Public Administration Review Questions
Course Introduction
Public Administration is the study of the principles and practices involved in the management and implementation of public policies within governmental and non-governmental organizations. This course explores the roles, structures, and functions of public sector organizations, the relationship between public administrators and elected officials, and the ethical considerations affecting decision-making processes. Students will examine topics such as public policy analysis, organizational theory, budgeting, human resource management, and the impact of globalization and technology on public service delivery. The course aims to equip students with the knowledge and skills necessary to navigate the complexities of governance and to effectively contribute to the public good.
Recommended Textbook
Management 12th Edition by Richard L. Daft
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19 Chapters
3213 Verified Questions
3213 Flashcards
Source URL: https://quizplus.com/study-set/1012
Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
Source URL: https://quizplus.com/quiz/20059
Sample Questions
Q1) Which of the following is most important at lower organizational levels?
A) Planning skills
B) Human skills
C) Conceptual skills
D) Technical skills
E) None of these
Answer: D
Q2) Selecting goals and ways to attain them refers to _____.
A) controlling
B) planning
C) organizing
D) staffing
E) leading Answer: B
Q3) The informational roles that managers perform include monitor, disseminator, and spokesperson.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Evolution of Management Thinking
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) The human resources perspective of management links motivation theories with _____.
A) top management
B) employee tasks
C) floor managers
D) efficiencies
E) profit maximization
Answer: B
Q2) A key finding in the Hawthorne studies was which of these?
A) Stronger lighting increased productivity.
B) More money resulted in increased productivity.
C) Productivity declined in all experiments.
D) Higher temperatures reduced productivity.
E) Human relations increased productivity.
Answer: E
Q3) The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/20061
Sample Questions
Q1) Economic problems in other parts of the world have a tremendous impact on U.S. companies.
A)True
B)False
Answer: True
Q2) ______ are organizations in the same industry that provide goods or services to the same set of customers.
Answer: Competitors
Q3) Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?
A) Outsourcing
B) Interorganizational partnership
C) Adversarial orientation
D) Merger
E) Boundary spanning
Answer: B
Q4) A(n) _____ is when two or more organizations combine to make one organization. Answer: merger
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Page 5
Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20062
Sample Questions
Q1) A loosely knit social framework in which individuals are expected to take care of themselves is called:
A) culture.
B) individualism.
C) ethnocentrism.
D) masculinity.
E) power distance.
Q2) Geocentric companies are truly world-oriented and favor no specific country.
A)True
B)False
Q3) List the three components of cultural intelligence.
Q4) The goal of the European Union is to create a powerful single market system for Europe's millions of consumers.
A)True
B)False
Q5) Fifteen member states of the EU have adopted the rupee, as a single European currency.
A)True
B)False
Q6) List five of the countries that make up the European Union (EU).
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/20063
Sample Questions
Q1) _____ is the responsibility that goes beyond societal expectations to contribute to the community welfare.
A) Ethical responsibility
B) Discretionary responsibility
C) Economic responsibility
D) Legal responsibility
E) Technical responsibility
Q2) A chief ethics officer is a company executive who oversees all aspects of ethics and legal compliance.
A)True
B)False
Q3) The _____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
A) individualism approach
B) justice approach
C) utilitarian approach
D) moral-rights approach
E) discretionary responsibility approach
Q4) A decision to monitor employees' nonwork activities violates the right to _____.
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/20064
Sample Questions
Q1) An artificial entity created by the state and existing apart from its owners is known as:
A) a partnership.
B) a proprietorship.
C) a corporation.
D) an association.
E) a trade alliance.
Q2) Which of these offers the advantage that the entrepreneur has the ability to develop and design the business in the entrepreneur's own way?
A) Participate in a business incubator
B) Start a new business
C) Buy a franchise
D) Buy an existing business
E) All of these
Q3) If the business is legally Holly's, then the business form would be:
A) proprietorship.
B) partnership.
C) corporation.
D) chapter S42.5.
E) none of these.
