Public Sector Management
Textbook Exam Questions
Course Introduction
Public Sector Management explores the theories, structures, and processes involved in managing public organizations at local, regional, and national levels. This course examines the unique challenges faced by public sector managers, including policy implementation, resource allocation, accountability, and bureaucratic decision-making. Students will analyze the relationship between government, public employees, and citizens, and develop practical skills in leadership, strategic planning, performance measurement, and ethical governance within the public context. Through case studies and contemporary examples, the course encourages critical thinking about reform, innovation, and the evolving role of the public sector in society.
Recommended Textbook
Public Administration in Canada 2nd Edition by Paul Barker
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17 Chapters
419 Verified Questions
419 Flashcards
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Chapter 1: What Is Public Administration
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Sample Questions
Q1) In comparison to the private sector, public servants are expected to adhere to more objectives and to act in ways that result in a lesser degree of efficiency.
A)True
B)False
Answer: True
Q2) There is greater emphasis on accountability in the private sector than in the public sector.
A)True
B)False
Answer: False
Q3) Non-profit organizations are private organizations.
A)True
B)False Answer: True
Q4) The private sector is more willing to accept risks than the public sector.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Values and Ethics in Public Administration
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Sample Questions
Q1) Which of the following is similar in meaning to objective responsibility?
A)administrative accountability
B)loyalty
C)identification
D)psychological responsibility
Answer: A
Q2) What is the term for a measure of performance that may be expressed as a ratio between input and output?
A)political neutrality
B)values
C)efficiency
D)equity
Answer: C
Q3) Public servants are appointed and promoted on the basis of patronage and party affiliations.
A)True
B)False
Answer: False
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Chapter 3: Public Administration and Organization Theory:
The Structural Foundation
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Sample Questions
Q1) Who is said to have coined the term bureaucracy?
A)Vincent de Gournay
B)Maltin Albrow
C)Lyndall Urwick
D)Luther Gulick
Answer: A
Q2) Which of the following is <b>NOT</b> an ideal type of bureaucracy as outlined by Max Weber?
A)office management based on arbitrary decisions
B)full-time employment
C)system of hierarchical authority
D)use of written files
Answer: A
Q3) One of the main criticisms of Weber's work was that he spent too much time on the human side of organizations and not enough on the structural aspects of bureaucracy.
A)True
B)False
Answer: False
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Chapter 4: Public Administration and Organization Theory:
The Humanistic Response and Beyond
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Sample Questions
Q1) Total Quality Management is a form of Participatory Management.
A)True
B)False
Q2) Organizational humanists focused on what actually happened in factories instead of what <i>should </i>happen.
A)True
B)False
Q3) Which of the following is a Theory X assumption?
A)Employees dislike work and will make every attempt to avoid it.
B)Employees see work as being as natural as rest.
C)Employees can learn to take on and seek responsibility.
D)The capacity to solve organizational problem is widely dispersed.
Q4) Re-freezing an organization refers to identifying current dysfunctional behaviour and helping that organization to unlearn that behaviour.
A)True
B)False
Q5) Achievement is a hygiene factor.
A)True
B)False
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Chapter 5: Public Administration and Organization Theory:
The New Public Management, Governance, and Beyond
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Sample Questions
Q1) According to the New Public Management Theory, performance measurement should never be the focus or central aspect to the operation of the modern public organization.
A)True
B)False
Q2) Whose contribution to the evolution of New Public Management identified the need for post-bureaucratic organization?
A)Thomas Peters
B)Robert Waterman
C)Michael Barzelay
D)Max Weber
Q3) Donald Savoie wrote The Pursuit of Significance.
A)True
B)False
Q4) New Public Service is a model that balances the traditional public administration model and New Public Management.
A)True
B)False
Page 7
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Chapter 6: Government Departments and Central Agencies
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Sample Questions
Q1) Who has the power to create or transfer duties among departments through <i>the Public Service Rearrangement and Transfer of Duties Act?</i>
A)the governor-general
B)the governor-in-council
C)the prime minister
D)the cabinet minister
Q2) Which of the following types of departments are considered to be the least influential?
