Quality Management
Pre-Test Questions
Course Introduction
Quality Management explores the principles, tools, and techniques used to ensure that products, services, and processes consistently meet defined standards and satisfy customer requirements. This course covers foundational concepts such as Total Quality Management (TQM), Six Sigma, ISO standards, and continuous improvement methodologies. Students will learn how to implement quality management systems, utilize measurement and control techniques, analyze process performance, and foster a culture of quality within organizations, equipping them with the skills needed to contribute to quality initiatives in various industries.
Recommended Textbook operations management an integrated approach 6th edition by r. dan reid
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Page 2
Chapter 1: Introduction to Operations Management
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Sample Questions
Q1) The first military use of management science was solving complex problems of logistics control, weapons system design, and deployment of missiles during
A) World War I
B) World War II
C) The Korean War
D) The Vietnam War
E) Operation Desert Storm
Answer: B
Q2) NAFTA and the EU are _________________________.
A) certification groups
B) regional trade agreements
C) quality control methods
D) logistics providers
E) U.S. government agencies
Answer: B
Q3) Marketing is the central core function of every company.
A)True
B)False
Answer: False
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Chapter 2: Operations Strategy and Competitiveness
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Sample Questions
Q1) During the 1970s and 1980s, firms from which country provided the most serious competitive threat to U.S. companies?
A) Germany
B) Canada
C) Mexico
D) Japan
E) United Kingdom
Answer: D
Q2) Which of the following is a valid type of "productivity measure"?
A) multi-output productivity measure
B) partial productivity measure
C) multi-part productivity measure
D) multi-component productivity measure
E) imperfect productivity measure
Answer: B
Q3) Facilities decisions are part of the production process infrastructure.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Product Design and Process Selection
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Sample Questions
Q1) Name a company that hurt its business success by changing its Operations Type.
Answer: Babcock & Wilcox is one example.
Q2) Analyzing customer preferences is an ongoing process.
A)True
B)False
Answer: True
Q3) The psychological benefits of the service package involve the sights, smells, and sounds of the experience.
A)True
B)False
Answer: False
Q4) Firms that have areas that have little customer contact and others with high customer contact are classified as _________ services.
A) pure services
B) quasi-manufacturing
C) quasi-services
D) mixed services
E) manufacturing
Answer: D
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Chapter 4: Supply Chain Management
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Sample Questions
Q1) What is an extension of an intranet to include suppliers and customers called?
A) supply chain net
B) supernet
C) supranet
D) extranet
E) intranet++
Q2) Crossdocking eliminates the receiving and shipping functions of a distribution warehouse while still performing its storage and order picking functions.
A)True
B)False
Q3) The greater the level of vertical integration, the higher is the level of outsourcing.
A)True
B)False
Q4) Growth in shipments from ____________________ to the U.S. has grown particularly quickly in recent years.
Q5) Provide some examples of "greening" requirements that an organization may impose on their supply chain members.
Q6) ________, ________, ________ are critical factors in successful partnering.
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Chapter 5: Total Quality Management
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Sample Questions
Q1) One common definition of quality is __________, which focuses on measuring how well the product or service meets targets and tolerances determined by its designers.
A) Fitness for use
B) Value for price paid
C) Technical perception
D) Judgmental evaluation
E) Conformance to specifications
Q2) A __________ shows the frequency distribution of observed values of a variable.
A) Scatter diagram
B) Control chart
C) Histogram
D) Flow chart
E) Process chart
Q3) The most important factor in the success or failure of TQM efforts is the genuineness of the organization's commitment.
A)True
B)False
Q4) Name six common definitions of quality in manufacturing.
Q5) What must a company do to become ISO 9000 certified?
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Chapter 6: Statistical Quality Control
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Sample Questions
Q1) A process that is in control has no variation.
A)True
B)False
Q2) What technique answers the question of whether the process is functioning properly or not?
A) Fishbone diagramming
B) Acceptance sampling
C) Statistical process control
D) Scatter plotting
E) Experimental design
Q3) Johnson Enterprises sells no-spill syrup in bottles. Management is evaluating four different machines with standard deviations of .006, .01, .022, and .04 ounces for Machines A, B, C, and D, respectively. The specification limits 11.95 and 12.05 ounces. Which machines should receive more detailed evaluation, i.e. which are statistically "capable?"
Q4) Describe the difference between black belts and green belts in a six-sigma implementation.
Q5) What is an R-chart?
Q6) Consumers willingly accept defects if ________________________.
Q7) What is the formula for an x-bar chart's center line?
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Chapter 7: Just-In-Time and Lean Systems
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Sample Questions
Q1) The number of kanbans or containers needed at a workstation is dependent on all except which of the following?
A) the demand rate
B) the number of workers
C) the size of the container
D) the lead time
E) the safety stock level
Q2) Traditional production plans schedule ________________________ while JIT with Level Scheduling uses ________________________.
Q3) What is the term for an adjustment of a machine after making one product type so that production can begin for another product type?
A) Level assembly schedule
B) Group technology
C) Setup
D) Cycle time
E) Automation
Q4) Services organizations cannot use the JIT philosophy to reduce cycle time.
