Public Administration
Final Exam
Course Introduction
Public Administration explores the principles, structures, and processes that govern the implementation of public policy and the management of public sector organizations. This course examines the historical evolution of public administration, core administrative theories, ethical considerations, organizational behavior, and the relationship between government agencies and society. Students will analyze case studies to understand decision-making, leadership, public budgeting, human resource management, performance evaluation, and the impact of globalization and technological advancements on public service delivery. The course prepares students to critically assess and effectively address challenges within governmental and non-governmental organizations.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by
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546 Verified Questions
546 Flashcards
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Page 2
Robert B. Denhardt
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which of the following management functions involves self-knowledge and awareness of the impact on others?
A) interpersonal sensitivity
B) communication
C) representation
D) monitoring
Answer: A
Q2) Organizational behavior emphasizes ______.
A) human behavior and individual values
B) individual values and organizational structures
C) organizational structures and organizational values
D) organizational values and human behavior
Answer: A
Q3) Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?
Answer: Students should discuss all four levels of analysis: individual, group, organization, and governance. Answers pertaining to the questions for each level and how the analysis should be conducted will vary.
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Personality style refers to the manner in which individuals gather and process information.
A)True
B)False
Answer: True
Q2) Brenda exhibits self-control, is trustworthy, adaptable, open to change, and has a strong desire to achieve. Which component of emotional intelligence is she exhibiting?
A) self-management
B) self-awareness
C) social awareness
D) social management
Answer: A
Q3) Which of the following is a competency of the self-management component of emotional intelligence?
A) leadership
B) integrity
C) valuing diversity
D) self-assessment
Answer: B
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Page 4
Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) People are not likely to be creative when they love what they do as it removes the motivation to do anything else.
A)True
B)False
Answer: False
Q2) The biggest challenge facing public and private enterprises in the future will be the ______.
A) neutral pace and the separation of global society into individual systems
B) accelerating pace and complexity of global society operating as a massively interconnected system
C) decline of global society to operate as an interconnected system
D) decline of global society to operate as an individual system
Answer: B
Q3) Creativity allows public organizations to be ______.
A) adequately funded for future operations
B) responsive and to develop new and better ways of serving citizens
C) more process oriented
D) efficient at reducing overheads
Answer: B
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Page 5
Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Role conflict and role ambiguity also can be work-related stressors.
A)True
B)False
Q2) Later in life, employees may be focused on the search for meaning and ego integrity.
A)True
B)False
Q3) The word stress is derived from Latin word strictus.
A)True
B)False
Q4) Mangers can rarely have a positive influence on their employees.
A)True
B)False
Q5) People who seem to handle stress best are those who ______.
A) work multiple jobs
B) have a lot of responsibilities
C) have interests outside of work
D) have only a few close friends
Q6) "Some stress can be very beneficial." Do you agree or disagree? Please justify your position, providing relevant examples where appropriate.
Page 6
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Chapter 5: Decision-Making
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) All of the following were identified as common elements found in failed decisions EXCEPT for ______.
A) faulty decision practices
B) misallocation of resources
C) encouraging innovation
D) premature commitments
Q2) Under the organizational model of decision-making ______.
A) decision-makers are not constrained by standard operating procedures
B) decision-makers are constrained to be somewhat predictable but create unpredictable outcomes
C) decision-makers are constrained by standard operating procedures that tend to make decision outcomes somewhat predictable
D) decision-makers are constrained to be somewhat predictable and create predictable outcomes
Q3) Nonprogrammed decisions involve difficult problem solving.
A)True
B)False
Q4) Describe the rational model of decision-making. Discuss, providing relevant examples where appropriate.
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Chapter 6: Motivation and Engagement
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43 Flashcards
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Sample Questions
Q1) People with high self-efficacy tend to ______.
A) set reasonable goals and exceed expectations
B) set high personal goals and to perform well
C) set achievable goals and share their accomplishments
D) set high goals and consistently do not achieve them
Q2) Which of the following can you do as a manager to increase trust and engagement with employees?
A) be attentive to relationships
B) have a high degree of caring and compassion for employees
C) be transparent in decision-making
D) all of these
Q3) Compare Theory X and Theory Y and how they affect the modern workforce from generation X and generation Y.
Q4) Explain the temporal motivation theory and how it relates to the concepts in Maslow's needs-hierarchy.
Q5) Participation influences motivation because it reduces the amount of information that people have on the expected outcomes of performance.
A)True
B)False
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Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Achievement-oriented leadership is a style that involves consultation with subordinates and a serious consideration of their ideas before the leader makes a decision.
