Public Sector Leadership
Chapter Exam Questions
Course Introduction
Public Sector Leadership explores the unique challenges and opportunities faced by leaders in government and nonprofit organizations. The course examines foundational theories and practical approaches to leadership in the public sector, emphasizing ethical decision-making, strategic planning, and the management of change within bureaucratic structures. Students will analyze case studies, discuss contemporary policy issues, and develop key skills for fostering collaboration, driving innovation, and leading diverse teams in complex public environments.
Recommended Textbook
Managing the Public Sector 9th Edition by Grover Starling
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12 Chapters
364 Verified Questions
364 Flashcards
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Chapter 1: The Nature of Public Administration
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Sample Questions
Q1) The classic management acronym POSDCORB is most closely associated with A) Max Weber
B) Henri Fayol
C) Henry Mintzberg
D) Peter Drucker
E) Frederick Taylor
Answer: B
Q2) The exercise the authority by government or, more precisely, the system and method by which that authority is exercised defines
A)governance.
B)public management.
C)the new public administration.
D)legitimization.
E)the science of administration.
Answer: A
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Page 3
Chapter 2: The Political-Legal Environment of Administration
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Sample Questions
Q1) Which of the following statements about administrative rulemaking is INCORRECT?
A) The most common rulemaking procedure is notice-and-comment rulemaking
B) The rules and regulations of all federal agencies are compiled in the Code of Federal Regulations.
C) Interpretive rules are legally binding on the public.
D) An agency need not respond to all comments.
E) Rulemaking is a continual national activity for more than 100 agencies.
Answer: C
Q2) One source of power for a manager derives from the identification of others with him or her, The technical name for this type of power is
A)connection.
B)charisma.
C)dependence.
D)transference.
E)referent.
Answer: E
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Chapter 3: Intergovernmental Relations
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Sample Questions
Q1) Allegheny County, Pennsylvania, best illustrates
A)the new federalism.
B)divestiture.
C)making alternatives to the agreement appear worse than the agreement.
D)multiculturalism.
E)the growing need for regionalism.
Answer: E
Q2) Since the 1990s, the U.S.Supreme Court has
A)avoided tough decisions on federal-state issues.
B)strengthen federalism.
C)continued to weaken federalism by narrow votes.
D)declared home rule unconstitutional.
E)ruled that the Base Realignment and Closure Commission had exceeded its authority. Answer: B
Q3) How do categorical grants differ from block grants?
Answer: not answered
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Chapter 4: Administrative Responsibility and Ethics
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Sample Questions
Q1) The concept of due process is stated for the state courts in
A)the Fifth Amendment.
B)the Tenth Amendment.
C)the Fourteenth Amendment.
D)the Charter of the National Conference of State Attorneys General.
E)the Olmstead decision (1928).
Q2) What men and women would choose if they saw clearly, thought rationally, and acted disinterestedly and benevolently defines
A)rational choice or public choice.
B)codes of conduct.
C)utilitarianism.
D)general will.
E)public interest.
Q3) Why should an administrator study ethics?
Q4) How does Aristotle think one finds happiness?
Q5) What does Bok recommended we do about deception by government officials?
Q6) Discuss some of the reasons some public officials deceive.
Q7) Define the public interest.
Q9) What is administrative responsibility? Page 6
Q8) At a practical level, why is honesty important in a society?
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Page 7
Chapter 5: Planning
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Sample Questions
Q1) At the National Park Service, substantial increases in visitation drive up cost for many operations that directly support visitor activities, such as waste disposal; general maintenance and supplies; road, trail, and campground repair; employee overtime; and utilities.Additionally, staff are sometimes diverted from other activities to manage the increasing crowds. Based on the statement above, top management might want to turn to which forecasting technique as a planning aid?
A)Expert forecasting
B)Leading indicators
C)Modeling
D)Extrapolation
E)Delphi
Q2) What the forecasting methods are available to public administrators?
Q3) Discuss the three stages of crisis management.
Q4) The second step in strategic planning is to align activities, core processes, and resources.What exactly does this mean?
Q5) According to the new regionalists, there are three simple rules for developing the land.What are these rules and why might they be hard to realize in practice?
Q6) How do policies, plans, and programs differ?
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Chapter 6: Decision Making
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Sample Questions
Q1) Explain how the following pair of concepts might be helpful to an administrator framing a decision: (a) upper and lower limits of a decision and (b)limiting or strategic factors in decision making.Be specific.
Q2) The first step in decision making is to identify the problem.Discuss some of the difficulties this step entails.
Q3) A public manager faces the following set of conditions: problem is relatively uncertain and complex and has potential for conflict; problem and its solution have important personal and organizational consequences; there are significant but not immediate deadline pressures; implementation will require widespread acceptance.Under these conditions, the manager most likely would use
A)nominal group technique (NGT).
B)operations research (OR).
C)multi-objective model.
D)systems analysis.
E)cost-benefit analysis (CBA).
Q4) How does cost-effectiveness analysis differ from cost-benefit analysis?