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Page 8
Chapter 7: Managerial Planning and Goal Setting
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20065
Sample Questions
Q1) Which of the following is NOT involved in the stages of crisis planning?
A) Setting up effective communication systems
B) Creating detailed crisis management plans
C) Investigating all stakeholders
D) Designating a crisis management team and spokesperson
E) Building relationships
Q2) Contingency plans are also referred to as:
A) standing plans.
B) rules.
C) scenarios.
D) procedures.
E) operationally tactical plans.
Q3) Managers must understand no plan is perfect, but should grow and change to meet new conditions.
A)True
B)False
Q4) List three innovative approaches to planning.
Q5) What are the two stages of crisis management?
Q6) Compare the four levels of goals and plans.
Q7) Briefly define the characteristics of an effective goal.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/20066
Sample Questions
Q1) The essence of formulating strategy is choosing how the organization will conform to become like its key competitors in the industry.
A)True
B)False
Q2) Vertical integration means a firm expands into businesses that either produce the supplies needed to make products or that distribute and sell those products to customers.
A)True
B)False
Q3) _____ can be defined as the combination of benefits received and costs paid by the customer.
A) Organizational benefits
B) Value
C) Cost-benefit diversity
D) Synergy
E) Core competence
Q4) The question What business are we in? concerns the _____ strategy.
Q5) _____ includes the planning and decision making that lead to the establishment of the firm's goals and the development of a specific strategic plan.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20067
Sample Questions
Q1) The administrative model of decision making describes how managers actually make decisions in difficult situations.
A)True
B)False
Q2) Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of _____.
A) planning
B) decision-making
C) organizing
D) controlling
E) leading
Q3) _____ is by far the most difficult situation for a decision-maker.
A) Certainty
B) Risk
C) Uncertainty
D) Ambiguity
E) Brainstorming
Q4) List and describe the four basic assumptions of the political model.
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Chapter 10: Designing Organization Structure
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212 Verified Questions
212 Flashcards
Source URL: https://quizplus.com/quiz/20068
Sample Questions
Q1) Identify the three factors that typically influence centralization versus decentralization.
Q2) The radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed is called reengineering.
A)True
B)False
Q3) The divisional structure fosters excellent coordination within divisions, but coordination across divisions is often poor.
A)True
B)False
Q4) Which of the following typically is NOT considered a staff department?
A) Strategic planning
B) Accounting
C) Manufacturing
D) Human resources
E) Research and development
Q5) _____ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.
Q6) List the five approaches to departmentalization.
Page 12
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20069
Sample Questions
Q1) "The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?
A) Cross-functional team
B) Fast-cycle team
C) Brainstorming team
D) Skunkwork
E) New-venture team
Q2) An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.
A)True
B)False
Q3) After the need for change has been perceived, the next part of the change process is implementing change.
A)True
B)False
Q4) Describe the three distinct stages for achieving behavioral and attitudinal change in an organization.
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Chapter 12: Managing Human Resource
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/20070
Sample Questions
Q1) An example of _____ is when current employees are given preference when a position opens in their organization.
A) discrimination
B) internal recruiting
C) nepotism
D) external recruiting
E) cannibalizing
Q2) A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.
A)True
B)False
Q3) An exit interview is an interview conducted with departing employees to determine the reasons for their termination.
A)True
B)False
Q4) What are some innovative approaches that managers can use to recruit the right people?
Q5) _____ is the process of determining the value of jobs within an organization through an examination of job content.
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/20071
Sample Questions
Q1) The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.
A)True
B)False
Q2) Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
A)True
B)False
Q3) Which of these actions did the U.S. Supreme Court take?
A) Restricted the definition of sexual harassment to exclude office romance.
B) Broadened the definition of sexual harassment to include same sex harassment.
C) Broadened the definition of sexual harassment to include harassment of men by female coworkers.
D) Broadened the definition of sexual harassment to include same sex harassment and harassment of men by female coworkers.
E) None of these.
Q4) List and describe the five forms of sexual harassment.
Q5) _____ is designed to make people aware of their own prejudices and stereotypes.
