Public Relations Exam
Bank
Course Introduction
Public Relations is a dynamic course that introduces students to the principles, strategies, and practices involved in managing communication between organizations and their publics. The course covers essential topics such as media relations, crisis communications, event planning, and reputation management. Students will learn how to craft effective messages, develop PR campaigns, and utilize digital platforms and social media for engagement. Through case studies and practical projects, the course also emphasizes ethical considerations and the importance of building and maintaining positive relationships with diverse stakeholders.
Recommended Textbook
Strategic Communication in Business and the Professions 7th Edition by Dan OHair
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14 Chapters
549 Verified Questions
549 Flashcards
Source URL: https://quizplus.com/study-set/1678
Page 2
Chapter 1: Communication in Organizations
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33279
Sample Questions
Q1) The means by which a message moves from source to receiver is called encoding.
A)True
B)False
Answer: False
Q2) Which of the communication skills needed for excellence in an information age deals With employees being made to feel that they can make a difference in their company?
A) versatility
B) vision
C) sensitivity
D) creative insight
Answer: C
Q3) According to McGregor,theory Y holds that employees basically
A) have a dislike for work and will seek to avoid it if possible.
B) will seek responsibility under the right conditions.
C) work for the reward of satisfying their egos or their self
D) are no different from theory X employees.
Answer: C
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Chapter 2: The Model of Strategic Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Organizational structure refers to the actual environment where the organization is located.
A)True
B)False
Answer: True
Q2) Values and ethics are the same.
A)True
B)False
Answer: False
Q3) Identifying the problem is the first step in the goal -setting process.
A)True
B)False
Answer: True
Q4) Maintaining candor,avoiding deception,keeping messages accurate,and maintaining Consistent behavior are some guidelines for sustaining
A) communication values.
B) political behavior.
C) ethical communication.
D) goal
Answer: C
Page 4
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Chapter 3: Diversity in Business and the Professions
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) When a medical doctor says,"Nurse,hand me the sharp,silver thingy," he is using a jargon.
A)True
B)False
Answer: False
Q2) Improving communication flexibility and tolerance for ambiguity enhances communication competence.
A)True
B)False
Answer: True
Q3) Which of the following characteristics will NOT result in positive communication Behavior between culturally diverse people?
A) identifying the sites of conflict
B) analyzing oneself, the event, and the context
C) passively communicating in a noninteractive style
D) understanding and prioritizing agenda items for both parties
Answer: C
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Chapter 4: Listening Skills
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Which of the following is a leading question?
A) "George, tell me more about those reports."
B) "What is your attitude on cost accounting?"
C) "You believe this new policy is inappropriate, don't you?"
D) "Do you mean this fiscal year or last?"
Q2) When listening in a classroom,noise in the hallway is an example of an emotional distraction.
A)True
B)False
Q3) Reflective tactics is a strategy for uncovering a speaker's feelings.
A)True
B)False
Q4) Perception is the process of creating meaning based on experience.
A)True
B)False
Q5) A good example of a reflective question or empathic strategy is
A) "Are you in a bad mood today or what?"
B) "What the hell were you thinking when you did that?"
C) "How did you feel when Erica left without saying anything?"
D) "Why do you always do this to me at the last minute?"
Page 6
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Chapter 5: Verbal and Nonverbal Skills
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) The personal bubbles mentioned in the text fluctuate depending on which factors:
A) the situation and the people one is communicating with.
B) the personality and mood of the communicators.
C) the communication style of the interactants.
D) the gender and ethnic background of both the interactants.
Q2) Oculesics is another word for eye behavior.
A)True
B)False
Q3) Which of the following dress -code regulations have been upheld in court?
A) no earrings for men
B) no braided hair
C) no facial hair
D) no long hair for men or women
E) All of the above
Q4) A student at the library spreading his papers,books,backpack,and jacket across a table is demonstrating territoriality.
A)True
B)False
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Chapter 6: Leadership and Management Skills
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) The four functions of management are planning,organizing,motivating,and coordinating.
A)True
B)False
Q2) One of the four steps of managing change in an organization is to focus the organization on a vision.
A)True
B)False
Q3) A leader is said to be hubristic when
A) the employees admire their leader excessively and consider him/her a demigod.
B) he/she is willing to do all of the work himself/herself.
C) he/she is unsure of the company's policy and procedure.
D) he/she is full of excessive pride, holding the belief that he/she is invincible and omnipotent.
Q4) Clarity,consensus,and intensity are three approaches that can help leaders promote A) ideas.
B) strong personalities.
C) shared values.
D) production.
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Chapter 7: Work Relationships
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) When a female demonstrates characteristics that are stereotypically male,such as risk taking and power seeking,she is demonstrating gender role congruency.
A)True
B)False
Q2) __________ service at its best means that customers received ongoing attention from a Specific person.
