Public Service Leadership
Final Exam Questions
Course Introduction
Public Service Leadership explores the principles, values, and practices essential for effective leadership within governmental and nonprofit organizations. The course examines the unique challenges faced by leaders in the public sector, emphasizing ethical decision-making, stakeholder engagement, and the balancing of competing public interests. Students analyze various leadership theories and styles, assess the impact of policy and organizational culture, and develop skills to motivate teams, drive organizational change, and foster public trust. Case studies and interactive activities provide practical insights into leading diverse teams and managing crises in dynamic public service environments.
Recommended Textbook
Managing the Public Sector 9th Edition by Grover Starling
Source URL: https://quizplus.com/study-set/3762
Page 2
Chapter 1: The Nature of Public Administration
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/75022
Sample Questions
Q1) "The essence of his technique for information-gathering was competition.'He would call you in,' one of his aides once told me, 'and he'd ask you to get the story on some complicated business, and you'd come back after a couple of days of hard labor and present the juicy morsel you'd uncovered under a stone somewhere, and then you'd find out he knew all about it, along with something else you didn't know.Where he got this information from he wouldn't mention, usually, but after he had done this to you once or twice you got damn careful about your information.'" The person described in this passage is
A)Richard M.Nixon.
B)Franklin D.Roosevelt.
C)Lyndon B.Johnson.
D)Ronald Reagan.
E)Woodrow Wilson.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Political-Legal Environment of Administration
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/75023
Sample Questions
Q1) The <i>Federal Register</i> provides
A)a list of all members of Congress and their committee assignments.
B)all statutes of the nation still in force.
C)rules, directives, executive orders, and regulations.
D)the names and affiliations of all registered Washington-based lobbyists.
E)court interpretations of the Administrative Procedures Act.
Answer: C
Q2) In the Chevron case, the Supreme Court prescribed two steps that a reviewing court should take when reviewing an agency's construction of a statute.These two steps are most relevant to which of the following administrative law concepts?
A) administrative reconstruction
B) judicial review
C) delegation
D) deference
E) due process
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Intergovernmental Relations
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/75024
Sample Questions
Q1) Allegheny County, Pennsylvania, best illustrates
A)the new federalism.
B)divestiture.
C)making alternatives to the agreement appear worse than the agreement.
D)multiculturalism.
E)the growing need for regionalism.
Answer: E
Q2) Any relationship in which one party, the principal, considers entering into a contractual agreement with another, the agent, expresses the principal-agent model.Regardless of the reason for relying on an agent, the principal faces what two problems?
A)Influence activities and the problem of vertical expansion
B)Design decisions and pricing decisions
C)Sunk costs and skimming
D)Adverse selection and moral hazard
E)Externalities and competitive bidding
Answer: D
Q3) How do categorical grants differ from block grants?
Answer: not answered
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Administrative Responsibility and Ethics
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/75025
Sample Questions
Q1) How does Aristotle think one finds happiness?
Q2) What does Bok recommended we do about deception by government officials?
Q3) Which of the following statements about judicial control is INCORRECT?
A)Arguably, it is the most rapidly expanding control over administration in recent years.
B)Responsibility is always after the fact; that is, all courts can do is alleviate or punish wrongs that have already occurred.
C)The court's power is not limited to federal agencies but extends to state prisons, police, and other institutions.
D)The Supreme Court tends to oppose federal agencies more frequently than they support them.
E)In some cases, parties may circumvent the administrative process and take their grievances directly to court.
Q4) How might utilitarianism be made a little less theoretical so that the general ideas behind it could be incorporated into practical management decision making?
Q5) Define the public interest.
Q6) At a practical level, why is honesty important in a society?
Q7) Discuss the process of ethical analysis.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Planning
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/75026
Sample Questions
Q1) According to Mitroff and Alpaslan, the three essential steps in crisis management are prevention, preparation, and ______________.
A) management
B) feedback
C) containment
D) planning
E) learning
Q2) Strategic management became especially important in the federal government
A)after 1993.
B)during the administration of Theodore Roosevelt.
C)after the Watergate scandal.
D)in the 1950s.
E)with the election of George W Bush as president.
Q3) Clarke's law is an argument against which forecasting technique?
A)Cross-impact analysis
B)Extrapolation
C)Expert opinion
D)Delphi
E)Scenarios
Q4) What the forecasting methods are available to public administrators?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Decision Making
Available Study Resources on Quizplus for this Chatper
31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/75027
Sample Questions
Q1) A ticket sold at a football stadium is a ticket not sold at a theater.This observation illustrates what concept?
A)What goes around comes around
B)Pecuniary benefits
C)Say's law
D)Exchange theory
E)Substitution effect
Q2) Compared to operations research, systems analysis is A)broader.
B)synonymous.
C)narrower.
D)antithetical.
E)usually more quantitative.
Q3) Altering variables in a model is an example of A)simulation.
B)incrementalism.
C)sensitivity analysis.
D)the counterintuitive nature of systems.