A)horizontal administrative co-ordinative departments
B)horizontal policy co-ordinate departments
C)central agencies
D)vertical constituency departments
Q3) New departments can only be created by an Act of Parliament.
A)True
B)False
Q4) Which of the following is a central agency?
A)Department of Justice
B)Department of National Defence
C)Department of Finance
D)Employment and Social Development Canada
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Chapter 7: Crown Agencies
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Sample Questions
Q1) What is the current state of parent Crown corporations in Canada?
A)There has been a significant increase in parent Crown corporations over the last 30 years.
B)The number of parent Crown corporations has relatively remained the same over the last 30 years.
C)There has been a significant decrease in parent Crown corporations over the last 30 years.
D)There has been insufficient data to make any claims about Crown corporations in Canada.
Q2) Crown corporations only exist at the federal level.
A)True
B)False
Q3) Ministers and Cabinet do not have any say in appointing directors and chairs of corporation boards and agencies.
A)True
B)False
Q4) There is a separate legislation for each new Crown corporation or agency.
A)True
B)False
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Chapter 8: Alternative Service Delivery ASD
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Sample Questions
Q1) Special operating agencies must report to the deputy minister.
A)True
B)False
Q2) One goal of Government 2.0 is to make government more open and transparent through technology.
A)True
B)False
Q3) Which term is synonymous with "joined-up government"?
A)public-private partnerships
B)public-public partnerships
C)special operating agencies
D)community enterprises
Q4) Which of the following is an example of a Public Private Partnership (P3)?
A)BOOT (build-own-operate-transfer)
B)special operating agencies
C)service agencies
D)departmental corporations
Q5) Special operating agencies only exist at the federal level of government.
A)True
B)False
10
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Chapter 9: The Executive and the Bureaucracy
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Q1) The governor-general is part of the legislature.
A)True
B)False
Q2) Which of the following central agencies have a departmental form and report to a ministry?
A)Department of Finance and Treasury Board Secretariat
B)Department of Finance and Privy Council Office
C)Privy Council Office and Prime Minister's Office
D)Privy Council Office and Treasury Board Secretariat
Q3) Which of the following is <b>NOT</b> an administrative central agency?
A)Prime Minister's Office
B)Privy Council Office
C)Department of Finance
D)Treasury Board Secretariat
Q4) What is another term for prime ministerial government?
A)rationale government
B)ad hoc government
C)court government
D)central government
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Chapter 10: Interdepartmental and Intradepartmental Relations
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Q1) Interactions between different departments are called intradepartmental interactions.
A)True
B)False
Q2) Which of the following is <b>NOT</b> considered a major player in the minister's office?
A)the director of communications
B)the senior special assistant to parliamentary affairs
C)the chief of staff
D)the director of policy
Q3) Which of the following Prime ministers abolished the role of the Chief of Staff in 1993?
A)Paul Martin
B)Jean Chretien
C)Brian Mulroney
D)Kim Campbell
Q4) A successful department requires that the deputy minister "manage down."
A)True
B)False
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Chapter 11: The Legislature and the Bureaucracy
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Sample Questions
Q1) Which committee examines both the public accounts and the auditor-general's report as a basis for making recommendations to the House of Commons?
A)Government Operations and Estimates committee
B)Public Accounts committee
C)Privacy and Ethics committee
D)Scrutiny of Regulations committee
Q2) Currently, how many standing committees exist?
A)2!
B)10!
C)12!
D)24!
Q3) Which of the following indirectly reports to Parliament?
A)The Office of the Parliamentary Budget Officer
B)The Office of the Privacy Commissioner
C)Elections Canada
D)The Office of the Auditor-General
Q4) The Committee on Agriculture and Agri-Food deals only with the Department of Agriculture.
A)True
B)False
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Chapter 12: The Judiciary and the Bureaucracy
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Sample Questions
Q1) Which section of the <i>Charter</i> protects individuals from discrimination based on race, colour, religion, and sex?
