Public Administration Exam Solutions
Course Introduction
Public Administration is an interdisciplinary course that explores the theory, practice, and evolution of governmental organizations and public policy implementation. It examines the structures, processes, and behaviors inherent in managing public sector institutions at local, national, and international levels. The course delves into topics such as bureaucratic management, public budgeting, ethical decision-making, personnel administration, policy analysis, and the impact of political forces on public agencies. Students will gain insight into the challenges faced by public administrators and develop problem-solving and leadership skills essential for effective governance and public service delivery.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations Fourth Edition by Robert B. Denhardt
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14 Chapters
555 Verified Questions
555 Flashcards
Source URL: https://quizplus.com/study-set/2445 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/48597
Sample Questions
Q1) The psychological theories of Sigmund Freud are useful when looking at adults in organizational settings.
A)True
B)False
Answer: False
Q2) Helen feels that it is possible for a trained monkey to do the jobs of her workers.Which researcher's viewpoint is she espousing?
A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow
Answer: C
Q3) Which of the following researchers explored the importance of organizational culture?
A) Edgar Schein
B) Peter Drucker
C) Margaret Wheatley
D) Frederick Taylor
Answer: A
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Page 3
Chapter 2: Knowing and Managing Yourself
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Which of the following is NOT a characteristic of those with an internal locus of control?
A) Engage in actions to improve their environment
B) Ask more questions
C) Remember more information
D) Believe that what happens is caused by others
Answer: D
Q2) The feeler needs a thinking type to persuade and conciliate feelings,to arouse enthusiasm and to sell or advertise,and to teach and forecast.
A)True
B)False
Answer: False
Q3) The use of personality tests in hiring can lead to the creation of heterogeneous organizations.
A)True
B)False
Answer: False
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Chapter 3: Fostering Creativity and Innovation
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/48599
Sample Questions
Q1) The five steps of the creative process are:
A) Preparation, incubation, illumination, verification, and implementation
B) Verification, incubation, concentration, idealization, and preparation
C) Incubation, discussion, illumination, verification, and implementation
D) Preparation, concentration, incubation, illumination, and verification
Answer: D
Q2) Describe the five steps or stages of the creativity process.
Answer: Varies
Q3) The biggest challenge facing public and private enterprises in the future will be:
A) The neutral pace and the separation of global society into individual systems
B) The accelerating pace and complexity of global society operating as a massively interconnected system
C) The decline of global society to operate as an interconnected system
D) The decline of global society to operate as an individual system
Answer: B
Q4) It is relatively easy to kill creativity in an organization.
A)True
B)False
Answer: True
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Chapter 4: Managing Stress
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/48600
Sample Questions
Q1) Which of the following is not a stage in the General Adaptation Syndrome?
A) Resistance
B) Recognition
C) Alarm
D) Countershock
Q2) The word stress is derived from Latin word strictus.
A)True
B)False
Q3) Compare and contrast "Lifestyle adjustment" and "Attitude adjustment" as ways to cope with and manage stress.
Q4) In general,the jobs that are perceived to be most stressful are those in which the workers believe that they have:
A) The most control and responsibility
B) The least amount of control
C) A boss who offers minimal control
D) A boss who delegates all the control and responsibility
Q5) The stress response can contribute to our sense of well-being,motivation,and performance.
A)True
B)False
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Chapter 5: Decision Making
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/48601
Sample Questions
Q1) Non-programmed decisions are those that are:
A) Programmed by authority
B) Not programmed by authority
C) Repetitive and routine
D) Infrequent
Q2) The organizational process model of decision making sees government as composed of a few seamlessly allied organizations,each controlled by individual leaders.
A)True
B)False
Q3) What is managerial discretion?
Q4) The involvement of citizens and stakeholders is of great importance in public decision making.Which of these democratic ideals are required in the decision making process?
A) Openness, transparency, and majority rule
B) Inclusiveness, transparency, and unanimity
C) Transparency, inclusiveness, and openness
D) Equality, transparency, and inclusiveness
Q5) Describe the rational model of decision making.Discuss,providing relevant examples where appropriate.
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) According to the equity theory,motivation is a consequence of:
A) Perceived equity
B) Perceived equitable relief
C) Perceived inequity
D) None of the above
Q2) What are the factors that are considered drivers of productivity and performance.
Q3) Much of the theoretical base of the field of organizational behavior assumes that behavior is:
A) Classifiable in categories
B) Manipulated if the causes are understood clearly
C) Purposeful or goal directed
D) Dependent on motivational levels
Q4) Mowday suggested that equity theories can also be applied to _________ exchange relationships in organizations.
A) Social
B) Political
C) Economical
D) Cultural
Q5) Explain TMT and how it relates to the concepts in Maslow's needs-hierarchy.
