiences have an anchor position, their preferred or acceptable position on a topic or issue, within:
A) The latitude of acceptance
B) The latitude of rejection
C) The latitude of noncommitment
D) The latitude of indifference
Q4) A claim of policy is focused on taking or avoiding action.
A)True
B)False
Q5) Explain the difference between concrete and abstract language.
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Chapter 14: Delivering a Public Presentation
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/76085
Sample Questions
Q1) Communication apprehension can be diminished if a speaker is able to:
A) Get to know the audience
B) Pick a topic that is not that important
C) Give a speech with very little preparation
D) Memorize the entire presentation word-for-word
Q2) To avoid using nonfluencies such as um, uh, like, or you know, a speaker should:
A) Pinch himself/herself whenever one is used
B) Admit to the audience that he/she is not a good speaker
C) Ask the audience to count the nonfluencies out loud
D) Pause rather than use one of these nonfluencies
Q3) Extemporaneous delivery involves the use of minimal notes and it provides many of the advantages of manuscript and memorized delivery without the disadvantages.
A)True
B)False
Q4) Explain why a speaker might use manuscript delivery for a presentation.
Q5) Explain why a speaker would want to consider culture in deciding how much or little eye contact to have with the audience.
Q6) Discuss vocalics.
Q7) Discuss the role of dynamism/extroversion in establishing speaker credibility.
Page 16
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Chapter 15: Interviewing
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/76084
Sample Questions
Q1) The purpose of the _________________ is to present credentials in a clear and concise manner.
Q2) Open questions do which of the following?
A) enable interviews to gather information about an interviewee
B) enable an interviewer to assess the communication skills of an interviewee
C) provide valuable insight in the worldview of an interviewee
D) all of the above
Q3) Optimal interview framing suggests that interviewee frame the interview less threateningly by:
A) striving to view the interview as an opportunity
B) viewing the interview as an opportunity to learn about yourself
C) viewing the interview as something that is created (transacted) by all participants
D) all of the above
Q4) Successful interviewees do which of the following?
A) speak loudly and confidently
B) use vocal variety
C) avoid nonfluencies
D) all of the above
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