Recruitment and Selection Exam Preparation Guide
Course Introduction
This course explores the principles and practices involved in effective recruitment and selection within organizations. Students will examine methods for attracting, screening, and selecting qualified candidates while considering legal, ethical, and strategic factors. Topics include job analysis, sourcing strategies, candidate assessment techniques, diversity in hiring, and the role of technology in recruitment processes. By the end of the course, students will be able to design and implement recruitment and selection strategies that align with organizational goals and contribute to building a skilled and diverse workforce.
Recommended Textbook
Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) What are the five basic functions of management? Explain some of the specific activities involved in each function.Is one function more important for human resource management?
Answer: The five basic functions are planning,organizing,staffing,leading,and controlling.Planning activities include establishing goals and standards,developing rules and procedures,and developing plans and forecasts.Organizing activities include giving specific task assignments to subordinates,establishing departments,delegating authority to subordinates,and establishing channels of authority and communication; and coordinating the work of subordinates.Staffing activities include determining what type of people should be hired,recruiting prospective employees selecting employees,and setting performance standards.Leading activities include getting others to get the job done,maintaining morale and motivating subordinates.Controlling activities include setting standards such as sales quotas quality standards or production levels,and taking corrective action as needed.Staffing is the function most readily related to human resource management.However,HR managers actually perform all five functions.
Q2) Communicating is one of the five basic functions of the management process.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Managing Equal Opportunity and Diversity
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following refers to the variety of demographic features that characterize a company's workforce?
A) ethnocentricity
B) competency
C) diversity
D) mobility
Answer: C
Q2) Which of the following does NOT participate in the issuance of uniform guidelines?
A) EEOC
B) Department of Labor
C) Better Business Bureau
D) Civil Service Commission
Answer: C
Q3) According to the ADA Amendments Act of 2008,employees are considered disabled even if they are able to control their impairments with medical modifications.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Strategy and Analysis
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105 Flashcards
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Sample Questions
Q1) Which of the following terms refers to the process of comparing and analyzing the practices of one firm with those of a high-performing company?
A) benchmarking
B) diversifying
C) outsourcing
D) strategizing
Answer: A
Q2) The specific human resource policies and practices used to support a firm's strategic goals are known as human resource strategies.
A)True
B)False
Answer: True
Q3) High-performance work organizations are most likely characterized by all of the following EXCEPT ________.
A) commitment to high production rates
B) empowered front-line workers
C) labor management cooperation
D) multiskilled work teams
Answer: A
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Page 5
Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Tanya,a cashier at Target,was walking to the break room when she noticed a sweater that had been left in the home goods aisle.Tanya picked up the sweater and returned it to the juniors' department where it belonged.Which job-related behavior is Tanya most likely exhibiting?
A) schedule flexibility
B) off-task behavior
C) thoroughness
D) attendance
Q2) According to the EEOC,which of the following is a reasonable accommodation?
A) flexible benefits
B) job restructuring
C) succession planning
D) union representation
Q3) What are the basic methods for collecting job analysis information? Explain how this information is used to write job descriptions and job specifications.
Q4) How does job analysis support human resource management activities? Briefly describe one of the methods commonly used for gathering job analysis data.
Q5) What is a task statement? Why are task statements becoming increasingly popular?
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Chapter 5: Personnel Planning and Recruiting
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is NOT information that should be requested on application forms?
A) level of education
B) work experience
C) technical skills
D) marital status
Q2) Examples of alternative staffing include all of the following EXCEPT ________.
A) in-house temporary employees
B) contract technical employees
C) outsourced employees
D) temporary employees
Q3) The process of making forecasts based on the relationship between some causal factor like sales volume and the number of employees required is called ________.
A) ratio analysis
B) trend analysis
C) graphical analysis
D) computer analysis
Q4) In a brief essay,discuss how EEO laws affect both recruitment and the information requested on job application forms.
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Chapter 6: Selecting Employees
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105 Flashcards
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Sample Questions
Q1) A ________ is a simulation in which candidates perform realistic tasks in hypothetical situations and receive scores based on their performance.
A) work sampling event
B) video-based situational
C) miniature job evaluation
D) management assessment center
Q2) Research indicates that employers view working mothers negatively,which is why a maternal wall exists in some workplaces.
A)True
B)False
Q3) Tests administered for hiring purposes should be both valid and reasonable if used by a firm that adheres to evidence-based human resources.
A)True
B)False
Q4) In one study,traits that characterize highly engaged employees include agreeableness,emotional stability,achievement orientation,and neuroticism.
A)True
B)False
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Chapter 7: Training and Developing Employees
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following would perform the initial orientation in most firms?
A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor
Q2) Management games are considered an effective training tool because trainees are actively involved,and the activities help trainees focus on planning and solving problems.
A)True
B)False
Q3) Which of the following enables employers to schedule,deliver,and manage online training?
A) virtual classrooms
B) qualification inventories
C) transaction processing systems
D) learning management systems
Q4) What role does evaluation play in the training and development process? What training outcomes are typically measured?
Q5) What is management development? What is organizational development? What methods are used for each?
