Public Sector Management Exam Solutions
Course Introduction
Public Sector Management explores the principles, practices, and challenges associated with managing organizations within the public sector. The course examines the structure and functions of government agencies, the role of public managers, and the impact of public policies on organizational behavior and service delivery. Students will analyze topics such as leadership in public administration, decision-making processes, human resource management, budgeting and financial control, accountability, ethics, and performance evaluation. By understanding the unique environment and constraints of public sector organizations, students will develop insights into effective management strategies that promote efficiency, transparency, and responsiveness to societal needs.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations Fourth Edition by Robert B. Denhardt
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14 Chapters
555 Verified Questions
555 Flashcards
Source URL: https://quizplus.com/study-set/2445
Page 2
Chapter 1: Organizational Behavior As a Way of Thinking
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/48597
Sample Questions
Q1) Theory Y characterizes people as:
A) Motivated solely by money
B) Lazy and uninvolved
C) Inherently worthwhile
D) Complex and difficult to understand
Answer: C
Q2) Organizational behavior is concerned with how people act,their motivations,and how they interact with others.
A)True
B)False
Answer: True
Q3) Joe is researching any external issues or trends that seem likely to affect the work unit.Which management function is he engaging in?
A) Supervision
B) Budgeting
C) Representation
D) External awareness
Answer: D
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3
Chapter 2: Knowing and Managing Yourself
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) The use of personality tests in hiring can lead to the creation of heterogeneous organizations.
A)True
B)False
Answer: False
Q2) ________ tend to be symbolic and enthusiastic.
A) Artisans
B) Guardians
C) Rationalists
D) Idealists
Answer: D
Q3) Rebecca,who judges right and wrong based on her internalized principles,is in the ________ stage of moral development.
A) Unconventional
B) Preconventional
C) Conventional
D) Postconventional
Answer: D
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Chapter 3: Fostering Creativity and Innovation
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/48599
Sample Questions
Q1) Which of the following is a way to enhance positive emotions at work?
A) Providing background music
B) Humor
C) Meditation
D) All of the above
Answer: D
Q2) In the creative process,"preparation" is:
A) About conscious mental activity, but it is a matter of choice
B) Identification of issues to be dealt with at the concentration stage
C) The largely unconscious phase
D) About gathering ideas for addressing the problem
Answer: D
Q3) The biggest challenge facing public and private enterprises in the future will be:
A) The neutral pace and the separation of global society into individual systems
B) The accelerating pace and complexity of global society operating as a massively interconnected system
C) The decline of global society to operate as an interconnected system
D) The decline of global society to operate as an individual system
Answer: B
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Page 5
Chapter 4: Managing Stress
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/48600
Sample Questions
Q1) Describe the sources of stress which may be related to home-work connections based on the different stages of life of an individual.
Q2) Stress can be a cause of workplace violence.
A)True
B)False
Q3) What are the causes and consequences of stress?
Q4) The stress response can contribute to our sense of well-being,motivation,and performance.
A)True
B)False
Q5) Among the following life events in the stress inventory,pick the one which is the most stressful:
A) Jail term
B) Retirement
C) Divorce
D) Vacation
Q6) There are four stages in the General Adaptation Syndrome.
A)True
B)False
Q7) What is stress and why does it need to be managed?
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Chapter 5: Decision Making
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/48601
Sample Questions
Q1) In the organizational process model,decision makers are:
A) Encouraged to forecast the future
B) Not acting on the basis of a predetermined vision
C) Are neither encouraged to forecast the future, nor acting on the basis of a predetermined vision
D) Prevented from forecasting the future and acting on the basis of a predetermined vision
Q2) Non-programmed decisions involve difficult problem solving.
A)True
B)False
Q3) The modern rational choice models introduce the element of:
A) Self-interest
B) Public-interest
C) Private-public interest
D) None of the above
Q4) Assuming consistency,intentionality,purposefulness,and rationality on the part of individuals invariably leads to misunderstanding and possibly false assumptions.
A)True
B)False
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Trust in all major institutions,such as business,labor,and government has:
A) Decreased substantially over the last decades
B) Increased substantially over the last decades
C) Increased slightly over the last decades
D) Stayed the same over the last decades
Q2) Goal setting and expectancy theories are compatible approaches to increasing motivation.
A)True
B)False
Q3) Theory Y assumptions require __________ to accept responsibility for arranging organizational conditions and methods of operation so that people can achieve their own goals best by directing their own efforts toward organizational objectives.
A) Management
B) Manager
C) Staff
D) Worker
Q4) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
Q5) Classify the various theories on motivation and provide reasoning for the classification.