Q5) Discuss the advantages and disadvantages of group decision making techniques.
Q6) Compare and contrast systems analysis to operations research.
Q7) Explain the importance of discounting in cost-benefit analysis.
Page 9
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Chapter 7: Organizing
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Sample Questions
Q1) Which of the following principles states that authority and responsibility should flow in a direct line vertically from the highest level to the lowest level?
A)Scalar principle
B)Line and staff principle
C)Systems structure
D)Division of labor
E)Mosaic
Q2) The text identified two types of teams: cross-functional and permanent.Given example of each.
Q3) List the key features of a bureaucracy.
Q4) According to the text, what matters most in determining the span of control is not how many people report to the manager but
A)the level of maturity of the subordinates.
B)the length of time the subordinates have been in the organization.
C)how many people who have to work with each other report to the manager.
D)the experience of the manager.
E)the organization's environment.
Q5) How does a matrix organization operate.What are its strengths and weaknesses?
Q6) Defined a network organization and give an example.
Page 10
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Chapter 8: Leading
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Sample Questions
Q1) What was one of the two major ways presented in the text by which top management can approach the challenge of organizational change?
A) stakeholder analysis
B) values-based leadership
C) organizational development
D) social contract
E) internal network building
Q2) How might an administrator actually use Maslow's hierarchy of needs?
Q3) According to the hierarchy of needs, human motives follow what pattern, from bottom to top?
A)safety, physiological, esteem, social, self-actualization
B)physiological, social, safety, esteem, self-actualization
C)physiological, safety, social, self-actualization, esteem
D)physiological, safety, social, esteem, self-actualization
E)self-actualization, social, esteem, physiological, safety
Q4) What makes for effect each communication by a leader? Can you give recent examples of effective and ineffective communication by prominent political leaders?
Q5) Explained the significance of the Hawthorne studies.
Q6) Explain the contingency approach to leadership.
Page 11
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Chapter 9: Implementation
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Sample Questions
Q1) Which of the following is NOT an aspect or step in case management?
A)Acquisition
B)Articulation
C)Screening
D)Prioritization
E)Scope definition
Q2) Why do some think public-private partnerships are an attractive way to deliver services?
Q3) How does backward mapping work?
Q4) In Friendly Fire, Scott A. Snook suggests a mechanism he calls
A) crisis heroism
B) practical drift
C) the tragedy of the Commons
D) information anxiety
E) fixes that fail
Q5) Compare and contrast the following three scheduling models: Gantt chart, CPM, and PERT.
Q6) Explain reengineering and discuss its limits.
Q7) What is privatization?
Q8) What are the lessons of the case study "Friendly Fire" for every organization?
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Chapter 10: Human Resources Management
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Sample Questions
Q1) The Civil Service Reform Act of 1978 did all the following EXCEPT
A)split the Civil Service Commission into two units.
B)prohibit state employees from suing their employers in either state or federal courts.
C)establish an independent federal labor relations authority.
D)create a separate personnel system for the highest-ranking civil service officials.
E)restate and elaborate the merit principle.
Q2) The two situations in which sexual harassment is illegal are:
A) radix malorum and adverse surroundings
B) quid pro quo and antagonistic conditions
C) quantum sufficit and adverse surroundings
D) quid pro quo and hostile environment
E) radix malorum and hostile environment
Q3) EEOC guidelines identify two situations in which sexual harassment is illegal.Describe these situations.
Q4) Explain the difference between test validity and test reliability.Hint: it might be easier if you use the SAT as an example.
Q5) What are the defenses against charges of discrimination?
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Page 13
Chapter 11: Public Financial Management
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Sample Questions
Q1) Currently, the total federal debt as percentage of GDP is about
A) 10
B) 20
C) 40
D) 80
E) 160
Q2) Which of the following is NOT generally recognized as one of the pragmatic concepts with which a financial manager in the public sector should be acquainted when developing a tax system?
A) horizontal equity
B) vertical equity
C) tax efficiency
D) tax effectiveness
E) tax overlapping
Q3) Describe the four basic phases out the federal budget cycle.
Q4) What is debt management?
Q5) What is new performance budgeting, and what are some of the difficulties in making it work?
Q6) Distinguish accrual accounting from cost accounting.
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Q7) Explain the importance of cash management to state and local governments.
Chapter 12: Information Management
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Sample Questions
Q1) According to the text, which of the following is NOT one of the five characteristics of high quality, useful information?
A) complete
B) falsifiable
C) relevant
D) timely
E) economical
Q2) You have friend scheduled to give an important presentation at the end of the week.Being relatively inexperienced in making such presentations, he asks you for some advice.What briefly would you say?
Q3) Which of the following points was not one of the "eight C's of communication"?
A) capability of audience
B) customer benefits
C) core competence
D) call to action
Q4) The text presents three examples of how organizations acquire information: the British Civil Service in India, the Eisenhower White House, and the World Health Organization.What lessons to you draw from these examples?
Q5) "Reason and instinct do not represent rival views of leadership." Explain.
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