Recruitment and Selection
Exam Answer Key
Course Introduction
This course explores the theories, strategies, and practical methods used in the recruitment and selection of employees within organizations. Students will learn how to analyze job requirements, develop effective recruitment plans, implement selection processes, and utilize various assessment tools and interviewing techniques. Emphasis is placed on legal and ethical considerations, diversity and inclusion, and aligning staffing practices with organizational goals. By the end of the course, students will be equipped with the skills necessary to attract, evaluate, and select qualified candidates to meet workforce needs.
Recommended Textbook
Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
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14 Chapters
1470 Verified Questions
1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company. In which of the following tasks does Tara's advanced degree benefit her the most?
A) training interns to perform basic computer tasks
B) recruiting college graduates for entry-level positions
C) distributing pension payments to retiring employees
D) assisting upper management in formulating business strategies
Answer: D
Q2) Which term refers to an agreement that reduces tariffs and barriers among trading partners?
A) offshore facility
B) co-working site
C) deregulation
D) free trade area
Answer: D
Q3) An embedded HR unit focuses on using centralized call centers and benefits advisors to provided specialized support.
A)True
B)False
Answer: False
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Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) Which of the following will be the most likely result of the ADA Amendments Act of 2008?
A) Employees will find it easier to prove that their disabilities are limiting.
B) The number of major life activities considered disabilities will be narrowed.
C) Employers will be required to make fewer accommodations for workers with disabilities.
D) Employers will be required to hire a specific percentage of disabled workers to be in compliance.
Answer: A
Q2) Which of the following is NOT considered sexual harassment?
A) unwelcome sexual advances that create an intimidating work environment
B) verbal conduct of a sexual nature which unreasonably interferes with job performance
C) mutually consensual physical conduct of a sexual nature between co-workers
D) requests for sexual favors made implicitly as a condition of employment
Answer: C
Q3) The Pregnancy Discrimination Act is an amendment to Title VII.
A)True
B)False
Answer: True
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Chapter 3: Human Resource Strategy and Analysis
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Sample Questions
Q1) With evidence-based HR management, the evidence is LEAST likely to come from
A) actual measurements
B) existing data
C) personnel reports
D) research studies
Answer: C
Q2) What is evidence-based human resource management? Do you think it can improve the success of an HR department? Why or why not?
Answer: In today's challenging environment, employers naturally expect that their HRM teams be able to measure the success of HR activities. Evidence-based human resource management involves the use of data, facts, analytics, scientific rigor, critical evaluation, and critically evaluated research/case studies to support human resource management proposals, decisions, practices, and conclusions. Put simply, evidence-based human resource management is the deliberate use of the best-available evidence in making decisions about the human resource management practices you are focusing on.
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Chapter 4: Job Analysis and Talent Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Maria, an HR manager at ATX Manufacturing, needs to know what sorts of people to recruit for a process engineering job at the firm. Which of the following would be most useful for Maria's task?
A) job analysis
B) organization chart
C) industry standards
D) performance appraisal
Q2) During group interviews for collecting job analysis information, it is unusual for a worker's immediate supervisor to attend because of the private nature of the questions being asked.
A)True
B)False
Q3) What type of information is contained in the job identification section of a job description?
A) performance standards
B) job summary
C) major duties
D) job title
Q4) What is a task statement? Why are task statements becoming increasingly popular?
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Employment planning should be an integral part of a firm's strategic and HR planning process.
A)True
B)False
Q2) In a brief essay, explain some of the reasons that employers turn to private employment agencies for assistance in recruiting.
Q3) Smith Industries has set a goal of recruiting older workers, minorities, and single parents. Which of the following methods is LEAST likely to be successful for Smith Industries?
A) utilizing executive recruiters
B) offering flexible work schedules
C) providing flexible benefits plans
D) redesigning jobs and personnel policies
Q4) All of the following terms refer to the process of deciding how to fill positions at an organization EXCEPT ________ planning.
A) succession
B) workforce
C) personnel
D) employment
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Chapter 6: Selecting Employees
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Sample Questions
Q1) What is a management assessment center? What else can managers use these centers for besides selection? Provide two examples of typical simulated exercises used in management assessment centers.
Q2) Employers can and should use all the tools listed below to attempt to detect dishonest job applicants EXCEPT ________.
A) polygraph tests
B) credit checks
C) background checks
D) paper-and-pencil honesty tests
Q3) All of the following will most likely improve the structure and effectiveness of an interview EXCEPT ________.
A) using the same questions for all candidates
B) asking candidates to describe themselves
C) rating candidate answers against a scale
D) basing questions on actual job duties
Q4) What is talent management? What role do profiles play in the selection process?
Q5) Why is careful selection important? How can personnel tests and interviews improve the selection process?
Q6) How do nonverbal behaviors affect interviewer ratings of candidates?
Page 8
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) What is the primary focus of a strategic training needs analysis?
A) training needed for future jobs
B) evaluation of training programs
C) training needed for current jobs
D) evaluation of strategic planning
Q2) Lara is a mid-level manager at a telemarketing company. She has been given the task of coaching a new employee, so Lara will most likely ________.
