Public Speaking for Business
Exam Answer Key
Course Introduction
Public Speaking for Business is designed to equip students with the essential skills needed to communicate effectively and confidently in professional environments. The course covers the fundamentals of speech preparation, audience analysis, and message organization, with a focus on delivering clear, persuasive, and impactful presentations. Emphasizing real-world business scenarios, students will practice crafting pitches, conducting meetings, and representing organizational interests. Through interactive exercises, peer feedback, and the use of visual aids, students will develop strategies to manage public speaking anxiety and enhance their presence, enabling them to lead, influence, and inspire in the workplace.
Recommended Textbook
Communicating at Work Principles and Practices for Business 11th Edition by Ronald Adler
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12 Chapters
1486 Verified Questions
1486 Flashcards
Source URL: https://quizplus.com/study-set/2641 Page 2
Chapter 1: Communicating at Work
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/52706
Sample Questions
Q1) Your boss tore a ligament in a weekend skiing accident.It would be appropriate to show your personal concern by sending him the following Instant Message from your work computer: "2 bad 4 u,that sux."
A)True
B)False
Answer: False
Q2) Communication through informal networks in an organization
A) is slower than communication through formal communication networks. B) is always less dependable than communication through formal channels. C) sometimes contradicts information received through formal networks.
D) hinders innovation.
Answer: C
Q3) If a message is clear enough,it will be received and understood equally well regardless of the channel by which it is sent.
A)True
B)False
Answer: False
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Chapter 2: Communication, Culture, and Work
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Smaller groups that have their own clear identities within a large culture are called "sub-cultures."
A)True
B)False
Answer: False
Q2) Cultures that rely heavily on subtle nonverbal cues to convey meaning have a ________________ orientation.
A) low-context
B) high-context
C) parallel-context
D) sign language
Answer: B
Q3) We are born with knowledge of our culture's expectations; we do not need to learn them through experience.
A)True
B)False
Answer: False
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Chapter 3: Listening
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52701
Sample Questions
Q1) Which of the following terms represents the belief that your ideas are more important than other people's ideas?
A) preoccupation
B) false assumption
C) egocentrism
D) ignorance
Answer: C
Q2) If you paraphrased another person's information to verify that you have accurately noted the facts,which type of paraphrasing technique would you be using?
A) intent
B) content
C) structural
D) feeling
Answer: B
Q3) Listening can involve listening for feelings as well as for facts.
A)True
B)False
Answer: True
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Chapter 4: Verbal and Nonverbal Messages
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) All of the following are true about body movement except:
A) One way to discourage a social conversation during working hours is to shuffle papers while the visitor is talking.
B) A tapping foot often accompanies an attitude of impatience.
C) Astute communicators will notice when the person they are interacting with pulls back, and they will try to remedy the problem.
D) When communicating, we usually pay more attention to our hand movements than to our facial expressions.
Q2) Language that sets off an intense emotional reaction in a listener is referred to as A) jargon.
B) trigger words.
C) ambiguous words.
D) equivocal speech.
Q3) Explain the difference between specific and abstract language.Give three examples that illustrate how and why an abstract term can be made more specific.
Q4) What is strategic ambiguity? In what circumstances is strategic ambiguity appropriate? Illustrate with two examples.
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Chapter 5: Interpersonal Strategies and Skills
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Compare two types of sexual harassment.Give an example of each.Then,suggest at least five actions you could take if you were ever the victim of sexual harassment.Which action would you try first? Why?
Q2) In collectivist cultures,it's best to deliver praise in private,where others cannot overhear.
A)True
B)False
Q3) Which of the following is true about win-win negotiation?
A) A win-win approach is always the best approach to negotiation.
B) It is always possible to create a mutually agreeable solution.
C) Win-win negotiation attempts to find solutions that meet all parties' needs.
D) Any time is the right time for win-win negotiation.
Q4) One good reason to take a competing approach to conflict is:
A) The other party is more powerful, so you know you are going to lose.
B) Your goals are trivial.
C) Both parties want to build a long-term working relationship.
D) You need to enforce an unpopular, but ethical and necessary action.
Q5) Why is it important to apologize for your mistakes? Describe five elements of an effective apology.
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Chapter 6: Principles of Interviewing
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/52698
Sample Questions
Q1) Identify and explain the three purposes of the career research interview.
Q2) In most interviews (unlike typical conversations),the ratio of speaking turns is uneven.During a typical interview,the interviewee will do about ______ percent of the talking.
A) 40
B) 50
C) 70
D) 80
Q3) All of the following are closed questions EXCEPT
A) "What is your GPA?"
B) "What are your career plans?"
C) "When do you expect to graduate?"
