Public Administration
Question Bank
Course Introduction
Public Administration explores the principles, processes, and practices by which public policies are developed and implemented in governmental and non-governmental organizations. This course examines the roles and responsibilities of public administrators, the structure and functioning of public agencies, and the ethical and legal considerations critical to effective governance. Students will analyze the relationship between public organizations and society, the challenges of public service delivery, and the impact of political, social, and economic factors on administrative decision-making. Through case studies and practical examples, the course prepares learners to understand and address real-world issues in the field of public administration.
Recommended Textbook
Effective Leadership International 5th Edition by Christopher F. Achua
Available Study Resources on Quizplus 13 Chapters
2079 Verified Questions
2079 Flashcards
Source URL: https://quizplus.com/study-set/270
Page 2
Chapter 1: Who Is a Leader?
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/131722
Sample Questions
Q1) Are leaders born or made, and can leadership skills be developed?
Answer: Effective leaders are not simply born or made, they are born with some leadership ability and develop it.
Q2) List and define the leadership theory paradigms.
Answer: The leadership theory paradigms include the trait theory paradigm, the behavioral leadership theory paradigm, the contingency leadership theory paradigm, the integrative leadership theory paradigm, and the management to the leadership theory paradigm. Leadership trait theories attempt to explain distinctive characteristics accounting for leadership effectiveness. Behavioral leadership theories attempt to explain distinctive styles used by effective leaders, or to define the nature of their work. Contingency leadership theories attempt to explain the appropriate leadership style based on the leader, followers, and situation. Integrative leadership theories attempt to combine the trait, behavioral, and contingency theories to explain successful, influencing leader-follower relationships. The management to the leadership theory paradigm is a shift from the older autocratic management style to the newer participative leadership style of management.
Q3) Are leaders born or made, and can leadership skills be developed?
Answer: Effective leaders are not simply born or made, they are born with some leadership ability and develop it.
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Page 3
Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
Source URL: https://quizplus.com/quiz/131723
Sample Questions
Q1) The Leader Motive Profile (LMP) includes a high need for achievement, a moderate need for affiliation, and a moderate need for power, which is socialized.
A)True
B)False
Answer: False
Q2) An employee occasionally comes to work late and makes errors. The employee consistently has an excuse as to why it's not his fault for being late and for errors. This behavior is characteristic of which personality trait?
A) dominance
B) high energy
C) self-confidence
D) internal locus of control
E) stability
F) integrity
G) intelligence
H) flexibility
I) sensitivity to others
Answer: D
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Page 4
Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/131724
Sample Questions
Q1) The process motivation theories are alike in that all focus on:
A) understanding how people choose behavior to fulfill their needs.
B) explaining and predicting behavior based on people's needs.
C) reinforcement of positive behaviors.
D) giving praise.
Answer: A
Q2) According to the Ohio State University studies on leadership styles, the leadership style that emphasizes task completion is ____.
A) initiating structure
B) democratic leadership
C) consideration
D) autocratic leadership
Answer: A
Q3) Physiological needs include all of the following EXCEPT:
A) adequate salary.
B) breaks.
C) working conditions.
D) promotions.
Answer: D
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Page 5
Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/4437
Sample Questions
Q1) The two major continuum leadership model styles are boss-centered and subordinate-centered.
A)True
B)False
Q2) According to contingency leadership theories, leadership success requires that managers adapt different leadership styles to meet the situation.
A)True
B)False
Q3) State the major difference between behavioral and contingency leadership theories, and explain the behavioral contribution to contingency theories.
Q4) Achievement-oriented leadership is appropriate when followers are open to autocratic leadership, have external locus of control, and follower ability is high.
A)True
B)False
Q5) Robert Treehouse developed the path-goal leadership theory. A)True
B)False
Q6) What are the normative leadership theory leadership styles?
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/131725
Sample Questions
Q1) To increase your legitimate power, you should be persistent.
A)True
B)False
Q2) To increase your reward power:
A) exercise your authority regularly.
B) develop your people skills.
C) let people know you control rewards.
D) use rewards for personal benefit.
Q3) In negotiation, when the other party postpones a decision, this A) tends to diminish trust.
B) is used as a way to play mind games with the other party.
C) may be followed by your attempt to create urgency.
D) Is a signal for you to use the hard sell.
E) All of the answers are correct.
Q4) The number one indicator of job satisfaction today is the relationship you have with your:
A) manager(s).
B) peers.
C) clients.
D) all of the answers are correct
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Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
Source URL: https://quizplus.com/quiz/131762
Sample Questions
Q1) List the steps in the initiating conflict resolution model.
Q2) Recall a past or present manager. Did or does your manager use the common approach to getting feedback on messages regularly? Was or is he or she open to feedback and aware of nonverbal communication on a regular basis? Did the manager regularly ask questions and ask you to paraphrase?