A)True
B)False
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Chapter 8: Forecasting
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Sample Questions
Q1) The difference between MSE and r<sup>2</sup> is that _______________.
Q2) What are the two categories of quantitative models?
Q3) Time series models are generally more difficult to use than causal models.
A)True
B)False
Q4) Companies that use collaborative planning, forecasting, and replenishment repeat its steps _____________________ and _____________________ annually.
Q5) Which of the following is the simplest forecasting method?
A) Naïve
B) Moving average
C) Weighted moving average
D) Trend adjusted exponential smoothing
E) Linear regression
Q6) Under which forecasting method does a group of managers meet to generate a forecast?
A) Market research
B) Executive opinion
C) Delphi method
D) Naïve method
E) Gamma method
Page 10
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Chapter 9: Capacity Planning and Facility Location
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Sample Questions
Q1) Expected values are
A) forecasted sales prices
B) forecasted revenues
C) average value of chance events
D) weighted value of the chance events
E) exponential value of the chance events
Q2) Which of the following has the least to do with location analysis?
A) sources of transportation
B) reduction in trade barriers
C) information technology reducing need for proximity
D) retail stores locating near each other
E) automation of factories
Q3) A focused factory is one that ____________________.
A) produces many products with options
B) is small and highly specialized
C) has a large number of management specialists
D) is vertically integrated
E) is located at the center of demand
Q4) There they go again. There is another Burger King being built right next to a McDonald's at an Interstate Highway exit. Why does this approach make sense?
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Chapter 10: Facility Layout
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Sample Questions
Q1) In product layouts, the material moves continuously and uniformly through a series of workstations until the product is completed.
A)True
B)False
Q2) Describe what group technology is.
Q3) Which of the following is not one of the four basic layout types?
A) product
B) hybrid
C) process
D) fixed position
E) inverted
Q4) The theoretical minimum number of stations results in the production of daily requirements when no inefficiency exists.
A)True
B)False
Q5) Suppose that assembly of a product involves three different tasks taking 10 seconds, 20 seconds, and 30 seconds, respectively. What is the maximum possible output per hour of the system?
Q6) What is another name for cell layout?
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Chapter 11: Work System Design
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Sample Questions
Q1) Which of the following is an advantage of specialization in job design?
A) high turnover rates
B) minimal training needed
C) intrinsic satisfaction of employees
D) increased opportunity for advancement of employees
E) low scrap rates
Q2) The degree to which an individual or group of individuals can physically and mentally handle the job is its technical feasibility.
A)True
B)False
Q3) Standard times can be used to measure performance of individual workers. If a worker fails to match the standard time, the company should do what?
A) put the worker on probation
B) ignore the situation
C) change the standard time
D) provide training to improve the worker's performance
E) fire the worker
Q4) What are the steps involved when a time study analyst uses standard elemental times?
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Chapter 12: Inventory Management
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Sample Questions
Q1) A long production run implies a large setup cost per unit.
A)True
B)False
Q2) What is the formula for calculating the average transportation inventory (ATI)?
A) ATI = tD / 365/2
B) ATI = tU / 365
C) ATI = tD / 180x2
D) ATI = txD + 365
E) ATI = tD / 365
Q3) Which inventory function helps firms garner quantity discounts?
A) anticipation inventory
B) fluctuation inventory
C) lot-size inventory
D) transportation inventory
E) speculative inventory
Q4) The reorder point for a product that is delivered two days after an order is placed and whose average daily demand is 100 is __________________.
Q5) Anticipation inventory is also called cycle stock.
A)True
B)False
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Chapter 13: Aggregate Planning
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Sample Questions
Q1) What are the difficulties associated with back orders?
Q2) The goal of developing an aggregate plan using composite product information is:
A) group like things together
B) reduce the number of calculations
C) keep it simple for senior management
D) help marketing plan
E) provide detail reports
Q3) An advantage of producing at average demand levels is that it allows for a lower investment in capacity.
A)True
B)False
Q4) When a company's product is nontangible (a service), inventory is no longer a viable option.
A)True
B)False
Q5) An important advantage of chase aggregate plans is that they ____________________.
Q6) Subcontracting has unattractive ________________________ effects.
Q7) Subcontracting provides _____ output capacity during periods of ______.
Q8) What are the inputs to the aggregate planning process?
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Chapter 14: Resource Planning
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Sample Questions
Q1) Which of the following is not a lot size rule?
A) lot for lot
B) fixed order quantity
C) overall factors
D) least total costs
E) parts period balancing
Q2) Which of the following is not true concerning replenishment orders?
A) They are generated when there is not enough inventory.
B) MRP specifies when to place the order.
C) The order may be for material from a supplier.
D) They are orders for the final product.
E) The order may be for material from the manufacturing floor.
Q3) ERP is software designed for _____ and ______ business processes.
A) calculating, budgeting
B) deleting, changing
C) organizing, managing
D) organizing, budgeting
E) selecting, managing
Q4) Scheduling all the activities that must be done by a due date from that point of view is called ________________ scheduling.