E)the strategic factor.
Q4) Compare and contrast systems analysis to operations research.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organizing
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/75028
Sample Questions
Q1) Executive branch organizations tend to lack coherence primarily because of A) budgetary shortfalls
B) White House micromanagement
C) congressional committees
D) the relative inexperience of political appointees
E) internalization of subgoals
Q2) What are the critical factors that determine the level at which a decision should be made with the in an organization?
Q3) Defined a network organization and give an example.
Q4) According to Keidel, Drucker, and other management experts, which of the following types of organization is particularly well suited to serve as a kind of model for work in the information revolution?
A)Football team
B)Baseball team
C)Basketball team
D)Symphony orchestra
E)Hospital emergency room team
Q5) Briefly explain the seven traits of an effective organization.
Q6) What do organization charts show? What are their limitations?
Q7) What are some of the reasons that governments reorganize?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Leading
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/75029
Sample Questions
Q1) Explained the significance of the Hawthorne studies.
Q2) According to the ______________ approach, leadership is a function of three variables -- leader, followers, and situation.
A) quantitative
B) humanistic
C) trait
D) tripartite
E) contingency
Q3) What is the difference between McGregor's Theory X and Theory Y?
Q4) Political scientist Fred I.Greenstein identifies which of the following qualities as key to effectiveness of presidents as leaders?
A)Communications
B)Emotional intelligence
C)Political skill
D)Vision
E)Cognitive style
Q5) Though groups follow no rigid patterns, researchers find that most groups develop in four stages.List and briefly discuss each.
Q6) How might an administrator actually use Maslow's hierarchy of needs?
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Implementation
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/75030
Sample Questions
Q1) Why is the distinction between micromanagement and management-by-exception important?
Q2) "Instead of inspecting for defects, improve the processes.End the practice of awarding contracts on price tag alone.Seek the best quality and work to achieve it with a single supplier.Lower-level managers must believe that they can, without fear, ask questions.Eliminate slogans, exhortations, numerical goals, and targets for the work force.Eliminate work standards and quotas." These ideas are most closely associated with
A)George S.Odiorne.
B)Shoshana Zuboff.
C)J.M.Juran.
D)W.Edward Fleming
E)Rosabeth Moss Kanter.
Q3) Explain how government uses the franchise arrangement to deliver services
Q4) What are the lessons of the case study "Friendly Fire" for every organization?
Q5) Discuss the advantages and disadvantages of government contracting.
Q6) What is Total Quality Management?
Q7) What is compliance management?
Page 11
Q8) In the case study "Friendly Fire," how did practical drift occur?
Q9) How does backward mapping work?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Human Resources Management
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/75031
Sample Questions
Q1) Which act replaced the spoils system with a merit system of public personnel administration?
A) Ethics in Government Act
B) Pendleton Act
C) Civil Service Reform Act
D) Public Personnel Management Reform Act
E) Lloyd-LaFollete Act
Q2) The major law enacted by Congress to protect employees from partisan political pressure and to prohibit all "executive officers"-other than political appointees-from taking any active part in political campaigns is known as the
A)Reorganization Plan of 1939.
B)Wagner Act.
C)Pendleton Act.
D)Hatch Act.
E)Civil Service Reform Act.
Q3) Explain the difference between disparate treatment and disparate impact.
Q4) What is an assessment center?
Q5) Explain the difference between mediation, fact-finding, and arbitration.
Q6) What did the Civil Service Reform Act of 1978 do?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Public Financial Management
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/75032
Sample Questions
Q1) Type A tax is
A)property tax.
B)sales tax.
C)user charges.
D)corporate income tax.
E)personal income tax.
Q2) What is debt management?
Q3) What is new performance budgeting, and what are some of the difficulties in making it work?
Q4) What is the capital budget?
Q5) Currently, the total federal debt as percentage of GDP is about
A) 10
B) 20
C) 40
D) 80
E) 160
Q6) Discuss the various proposals to reform federal taxation.
Q7) What is the difference between the budget deficit and the national debt? How big a problem is the federal deficit?
Q8) Describe the four basic phases out the federal budget cycle.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Information Management
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/75033
Sample Questions
Q1) What role should the chief information officer (CIO) play in a government agency?
Q2) According to Ross and Weill, managers leave too many important decisions to information technology (IT) people.Which of the following is NOT one of those questions that Ross and Weill suggest managers address?
A) Who do we blamed if an IT initiative fails?
B) How good do our IT services need to be?
C) What security and privacy risk will we accept?
D) What will be the cost of peer-to-peer support -- that is, IT users helping other IT users within the organization?
E) What IT capabilities need to be centralized and standardize throughout the agency or government?
Q3) Which of the following points was not one of the "eight C's of communication"?
A) capability of audience
B) customer benefits
C) core competence
D) call to action
Q4) Compare and contrast the following terms: data, information, and knowledge.
Q5) Describe the main characteristics of a "learning organization."
To view all questions and flashcards with answers, click on the resource link above. Page 15