Public Administration Review Questions
Course Introduction
Public Administration is the study of government policies, programs, and the management of public sector organizations. This course introduces students to the fundamental principles, structures, and processes that underpin the functioning of public agencies at the local, state, and federal levels. It covers topics such as organizational theory, public policy formulation and implementation, budgeting, human resource management, ethics, and accountability in the public sector. Through the analysis of case studies and practical examples, students will gain insights into the challenges of public governance, the role of leadership, and the importance of effective administration in addressing societal needs and promoting the public good.
Recommended Textbook
Leadership Research Findings Practice and Skills 8th Edition by Andrew J. DuBrin
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15 Chapters
907 Verified Questions
907 Flashcards
Source URL: https://quizplus.com/study-set/1359 Page 2
Chapter 1: The Nature and Importance of Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27131
Sample Questions
Q1) A component of the general learning model applied to skill development in leadership is
A) memorizing lists of great business leaders.
B) making cross-comparisons of leadership theories.
C) reading vision statements in annual reports.
D) conceptual information supported by examples of leaders in action.
Answer: D
Q2) When Carlos, the manager of a coffee shop, speaks to customers in order to find out trends in their preferences and their changing requirements, he is performing the leadership role of a(n) _____.
A) coach and motivator
B) team builder
C) entrepreneur
D) team player
Answer: C
Q3) Alexis is engaged in the team builder role when she performs individual contributor tasks on a regular basis.
A)True
B)False
Answer: False
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Chapter 2: Traits Motives and Characteristics of Leaders
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62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/27132
Sample Questions
Q1) An important strength of the trait approach to leadership is that it:
A) can help with leadership selection and development.
B) specifies how much of a given trait is important for leadership.
C) specifies which traits are needed for leadership in a given situation.
D) helps in analyzing the situational demands.
Answer: A
Q2) Torres was recently appointed the marketing head of a cosmetics company. He has a keen interest in the cosmetics industry and has extensively studied the company's past growth and marketing strategies. This reveals that Torres:
A) is an extraverted leader.
B) exudes a strong sense of warmth and courage.
C) has knowledge of the key task the group is performing.
D) is influenced by personalized power motive.
Answer: C
Q3) Kent is an enthusiastic leader, so his enthusiasm is likely to:
A) be perceived as an annoyance by group members.
B) help him build relationships with the group.
C) be perceived as somewhat of a phony by group members.
D) make it difficult for him to advance further.
Answer: B
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Chapter 3: Charismatic and Transformational Leadership
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/27133
Sample Questions
Q1) We know that charismatic leadership has taken place when A) group members feel manipulated even though the cause is important.
B) the leader feels good about his or her accomplishments.
C) extraordinary levels of devotion, identification, and emulation are aroused in group members.
D) the leader is highly accepted by group members and superiors.
Answer: C
Q2) Courtney is the finance head of a tourism company. Recognizing that the company is hard-pressed financially, she decides to cancel the projects that are riskier in nature, and concentrated more on developing its reliable projects. Which of the following strategies has been adopted by Courtney?
A) Romanticizing risk
B) Creating a vision for the organization
C) Developing a personal brand and building trust
D) Concentrating resources on areas that need the most change
Answer: D
Q3) Displaying an in-your-face attitude can contribute to a person's charisma.
A)True
B)False
Answer: True
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Chapter 4: Leadership Behaviors Attitudes and Styles
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63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/27134
Sample Questions
Q1) The teamwork approach is built into the participative leadership style.
A)True
B)False
Q2) Providing group members with too little hands-on guidance about how to accomplish important work can be a symptom of _____.
A) micromanagement
B) macromanagement
C) poor delegation
D) management openness
Q3) As a leader, department manager Anna is highly concerned about results, and has little concern for people. Her Managerial Grid style is labeled _____.
A) 1, 9 Accommodating
B) 9, 1 Controlling
C) 1, 1 Indifferent
D) 9, 9 Sound
Q4) A perform-or-perish culture calls for more of a consensus style of leadership.
A)True
B)False
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Chapter 5: Contingency and Situational Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27135
Sample Questions
Q1) In path-goal theory, the participative leader is best suited for improving the morale of:
A) well-motivated employees who perform repetitive tasks.