D) "Would you prefer to use a highly structured, moderately structured, or nonstructured interview format?"
Q4) According to a recent survey,which of the following is the most important in shaping a hiring decision?
A) grade-point average
B) extra curricular activities
C) ability to communicate effectively
D) work experience
Page 8
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Chapter 7: Leading and Working in Teams
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) The "style approach" to studying leadership explored
A) the impact of a leader's communication method on the group's effectiveness.
B) inborn traits of leaders.
C) conditions that might require different types of leadership.
D) functional leadership.
Q2) One important characteristic of groups is interdependence of members.
A)True
B)False
Q3) Several students have formed a study group for their communication class.Although some students are communication majors with high grades,the member who has the most influence on the group is a fun-loving star player on the college basketball team.In this group,the basketball player possesses ________ power.
A) coercive
B) expert
C) referent
D) information
Q4) A twosome is classified as a small group.
A)True
B)False
Q5) Compare and contrast: group norms,group cohesion,and groupthink.
Page 9
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Chapter 8: Effective Meetings
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) All of the following remarks would help you analyze a parking problem except:
A) "Who can help us solve this problem?"
B) "Why does the problem need to be resolved?"
C) "What are the causes of the problem?"
D) "We could take the bus instead of driving our own cars."
Q2) Identify and describe three categories of meetings that occur in the workplace.Which of these types of meetings does your text focus on,and why?
Q3) When employees feel cynical about the value of the workplace meetings they are required to attend,this cynicism contributes to a negative organizational culture.
A)True
B)False
Q4) The decision mode in which all members agree (at least to some extent)is known as A) consensus.
B) yes-yes.
C) concurrence.
D) complementarity.
Q5) What is parliamentary procedure? Discuss its advantages and disadvantages.
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Chapter 9: Developing and Organizing the Presentation
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135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/52695
Sample Questions
Q1) A spatial pattern is appropriate for almost any topic you might talk about.
A)True
B)False
Q2) Explain several functions transitions serve in a presentation.Next,identify two essential characteristics of an effective transition.Finally,write two examples of effective transitions.
Q3) The motivated sequence is a five-step scheme designed to boost your audience's involvement with your topic.
A)True
B)False
Q4) If you gather material about your topic before you have completed the supporting points of your outline,you will be wasting your time because you might not use all of the information you find.
A)True
B)False
Q5) Whenever possible,state your main points in parallel construction.
A)True
B)False
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Chapter 10: Verbal and Visual Support in Presentations
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/52705
Sample Questions
Q1) All of the following are true about presentation software EXCEPT:
A) you can create charts, graphs, and tables that illustrate the supporting points of your speech.
B) presentation software will always communicate your message effectively.
C) you can create special effects and elaborate animations.
D) you can print a copy of your slide show and duplicate it to distribute as handouts.
Q2) A recommended order for presenting cited material is (a)state the point; (b)cite the source; (c)explain the material from the source; and (d)interpret how this material impacts the audience members.
A)True
B)False
Q3) You can add a professional touch to your presentation by including segments of home-made videos.
A)True
B)False
Q4) Pie charts are useful for illustrating how resources have been allocated.
A)True
B)False
Q5) Explain three benefits of using visual aids to accompany an oral presentation.
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Chapter 11: Delivering the Presentation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/52704
Sample Questions
Q1) You may be considered arrogant if you
A) talk with crossed arms.
B) jingle coins in your pockets.
C) step out from behind the lectern.
D) use dramatic pauses.
Q2) Build realistic expectations by thinking of your presentation as one step out of a campaign to gradually move your audience toward your ultimate goal.
A)True
B)False
Q3) An impromptu talk
A) should be fairly lengthy and descriptive.
B) should include main points that are clearly indicated.
C) does not need to contain supporting material.
D) should begin with an apology for not being well-prepared.
Q4) In most cases,presentations are more effective when you deliver them extemporaneously.
A)True
B)False
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Page 13
Chapter 12: Types of Business Presentations
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Choose one of the special occasion speeches covered in your text.What elements should be included in this type of presentation? What elements should be avoided?
Q2) The typical order of points in a final report is
A) attention-getter, thesis, preview, body, and call-to-action.
B) introduction, background, description of what happened, results, additional resources.
C) purpose, current state, obstacles, next milestone, and forecast for the future.
D) attention, need, satisfaction, visualization, action.
Q3) All of the following are potential effects of group presentations on the audience EXCEPT:
A) hearing from several speakers can provide variety that can help keep the audience interested.
B) audience members are likely to learn more when they hear from speakers who represent a variety of skill sets.
C) team presentations tend to reduce audience receptivity.
D) the audience can hear a more complete message when the perspectives of several speakers are included.
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