A) show the new employee the steps of various tasks
B) develop a change plan with the new employee
C) monitor the new employee's benefits plan
D) modify the new employee's work load
Q3) All of the following are included in a task analysis record form EXCEPT ________.
A) performance standards
B) trainable skills required
C) performance appraisals
D) human aptitudes required
Q4) What steps can be taken during training programs to motivate trainees to learn?
How can learning be reinforced during a training program?
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Both graphic rating scales and MBO appraisals judge the performance of employees relative to each other based on objective criteria.
A)True
B)False
Q2) What guidelines should supervisors follow to hold effective and legally defensible appraisals? How can rating committees improve the fairness of the appraisal process?
Q3) Shell China managers meet regularly with the firm's emerging leaders to help them set goals and obtain appropriate development opportunities. Shell China is most likely engaged in ________.
A) organizational development
B) active management
C) goal alignment
D) diversification
Q4) Central tendency is a problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits.
A)True
B)False
Q5) What are the six basic elements of a performance management program?
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Chapter 9: Managing Employee Retention, Engagement, and Careers
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Sample Questions
Q1) What is job withdrawal? What are common causes for job withdrawal? What are potential solutions to job withdrawal?
Q2) Which of the following is most likely important in a firm that has informal promotion processes?
A) employee qualification data banks
B) nine-box assessments
C) job posting policies
D) networking skills
Q3) During a merger and acquisition, it is especially important for managers to be sensitive to employees who are dismissed so that ________.
A) lawsuits stemming from ADA and OSHA violations can be avoided
B) remaining employees will remain productive and committed
C) exit interviews will reveal positive details about the firm
D) bumped employees can continue being promoted
Q4) Which of the following is an example of an intangible cost of turnover?
A) interviewing costs
B) recruiting costs
C) coaching costs
D) testing costs
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) What are the similarities and differences between developing compensation plans for professionals and lower-level employees? What role does job evaluation play in each?
Q2) Mario, an HR specialist, is conducting a job evaluation. Mario ranks different components of the job including complexity, experience, and education required and then adds up the points for each component. Mario is most likely using the ________ method of job evaluation.
A) ranking
B) job classification
C) factor comparison
D) alternative point
Q3) Which job evaluation method is considered the simplest and least expensive?
A) job classification method
B) comparison method
C) ranking method
D) point method
Q4) Unlike other job evaluation methods, the ranking method relies heavily on job specifications.
A)True
B)False
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) What is the main problem associated with defined benefits plans?
A) lack of employer matching
B) lack of portability
C) highly regulated
D) highly taxed
Q2) Providing employees with iPhones, laptops, or other tools they need to get their jobs done in any location is known as workplace flexibility.
A)True
B)False
Q3) An executive who receives a(n) ________ stock receives units instead of shares of company stock. The units will be equated to cash in the future if appreciation occurs.
A) phantom
B) restricted
C) premium
D) nonqualified
Q4) What is a stock option? What are some of the problems associated with rewarding managers with stock options?
Q5) What are the advantages of employee stock ownership plans?
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Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
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Sample Questions
Q1) Which of the following is the primary element of properly developed disciplinary procedures?
A) electronic employee monitoring
B) clearly established rules
C) anonymous surveys
D) severe penalties
Q2) Hawkins Publishing has a formal, publicized, three-step process for employees who want to appeal disciplinary actions. Hawkins is most likely striving to achieve ________
A) executive oversight
B) two-way communication
C) employee involvement
D) guaranteed fair treatment
Q3) A manager constructs a fair discipline process on three pillars: rules and regulations, a system of progressive penalties, and outplacement counseling.
A)True
B)False
Q4) Explain the meaning of the Evil Woman Thesis and its implications for managers.
Q5) What can you do as an HR manager to ensure that you hire ethical employees?
Page 14
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Chapter 13: Working with Unions and Resolving Disputes
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Sample Questions
Q1) Arbitration means ending an impasse by ________.
A) assisting the principals in reaching an agreement
B) studying the issue in a dispute and suggesting a settlement
C) making a public recommendation to a committee
D) giving a third-party the power to determine and dictate the settlement terms
Q2) According to an Australian research study, employees join unions in response to ________.
A) concerns about worker safety
B) desires for mandatory arbitration
C) perceptions of employer unfairness
D) demands for new technical certification
Q3) Which term refers to a union organizing tactic by which union members are placed on non-union job sites?
A) featherbedding
B) union salting
C) mediating
D) picketing
Q4) You are a supervisor at a large manufacturing firm. What should you do or not do during organizing and preelection campaigns? What should you do or not do when faced with employee grievances?
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) How can accidents in the workplace be prevented? List and describe five ways.
Q2) Preemployment drug testing tends to discourage drug users from applying for jobs or for applying with companies that perform drug tests.
A)True
B)False
Q3) Which of the following terms refers to a summons that informs employers and employees about regulations that have been violated at the workplace?
A) warrant
B) penalty
C) citation
D) inspection
Q4) All of the following personality traits are associated with people who file vehicular insurance claims EXCEPT ________.
A) clumsiness
B) entitlement
C) impatience
D) distractibility
Q5) How can screening reduce unsafe acts in the workplace?
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