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Chapter 8: Performance and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) John,the supervisor of the manufacturing department,is in the process of evaluating his staff's performance.He has determined that 15% of the group will be identified as high performers,20% as above-average performers,30% as average performers,20% as below-average performers,and 15% as poor performers.John is using a(n)________ method.
A) graphic rating scale
B) constant sum ranking scale
C) forced distribution
D) alternation ranking
Q2) Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?
A) halo effect
B) stereotyping
C) recency effect
D) central tendency
Q3) What is the purpose of performance appraisals? Who do you think should conduct performance appraisals? Why?
Q4) In a brief essay,discuss the components necessary for an effective performance management process.
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Chapter 9: Managing Careers
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105 Flashcards
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Sample Questions
Q1) Discuss the ways an employer can effectively manage dismissals.
Q2) Which of the following terms refers to permanently dismissing a relatively large proportion of employees in an attempt to improve productivity and competitiveness?
A) downsizing
B) offshoring
C) outsourcing
D) bumping
Q3) ABC Enterprises has a high rate of employee turnovers.Which of the following would most likely help ABC managers identify turnover causes?
A) background checks
B) appraisal interviews
C) aptitude testing
D) exit interviews
Q4) Which of the following is NOT an example of employee insubordination?
A) deliberately defying company rules
B) repeatedly failing to perform tasks
C) disregarding the chain of command
D) publicly criticizing a supervisor
Q5) Discuss how and why careers today are different from those in the past.
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) The ________ states that employees of one sex may not be paid wages at a rate lower than that paid to employees of the opposite sex for doing roughly equivalent work.
A) American Disabilities Act
B) Civil Rights Act
C) Employer Retirement Income Security Act
D) Equal Pay Act
Q2) Why do employers use pay ranges for each pay grade?
Q3) Competency- or skill-based pay programs contain five elements: defining skills and choosing a skill-based payment method,followed by training and testing.The work is designed for job rotation.
A)True
B)False
Q4) What is the first step in creating a market-competitive pay plan?
A) choosing benchmark jobs
B) selecting compensable factors
C) reviewing relevant job descriptions
D) evaluating external and internal wage curves
Q5) As an HR manager,how would you establish pay rates while ensuring external,internal,individual and procedural equity?
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) Merit raises typically become part of an employee's base salary.
A)True
B)False
Q2) Providing employees with iPhones,laptops,or other tools they need to get their jobs done in any location is known as workplace flexibility.
A)True
B)False
Q3) Which condition must be met for an injured employee to receive workers' compensation benefits?
A) The injury occurred during an overtime or nighttime shift.
B) The employee was wearing adequate protection.
C) The injury was not the fault of the employee.
D) The employee was injured while on the job.
Q4) Why do some employers encourage early retirement? What are some potential problems associated with early retirement programs? How can firms avoid such problems?
Q5) What is a stock option? What are some of the problems associated with rewarding managers with stock options?
Q6) What are the advantages of employee stock ownership plans?
Page 13
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Chapter 12: Maintaining Positive Employee Relations
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Sample Questions
Q1) Johnson & Johnson has a corporate ethics code that states "We believe our first responsibility is to the doctors,nurses and patients,mothers and fathers,and all others who use our products and services." What is the most likely purpose of Johnson & Johnson's ethics code?
A) providing physical support for managers
B) establishing disciplinary policies for managers
C) providing incentives for employees
D) clarifying expectations for employees
Q2) ________ is the characteristic values,traditions,and behaviors a company's employees share.
A) Organizational culture
B) Organizational climate
C) Organizational ethics
D) National culture
Q3) Why is employee involvement an effective employee relations strategy?
A) complies with employment laws
B) demonstrates the organizational culture
C) implements organizational development plans
D) shows employees that their opinions are valuable
Q4) What can managers do to ensure that discipline is fair and effective?
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Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) Union tactics designed to impede or disrupt production by encouraging employees to slow the pace of work,refuse to work overtime,and participate in sick-outs are called
A) espionage
B) inside games
C) lockouts
D) strikes
Q2) As an HR manager in the process of handling a grievance,you should treat the union representative as your equal and negotiate a solution privately without involving your higher level manager.
A)True
B)False
Q3) Identify the five labor practices used by employers that the Wagner Act deemed unfair and considered "statutory wrongs."
Q4) Lockouts are viewed by the NLRB as an unfair labor practice in all cases.
A)True
B)False
Q5) In the case of an impasse during the collective bargaining negotiations,what can be done to overcome the impasse? Define each form of intervention.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) Co-workers are primarily the perpetrators of workplace violence.
A)True
B)False
Q2) You are a manager at a retail store,and you need to fire an employee who has threatened violence against a co-worker.Which of the following would be most appropriate in this situation?
A) avoid offering a severance package
B) keep the termination meeting brief
C) conduct the meeting at the end of the day
D) allow the employee to return to the work area
Q3) The 4-item CAGE and the 25-item MAST are testing tools frequently used by employers to screen for accident-prone behaviors in job candidates.
A)True
B)False
Q4) The majority of women murdered in the workplace are the victims of ________.
A) unknown assailants
B) family members
C) co-workers
D) friends
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