Public Sector Management Exam Bank
Course Introduction
Public Sector Management explores the theories, practices, and challenges associated with managing organizations and resources in the public sector. The course examines the unique goals, values, and constraints faced by government agencies and nonprofit organizations, focusing on topics such as public policy implementation, budgeting, leadership, human resources, accountability, and performance management. Through case studies and real-world examples, students gain insights into effective decision-making, ethical considerations, and strategies for promoting efficiency, transparency, and innovation in public service delivery.
Recommended Textbook
Public Administration in Canada 2nd Edition by Paul Barker
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17 Chapters
419 Verified Questions
419 Flashcards
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Page 2
Chapter 1: What Is Public Administration
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Which type of institution mandates Canadian content in various cultural products?
A)Crown corporations
B)government departments
C)independent tribunals
D)regulatory agencies
Answer: D
Q2) In private administration, what is usually considered the "bottom line"?
A)service
B)profit
C)human resources
D)accountability
Answer: B
Q3) There is greater emphasis on accountability in the private sector than in the public sector.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Values and Ethics in Public Administration
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25 Verified Questions
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Sample Questions
Q1) Which group is excluded from Section 33 of the <i>Public Service Employment Act</i>of 1967?
A)junior policy analysts
B)senior policy analysts
C)regional director of a department
D)deputy ministers
Answer: D
Q2) Who should appointed officials report to if there are wrongdoings in the public service?
A)Public Service Commission of Canada
B)Department of Finance
C)Department of Public Works and Government Services
D)Public Service Commission of Canada.
Answer: D
Q3) Which of the following does <b>NOT</b> concern administrative accountability?
A)political
B)legal
C)institutional
D)procedural
Answer: A
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Chapter 3: Public Administration and Organization Theory:
The Structural Foundation
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Sample Questions
Q1) Job classifications are still part of the human resource management regime governing public service.
A)True
B)False
Answer: True
Q2) Which of the following is <b>NOT</b> an ideal type of bureaucracy as outlined by Max Weber?
A)office management based on arbitrary decisions
B)full-time employment
C)system of hierarchical authority
D)use of written files
Answer: A
Q3) Who is said to have coined the term bureaucracy?
A)Vincent de Gournay
B)Maltin Albrow
C)Lyndall Urwick
D)Luther Gulick
Answer: A
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Chapter 4: Public Administration and Organization Theory:
The Humanistic Response and Beyond
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Sample Questions
Q1) Which of the following is a hygiene factor?
A)achievement
B)growth
C)salary
D)advancement
Q2) Total Quality Management is a form of Participatory Management.
A)True
B)False
Q3) Frederick Herzberg developed the maturity-immaturity theory.
A)True
B)False
Q4) Which type of power is also referred to as positional power?
A)expert power
B)legitimate power
C)coercive power
D)referent power
Q5) According to the open systems approach, technology is an output.
A)True
B)False
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Chapter 5: Public Administration and Organization Theory:
The New Public Management, Governance, and Beyond
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Sample Questions
Q1) Which of the following theoretical propositions contends that the essence of any large organizational form is <b>NOT</b> based on a Weberian ideal-type bureaucracy?
A)Post-Bureaucratic Organization Theory
B)Managerialism
C)New Public Management
D)Public Choice Theory
Q2) Who articulated the concept of New Public Governance?
A)Stephen Osborne
B)Ted Gaebler
C)Robert Denhardt
D)Jane Denhardt
Q3) Which authors outlined the concept of entrepreneurial government in their book <i>Reinventing Government?</i>
A)Donald Savoie and Sandford Borings
B)David Osborne and Ted Gaebler
C)Robert and Jane Denhardt
D)Martin Lodge and Derek Gill
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Page 7
Chapter 6: Government Departments and Central Agencies
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Sample Questions
Q1) Which of the following is part of the federal legislative branch of government in Canada?
A)Governor General
B)Opposition Parties
C)Public Servants
D)Lieutenant Governor
Q2) Who is considered the administrative head of a department?