Q6) Name at least three factors that negatively affect women's career advancement?
Page 15
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Chapter 14: Understanding Individual Behavior
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/20072
Sample Questions
Q1) The tendency to overestimate the contribution of internal factors to one's successes and the contribution of external factors to one's failures is a result of:
A) self-serving bias.
B) openness to experience.
C) over stability.
D) emotional plateau.
E) Machiavellianism.
Q2) Self-management is being aware of what you are feeling.
A)True
B)False
Q3) Machiavellianism is the tendency to direct much on one's behavior toward the acquisition of power and the manipulation of other people for purely personal gain.
A)True
B)False
Q4) The link between satisfaction and performance, according to research, is generally small and is affected by other factors.
A)True
B)False
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/20073
Sample Questions
Q1) Barry recognizes that her power can come from five sources, including all of the following EXCEPT:
A) referent power.
B) reward power.
C) coercive power.
D) mechanistic power.
E) All of the sources of power.
Q2) Barry learns of a recent study on gender differences in leadership behaviors. In which area of leadership do women score more highly than men?
A) Motivating others
B) Fostering communication
C) Producing high-quality work
D) Listening to others
E) All of the above
Q3) Power that results from characteristics that command subordinates' identification with, respect and admiration for and desire to emulate the leader is called _____.
Q4) According to Hersey and Blanchard, _____ and _____ works best for employees with moderate readiness.
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Chapter 16: Motivating Employees
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185 Verified Questions
185 Flashcards
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.
A)True
B)False
Q2) Job enlargement combines a series of tasks into one new, broader job.
A)True
B)False
Q3) Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.
A)True
B)False
Q4) The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.
A)True
B)False
Q5) List the three needs proposed by Clayton Alderfer.
Q6) _____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/20075
Sample Questions
Q1) _____ are examples of channels which managers might choose to use when communicating with employees.
A) Newsletter, telephone, and feedback
B) Telephone, electronic mail, and memo
C) Television, encoding, and letter
D) National newspapers and television
E) All of these
Q2) What is downward communication and what are five topics generally included with downward communication?
Q3) List the three formal communication channels found in organizations.
Q4) Highly successful salespeople spend _____ of a sales call letting the customer talk.
A) 15-20 percent
B) 40-50 percent
C) 60-70 percent
D) all
E) none
Q5) In a(n) _____ network, individuals can communicate freely with other team members.
Q6) List the five types of upward communication.
Page 19
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Chapter 18: Leading Teams
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198 Verified Questions
198 Flashcards
Source URL: https://quizplus.com/quiz/20076
Sample Questions
Q1) Briefly discuss the various styles that can be used to handle conflict.
Q2) Which of the following statements is true?
A) Morale is higher in cohesive teams.
B) Productivity is lower in cohesive teams.
C) Satisfaction is lower in cohesive teams.
D) Morale always suffers in cohesive teams.
E) Absenteeism rates are substantially higher with cohesive teams.
Q3) When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.
A)True
B)False
Q4) Self-directed teams are _____ teams.
A) temporary
B) permanent
C) ad-hoc
D) task force
E) none of these
Q5) _____ can present enormous challenges for team leaders, who have to bridge gaps of time, distance, and culture.
Page 20
Q6) A manager can put together a(n) _____ of people, but never build a(n) _____.
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/20077
Sample Questions
Q1) Identify and briefly describe each of the common financial ratios addressed in your text.
Q2) At RWI Distilleries, rules and procedures are used only when necessary. Instead, shared goals and values guide employee behavior. RWI uses what type of organizational control?
A) Centralized control
B) Hierarchical control
C) Decentralized control
D) Top-down control
E) Balanced control
Q3) _____ refers to the system of governing an organization so that the interests of corporate owners are protected.
Q4) Which of the following allows employees to see for themselves the financial condition of the company?
A) Open-book management
B) An economic value-added system
C) Activity-based costing
D) An inappropriate control system
E) Market value-added system
Q5) List the four steps in the feedback control model.
Page 21
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