A)True
B)False
Q2) According to Gardner, what type of mind is able to bring together information and ideas from many different sources in a way that makes sense? A) disciplined B) ethical C) synthesizing D) creating
Q3) Identify and explain the various ways in which leaders establish their credibility through their actions.
Q4) Compare and contrast managers and leaders. What are the similarities, if any? What are the differences, if any? Discuss, providing relevant examples where appropriate.
Q5) Compare and contrast the different styles of leadership. Develop scenarios where each style might be most appropriate.
Q6) What makes a good leader?
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Chapter 8: Power and Organizational Politics
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39 Flashcards
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Sample Questions
Q1) People who have and exercise power have a number of personal qualities, including ______.
A) ambition
B) self-knowledge
C) confidence
D) all of these
Q2) Which of the following is a part of the second stage in the process of moving from powerlessness to empowerment?
A) feedback
B) job enrichment
C) feelings leading to powerlessness
D) reinforcement
Q3) Machiavelli is commonly known for the philosophy of "the end justifies the means." What has been his legacy? Name a recent leader who was considered "Machiavellian."
Q4) All social interactions involve a measure of mutual influence and control.
A)True
B)False
Q5) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) ______ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive
Q2) All of the following are characteristics of supportive communication EXCEPT for ______.
A) validating, not demeaning
B) descriptive, not evaluative
C) general, not specific
D) conjunctive, not disjunctive
Q3) The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.
A)True
B)False
Q4) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
Q5) Discuss the components of supportive communication. Provide examples to support your discussion.
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Chapter 10: Working in Groups and Teams
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37 Flashcards
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Sample Questions
Q1) Which of the following types of teams sets the course for the organization but is rarely involved in the day-to-day operations of the organization?
A) cross-functional teams
B) self-directed work teams
C) top management teams
D) process-improvement teams
Q2) All of the following conditions need to be met in order for a team to be effective EXCEPT for ______.
A) commitment to goals on the part of the team and senior management
B) opportunity for teamwork as created by senior management or other individuals
C) clarity of goals as provided or developed by the team
D) lack of challenges from customers and competitors
Q3) Some of the more effective team building occurs on an informal basis.
A)True
B)False
Q4) According to Parker (1990), there are four primary styles of team players. Define each of the styles and discuss the different ways each style contributes to the team.
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?
A) attribution theory
B) systems theory
C) social exchange theory
D) evaluation theory
Q2) Discuss the various sources of conflict. Which are easiest to resolve, and which are the most difficult?
Q3) All of the following are principles of healthy conflict EXCEPT for ____.
A) creating meaningful conversation
B) making it material
C) focusing on the future
D) pursuing a noble purpose
Q4) According to Wagner and Hollenbeck (1998), which of the following is a benefit of conflict?
A) Conflict lessens social tensions.
B) Conflict supplies feedback.
C) Conflict helps to stimulate innovation.
D) all of these
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Chapter 12: Organizational Culture and Change
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Six Sigma performs at the level of ______ perfection.
A) 99.97%
B) 99.997%
C) 99.9997%
D) 99.99997%
Q2) Work can be divided on the basis of all of the following EXCEPT for ______. A) purpose B) process C) place D) price
Q3) Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.
Q4) What is organizational culture? How is it created or formed? What does it consist of? Discuss, providing relevant examples where appropriate.
Q5) Organizational learning starts with individual learning. A)True B)False
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Page 14
Chapter 13: Representing the Organization on the Outside
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Which of the following types of media targets a particular group or "market segment"?
A) television
B) print media
C) radio
D) press conferences
Q2) Frequent communication enhances trust among the partners, and trust is very important for cooperation.
A)True
B)False
Q3) Identify and discuss the three different levels of organization formulated by Thompson (1967).
Q4) All of the following are ways in which public agencies interact with elected officials in the legislature EXCEPT for ______.
A) legislators exercise "oversight" of agency activities
B) public agencies provide helpful assistance in developing policies
C) the legislature defines the limits and boundaries of public agency activities
D) public agencies make demands of legislators
Q5) What are networks? Why are they important in the delivery of services?
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Chapter 14: Managing Behavior in the Public Interest
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q2) If productivity is the key that propels an organization into profitability, why is it that in the new public service, we should value people and not just productivity?
Q3) The new public service begins with the idea that democratic principles and ______ values are paramount.
A) citizenship
B) community
C) participation in decision making
D) all of these
Q4) Which of the following themes is recurrent in the chapter and discussion on new public service?
A) entrepreneurship
B) privatization
C) inclusion
D) leadership
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