A)associate deputy minister
B)assistant deputy minister
C)associate assistant deputy minister
D)deputy minister
Q3) Vertical constituency departments provide services directly to the public.
A)True
B)False
Q4) Deputy ministers of departments usually change when governments change.
A)True
B)False
Q5) Crown corporations are less autonomous than government departments.
A)True
B)False
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Chapter 7: Crown Agencies
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Q1) Which of the following is an example of a type of Crown corporation established through international agreements, whereby Canada either owns shares or has the ability to appoint or elect members to its governing body?
A)Calgary Airport Authority
B)International Monetary Fund
C)Canadian Security Intelligence Agency
D)Immigration and Refugee Board
Q2) Alberta has privatized the retailing of liquor.
A)True
B)False
Q3) What type of entity is the Canadian Human Rights Commission?
A)regulatory agency
B)administrative tribunal
C)Crown corporation
D)mixed enterprise
Q4) Who provides the day-to-day management and oversight of a Crown agency?
A)president and chief executive officer
B)senior vice presidents
C)chief operating officer
D)chair of the board of directors
Page 9
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Chapter 8: Alternative Service Delivery ASD
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Q1) Departmental corporations have less decision-making autonomy than government departments.
A)True
B)False
Q2) Special operating agencies must report to the deputy minister.
A)True
B)False
Q3) Which of the following is an example of a Public Private Partnership (P3)?
A)BOOT (build-own-operate-transfer)
B)special operating agencies
C)service agencies
D)departmental corporations
Q4) Which of the following is a service agency?
A)Industrial Technologies Office
B)Canadian Coast Guard
C)Defense Research and Development Canada
D)Canadian Food Inspection Agency
Q5) There are about 14 different service agencies in Canada.
A)True
B)False
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Chapter 9: The Executive and the Bureaucracy
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Q1) Which of the following central agencies have a departmental form and report to a ministry?
A)Department of Finance and Treasury Board Secretariat
B)Department of Finance and Privy Council Office
C)Privy Council Office and Prime Minister's Office
D)Privy Council Office and Treasury Board Secretariat
Q2) All cabinet committee members are chosen by individual ministers.
A)True
B)False
Q3) The Priorities and Planning committee is chaired by the prime minister.
A)True
B)False
Q4) Which of the following central agencies was involved in the Senate scandal in 2013?
A)the Prime Minister's Office
B)the Privy Council Office
C)the Department of Finance
D)the Treasury Board Secretariat
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11
Chapter 10: Interdepartmental and Intradepartmental Relations
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Q1) Which of the following acts places duties affecting human resource management in the hands of the deputy minister?
A)<i>Financial Administration Act</i>
B)<i>Civil Service Act</i>
C)<i>Public Sector Labour Relations Act</i>
D)<i>Public Service Employment Act</i>
Q2) One of the Deputy minister's functions is to manage the department.
A)True
B)False
Q3) Interactions between different departments are called intradepartmental interactions.
A)True
B)False
Q4) The number of ministerial assistants decreased between 2005 and 2015.
A)True
B)False
Q5) Many of the departmental responsibilities are prescribed in law.
A)True
B)False
Page 12
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Chapter 11: The Legislature and the Bureaucracy
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Sample Questions
Q1) Legislative committees are established to examine a specific issue, such as same-sex marriage.
A)True
B)False
Q2) The Office of the Parliamentary Budget Officer reports to the House of Commons and Senate through Scrutiny of Regulations.
A)True
B)False
Q3) Which of the following are joint committees?
A)Library of Parliament committee
B)Environmental and Sustainable Development committee
C)Canadian Heritage committee
D)Public Accounts committee
Q4) The Office of the Ethics Commissioner administers the Conflict of Interest Code.
A)True
B)False
Q5) The Committee on Agriculture and Agri-Food deals only with the Department of Agriculture.
