Quality Management Exam Review
Course Introduction
Quality Management explores the principles, practices, and tools essential for ensuring products and services consistently meet or exceed customer expectations. The course examines the evolution of quality concepts, quality standards such as ISO 9001, and the philosophies of thought leaders like Deming and Juran. Students learn about quality planning, control, and improvement techniques, including Total Quality Management (TQM), Six Sigma, and Lean methodologies. Through case studies and real-world applications, the course equips students with skills for implementing quality systems, measuring performance, and fostering a culture of continuous improvement within organizations.
Recommended Textbook operations management 5th edition by r. dan reid
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Chapter 1: Introduction to Operations
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Sample Questions
Q1) One of the most important trends in companies today is competition based on time.
A)True
B)False
Answer: True
Q2) Why is today's Operations Management environment described as very different from what it was just a few years ago?
Answer: Customers demand better quality,greater speed,and lower costs.
Q3) The objective of supply chain management is to have every member of the chain compete against each other to enhance competitive abilities.
A)True
B)False
Answer: False
Q4) Finance cannot judge the need for capital investments if they understand operations concepts and needs.
A)True
B)False
Answer: False
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Chapter 2: Operations Strategy and Competitiveness
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130 Flashcards
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Sample Questions
Q1) Process technology is the technology that has grown the most rapidly and has had the greatest impact on business.
A)True
B)False
Answer: False
Q2) If a company's inputs for producing a certain product increase by 50% and the output increases by 90%,what is the percentage productivity increase for that product?
Answer: 26.7%
Q3) Restaurants that offer pizza to go have different ________________________ than those that do not.
Answer: missions
Q4) The operations function must place emphasis on those priorities that directly support the __________ ________.Therefore,it needs to make _________ between different priorities.
Answer: Business strategy,trade-offs
Q5) Firms measure productivity to learn how ________________________ they are.
Answer: competitive
Q6) Environmental scanning helps organizations recognize ________________________.
Answer: opportunities and threats.
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Chapter 3: Product Design and Process Selection
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Sample Questions
Q1) Buying a competitor's new product and studying its design features by disassembling it and analyzing its parts and features is reverse engineering.
A)True
B)False
Answer: True
Q2) Name a reason for using ERP and a reason it might be difficult to implement.
Answer: Successful ERP projects improve coordination among an organization's resources while requiring substantial changes in workers' sense of control over their data and relationships with other departments.
Q3) What are the guidelines for design for manufacture?
Answer: Use modular design,design parts for different products,minimize parts,simplify operations,and avoid tools
Q4) Name some sources for ideas for new products.
Answer: customers,competitors,R&D departments,suppliers,employees,and new technological developments
Q5) Define product design.
Answer: The process of deciding on the unique characteristics and features of the company's products.
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Chapter 4: E-Commerce and Supply Chain Management
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Sample Questions
Q1) Consider a packaged milk products supply chain.A lumber company provides wood to a paper mill,who supplies cardboard to a container manufacturer,who supplies containers to the milk products manufacturer.The lumber company is:
A)a tier one supplier.
B)a tier two supplier.
C)a tier three supplier.
D)a tier four supplier.
E)not in the supply chain.
Q2) Logistics includes what two major management functions?
Q3) Which of the following is not a positive attribute of Multiple Suppliers?
A)provides a greater flexibility of volume
B)eliminates a supplier's dependence on the purchaser
C)probability of assured supply is better
D)deliveries can be schedule more easily
E)allows for testing of new suppliers without jeopardizing the flow of materials
Q4) Global competition forces firms to offer _____________________ products.
Q5) A firm whose variable cost of providing a function is $10 while a potential supplier will outsource the function if ______________________
Q6) What are the three "components" of a supply chain?
Page 6
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Chapter 5: Total Quality Management
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142 Flashcards
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Sample Questions
Q1) Describe the foundation of Deming's "14 Points."
Q2) Name six common definitions of quality in manufacturing.
Q3) What are the steps involved in Quality Function Deployment?
Q4) Which of the following specifically relates to Service Organization dimensions of quality?
A)conformance to specifications
B)atmosphere
C)durability
D)features
E)serviceability
Q5) Reliability is described as a _____,______,or a _____
Q6) What are the seven categories for Malcolm Baldrige Award criteria?
Q7) Scatter diagrams are particularly useful in detecting the amount of __________,or the degree of linear relationship,between two variables.
A)Correlation
B)Heteroscedasticity
C)Agreement
D)Disagreement
E)Causality
7
Q8) TQM philosophy focuses on seven basic concepts.What are they?
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Chapter 6: Statistical Quality Control
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Sample Questions
Q1) In six-sigma programs,individuals who have extensive training in the use of technical tools and are responsible for carrying out the implementation of Six Sigma are
A)black belts
B)green belts
C)blue belts
D)red belts
E)white belts
Q2) A control chart y-axis represents the quality characteristic that is being monitored.
A)True
B)False
Q3) Describe how finance is associated with SQC.
Q4) What is the lower control limit for a c-chart if the average number of defects found over 320 samples is equal to 16?