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Chapter 7: Leadership in Public Organizations
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/48603
Sample Questions
Q1) The situational model of leadership suggests that the effectiveness of a group is contingent on the relationship between the style of leadership and the degree to which the situation enables the leader to exert influence.
A)True
B)False
Q2) Achievement-oriented leadership is a style that involves consultation with subordinates and a serious consideration of their ideas before the leader makes a decision.
A)True
B)False
Q3) According to Gardner,what type of mind moves beyond self-interest to make decisions based on a sense of social responsibility?
A) Disciplined
B) Ethical
C) Synthesizing
D) Respectful
Q4) Explore what part power plays in leadership.Do different styles of leadership access or use power differently?
Q5) What is street-level leadership? How does it affect public policy?
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Chapter 8: Power and Organizational Politics
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/48604
Sample Questions
Q1) Which of the following is NOT one of the four processes of organizational learning?
A) Interpreting
B) Integrating
C) Influencing
D) Institutionalizing
Q2) Translating new ideas into coordinated actions is part of which process of organizational learning?
A) Intuiting
B) Interpreting
C) Integrating
D) Institutionalizing
Q3) Evaluate the tactics and strategies to gain power,exercise influence,and balance the power of others in organizations.In which types of situations might each of these tactics be most effective? Discuss,providing relevant examples where appropriate.
Q4) Is power a positive or destructive force? Does it vary based on the situation? Discuss,bringing in relevant examples where appropriate.
Q5) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/48605
Sample Questions
Q1) The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.
A)True
B)False
Q2) Detail the best practices for oral communication.When should it be used? When should it be avoided? Discuss,providing relevant examples where appropriate.
Q3) Which of the following is a potential pitfall of self-disclosure?
A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above
Q4) Brenda often tries to make herself look good by making others look bad.This type of communication is known as:
A) One-upmanship
B) Falsehoods
C) Put-downs
D) Defensive
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Chapter 10: Working in Groups and Teams
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/48606
Sample Questions
Q1) According to Parker (1990),there are four primary styles of team players.Define each of the styles and discuss the different ways each style contributes to the team.
Q2) External dimensions include:
A) Physical ability
B) Religion
C) Age
D) Seniority
Q3) Which of the following types of teams sets the course for the organization,but it rarely is involved in the day-to-day operations of the organization?
A) Cross-functional teams
B) Self-directed work teams
C) Top management teams
D) Process-improvement teams
Q4) Tensions among team members can be productive and help the performance of the team.
A)True
B)False
Q5) Compare and contrast groups and teams.How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/48607
Sample Questions
Q1) Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?
A) Attribution theory
B) Systems theory
C) Social exchange theory
D) Evaluation theory
Q2) The more we ________ other people,the more ________ we will be of their motives in conflicts.
A) Trust; certain
B) Disappoint; uncertain
C) Trust; uncertain
D) Disappoint; certain
Q3) Which of the following are considered the main types of conflicts encountered by public managers?
A) Intrapersonal, interpersonal, intergroup, and intragroup
B) Intrapersonal, interpersonal, intergroup, and team conflict
C) Intrapersonal, interpersonal, team, and generational
D) None of the above
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13
Chapter 12: Organizational Change
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/48608
Sample Questions
Q1) Incremental change is far more difficult for those in the organization than is discontinuous change.
A)True
B)False
Q2) In order for comprehensive change to occur in any organization,attention must be given to both strategic change and grassroots change.
A)True
B)False
Q3) Six-sigma performs at the level of ________ perfection.
A) 99.97%
B) 99.997%
C) 99.9997%
D) 99.99997%
Q4) What is organizational culture? How is it created or formed? What does it consist of? Discuss,providing relevant examples where appropriate.
Q5) Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.
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Page 14
Chapter 13: Representing the Organization on the Outside
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/48609
Sample Questions
Q1) Which of the following types of media should be used when you need to go into greater detail about the work you are doing?
A) Television
B) Print media
C) Radio
D) Press conferences
Q2) The purpose of a ________ network is to fund the delivery of services to clients.
A) Service implementation
B) Information diffusion
C) Problem solving
D) Community capacity building
Q3) RSS provides another way of getting information out to the public in a quick and efficient manner.
A)True
B)False
Q4) Discuss the role of public managers in the past,present,and future.How has their role changed over time?
Q5) What are networks? Why are they important in the delivery of services?
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Chapter 14: Managing Behavior in the Public Interest
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/48610
Sample Questions
Q1) Public administrators should see themselves as public ________.
A) Guardians
B) Angels
C) Leaders
D) Entrepreneurs
Q2) The public interest is the result of a dialogue about shared values rather than the ________ of individual self-interests.
A) Assertion
B) Expansion
C) Reduction
D) Aggregation
Q3) Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.
A)True
B)False
Q4) How can one manage their own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation,communication,and leadership strategies,among other things,in your discussion.
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