A)True
B)False
Page 13
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Chapter 12: The Judiciary and the Bureaucracy
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Sample Questions
Q1) Only appointed officials located in departments are vulnerable to court action.
A)True
B)False
Q2) Which of the following are the most frequently used writs in Canada?
A)prohibition and certiorari
B)prohibition and mandamus
C)prohibition and habeas corpus
D)mandamus and habeas corpus
Q3) Damages were awarded against the attorney-general and premier of Quebec in the case of <i>Roncarelli v.Duplessis.</i>
A)True
B)False
Q4) Section 7 of the <i>Charter of Rights and Freedoms</i> stipulates that everyone has the right to be secure against unreasonable search and seizure.
A)True
B)False
Q5) The courts do <b>NOT</b> have the authority to review administrative actions.
A)True
B)False
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Chapter 13: Intergovernmental Administrative Relations
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Sample Questions
Q1) Eligible provinces under the Equalization program are referred to as " have" provinces.
A)True
B)False
Q2) According to Prime Minister Stephen Harper, there was little role for the federal government in health care initiatives.
A)True
B)False
Q3) The Tax Collection Agreements arrangement between the federal government and some provinces allows the federal government to collect corporate taxes.Which of the following provinces is part of that deal?
A)Ontario
B)British Columbia
C)Alberta
D)Quebec
Q4) Emergency federalism was only applied during the Depression era.
A)True
B)False
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Page 15
Chapter 14: Non-Governmental Actors and the Bureaucracy
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Sample Questions
Q1) What is the term given to the legitimate means by which groups and individuals try to influence government decisions through direct contact with politicians and public servants?
A)lobbying
B)public opinion polls
C)judicial action
D)free-riding
Q2) Which of the following interest group activity involves the solving of public interest problems with knowledge that is only available to interest groups?
A)participating
B)advocating
C)retreating
D)regulation
Q3) At which level of public involvement does social media play a significant role?
A)Level 4!
B)Level 3!
C)Level 2!
D)Level 1!
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Chapter 15: The Management of Human Resources
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Sample Questions
Q1) What is the term for individuals who are appointed to the public service for an unspecified period of time?
A)indeterminate employees
B)casual employees
C)determinate employees
D)term employees
Q2) Which of the following acts grants the Public Service Commission authority to appoint persons within the public service according to merit?
A)<i>Financial Administration Act</i>
B)<i>Public Service Labour Relations Act</i>
C)<i>Public Service Modernization Act</i>
D)<i>Appropriations Act</i>
Q3) What is the term for the appointment of an employee to another position at the same level as his/her existing position, or to a higher or lower level position without any change in the employee's personnel classification?
A)staffing
B)deployment
C)employment
D)selection
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Page 17
Chapter 16: Representative Bureaucracy and Employment Equity
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Q1) Departments and agencies are required to run employment equity programs to promote representativeness and fairness in the public service.
A)True
B)False
Q2) Visible minorities are the only designated group that has been historically over-represented in the federal public service.
A)True
B)False
Q3) Which section stipulates that preferential treatment for groups that have historically been disadvantaged does not constitute reverse discrimination?
A)Section 1!
B)Section 7!
C)Section 15!
D)Section 25!
Q4) The values arising from socialization are not reflected whatsoever in the behaviour of public servants or their recommendations and decisions.
A)True
B)False
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Chapter 17: The Budgetary Process
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Sample Questions
Q1) Who tables the Estimates?
A)Department of Finance
B)Privy Council Office
C)Prime Minister's Office
D)Treasury Board Secretariat
Q2) Line-item budgeting only measures inputs used.
A)True
B)False
Q3) Fiscal discipline only applies to maintaining short-term control of the totals in the budget.
A)True
B)False
Q4) Line-item budget is a type of expenditure budget.
A)True
B)False
Q5) Which of the following is an example of major transfers to persons?
A)Canada Health Transfer
B)Canada Social Transfer
C)Employment Insurance Benefits
D)Equalization Payments
Page 19
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