A)6.584
B)4
C)20
D)0
E)12
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Chapter 7: Just-In-Time and Lean Systems
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Sample Questions
Q1) Uniform plant loading involves
A)Large lots produced over several days
B)Making the same mix of products every day in small quantities
C)Large amounts of inventory
D)Making large changes in production to respond to changes in demand
E)Spreading production uniformly over several plants
Q2) Undercapacity scheduling is the term that describes working with a schedule of seven hours of production and one hour of problem solving with teams.
A)True
B)False
Q3) External setups
A)Are the same as single setup
B)Can be done while the machine is running
C)Are undesirable for small lot production
D)Are often contracted out
E)Are more common than internal setups in traditional manufacturing systems
Q4) JIT considers people to be a company's most precious resource.
A)True
B)False
Q5) What are the key elements a JIT company's relationship with its suppliers?
Page 9
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Chapter 8: Forecasting
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Sample Questions
Q1) Suppose that you are using the four-period weighted moving average forecasting method to forecast sales and you know that sales will be increasing every period for the foreseeable future.What of the following would be the best set of weights to use (listed in order from the most recent period to four periods ago,respectively)?
A)0.25,0.25,0.25,0.25
B)0.40,0.30,0.20,0.10
C)1.00,0.00,0.00,0.00
D)0.10,0.20,0.30,0.40
E)0.00,0.00,0.00,1.00
Q2) Which of the following is not typically done jointly by CPFR trading partners?
A)set forecasts
B)plan production
C)replenish inventories
D)raise capital
E)evaluate their success in the marketplace
Q3) The most frequently used forecasting model is the ____________.
Q4) A qualitative forecast is made subjectively by the forecaster.
A)True
B)False
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Chapter 9: Capacity Planning and Facility Location
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Sample Questions
Q1) The first step managers need to take when making facility location decisions is
A)begin negotiations with governments for several potential locations
B)identify specific location possibilities
C)gather information on location alternatives
D)evaluate specific sites
E)identify the location factors that are dominant for the business
Q2) An excellent procedure that can be used with location factors that are qualitative is the factor rating method.
A)True
B)False
Q3) Long-term capacity requirements are identified on the basis of _____________________.
A)the current trend of the economy
B)the expected lifetime of the facility
C)demographic factors
D)forecasts of future demand
E)future political events
Q4) Agile organizations often use focused factories to increase efficiency by
11
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Chapter 10: Facility Layout
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Sample Questions
Q1) What are the four basic layout types?
Q2) What is the term for the number of units we wish to produce over a specific period of time?
A)job flow
B)output rate
C)cycle time
D)output flow
E)flow time
Q3) The items listed below are stored in a one-dock warehouse.Which of them should be stored at the very front (closest to the dock)?
A)"Star Trek" videos
B)ballet videos
C)Tom Cruise videos
D)"The Simpsons" videos
E)operations management videos
Q4) In product layouts,the material moves continuously and uniformly through a series of workstations until the product is completed.
A)True
B)False
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Chapter 11: Work System Design
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Sample Questions
Q1) What are the approaches to eliminating employee boredom? Briefly describe each.
Q2) An advantage of using predetermined time data is that you can calculate standard times before the job begins.
A)True
B)False
Q3) FCC is the governmental agency that has inspectors who check for safety conditions.
A)True
B)False
Q4) The ____________ time is the time it should take a qualified operator,working at a sustainable pace and using the appropriate tools and process,to do the job.
A)performance
B)observed
C)normal
D)standard
E)ideal
Q5) Jobs that are intrinsically satisfying to the employee are said to be ____________________.
Q6) Describe why understanding learning curves is important to the organization.
Page 13
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Chapter 12: Independent Demand Inventory Management
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Sample Questions
Q1) Which of the following is not an identified reason why manufacturing firms do not use optimal EOQ order quantities?
A)do not have known uniform demand
B)some suppliers have a minimum order quantity
C)how the material is shipped
D)what the sales price is
E)insufficient storage space
Q2) Suppose that the annual EOQ cost (ordering plus inventory holding)for a product stored in a warehouse is $10,000.What would the total company EOQ cost be if the firm decided to equally allocate the demand among five warehouses instead of one?
Q3) Anticipation inventory is also called cycle stock.
A)True
B)False
Q4) Inventory turnover is the reciprocal of weeks of supply.
A)True B)False
Q5) Manufacturing's cost efficiency is not affected by inventory decisions.
A)True
B)False
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Chapter 13: Aggregate Planning
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Sample Questions
Q1) Using a chase strategy with the following 4 month demand and starting employee count,how many employees will be fired and how many will be hired if each employee can fix 20 engines per period? November = 1920 Starting Employee Count = 90
December = 2160
January = 1440
February = 1200
A)12,12
B)12,14
C)13,16
D)18,48
E)14,14
Q2) When a company's product is nontangible (a service),which of the following is no longer a viable option?
A)hiring permanent employees
B)subcontracting
C)inventory
D)working overtime
E)increasing normal capacity
Q3) What are the disadvantages for hiring permanent employees?
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Page 15
Chapter 14: Resource Planning
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Sample Questions
Q1) What are the objectives of second-generation ERP systems?
