Public Policy and Management Review Questions
Course Introduction
Public Policy and Management explores the processes by which public policies are formulated, implemented, and evaluated within various governmental and organizational contexts. The course covers key concepts such as policy analysis, agenda setting, decision-making, leadership, and the dynamics between public institutions and stakeholders. Students will examine case studies to understand the impact of governance structures, ethical considerations, and the role of evidence-based decision-making in addressing complex societal issues. Additionally, the course addresses management strategies for public sector organizations, emphasizing efficiency, transparency, and accountability in the delivery of public services.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations Fourth Edition by Robert B. Denhardt
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14 Chapters
555 Verified Questions
555 Flashcards
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Chapter 1: Organizational Behavior As a Way of Thinking
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) In order for executives at the top levels of government to be successful,they must have the ability to work with and through people.
A)True
B)False
Answer: True
Q2) Define the different levels of analysis in organizational behavior.What questions should be asked for each level? How should the analysis be conducted?
Answer: Varies
Q3) Jason believes he should focus on the strength,resilience,and vitality of his workers.He is most likely influenced by which researcher?
A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman
Answer: B
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Chapter 2: Knowing and Managing Yourself
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Carl is driven by a desire to pursue work that achieves something of value,such as helping others.Which of the following is most likely his career anchor?
A) Autonomy/independence
B) Entrepreneurial creativity
C) Service/dedication to a cause
D) Lifestyle
Answer: C
Q2) People who do not trust others often are viewed by others as untrustworthy themselves.
A)True
B)False
Answer: True
Q3) The use of personality tests in hiring can lead to the creation of heterogeneous organizations.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Fostering Creativity and Innovation
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) In Synectics,which type of metaphor uses an image to represent the problem?
A) Fantasy analogy
B) Personal analogy
C) Physical analogy
D) Symbolic analogy
Answer: D
Q2) Which of the following is not a step to generate an idea box?
A) Specify the purpose
B) List variations
C) Try combinations
D) Implement solutions
Answer: D
Q3) Enumerate and explain key impediments to creativity in an organizational setting,using examples where appropriate.
Answer: Varies
Q4) "Any form of action that leads to results that are novel,useful,and predictable" is one of many definitions of creativity.
A)True
B)False
Answer: True
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Chapter 4: Managing Stress
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) Among the following life events in the stress inventory,pick the one which is the most stressful:
A) Jail term
B) Retirement
C) Divorce
D) Vacation
Q2) Compare and contrast "Lifestyle adjustment" and "Attitude adjustment" as ways to cope with and manage stress.
Q3) Which of the following may not be viewed as an attempt to manage and control time?
A) Withdrawing from others
B) Skipping meals
C) Sleeping less to work more
D) Spending less time with family
Q4) Describe the sources of stress which may be related to home-work connections based on the different stages of life of an individual.
Q5) There are three stages in the General Adaptation Syndrome?
A)True
B)False
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Chapter 5: Decision Making
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41 Verified Questions
41 Flashcards
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Sample Questions
Q1) The people that will need to live with the new decisions should be involved in the decision making.
A)True
B)False
Q2) The "economic man" argument suggests that:
A) People consider all available alternatives and then make choices that maximize the values they receive
B) People pick the cheapest options wherever available
C) People pick the most expensive option provided it offers added value
D) People rarely consider the benefits of picking a more expensive option before selecting the most economic one
Q3) Compare and contrast the organizational process model and the governmental politics model of decision making.
Q4) Non-programmed decisions are those that are:
A) Programmed by authority
B) Not programmed by authority
C) Repetitive and routine
D) Infrequent
Q5) What is managerial discretion?
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Projection is a mental process in which we:
A) Attribute or assign our own feelings, motives, or qualities to other people
B) Chart the feelings, motives, or qualities of other people
C) Ignore the feelings, motives, or qualities of other people
D) Influence the feelings, motives or qualities of other people
Q2) Motivation can be defined as the cause that:
A) Makes people achieve the impossible
B) Enables people to achieve beyond their normal means
C) Makes people do what they do
D) Disables people from making mistakes
Q3) Porter and Lawler refined Vroom's model to suggest that,although employee effort is determined by both the value placed on certain outcomes and the degree to which people believe that their efforts will lead to these rewards,effort does not always lead to task accomplishment.They suggested that two other factors need to be considered:
A) Employee opportunity and employee growth
B) Organizational ability and structural role
C) Employee ability and role clarity
D) Employee ability and organizational clarity
Q4) Discuss Marcum's arguments on the flaws in motivational theories.
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Chapter 7: Leadership in Public Organizations
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) In the countries which score _________ on power distance,subordinates are more likely to disagree with their leaders and desire a 'consultative style' of management.
