Public Administration
Question Bank
Course Introduction
Public Administration is an interdisciplinary course that explores the principles, structures, and processes underpinning the management and operation of government agencies and public sector organizations. Students will examine the evolution of public administration theories and practices, analyze the roles and responsibilities of public administrators, and consider the ethical and legal frameworks that guide decision-making in the public domain. The course also addresses topics such as public policy formulation, organizational behavior in the public sector, budgeting, leadership, accountability, and the challenges posed by globalization and technological innovation on public administration.
Recommended Textbook
Leadership Theory Application and Skill Development 6th Edition by Lussier and Achua
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12 Chapters
1754 Verified Questions
1754 Flashcards
Source URL: https://quizplus.com/study-set/352
Page 2
Chapter 1: Who Is a Leader and What Skills Do Leaders
Need?
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5824
Sample Questions
Q1) If a person is not interested and not willing to be in charge,he or she may still be well-suited as a follower.
A)True
B)False
Answer: True
Q2) Which of the following statements is NOT true regarding the levels of analysis of leadership theory?
A)The individual level does not impact the group level.
B)Group process theories focus on how a leader contributes to group effectiveness.
C)The individual level forms the base of the levels.
D)Individuals and teams contribute to organizational success.
Answer: A
Q3) Mintzberg's ten managerial roles are an example of contingency leadership theory. A)True
B)False
Answer: False
Q4) Should leadership be the manager's job,or should leadership be a shared process?
Answer: Successful leaders share leadership with their followers.
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Chapter 2: Leadership Traits and Ethics
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/5825
Sample Questions
Q1) Effective leaders have a higher need for affiliation than power.
A)True
B)False
Answer: False
Q2) Managers with Theory X attitudes tend to:
A)display more participative leadership styles.
B)use internal motivation and rewards.
C)use external means of controls.
D)have a positive, optimistic view of employees.
Answer: C
Q3) State how the Achievement Motivation Theory and the Leader Motive Profile are related and different.
Answer: Achievement Motivation and Leader Motive Profile theories are related because both are based on the need for achievement,power,and affiliation. They are different because the Achievement Motivation Theory is a general motive profile for explaining and predicting behavior and performance,while the LMP is the one profile that specifically explains and predicts leadership success.
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Chapter 3: Leadership Behavior and Motivation
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/5826
Sample Questions
Q1) Recall a present or past manager.Which of the four Ohio State leadership styles does or did your manager use most often? Describe the behavior of your manager.
Answer: I recall a past manager who predominantly used the democratic leadership style. This manager would often seek input from the team before making decisions, and was open to hearing different perspectives and ideas. They valued collaboration and empowered team members to take ownership of their work. This behavior created a positive and inclusive work environment, where everyone felt heard and their contributions were valued. Overall, this manager's democratic leadership style fostered a sense of teamwork and unity within the team.
Q2) In an extensive empirical research study testing the outcomes of the high-high leader, Blake and Mouton claim that team leadership usually result in all of the following EXCEPT:
A)low absenteeism.
B)improved performance.
C)empowerment.
D)low turnover.
Answer: C
Q3) List the University of Iowa leadership styles.
Answer: The University of Iowa leadership styles are autocratic and democratic.
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Page 5
Chapter 4: Contingency Leadership Theories
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5827
Sample Questions
Q1) In the development-driven model:
A)No value is placed on time.
B)The focus is on minimum cost.
C)The decision tree is boiled down to two questions.
D)The mindset is a short-term horizon.
Q2) When comparing behavioral theories and contingency theories,the situation determines the leadership style in contingency theories and behavioral theories attempted to find the one best leadership style for all situations.
A)True
B)False
Q3) A characteristic of followers that can substitute for leadership is:
A)closely knit, cohesive work groups.
B)invariant methodology.
C)clarity.
D)professional orientation.
Q4) Recall a specific decision you or your boss has or had to make.Is or was the decision time-driven or development-driven? Using Exhibit 4.9 or 4.10,select the appropriate participation style for the situation.Be sure to state the questions you answered and how (H or L)you answered each.
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Chapter 5: Influencing: Power, Politics, Networking, and Negotiation
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/5828
Sample Questions
Q1) The first step of the networking process is to:
A)develop your network.
B)perform a self-assessment and set goals.
C)create your one-minute self-sell.
D)conduct networking interviews.
Q2) The manager,Breonna,has to drop off a daily report by noon. She delivers the report at around 11:00 a.m.on Friday,so that she can run into some executives who meet at that time. On the other days,Breonna drops the report off at around noon on her way to lunch. Identify the behavior in each situation as effective or ineffective political behavior.
A) effective
B) ineffective
Q3) All of the following statements are true EXCEPT:
A)Politics is a medium of exchange.
B)A negative connotation often surrounds politics.
C)Politics are inherently neither good nor bad.
D)Organizations can eliminate politics if they choose.
Q4) List and explain the steps in the networking process.
Q5) Can management order the end of power and politics in their organizations?
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Chapter 6: Communication, Coaching, and Conflict Skills
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159 Verified Questions
159 Flashcards
Source URL: https://quizplus.com/quiz/5829
Sample Questions
Q1) The avoiding conflict style is assertive and uncooperative.
A)True
B)False
Q2) The negotiating conflict style is appropriate to use when:
A)unpopular action must be taken on important issues.
B)time is short.
C)the conflict is between peers.
D)the person enjoys being a follower.
Q3) Would you like me to tell you how you can minimize this problem in the future?