Q3) Research has shown that the most important contributor to employee success and retention is receiving praise and recognition.
A)True
B)False
Q4) Once you tell people they are wrong or made a mistake, they may begin to dislike the task or job.
A)True
B)False
Q5) For sending difficult and unusual messages, it is best to use written forms of communication.
A)True
B)False
Q6) Define the five conflict management styles.
Q7) Describe the difference between criticism and coaching feedback.
Page 8
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Chapter 7: Followership and Leader-Member Exchange
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180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/131763
Sample Questions
Q1) As a leader, how will you motivate the alienated follower?
Q2) A new manager has been appointed to lead your division and you, as the senior employee, have been filling her in on how things are done in your department. Which of the following guidelines for effective followership are you employing in assisting your new leader?
A) offer support to leader
B) take initiative
C) play counseling and coaching roles to leader when appropriate
D) raise issues and/or concerns when necessary
E) seek and encourage honest feedback from the leader
F) clarify your role and expectations
G) show appreciation
H) keep the leader informed
I) resist inappropriate influence of leader
Q3) What is the presence of bias in the LMX relationship? What is its potential impact on out-group and in-group members of the organization?
Q4) How do quality leader-member exchange relationships influence follower behavior?
Q5) Explain how LMX relationships can lead to unintended bias in HR practices.
Q6) Explain the cycle that leads to the Pygmalion effect.
Page 9
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Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/131764
Sample Questions
Q1) Describe the benefits of using self-managed teams in organizations.
Q2) Interview someone you have worked with or know who is a team leader. Ask him or her to provide specific examples for some of the roles outlined in Exhibit 8.1 that he or she employed.
Q3) Shirking of individual responsibility is also known as:
A) groupthink.
B) synergy.
C) social loafing.
D) task facilitation.
Q4) ____ distract the group during a meeting from the agenda items, tend to change the subject, and often like to complain.
A) Talkers
B) Wanderers
C) Bored people
D) Arguers
Q5) If you have been part of an SMT, describe the benefits that you derived from being part of the team. Be specific, matching your description to the list in Exhibit 8.6.
Q6) What is the depth of decision-making latitude commonly found in self-managed teams?
Page 10
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Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/131765
Sample Questions
Q1) ____ is the ability to imagine different and better conditions and the ways to achieve them.
A) Vision
B) Charisma
C) Followership
D) Personal meaning
Q2) Mark Zuckerburg, founder and CEO of Facebook, is considered to be more of a charismatic leader than a transformational leader because of his extraverted personality.
A)True
B)False
Q3) Vision is the ability to imagine different and better conditions and the ways to achieve them.
A)True
B)False
Q4) Followers of charismatic leaders tend to assume greater risk than they would with other types of followers.
A)True
B)False
Q5) What is servant leadership?
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/131766
Sample Questions
Q1) Which of the following statements regarding culture is true?
A) Not every organization has a culture.
B) Culture is recognized as a source of competitive advantage.
C) Culture is the generalized beliefs or behaviors that are considered by an individual or a group to be important.
D) An organization's culture primarily determines the way that employees respond to one another and to its external and internal environments.
Q2) The United States has a culture where the majority of the population tolerate risk and are relatively comfortable with uncertainty and unpredictability. Which of Hofstede's dimensions of national culture does this describe?
A) uncertainty avoidance
B) long-term orientation
C) bureaucratic
D) none of the answers are correct
Q3) Demographic diversity is the inclusion of all groups at all levels in an organization.
A)True
B)False
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Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/131767
Sample Questions
Q1) Two components that are often featured in a mission statement are the core values and the core purpose.
A)True
B)False
Q2) What is the difference between people- and task-oriented strategies for minimizing resistance to change?
Q3) The effectiveness of an organization's strategies is influenced by the degree of alignment between the organization's internal capabilities, resources, and its environmental opportunities.
A)True
B)False
Q4) Learning anxiety is the feeling that unless an organization makes a change, it is going to be out of business or fail to achieve some important goals.
A)True
B)False
Q5) Describe the three phases of the change process.
Q6) Examples of the "S" in SWOT analysis are brand name, reputation, and patents.
A)True
B)False
Page 13
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Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/131768
Sample Questions
Q1) The pre-crisis response plan requires the appointment of a crisis leader. Describe the responsibilities of this person.
Q2) Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.
A)True
B)False
Q3) A crisis is a high-probability, low-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.
A)True
B)False
Q4) Which of the following is a characteristic of a traditional organization?
A) flat horizontal structure
B) personal and group networks of free, open exchanges with no filters
C) centralized decision making
D) loose, flexible, and adaptive roles
Q5) List five or more attributes that can be used to describe the learning organization.
Page 14
Q6) Distinguish between the traditional organization and the learning organization.
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