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Chapter 15: Scheduling
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Sample Questions
Q1) Flow operations can be ________ or ________ operations.
A) intermittent, continuous
B) intermittent, repetitive
C) repetitive, single shot
D) repetitive, continuous
E) single shot, continuous
Q2) A greater number of jobs in the system implies what?
A) a higher work-in-process inventory level and a longer response time
B) a lower work-in-process inventory level and a longer response time
C) a higher work-in-process inventory level and a shorter response time
D) a lower work-in-process inventory level and a shorter response time
E) more jobs will certainly be tardy.
Q3) Which of the following is a measure of whether the job is done ahead of, on, or behind schedule?
A) average number of jobs in system
B) mean flow time
C) makespan
D) job tardiness
E) job lateness
Q4) What are the three steps for the Johnson's Rule?
Page 17
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Chapter 16: Project Management
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Sample Questions
Q1) Identify the variables required to predict the probability of meeting a project completion date.
Q2) In making a forward pass through a network, three activities are immediate predecessors for activity T. What is the early start time for activity T?
A) the smallest ES for the three activities that are immediate predecessors for activity T
B) the largest ES for the three activities that are immediate predecessors for activity T
C) the smallest EF for the three activities that are immediate predecessors for activity T
D) the largest EF for the three activities that are immediate predecessors for activity T
E) the activity time for activity T
Q3) Which phase in the project life cycle involves ending the project?
A) conception
B) feasibility analysis or study
C) planning
D) execution
E) termination
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18
Chapter 17: Spreadsheet Modeling: An Introduction
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Sample Questions
Q1) Which of the following does not have a button for automatic insertion into the custom footer box?
A) file name
B) worksheet name
C) author name
D) date
E) time
Q2) The Excel function that returns the z-value of the standard normal distribution corresponding to a cumulative probability of p is _______
Q3) In general, when using large dollar amounts, always use the cents, but small dollar amounts can be rounded off to whole numbers.
A)True
B)False
Q4) __________ and ___________ cell referencing allows you to write one formula and then copy it.
Q5) In Excel, you should delete unused worksheets of a workbook.
A)True
B)False
Q6) Absolute references do _____________ change when you copy them.
Page 19
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Chapter 18: Introduction to Optimization
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Sample Questions
Q1) A diagram of the situation can help _______ the problem as well as be a(n) ______ _______ tool.
A) structure, valuable communication
B) define, algebraic development
C) bound, formulation development
D) unbound, formulation development
E) structure, unbounded formulation
Q2) Formulate the following as a linear program. Joe's Sports Shop is sponsoring a weekly boomerang-throwing contest as part of its spring promotions. Anyone may enter, but the boomerangs used must be purchased at the shop. Demand is unlimited. Two models can be made: the regular model (with a profit of $2 each) and the super model (which yields a $5 profit). However, production facilities are limited. A regular boomerang requires 1 hour of carving and 2 hours of finishing, while a super boomerang takes 3 hours to carve and 2 hours to finish. The skilled crafters employed by the shop have indicated they will spend no more than 75 hours carving and 100 hours finishing boomerangs per week. The owner wishes to allocate production in order to maximize profits.
Q3) Explain what differentiates a Linear Program from a Nonlinear Program.
Q4) What are the steps involved in solving optimization problems?
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Chapter 19: Waiting Line Models
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Sample Questions
Q1) List examples of dedicating specific servers for specific transactions.
Q2) In waiting line terminology, what is another name for server?
A) clerk
B) channel
C) host
D) concierge
E) provider
Q3) For a single-server, single-line, single-phase waiting line system, where \(\lambda\) represents the mean arrival rate of customers and \(\mu\) represents the mean service rate, what is the formula for the average time spent waiting in line?
A) \(\lambda\) / \(\mu\)
B) \(\lambda\) / (\(\mu\) - \(\lambda\))
C) \(\lambda\)<sup>2</sup> / \(\mu\) (\(\mu\) - \(\lambda\))
D) 1 / (\(\mu\) - \(\lambda\))
E) pW
Q4) Waiting line priority rules determines _________ customer is served _________.
Q5) What are some variations of the mathematical waiting line models that are not described in Supplement C?
Q6) Customers often link long waits to ______ service.
Page 21
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Chapter 20: Master Scheduling and Rough-Cut Capacity Planning
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Sample Questions
Q1) In an MPS record, MPS shipments arrive at the beginning of the time period.
A)True
B)False
Q2) The available-to-promise row in an extended MPS record shows how many committed units the company has available for delivery at a given time.
A)True
B)False
Q3) CPOPF is the acronym for Capacity Planning (using) Overall Promising Factors.
A)True
B)False
Q4) Describe what CPOPF is.
Q5) What is the formula for calculating the ATP quantity in the action bucket?
A) MPS shipment - customer orders before next replenishment
B) beginning inventory + MPS shipment - (the greater of this period's forecast or the actual customer orders promised for delivery this period)
C) beginning inventory + MPS shipment - forecasted demand
D) beginning inventory + MPS shipment - customer orders before next replenishment
E) beginning inventory + MPS shipment - customer orders this period
Page 22
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