Identify if this is criticism or coaching feedback. If criticism,write a coaching feedback statement to replace it. If coaching feedback,tell why it might be effective.
A)criticism
B)coaching feedback
Q4) Is 360-degree multirater feedback really better than a boss-based assessment? As a manager,would you elect to use 360?
Q5) List and explain the three parts of the message-receiving process.
Q6) Refer to Self-Assessment 1 and the listening tips.What is your weakest listening skill area on the job? How will you improve your listening ability?
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Chapter 7: Leader-Member Exchange and Followership
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5830
Sample Questions
Q1) Which of the following statements best describes the vertical dyadic linkage theory?
A)The focus is on the quantity of dyads.
B)Leaders aspire to build the same positive relationship with each follower.
C)Linkages among peers are discouraged.
D)Leader?follower interactions create in-groups and out-groups.
Q2) Recall a work-related incident when you felt more qualified to do the job than your boss because of your education and experience. Describe how this characteristic enabled you to influence your boss.
Q3) Define the two kinds of relationships that can occur between a leader and followers under Leader-Member Exchange Theory.
Q4) According to LMX Theory,a leader varies his or her behavior as a result of the quality of interpersonal relationships with each individual follower.
A)True
B)False
Q5) Write your plan for improving your LMX relationship and followership.
Q6) How do high-quality leader?member exchange relationships influence follower behavior?
Q7) As a leader,how will you motivate the alienated follower?
Page 9
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Chapter 8: Team Leadership and Self-Managed Teams
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/5831
Sample Questions
Q1) Which of the following is NOT a benefit of self-managed teams?
A)A sense of belonging and ownership in one's work.
B)A decreased likelihood of social loafing and groupthink.
C)Greater employee participation.
D)Reduced operational costs because of reductions in managerial ranks and greater efficiencies.
Q2) What is the key to creating cross-functional teams in which team members put the good of the team ahead of functional self-interest?
Q3) In your group,David seems to enjoy challenging members' viewpoints on every issue so much so that other team members?are getting really frustrated with him. Which of the following group member problem types does David represent?
A)silent
B)talker
C)wanderer
D)bored
E)arguer
Q4) Based on Self-Assessment 8-1,list some things that a team could do to improve its level of teamwork.Use experiences associated with a present or past job.
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Page 10
Chapter 9: Charismatic and Transformational Leadership
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5832
Sample Questions
Q1) You work in an organization where information is restricted and only used to preserve the image of the leader or to exaggerate external threats to the organization. Which of the following best describes your leader?
A)socialized charismatic leader
B)personalized charismatic leader
Q2) Leadership that empowers followers to make decisions and have control over their jobs is called:
A)servant leadership.
B)followership.
C)stewardship.
D)transactional leadership.
Q3) The charismatic leader is seen as an object of identification by followers who try to emulate his or her behavior.
A)True
B)False
Q4) Vision is defined as the ability to imagine different and better conditions and the ways to achieve them.
A)True
B)False
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Chapter 10: Leadership of Culture, Ethics, and Diversity
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/5833
Sample Questions
Q1) _________ is a values-based concept and describes those with the highest integrity,committed to building enduring organizations.
A)An ethics ombudsperson
B)Whistle-blowing
C)Authentic leadership
D)A cooperative culture
Q2) Which of the following statements concerning the economic benefits or value for embracing diversity is NOT true?
A)Embracing diversity offers a company a marketing advantage.
B)Diversity is too costly to sustain in small organizations.
C)Diverse teams often outperform non-diverse teams.
D)Embracing diversity has cost implications.
Q3) What are the major obstacles often encountered in trying to achieve diversity?
Q4) Based on the five value dimensions discussed,briefly explain the level of cultural understanding that exists where you work or have worked.
Q5) A cooperative culture is the best organizational culture a company can have.
A)True
B)False
Q6) Identify organizational practices that do foster an ethical work environment.
Page 12
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Chapter 11: Strategic Leadership and Change Management
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/5834
Sample Questions
Q1) There are several definitions of the concept of strategic leadership,each revolving around a different theme.
A)True
B)False
Q2) A _______ is an enduring statement of purpose that distinguishes one organization from other similar enterprises.
A)values statement
B)mission statement
C)code of ethics
D)strategic vision
Q3) Think of a business you would like to start one someday.Develop a mission statement for your business.
Q4) Describe the role of leadership in successful change implementation.
Q5) Why is organizational change often perceived as a win-lose proposition between leaders and followers?
Q6) Change often requires new skills,capabilities,and knowledge but the prospect of learning something may create learning anxiety.
A)True
B)False
Page 13
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Chapter 12: Crisis Leadership and the Learning Organization
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5835
Sample Questions
Q1) In the event of a crisis,a press kit should include all of the following EXCEPT:
A)key milestones in the company's history.
B)a fact sheet.
C)a press release related to the current incident.
D)a copy of financial records showing current earnings.
Q2) Leaders in learning organizations face a single challenge of maintaining efficient operations.
A)True
B)False
Q3) Which of the following is a rule for effective crisis communication?
A)Provide a plan for how the organization will avoid a repeat in the future.
B)Assemble all stakeholders together and present the same message.
C)Keep the crisis leader informed about how the organization is handling the crisis.
D)Interact with the media only through approved channels.
Q4) Developing a crisis plan such as the one introduced above is a cross-functional activity that affects different departments.
A)True
B)False
Q5) What is the difference between a press release and a press kit?
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