A) Increased
B) Sensationalized
C) Perceptual
D) Personalized
Q3) Ignoring personal idiosyncrasies is a key contributor in forming positive shared -task relationships with coworkers.
A)True
B)False
Q4) One of the benefits for the protégé in a mentoring relationship is that he/she will obtain a greater knowledge of the politics of the organization.
A)True
B)False
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Page 9
Chapter 8: Interviewing Skills
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) Possible obstacles to a successful interview process may include lack of courtesy and forgetfulness.
A)True
B)False
Q2) Which media interview is conducted by a television personality that is planned in Advance,less intense than others,taped,and shown several days later?
A) a mediated press interview
B) an in -person press interview
C) a teleconference
D) a talk show
Q3) It is helpful for the interviewer to define the __________ qualifications necessary for the Job to avoid selecting overqualified candidates.
A) maximum
B) specific
C) extensive
D) minimum
Q4) The primary goal of the interviewee is to acquire a big salary.
A)True
B)False
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Chapter 9: Fundamentals of Group Communication
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) To maintain cohesiveness,groups can encourage members to feel a sense of belonging, Allow others to express themselves freely,and
A) encourage outside group activity.
B) build group membership.
C) discourage outside group activity.
D) reinforce accomplishments both inside and outside formal group meetings.
Q2) Member satisfaction is greater in low -cohesive groups than in high -cohesive groups.
A)True
B)False
Q3) The primary advantage of electronic communication is that people prefer to avoid face -to -face interaction
A)True
B)False
Q4) Among other things, affinity groups provide participants with a non -threatening environment to explore options.
A)True
B)False
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Chapter 10: Meetings: Forums for Problem Solving 305
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Analysis and reasoning are essentially the same thing.
A)True
B)False
Q2) In the process of problem solving,using questionnaires to collect opinions and judgments from experts is called the Augustus technique.
A)True
B)False
Q3) As you prepare visual and audio aids for a meeting,what question should you ask yourself first?
A) "Where can I get them from?"
B) "Does the equipment work?"
C) "Given the requirements of the meeting, what can I use that will be most effective and productive?"
D) "Given the room setup, can everyone see the aids?"
Q4) A syllogism is a three -part argument containing a general truth, a related claim, and a conclusion.
A)True
B)False
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Chapter 11: Negotiation and Conflict Management
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which conflict style is more concerned with personal goal achievement than with Relational stability?
A) collaborating
B) accommodating
C) compromising
D) competing
Q2) What is one of the most frequent obstacles to conflict resolution?
A) competing goals
B) failure to listen
C) anxiety
D) scarce resources
Q3) Negotiators have __________ to bargain in good faith,demonstrate respect for the rights Of other negotiators,and encourage fair and open discussion of issues.
A) no obligation
B) a communication obligation
C) an ethical obligation
D) very little obligation
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Chapter 12: Developing and Delivering Effective Presentations
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) When using a visual aid,focus your attention on the visual aid instead of the audience. This encourages the audience to focus on the visual aid also.
A)True
B)False
Q2) To minimize anxiety before giving a presentation,one should
A) practice only in front of a mirror.
B) drink a lot of caffeine.
C) plan, prepare, and practice.
D) realize that most people do not share a common fear of public speaking.
Q3) Ceremonial presentations demonstrate your commitment to organizational ideals or your organization's commitment to its valued ideals.
A)True
B)False
Q4) Trustworthiness is not an important factor in rapport building. A)True
B)False
Q5) Abstract explanations are more successful than concrete explanations. A)True B)False
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Chapter 13: Informative Presentations
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) The three patterns of organization useful for a presentation with the goal of explanation are the cause/effect pattern,the comparison/contrast pattern,and the true/false pattern.
A)True
B)False
Q2) Why should a speaker reduce jargon in the presentation?
A) using it will alienate the audience
B) using it will show that the speaker is an expert
C) using it may create confusion, misunderstanding, and resentment
D) using it will show that the speaker is prepared for the presentation
Q3) Informative presentations share information,shape perceptions,and set agendas.
A)True
B)False
Q4) Which pattern of organization works best with a demonstrative presentation?
A) chronological
B) topical
C) cause/effect
D) spatial
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Chapter 14: Persuasive and Special Presentations
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) If a speaker wants to use the influence of an opinion leader for the presentation, He/she should be __________ about it.
A) shy
B) open
C) somewhat overt
D) elusive
Q2) What persuasive resource does a speaker use when his/her attempts to persuade an Audience is based on the testimony or influence of a valued or popular employee?
A) the listener's perspective
B) an opinion leader
C) credibility
D) reinforcement
Q3) The three components of credibility are trustworthiness,competence,and dynamism.
A)True
B)False
Q4) Maslow's five levels of human needs are basic needs,security needs,hygiene needs, esteem needs,and self
A)True
B)False
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