B) well-motivated employees who perform nonrepetitive tasks.
C) poorly-motivated employees who perform repetitive tasks.
D) poorly-motivated employees who perform nonrepetitive tasks.
Q2) Which one of the following is the most recommended approach to leadership during a crisis?
A) Lead with compassion.
B) Rely heavily on consensus leadership.
C) Move group members away from their usual work routine.
D) Choose a circle-the-wagons mentality.
Q3) According to the normative decision model, leaders must choose a style that brings about the correct degree of _____ when making decisions.
A) group participation
B) group motivation
C) goal setting
D) job satisfaction
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Chapter 6: Leadership Ethics and Social Responsibility
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27136
Sample Questions
Q1) Louise, the managing director of a company, should put personal interests ahead of the company's interests to create a socially and ethically responsible company.
A)True
B)False
Q2) Edwin, an engineer in a construction material manufacturing company, always strives to give his best because he is aware that he is contributing to something larger and would be recognized for it. It can be inferred from the given scenario that _____.
A) employees who work in an ethical environment tend to be better motivated B) putting personal interests before the company's interest builds socially responsible organizations
C) individuals tend to focus on the intent of an action rather than on the action itself
D) people are primarily concerned with receiving external rewards and avoiding punishment
Q3) Ethics deals mostly with compliance to rules and regulations.
A)True
B)False
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Chapter 7: Power Politics and Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27137
Sample Questions
Q1) _____ is a political strategy that places subordinates in intense competition for resources and eventually leads them into a fight.
A) Playing territorial games
B) Resolving a false catastrophe
C) Divide and rule
D) Embrace or demolish
Q2) The major outcomes of the perception of politics are less commitment to the organization and a stronger intention to quit the company.
A)True
B)False
Q3) Which of the following is true of delegation?
A) It makes effective leadership more difficult than empowerment.
B) It involves less checking on subordinates than empowerment.
C) It is more motivational than empowerment.
D) It is a narrower concept than empowerment.
Q4) Working on problems critical to the company's success helps provide a person with power.
A)True
B)False
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Chapter 8: Influence Tactics of Leaders
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27138
Sample Questions
Q1) _____ is the most successful influence outcome.
A) Commitment
B) Compliance
C) Resistance
D) Debasement
Q2) A hands-on leader is typically task oriented.
A)True
B)False
Q3) The more powerful leaders are , the more they need to create a coalition.
A)True
B)False
Q4) Which of the following influence tactics requires that the leader serve as a model the desired behavior?
A) Exchanging favors and bargaining
B) Rational persuasion
C) Leading by example
D) Getting network members to support your position
Q5) Describe the three major outcomes of influence tactics, with specific examples or cases, which portray these outcomes.
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Chapter 9: Developing Teamwork
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27139
Sample Questions
Q1) A major characteristic of a team is:
A) submerging conflicts to reach a consensus.
B) common commitment.
C) ingratiation of its members.
D) self-actualization of its members
Q2) With respect to safety, positive leader-member exchanges:
A) encourage group members to take more risks.
B) lead to greater commitment and fewer accidents.
C) enhance morale, thereby leading to a carefree attitude toward accidents.
D) virtually eliminate accidents.
Q3) An effective way of getting team members committed to the consensus decision is to ensure that their voice has been heard.
A)True
B)False
Q4) Which of the following is a key practice that leaders in virtual teams should practice?
A) Soliciting minimum number of volunteers for the team
B) Maintaining frequent communication with the team
C) Ensuring that the team members are uniform
D) Minimizing the use of communication technology in the team
Page 11
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Chapter 10: Motivation and Coaching Skills
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27140
Sample Questions
Q1) The term engagement refers to :
A) employees limiting themselves to those tasks that are specific to their roles.
B) high levels of personal investments in the tasks performed on a job.
C) serving a one-month notice period in the organization.
D) avoiding offering a reward for a good performance.
Q2) Ryan's team has performed beyond the performance standard set for the team in the previous financial year. This makes the team eligible for additional incentives. The improved performance will make the team members eligible for a promotion in a few months. In the context of the expectancy theory, which of the following statements is true in this case?
