Public Service Ethics
Pre-Test Questions
Course Introduction
Public Service Ethics explores the moral principles and standards that guide conduct within public sector organizations. This course examines the ethical challenges and dilemmas faced by public servants in policy-making, administration, and service delivery. Through theoretical frameworks, case studies, and practical applications, students learn to identify, analyze, and address ethical issues, with an emphasis on integrity, accountability, transparency, and the public interest. The course aims to foster a strong ethical foundation for future leaders and professionals committed to upholding the values of public service.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert
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14 Chapters
487 Verified Questions
487 Flashcards
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Page 2
B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why or why not?
Answer: varies
Q2) To be effective, public administrators and nonprofit managers must lead and motivate others only within their organizations.
A)True
B)False
Answer: False
Q3) Which of the following is a "What" of management function?
A) Strategic view
B) Broad perspective
C) Leadership
D) Monitoring
Answer: D
Q4) In order for executives at the top levels of government to be successful, they must have the ability to work with and through people.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Knowing and Managing Yourself
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35 Flashcards
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Sample Questions
Q1) Which of the following is NOT a self-imposed barrier to rising to leadership positions?
A) Overemphasis of personal goals
B) Turning competitors into enemies
C) Gaps in training
D) Needing to lead alone
Answer: C
Q2) ________ are the foundation upon which attitudes and personal preferences are formed and the basis for crucial decisions, life directions, and personal choice.
A) Personal values
B) Self-disclosure
C) Locus of control
D) Personality style
Answer: A
Q3) Personality style refers to the manner in which individuals gather and process information.
A)True
B)False
Answer: True
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is not a characteristic of the creative process?
A) Long, rather than short in duration
B) Ambiguous, rather than certain and concrete
C) Involving simple mental models to solve bigger problems
D) Oriented towards defining problems rather than finding short-term fixes
Answer: C
Q2) The word "synetics" means:
A) Exploring synergy across cross functional teams in a public organization
B) Providing synergistic co-dependent support structure
C) Joining together different and apparently unconnected or irrelevant elements
D) Joining together similar ideas and connecting the dots to find a useful solution
Answer: C
Q3) Creative people probably will be creative wherever they are situated.
A)True
B)False
Answer: True
Q4) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
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Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Describe the various stages in the General Adaptation Syndrome.
Q2) The word stress is derived from Latin word strictus.
A)True
B)False
Q3) "Stress can be beneficial." Do you agree or disagree? Please justify your position, providing relevant examples where appropriate.
Q4) Which of the following is a symptom of stress?
A) Unusual laughter
B) Eccentric behavior
C) Overeating
D) Shallow breathing
Q5) Which of the following statement is true? Research suggests that:
A) Happier workers cope with stress more efficiently than their unhappy counterparts
B) Happier workers are not necessarily able to cope with stress more efficiently than their unhappy counterparts
C) Unhappy workers do not cope with stress
D) Unhappy workers know how to handle stress better than their happy counterparts
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Describe the rational model of decision making. Discuss, providing relevant examples where appropriate.
Q2) "Groupthink," a mode of thinking that occurs when:
A) People are deeply involved in an otherwise non-cohesive group
B) People get a chance to express their ideas
C) People form a group and think through the steps involved in the decision making process
D) The desire for unanimity offsets people's motivation to appraise alternative courses of action
Q3) The governmental politics model acknowledges that decisions are made:
A) Through a collaborative process
B) Through the executive branch personnel
C) By a single executive
D) As a result of governmental political pressures
Q4) Programmed decisions are those that are:
A) Infrequent
B) Poorly structured
C) Programmed by authority
D) Repetitive and routine
Q5) Compare and contrast programmed decisions and non-programmed decisions.
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Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is not as assumption of Theory X?
A) People are resistant to change
B) Workers lack ambition
C) Workers are basically gullible and not bright
D) Workers are creative
Q2) The "equity norm" suggests that those who contribute more to an organization should receive:
A) More rewards than their colleagues
B) Less rewards than their colleagues
C) Same rewards as their colleagues
D) Equitable relief
Q3) Baby boomers grew up in the post-WWII era, with general prosperity. They represent the largest generational group in the workplace and tend to embrace change and personal growth and to question rules.
A)True
B)False
Q4) Classify the various theories on motivation and provide reasoning for the classification.
Q5) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
Page 8
Q6) Discuss Marcum's arguments on the flaws in motivational theories.