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Chapter 7: Leadership in Public Organizations
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/48603
Sample Questions
Q1) Leaders tended to be more intelligent,more dependable or responsible,and more active in social situations than others.
A)True
B)False
Q2) ________ leadership occurs when leaders and followers engage with one another in such a way that they raise one another to higher levels of morality and motivation.
A) Moral
B) Transactional
C) Transformational
D) Powerful
Q3) The readiness of an individual or a group to perform a specific task depends on the _________ and ________ to perform the task.
A) Aptitude; readiness
B) Facility; enthusiasm
C) Ability; willingness
D) Capacity; motivation
Q4) Explore the challenges of leading in a diverse organization.Discuss,providing relevant examples where appropriate.
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Chapter 8: Power and Organizational Politics
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/48604
Sample Questions
Q1) All social interactions involve a measure of mutual influence and control.
A)True
B)False
Q2) Power can be a double-edged sword.
A)True
B)False
Q3) Discuss how the views about power,workers,and organizations have changed and evolved over time.
Q4) Debbie's supervisor controls assignments,initiates transfers,and often gives poor performance evaluations.What type of power is her supervisor exercising?
A) Referent power
B) Coercive power
C) Expert power
D) Legitimate power
Q5) Covert power is easily observed.
A)True
B)False
Q6) Is power a positive or destructive force? Does it vary based on the situation? Discuss,bringing in relevant examples where appropriate.
Page 10
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Chapter 9: Communicating Effectively With Others
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.
A)True
B)False
Q2) ________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.
A) Misunderstanding
B) Distortion
C) Misrepresentation
D) None of the above
Q3) Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?
Q4) A helping relationship where one hires a management consultant is known as:
A) Informal
B) Semi-formal
C) Formal
D) None of the above
Q5) Discuss the components of supportive communication.Provide examples to support your discussion.
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Chapter 10: Working in Groups and Teams
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/48606
Sample Questions
Q1) Once the process is clearly defined,it should be the responsibility of the team to control the process.
A)True
B)False
Q2) A task-oriented member who enjoys providing the team with good technical information and data is known as a:
A) Collaborator
B) Communicator
C) Contributor
D) Challenger
Q3) According to Gardenswartz and Rowe,what is the second level for examining the diversity that individuals bring to the organization?
A) Internal dimensions
B) External dimensions
C) Personality
D) Organizational dimensions
Q4) Compare and contrast groups and teams.How are they similar? How do they differ?
Q5) Discuss best practices for implementing teams.How can managers assure that implementing a team concept will be effective?
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Chapter 11: Managing Conflict
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) The more we ________ other people,the more ________ we will be of their motives in conflicts.
A) Trust; certain
B) Disappoint; uncertain
C) Trust; uncertain
D) Disappoint; certain
Q2) Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?
Q3) When employees are ________,morale tends to be low and the amount of conflict increases.
A) Complacent
B) Anxious
C) Punished
D) Overwhelmed
Q4) Many managers feel too secure to stir up conflict among their subordinates.
A)True
B)False
Q5) Discuss what happens to conflicts as relationships become closer,more personal,and more interdependent.What are implications for public organizations?
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Chapter 12: Organizational Change
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which of the following types of change takes place within an organization's existing framework?
A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change
Q2) Creating a clear result-oriented vision in relation to discovered potential and in relation to questions of higher purpose describes which phase of the process of appreciative inquiry?
A) Discovery
B) Dream
C) Design
D) Destiny
Q3) A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of these themes:
A) Commitment to values
B) Dedication to public services
C) Pragmatic incrementalism
D) None of the above
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Page 14
Chapter
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Discuss the relationships between public agencies and legislators.What are some guidelines to develop effective relationships?
Q2) The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing
Q3) Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?
A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators
Q4) Compare and contrast the different types of media.How should each type of media be used by public agencies? Discuss,providing relevant examples.
Q5) What are networks? Why are they important in the delivery of services?
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15
Chapter 14: Managing Behavior in the Public Interest
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/48610
Sample Questions
Q1) Which of the following is NOT a main tenet of the new public service?
A) Serve rather than steer
B) Think local, act global
C) Think strategically, act democratically
D) Serve citizens, not customers
Q2) According to the tenet "the public interest is the aim,not the by-product",the goal is the creation of shared ________ and shared responsibilities.
A) Ideologies
B) Wisdom
C) Policies
D) Interests
Q3) The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.
A)True
B)False
Q4) How can one manage organizational behavior in a manner that respects the rights of the individual,adheres to democratic principles,and engenders trust,commitment,and involvement?
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