Public Speaking for Business Practice Questions
Course Introduction
Public Speaking for Business equips students with the essential skills and techniques needed to communicate confidently and effectively in professional settings. The course focuses on organizing ideas, crafting persuasive messages, and delivering presentations to diverse business audiences, both in-person and virtually. Through practical exercises, students will learn how to overcome public speaking anxiety, engage listeners, utilize visual aids, and handle Q&A sessions. By the end of the course, participants will be able to present ideas clearly, support arguments with evidence, and adapt their communication style for various business contexts.
Recommended Textbook
Communicating for Results 10th Edition by
Cheryl Hamilton
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14 Chapters
623 Verified Questions
623 Flashcards
Source URL: https://quizplus.com/study-set/939
Page 2
Chapter 1: The Communication Process
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18508
Sample Questions
Q1) NONVERBAL CUES include spoken or written words used to communicate thoughts and emotion.
A)True
B)False
Answer: False
Q2) The only way a speaker can be fairly confident that messages sent are interpreted as intended is through
A) nonverbal communication.
B) encoding.
C) feedback.
D) paralanguage.
Answer: C
Q3) Which of the following is an example of paralanguage?
A) a frown
B) clothes you have on
C) an angry tone of voice
D) hand formed into a fist
E) none of the above
Answer: C
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Page 3
Chapter 2: Communication in the Workplace
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) A HUMAN RELATIONS manager might say the following: "Always remember to let employees know who is boss."
A)True
B)False
Answer: False
Q2) THEORY X assumes that people are naturally lazy.
A)True
B)False
Answer: True
Q3) With the rapid changes occurring in the job market due to technology,globalization,outsourcing,financial downturn,and even fraud,although most people will go through changes,they will probably only work for ONE company for the majority of their career.
A)True
B)False
Answer: False
Q4) Theory Z is one of the newest applications of the CONTINGENCY MODEL.
A)True
B)False
Answer: True
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Chapter 3: Conflict, Culture, and Relationships
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/18510
Sample Questions
Q1) Give three characteristics of dominant communicators at their "best," and three characteristics at their "worst."
Answer: At their best, dominant communicators are confident, assertive, and persuasive. They are able to effectively convey their message and influence others with their strong communication skills.
At their worst, dominant communicators can be aggressive, intimidating, and dismissive. They may come across as overly controlling and unwilling to listen to others' perspectives, leading to communication breakdowns and conflict.
Q2) Which communicator is motivated by mistrust of others?
A) private
B) dominant
C) sociable
D) open
Answer: C
Q3) Compromise and arbitration are often seen in a LOSE-LOSE outcome.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Effective Listening
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) Face to face listening has decreased recently due to the use of TECHNOLOGY barriers.
A)True
B)False
Q2) Semantic barriers occur in which listening stage?
A) sensing
B) interpreting C) evaluating
D) responding
Q3) Briefly discuss the four generations present in today's workplace,including some of the in communicating with multi-generational audiences.
Q4) What are the differences between low context and high context cultures and why was this concept included in the global listening tips?
Q5) PSYCHOLOGICAL distractions are frustrating because they stem from a breakdown in the communication system that we use rather than from the listener's lack of effort.
A)True
B)False
Q6) List and briefly discuss at least three signs of poor listening.
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Page 6
Chapter 5: Nonverbal Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/18512
Sample Questions
Q1) The MOUTH is the most expressive part of the face and has a considerable effect on communication.
A)True
B)False
Q2) Being vocally expressive,moving around rather than staying behind a barrier such as a desk,and making eye contact are all examples of
A) signs of power
B) nonverbal status symbols
C) illustrators
D) immediacy behaviors
E) the technical level of culture
Q3) The science of touch in nonverbal communication is referred to as
A) proxemics.
B) haptics.
C) chronemics
D) kinesics
Q4) When culture operates on the FORMAL level,a great deal of emotion is shown.
A)True
B)False
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Chapter 6: Overcoming Obstacles to Communication in the Electronic Age
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/18513
Sample Questions
Q1) Dave Carroll posted "United Breaks Guitars" on YouTube and within six days more than ____viewers had listened to the video.
A) 1 million
B) 400,000
C) 2.4 million
D) 1.8 million
Q2) Explain the use of the "reasonable person rule" as it applies to sexual harrassment cases.
Q3) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety anxiety? Be specific.
Q4) Which of the following statements is not true about people who experience a high level of communication anxiety?
A) They are perceived as less competent.
B) They are less likely to be offered an interview.
C) Their status and pay is no different than that of less anxious people.
D) They experience less job satisfaction.
Q5) Discuss the positive and negative aspects of email,instant messages,and blogs in the workplace.
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Chapter 7: Basic Information for All Types of Interviews
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/18514
Sample Questions
Q1) In the INVERTED FUNNEL sequence the questions move from specific to general.
A)True
B)False
Q2) SKYPE interviews are used to both screen job applicants and to collect survey information on customers.
A)True
B)False
Q3) "What type of books do you like to read most: mysteries,autobiographies,histories,or science fiction?" is an example of a DIRECT/SPECIFIC question.
A)True
B)False
Q4) In a group interview when there are more interviewers than interviewees,the term PANEL INTERVIEW is used.
A)True
B)False
Q5) A question that requires a brief answer or a "yes" or "no" answer is a DIRECT/SPECIFIC question.
A)True
B)False
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Chapter 8: The Employment Interview
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/18515
Sample Questions
Q1) During the rapport stage of the interview,it is important to
A) establish a relaxed feeling between the interviewee and interviewer.