A) Low
B) High
C) In the middle
D) None of the above
Q2) Explore the challenges of leading in a diverse organization.Discuss,providing relevant examples where appropriate.
Q3) What are the five dimensions of collaboration?
A) Governance, administration, autonomy, mutuality, and trust-building
B) Governance, administration, autonomy, mutuality, and respect
C) Equality, administration, autonomy, mutuality, and trust-building
D) Governance, administration, equality, autonomy, and mutuality
Q4) Which of the following are not characteristics of leadership?
A) A strong drive for responsibility and task completion
B) Creativity and originality in problem solving
C) A capacity for absorbing stress
D) An untenable positive approach
Q5) What is street-level leadership? How does it affect public policy?
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Chapter 8: Power and Organizational Politics
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Power can be a double-edged sword.
A)True
B)False
Q2) If we have the perception that our power position is ________ than our counterpart's,we are ________ likely to use power-balancing tactics.
A) Higher; more
B) Lower; more
C) Lower; less
D) None of the above
Q3) According to Wilson,fostering your employees' participation,listening carefully to their values and interests,and building and supporting their confidence and skills is known as:
A) Thrilling
B) Respectful
C) Uplifting
D) Powerful
Q4) Come up with a scenario where a manager in a public organization might face a problem and develop a strategy that the manager should use to solve the problem.Be sure to discuss power in your solution.
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Chapter 9: Communicating Effectively With Others
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37 Verified Questions
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Sample Questions
Q1) The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.
A)True
B)False
Q2) According to Carl Rogers,the main obstacle to effective communication is people's tendency to evaluate.
A)True B)False
Q3) Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?
Q4) Variation in our tone of voice or in its pitch,expression,or rate of speed is known as:
A)Paralinguistics
B)Occulesics
C)Linguistics
D)Kinesics
Q5) Women are more cooperative and team oriented than men in the workplace.
A)True B)False
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Chapter 10: Working in Groups and Teams
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss,providing relevant examples where appropriate.
Q2) A task-oriented member who enjoys providing the team with good technical information and data is known as a:
A) Collaborator
B) Communicator
C) Contributor
D) Challenger
Q3) Emotional intelligence has been found to be an important factor in predicting team performance.
A)True
B)False
Q4) An example of a country with an individualistic society is:
A) United States
B) Latin America
C) Saudi Arabia
D) All of the above
Q5) Compare and contrast groups and teams.How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/48607
Sample Questions
Q1) The competition approach to conflict is low on assertiveness and low on cooperation.
A)True
B)False
Q2) People tend to give reasons such as unstable causes,judgments,and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.
A)True
B)False
Q3) According to the attribution theory of conflict,satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.
A)True
B)False
Q4) We will most likely adopt a(n)________ style if we have a low concern for self and high concern for others.
A) Dominating
B) Avoiding
C) Compromising
D) Obliging
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Page 13
Chapter 12: Organizational Change
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
Q2) The systems approach is seen as a way of ensuring attention to the "big picture."
A)True
B)False
Q3) Force field analysis is a useful tool for evaluating a large number of interrelated forces and tracking their likely effects in the future.
A)True
B)False
Q4) OD represents a particular philosophy.According to Golemniewski (1972)what values are included in this philosophy?
Q5) What is organizational culture? How is it created or formed? What does it consist of? Discuss,providing relevant examples where appropriate.
Q6) Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?
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Page 14
Chapter 13: Representing the Organization on the Outside
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/48609
Sample Questions
Q1) The best blogs provide the opportunity for:
A) Direct feedback
B) Formal discussion
C) Press releases
D) All of the above
Q2) Discuss the role of public managers in the past,present,and future.How has their role changed over time?
Q3) Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.
A)True
B)False
Q4) You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.
A)True
B)False
Q5) RSS provides another way of getting information out to the public in a quick and efficient manner.
A)True
B)False
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Chapter 14: Managing Behavior in the Public Interest
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) The new public service emphasizes the importance of:
A) Managing through people
B) Commanding people
C) Coercing people
D) Convincing citizens
Q2) The public service should discourage creating processes and arenas in which citizens can engage with one another.
A)True
B)False
Q3) If productivity is the key that propels an organization into profitability,why is it that in the new public service,we should value people and not just productivity?
Q4) What is the importance of valuing citizenship and public service above entrepreneurship?
Q5) Which of the following is NOT a main tenet of the new public service?
A) Serve rather than steer
B) Think local, act global
C) Think strategically, act democratically
D) Serve citizens, not customers
Q6) Describe the "new public service,and how it has evolved.
Page 16
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