Public Service Ethics
Midterm Exam
Course Introduction
Public Service Ethics explores the fundamental ethical principles and challenges that guide the actions and decisions of individuals working in public sector organizations. The course examines concepts such as integrity, accountability, transparency, and social responsibility, while addressing real-world dilemmas faced by public servants. Students will analyze case studies, ethical frameworks, and codes of conduct, developing decision-making strategies that uphold public trust and the common good. This course aims to equip future public administrators with the knowledge and skills necessary to navigate ethical issues and promote ethical culture within government and nonprofit organizations.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by Robert B. Denhardt
Available Study Resources on Quizplus
14 Chapters
546 Verified Questions
546 Flashcards
Source URL: https://quizplus.com/study-set/1108 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/21788
Sample Questions
Q1) Studies have shown that ______ is considered to be the primary factor that negatively affects employees' productivity.
A) poor management
B) distractions
C) co-worker hostility
D) unequal pay
Answer: A
Q2) The management of organizational behavior in the public sector does not concern governance in the public interest.
A)True
B)False
Answer: False
Q3) Organizational behavior is concerned with how people act, their motivations, and how they interact with others.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Knowing and Managing Yourself
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21789
Sample Questions
Q1) Which psychologist described several aspects of the human psyche based on the way in which we take in and process information?
A) Ivan Pavlov
B) Abraham Maslow
C) Carl Jung
D) Sigmund Freud
Answer: C
Q2) Compare and contrast the tools used to measure the components of self-awareness. What do each of the tools measure? Do they contribute to better hiring practices? Why, or why not?
Answer: Answers may vary. A strong answer will discuss the following tools: personal values, personality style, interpersonal orientation, locus of control, career orientation, and self-disclosure.
Q3) Cultural misunderstanding is frequently caused by a lack of awareness of differences in cultures.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Fostering Creativity and Innovation
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21790
Sample Questions
Q1) In the creative process, "preparation" is ______.
A) about conscious mental activity, but it is a matter of choice
B) identification of issues to be dealt with at the concentration stage
C) the largely unconscious phase
D) about gathering ideas for addressing the problem
Answer: D
Q2) Taken together, job design, supervision, organizational climate, and the allocation of adequate time, and resources can have a potent and synergistic effect on individual and organizational creativity.
A)True
B)False
Answer: True
Q3) Creativity has been directly and positively linked to organizational effectiveness and to improvements in growth, quality, competitiveness, and productivity.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing Stress
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21791
Sample Questions
Q1) Only women appear to have a broader repertoire of responses to stress, including affiliative, protective, and caretaking behaviors.
A)True
B)False
Q2) Later in life, employees may be focused on the search for meaning and ego integrity.
A)True
B)False
Q3) Employee assistance programs are beneficial to employers and employees in addressing which of the following personal stress factors?
A) financial pressures
B) drug and alcohol abuse
C) abusive relationships
D) all of these
Q4) Not everyone seems to know about stress and how it can relate their personal experiences with it at one time or another.
A)True
B)False
Q5) What are the causes and consequences of stress?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Decision-Making
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21792
Sample Questions
Q1) All of the following are phases in the rational model of decision-making EXCEPT for the ______.
A) pre-analysis phase
B) analytic phase
C) post-analysis phase
D) design phase
Q2) Decisions entail opportunity costs for paths not taken.
A)True
B)False
Q3) Decision-making is not a random process.
A)True
B)False
Q4) Compare and contrast the organizational process model and the governmental politics model of decision-making.
Q5) The organization chart should determine the decision roles.
A)True
B)False
Q6) The governmental politics model is a model with a single unitary decision-maker.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Motivation and Engagement
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/21793
Sample Questions
Q1) Porter and Lawler refined Vroom's model to suggest that, although employee effort is determined by both the value placed on certain outcomes and the degree to which people believe that their efforts will lead to these rewards, effort does not always lead to task accomplishment. They suggested that ______ need to be considered.
A) employee opportunity and employee growth
B) organizational ability and structural role
C) employee ability and role clarity
D) employee ability and organizational clarity
Q2) Theory Y assumptions require ______ to accept responsibility for arranging organizational conditions and methods of operation so that people can achieve their own goals best by directing their own efforts toward organizational objectives.
A) management
B) manager
C) staff
D) worker
Q3) What are the factors that are considered drivers of productivity and performance?
Q4) Discuss Marcum's arguments on the flaws in motivational theories.
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Leadership in Public Organizations
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21794
Sample Questions
Q1) In the countries which score ______ on power distance, subordinates are more likely to disagree with their leaders and desire a "consultative style" of management.