Q2) Discuss how MRP reports are used by the production and inventory planners.
Q3) The time interval necessary to either manufacture or purchase an item is its
A)time fence
B)lead time
C)safety time
D)time bucket
E)receipt time
Q4) What is an information system designed to integrate internal and external members of the supply chain?
A)material requirements planning
B)master production schedule
C)capacity requirements planning
D)aggregate planning
E)enterprise resource planning
Q5) ERP systems are more commonly found in small companies than in large ones.
A)True
B)False
Q6) What are some technological motivations for implementing ERP systems?
Page 16
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Chapter 15: Scheduling
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Sample Questions
Q1) Which of the following sequencing rules is used for minimizing makespan in a two-stage,unidirectional process?
A)FCFS
B)S/RO
C)SPT
D)CR
E)Johnson's rule
Q2) The process batch should:
A)match the transfer batch.
B)exceed the transfer batch.
C)be smaller than the transfer batch.
D)be fixed.
E)be variable.
Q3) The time a job spends in the shop is called its __________________.
Q4) EDD always minimizes mean job flow time.
A)True
B)False
Q5) Define what slack is.
Q6) Define Johnson's rule.
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Q7) Eli Goldratt's approach to continuous improvement is called ____________.
Chapter 16: Project Management
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Sample Questions
Q1) The sum of the activity times on the critical path determines the total slack available.
A)True
B)False
Q2) Deterministic time estimate makes a _______________ time estimate for each project ___________.
Q3) Which of the following is not characteristic of a project?
A)has a life cycle
B)uses no resources
C)involves a unique,one-time event
D)consists of several tasks
E)typically some activities may be done simultaneously
Q4) Which phase in the project life cycle involves analyzing the work to be done and developing time estimates for completing each of the activities?
A)conception
B)feasibility analysis or study
C)planning
D)execution
E)termination
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Chapter 17: Spreadsheet Modeling: an Introduction
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Sample Questions
Q1) Describe the "IF" function in Excel.
Q2) Research has shown that most spreadsheet developers believe their products:
A)accurately reflect reality.
B)are error free.
C)are the best solution.
D)are eloquent solutions to the decision.
E)deserve more credit.
Q3) A _________________ is a specific set of conditions that could occur in the real situation.
A)parameter
B)scenario
C)sensitivity set
D)break-even set
E)circumstance
Q4) In Excel,what is the shortcut to view formulas on the spreadsheet?
A)Ctrl+'
B)Ctrl+`
C)Ctrl+F
D)Ctrl+^
E)Ctrl+~
Page 19
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Chapter 18: Introduction to Optimization
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Sample Questions
Q1) The four steps to setting up an optimization problem with Excel Solver are easy if you have previously completed the algebraic formulation and spreadsheet model.
A)True
B)False
Q2) Formulate the following as a linear programming problem. Jan lives in the country and is having a garage sale tomorrow.She has decided to sell some fresh baked goods in conjunction with the sale.She has excellent recipes for apple pie and for apple turnovers.She has 20.83 pounds of apples.Each pie will require 1.6 pounds of apples and each turnover will require 0.22 pounds of apples.She has discovered that she is short of both flour and sugar and does not want to make another trip to the store tonight.She has 5.7 pounds of flour and 200 grams of sugar.Each pie will require 0.6 pounds of flour and 11 grams of sugar.Each turnover will require .02 pounds of flour and 3 grams of sugar.She will sell pies for $6 each and turnovers for $0.75 each.She has decided to make 8 pies at most,because she is concerned about how well they will sell.
Q3) Describe what steps one should use if the Solver Results box says,"The conditions for Assume Linear Model are not satisfied"?
Q4) When is a Linear Program unbounded?
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Chapter 19: Waiting Line Models
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Sample Questions
Q1) Which of the following is not considered to be an element of a waiting line system?
A)the customer population source
B)the service system
C)the average number of customers in the system
D)the arrival and service patterns
E)the priorities used for controlling the line
Q2) Waiting line models typically assume that service times are represented by the exponential distribution.
A)True
B)False
Q3) A customer population is called _______________ when the number of potential new customers is not affected by the number of customers already in the system.
A)finite
B)infinite
C)dependent
D)independent
E)unbiased
Q4) What are the two elements that define a waiting line system?
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Chapter 20: Master Scheduling and Rough-Cut Capacity Planning
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Sample Questions
Q1) What data are added to create an extended MPS record that allows the firm to compute available-to-promise units?
A)time period (e.g.weeks)
B)forecast
C)customer orders
D)projected available
E)MPS
Q2) Engines Corp.builds two different types of motors.Model A has averaged 120,000 units annually,and Model B has average 230,000 units annually.The firm has historically used 80,000 direct labor hours and 210,000 hours of machine time per year to build Model A.Also,250,000 annual direct labor hours have been allocated to Model B,along with 60,000 hours of annual machine time.Calculate the four relevant CPOPF planning factors.
Q3) What term refers to proven capacity calculated from actual performance data?
A)manifested capacity
B)established capacity
C)demonstrated capacity
D)confirmed capacity
E)affirmed capacity
Q4) Discuss how the MPS is evaluated in terms of cost.
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