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Chapter 7: Leadership in Public Organizations
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35 Flashcards
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Sample Questions
Q1) According to Gardner, what type of mind moves beyond self-interest to make decisions based on a sense of social responsibility?
A) Disciplined
B) Ethical
C) Synthesizing
D) Respectful
Q2) In earlier studies of leadership, factors such as age, height, weight, and appearance seemed to have everything to do with leadership.
A)True
B)False
Q3) Leaders establish their credibility through which of the following actions or practices?
A) Challenging the process
B) Inspiring a shared vision
C) Modeling the way
D) All of the above
Q4) Describe the Managerial Grid. What types of leaders are represented in each square of the grid?
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Chapter 8: Power and Organizational Politics
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35 Flashcards
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Sample Questions
Q1) Discuss how the views about power, workers and organizations have changed and evolved over time.
Q2) Although members of organizations should invest a significant amount of time in trying to influence decisions in which they have personal stakes, this may impose costs on organizations.
A)True
B)False
Q3) The use of coercive power tends to increase referent power, whereas the use of reward power tends to diminish referent power.
A)True
B)False
Q4) Politics involves efforts both to gain power and to limit or balance the power of others.
A)True
B)False
Q5) All social interactions involve a measure of mutual influence and control.
A)True
B)False
Q6) Compare and contrast the different sources or bases of power.
Page 10
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Chapter 9: Communicating Effectively With Others
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34 Flashcards
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Sample Questions
Q1) ________ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive
Q2) Which of the following is NOT one of the "six C's" developed for effective managerial writing?
A) Courtesy
B) Clearness
C) Confidence
D) Correctness
Q3) Which of the following is NOT a condition under which people are likely to use strategic ambiguity?
A) People are faced with multiple goals
B) Relationships are tenuous
C) Front-line positions are threatened
D) Conditions are likely to change
Q4) Discuss the components of supportive communication. Provide examples to support your discussion.
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Chapter 10: Working in Groups and Teams
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Sample Questions
Q1) Jamal encourages risk taking and is appreciated for his or her candor and openness. He is most likely a:
A) Challenger
B) Communicator
C) Collaborator
D) Contributor
Q2) A group with members whose personality types differ dramatically are likely to have more trouble with problem solving because they will have trouble looking at different sides of a particular issue.
A)True
B)False
Q3) Training of team members should include:
A) Action skills
B) Mathematic skills
C) Public speaking skills
D) Reading skills
Q4) Compare and contrast the different types of teams. Do certain types of teams work better in certain situations? Discuss, providing relevant examples where appropriate.
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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35 Flashcards
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Sample Questions
Q1) We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.
A) Dominating
B) Avoiding
C) Compromising
D) Obliging
Q2) Discuss what happens to conflicts as relationships become closer, more personal, and more interdependent. What are implications for public organizations?
Q3) Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?
Q4) Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?
A) Attribution Theory
B) Systems Theory
C) Social Exchange Theory
D) Evaluation Theory
Q5) Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?
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Chapter 12: Organizational Change
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Sample Questions
Q1) Which of the following is NOT a phase of the change process?
A) Definition
B) Clarification
C) Action
D) Sustainability
Q2) What is the first step in effectively bringing about changes?
A) Involving people throughout the organization in the change process
B) Communicating the problems inherent in the current situation
C) Encouraging people to participate in diagnosing the existing situation
D) Giving people time to let go of the past and embrace the future
Q3) Successful changes in an organization's culture typically occur over a short period of time.
A)True
B)False
Q4) "The new system is easier to use" is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
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Chapter 13: Representing the Organization on the Outside
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Sample Questions
Q1) Which of the following are methods of technologically-based communication?
A) Micro blogging
B) Wikis
C) RSS
D) All of the above
Q2) Public managers at all levels are unlikely to be involved in external relations, so only need to develop skills required for them to manage the internal operations of their organizations.
A)True
B)False
Q3) Some reasons public and nonprofit agencies have used innovative technologies include:
A) Communicating internally
B) Offering advice to the public
C) Improving citizen services
D) None of the above
Q4) Public opinion polls can be a very useful tool in the early stages of the implementation of a new public policy.
A)True
B)False
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Chapter 14: Managing Behavior in the Public Interest
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30 Flashcards
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Sample Questions
Q1) Enhancing governmental performance should be considered within the normative context of non-democratic values.
A)True
B)False
Q2) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q3) Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ________.
A) Democracy
B) Management systems
C) Constitution
D) Goals
Q4) In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?
Q5) Discuss the main tenets of the "new public service". How do they differ from traditional models?
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