A) The team being considered eligible for promotion is the second-level outcome.
B) The team receiving an outstandding performance review is the second-level outcome.
C) The performance of each team member denotes the instrumentality.
D) The performance of each team member is known as the expectancy.
Q3) The most effective goals, according to goal theory, are those that encourage a worker to "do his or her best."
A)True
B)False
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Page 12
Chapter 11: Creativity Innovation and Leadership
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59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/27141
Sample Questions
Q1) A business example of thinking outside the box is:
A) people of all ages might respond to advertising.
B) sidewalks can be made out of rubber rather than cement.
C) the market potential for human health insurance is very high.
D) car-wash customers might also want the car to be waxed.
Q2) A creative person within an organization is typically a conformist.
A)True
B)False
Q3) Distaste for the task is associated with high creativity because the worker works rapidly to find a solution to the distasteful problem.
A)True
B)False
Q4) Middle manager Bob establishes idea quotas for his organizational unit, meaning that workers will be asked to:
A) bring one fresh idea to each meeting.
B) steal ideas from other organizational units.
C) invest a certain percent of their time to creative thinking.
D) brainstorm for ten minutes at the start of each staff meeting.
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Chapter 12: Communication and Conflict Resolution Skills
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27142
Sample Questions
Q1) A helpful way of overcoming cross-cultural communication barriers is to make frequent reference to a person's race or ethnicity, such as saying, "I would like you to meet Hector, our Latino member, who is a specialist in website construction."
A)True
B)False
Q2) Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as:
A) reciprocity.
B) consistency.
C) scarcity.
D) social proof.
Q3) During negotiations, the focus should be on positions rather than interests. A)True
B)False
Q4) A frame in communication is built around the best context for responding to the needs of others.
A)True
B)False
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Chapter 13: Strategic Leadership and Knowledge Management
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27143
Sample Questions
Q1) In relation to an organization, systems thinking refers to:
A) understanding how the organization interacts with the environment.
B) eliminating waste throughout the organizational system.
C) understanding how to motivate a diverse group of employees.
D) figuring out how people can interact successfully with machinery.
Q2) An aspect of effective knowledge management is that organization members acquire power by hoarding and acquiring knowledge.
A)True
B)False
Q3) The most frequent activity in knowledge management is:
A) knowledge development.
B) knowledge application.
C) knowledge dissemination.
D) knowledge creation.
Q4) Organizational learning is facilitated when workers use political skills to make connections with others and influence them in relation to useful knowledge.
A)True
B)False
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Chapter 14: International and Culturally Diverse Aspects of Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27144
Sample Questions
Q1) Call center manager Charlie has a strong performance orientation value. He is most likely to:
A) be quite confrontational when a customer is unrealistic.
B) treat men and women workers at the call center differently.
C) encourage high standards of excellence at the call center.
D) set high work standards for himself and low standards for others.
Q2) Clifford Inc., a global media firm, has been experiencing a steady reduction in its global market share. It was found that the company's management and administrative positions were occupied by the majority community which was in a way hindering the creative growth of the company. If you were a senior advisor to the top management of the company, what would you suggest to bring about a positive improvement in the firm?
Q3) To attain the highest level of cultural intelligence, it is important that _____.
A) a person's head, body, and heart work together smoothly
B) a person follows a convergent learning style with broad cultural interests
C) managers be brusque and aggressive with subordinates
D) companies focus on diversity only when hiring people for entry-level positions
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Page 16
Chapter 15: Leadership Development and Succession
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27145
Sample Questions
Q1) Leaders who score high on the personality dimension of emotional stability might become more effective in their interpersonal relationships with the benefit of psychotherapy.
A)True
B)False
Q2) The emotional aspects of leadership succession are ignored when a business founder is replaced by another leader.
A)True
B)False
Q3) Developing a pool of leadership successors combines evaluating potential with giving high-potential candidates the _____.
A) compensation they need to feel like executives
B) right type of developmental experiences
C) right type of opportunities for failure
D) right amount of stock options they need to stay motivated
Q4) Leadership development can take place by using one's immediate superior as a positive or negative model of effective leadership.
A)True
B)False
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