A) low
B) high
C) in the middle
D) none of these
Q2) Leaders must have which of the following traits or competencies?
A) self-understanding
B) high energy
C) integrity
D) all of these
Q3) What are the five dimensions of collaboration?
A) governance, administration, autonomy, mutuality, and trust-building
B) governance, administration, autonomy, mutuality, and respect
C) equality, administration, autonomy, mutuality, and trust-building
D) governance, administration, equality, autonomy, and mutuality
Q4) Leadership is always provided by those in formal positions of authority.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Power and Organizational Politics
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21795
Sample Questions
Q1) If we have the perception that our power position is ______ than our counterpart's, we are ______ likely to use power-balancing tactics.
A) higher; more
B) lower; more
C) lower; less
D) higher; less
Q2) Power can be a double-edged sword.
A)True
B)False
Q3) ______ is the potential for influence, whereas ______ is the exercise or use of that influence.
A) Politics; power
B) Power; politics
C) Authority; entitlement
D) Entitlement; authority
Q4) All of the following are bases of power EXCEPT for ______.
A) coercive power
B) reward power
C) valid power
D) referent power
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating Effectively With Others
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21796
Sample Questions
Q1) People from North America and Europe tend to ______ eye contact when speaking with others, whereas people from Asia ______ eye contact.
A) encourage; discourage
B) maintain; avoid
C) encourage; discourage,
D) avoid; maintain
Q2) Body language is also known as ______.
A) paralinguistics
B) occulesics
C) linguistics
D) kinesics
Q3) In the classic formulation of communication, communication is successful when the ______ understands what the ______ intended.
A) sender; receiver
B) receiver; sender
C) listener; speaker
D) speaker; listener
Q4) Discuss the components of supportive communication. Provide examples to support your discussion.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Working in Groups and Teams
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/21797
Sample Questions
Q1) According to Gardenswartz and Rowe, what is the second level for examining the diversity that individuals bring to the organization?
A) internal dimensions
B) external dimensions
C) personality
D) organizational dimensions
Q2) All of the following are examples of individualistic countries EXCEPT for ______.
A) United States
B) Latin America
C) United Kingdom
D) Australia
Q3) ______ are people who openly question the goals and methods of the team and are willing to disagree with the leader.
A) Contributors
B) Collaborators
C) Communicators
D) Challengers
Q4) Compare and contrast groups and teams. How are they similar? How do they differ?
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Managing Conflict
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21798
Sample Questions
Q1) The avoidance approach to conflict is ____ on assertiveness and ____ on cooperation.
A) low; low
B) high; low
C) low; high
D) high; high
Q2) According to Wagner and Hollenbeck (1998), which of the following is a benefit of conflict?
A) Conflict lessens social tensions.
B) Conflict supplies feedback.
C) Conflict helps to stimulate innovation.
D) all of these
Q3) Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?
A) personal differences
B) information deficiencies
C) role incompatibility
D) environmental stress
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Organizational Culture and Change
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21799
Sample Questions
Q1) Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.
Q2) All of the following are possible limitations to implementing cultural change of an organization EXCEPT for ______.
A) cultural norms are deep-seated and may be quite resistant to change
B) successful changes in an organization's culture typically occur over a long period of time
C) different generations have different feelings toward change
D) important ethical questions may arise as managers attempt to "manipulate" the norms and values of those in the organization
Q3) Successful public managers hoping to lead change must ____.
A) assess the organizations' environments and the need for change
B) plan for change both strategically and pragmatically
C) institutionalize the changes
D) all of these
Q4) Discuss the ways in which people's normal resistance to change may be overcome. How might changes be implemented more successfully?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Representing the Organization on the Outside
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21800
Sample Questions
Q1) Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.
A)True
B)False
Q2) Which of the following types of media targets a particular group or "market segment"?
A) television
B) print media
C) radio
D) press conferences
Q3) The purpose of a(n) ______ network is to help deal with a variety of ongoing and future problems.
A) service implementation
B) information diffusion
C) problem solving
D) community capacity building
Q4) Identify and discuss the three different levels of organization formulated by Thompson (1967).
Q5) What are networks? Why are they important in the delivery of services?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Managing Behavior in the Public Interest
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21801
Sample Questions
Q1) Public administrators should see themselves as public ______.
A) guardians
B) angels
C) leaders
D) entrepreneurs
Q2) Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.
A)True
B)False
Q3) One of the main tenets of the new public service is ______.
A) serve rather than steer
B) steer rather than drive
C) lead rather than follow
D) public interest is the by-product of the ultimate aim
Q4) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q5) Discuss the importance of being culturally competent.
To view all questions and flashcards with answers, click on the resource link above. Page 16