A)Section 7!
B)Section 8!
C)Section 15!
D)Section 25!
Q2) What does <i>ultra vires</i> mean?
A)"hear the other side"
B)"no one should be a judge in his or her own case"
C)"first among equals"
D)"beyond the power"
Q3) Which of the following cases sought reimbursement for social assistances payments made to recent immigrants who were the responsibility of private sponsors?
A)<i>Canada v Mavi</i>
B)<i>Roncarelli v Duplessis</i>
C)<i>Halpern v Attorney General of Canada et al.</i>
D)<i>R v Eldridge</i>
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14
Chapter 13: Intergovernmental Administrative Relations
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Q1) Which province is NOT part of the Tax Collection Agreements that allow the federal government to collect provincial personal income taxes for the provinces?
A)Ontario
B)British Columbia
C)Prince Edward Island
D)Quebec
Q2) Eligible provinces under the Equalization program are referred to as " have" provinces.
A)True
B)False
Q3) Which province received equalization payments for the first time at the turn of the 2010 decade?
A)Prince Edward Island
B)Newfoundland
C)British Columbia
D)Ontario
Q4) The very first period of federalism is known as classical federalism.
A)True
B)False
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Chapter 14: Non-Governmental Actors and the Bureaucracy
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Q1) Groups are advised to attempt to influence policy at the earliest possible stage of its development.
A)True
B)False
Q2) What issue was the at the core of the "Idle No More" campaign?
A)students in Quebec protesting an increase in tuition fee
B)a movement that protested against a federal bill that violated aboriginal treaty rights
C)mistreatment of prisoners by police officers
D)mistreatment of G20 protestors by police officers
Q3) What form of mechanism does Level 5 participation utilize?
A)citizen juries
B)joint working groups
C)retreats
D)advisory boards
Q4) Politicians and public servants may provide privileged access to journalists in return for favourable coverage.
A)True
B)False
Page 16
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Chapter 15: The Management of Human Resources
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Sample Questions
Q1) The Office of the Chief Human Resources Officer is housed in the Privy Council Office.
A)True
B)False
Q2) Which of the following was launched in 1989 to revitalize and revamp the human resources management portion of the public service?
A)D' Avignon Committee
B)PS 2000
C)Special Committee on Personnel Management and Merit Principle
D)Civil Service Commission
Q3) Since the mid-1980s, there has been a fairly consistent decrease in the number of Canadians working in the public sector.
A)True
B)False
Q4) When was the <i>Civil Service Act </i>passed?
A)during the Patronage Era (Pre-1918)
B)during Patronage to Merit (1918-1945)
C)during Roots of Reform (1946-1966)
D)during Failure of Reform (1979-1989)
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Chapter 16: Representative Bureaucracy and Employment Equity
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Q1) Which section stipulates that preferential treatment for groups that have historically been disadvantaged does not constitute reverse discrimination?
A)Section 1!
B)Section 7!
C)Section 15!
D)Section 25!
Q2) Which of the following fall under the employment equity program?
A)seniors
B)Francophones
C)members of the LGBT community
D)aboriginal peoples
Q3) The Public Service Commission is ultimately accountable to Parliament for the overall integrity of appointments to the public service.
A)True
B)False
Q4) Pay equity programs try to devise a job evaluation method that removes sex biases from job classifications.
A)True
B)False
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Chapter 17: The Budgetary Process
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Q1) Which of the following includes a management improvement focus that also provides decision makers with cost-minimization techniques?
A)line-item budgeting
B)performance budgeting
C)program budgeting
D)incremental budgeting
Q2) Who tables the Estimates?
A)Department of Finance
B)Privy Council Office
C)Prime Minister's Office
D)Treasury Board Secretariat
Q3) Line-item budgeting only measures inputs used.
A)True
B)False
Q4) Which of the following is an example of major transfers to persons?
A)Canada Health Transfer
B)Canada Social Transfer
C)Employment Insurance Benefits
D)Equalization Payments
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