B) look carefully at the letter of application for clues as to what subject would be of most interest to the person.
C) give a clear overview of the job and any responsibilities connected with it.
D) verify the interviewee's name and position sought.
E) all of the above.
Q2) Research suggests that,when answering questions,successful job applicants
A) avoid use of technical jargon.
B) describe job weaknesses by apologizing for them.
C) use humor when appropriate.
D) brag about their personal accomplishments.
Q3) "Do you own your own car?"
A) Lawful
B) Unlawful
Q4) "When and where were you born?"
A) Lawful
B) Unlawful
Q5) Discuss the four headings generally included in a scannable resume.
Q6) Discuss the preparation for a video or virtual interview.
Page 10
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Chapter 9: Small Group Communication and Problem-Solving
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/18516
Sample Questions
Q1) An effectively worded group problem incorporates which of the following aspects?
A) seeks "yes" or "no" answers
B) is general to cover wide area
C) is written in question form
D) is worded in statement form
Q2) Once a team reaches a solution,if it is to remain a group it must A) continue to meet periodically.
B) follow up.
C) vote unanimously for the solution.
D) vote more than once on all solutions.
Q3) If the discussion topic involves value judgments and is likely to be emotional,it is best to establish criteria BEFORE listing alternatives.
A)True
B)False
Q4) The NOMINAL GROUP TECHNIQUE is a means to silently generate ideas in writing.
A)True
B)False
Q5) Identify what symptoms of groupthink contributed to the Columbia Shuttle Disaster?
Q6) List the four guidelines for effective brainstorming.
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Chapter 10: Participation and Leadership in Teams
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/18517
Sample Questions
Q1) Discuss the advantages and disadvantages of the authoritarian leadership style as defined by the Three Dimension Theory and Situational Contigency Theory.
Q2) Research supports that TRANSFORMATIONAL leaders are able to improve performance levels.
A)True
B)False
Q3) The trait theory of group leadership says that
A) after a person has led a group, there are still some things he or she can do to achieve more complete success.
B) there are certain roles that must be performed if groups are to be successful.
C) there are certain qualities a person must have in order to become a successful leader.
D) psychological aspects of leadership must be considered when selecting a leader.
Q4) Behaviors are considered dysfunctional when they serve GROUP needs versus individual needs.
A)True B)False
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Chapter 11: Informative Presentations
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/18518
Sample Questions
Q1) If your Internet search produces too FEW hits,you should A) avoid using the Boolean OR.
B) use the wild card (*) to search for all forms of the word.
C) use phrases enclosed with quotations marks.
D) specify additional words using a plus (+) sign or AND.
Q2) Impromptu speaking,speaking without prior preparation and without notes,is a DANGEROUS way to give a major presentation.
A)True
B)False
Q3) The CONCLUSION is composed of the summary and final thought. A)True
B)False
Q4) Which of the following is an example of an appropriate exact purpose?
A) I will be talking about how to input data to the new system.
B) Inputting data into the new system will become very easy for you once you learn three simple steps.
C) After hearing my speech, the audience will understand how to input data into the new system.
D) Three steps of the new system.
Q5) Briefly discuss some steps you can take while researching to avoid plagiarism.
Page 13
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Chapter 12: Verbal and Visual Supporting Materials
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/18519
Sample Questions
Q1) Explain the presentation guidelines for using statistics effectively.
Q2) To be successful,text visuals should
A) use no more than four to six lines of text
B) limit each line to sixty characters.
C) use capital letters to enhance readability.
D) center the information on each page.
Q3) Each of the following is a reason for using visual aids EXCEPT
A) they improve listener's memories.
B) they add to speaker credibility.
C) they speech comprehension.
D) they enable speakers to present more information than they have time to say.
Q4) Using TWO to FOUR different typefaces per visual is recommended for adding contrast or interest.
A)True
B)False
Q5) Passing around materials that an audience can see and hold during your speech
A) is always helpful in holding attention.
B) is recommended at the conclusion of the presentation.
C) is best when you have too many aids to show from up front.
D) will take a lot of pressure off you as a speaker.
Page 14
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Chapter 13: Persuasive Presentations
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47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/18520
Sample Questions
Q1) Discuss two persuasive organizational patterns one can use in preparing a persuasive presentation.
Q2) When speaking INSIDE the organization assertion plus firsthand experience is considered a good method for presenting evidence.
A)True
B)False
Q3) How are the main points below organized
I.Many single parent homes must face poverty
II.Deadbeat dads should be held accountable by legislative action
A) claim
B) causal
C) problem-soltion
D) criteria satisfaction
E) comparative advantages
Q4) In considering Maslow's Hierarchy,it is important to realize that needs that have been satisfied are NO LONGER persuasive.
A)True
B)False
Q5) List the preparation steps (in order)in developing a persuastive presentation.
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Chapter 14: Polishing Your Written Communication
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/18521
Sample Questions
Q1) Although IM and text messages have their place,EMAIL is the preferred method of communication in the business setting.
A)True
B)False
Q2) In writing to inform,use a DEFINITION to paint a vivid,detailed picture of the topic.
A)True
B)False
Q3) The key to all communication,whether spoken or written,is to A) research your topic.
B) be brief.
C) be professional.
D) know your audience.
Q4) One advantage to writing resumes is they are EASY to read. A)True
B)False
Q5) Because there are no facial expressions or gestures to accompany a written message,it is EASIER to interpret them accurately. A)True
B)False
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