Public Administration Exam Materials
Course Introduction
Public Administration is an interdisciplinary course that explores the principles, processes, and practices involved in managing public sector organizations and implementing government policies. Students examine the structure and functions of public administration, the roles of public administrators, administrative law, public budgeting, and personnel management. The course also discusses the challenges of accountability, transparency, ethics, and decision-making within governmental and non-profit organizations, preparing students to understand and address the complexities of governance in a rapidly changing society.
Recommended Textbook
Leadership Research Findings Practice and Skills 8th Edition by Andrew J. DuBrin
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15 Chapters
907 Verified Questions
907 Flashcards
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Page 2
Chapter 1: The Nature and Importance of Leadership
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27131
Sample Questions
Q1) The modern organization is characterized by
A) a reversal of roles between leaders and followers.
B) an overthrow of authority by leaders.
C) competition between leaders and followers.
D) collaboration between leaders and followers.
Answer: D
Q2) Marketing vice president Derek is engaged in the strategic planner role when he A) takes a key customer to lunch.
B) coaches an account executive on how to close a major sale.
C) makes plan for enlarging the office.
D) looks for ideas in the outside world that could help the company.
Answer: D
Q3) A major contributor to leader burnout is being responsible for an action that hurts so many people.
A)True
B)False
Answer: True
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Chapter 2: Traits Motives and Characteristics of Leaders
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Grace, the CEO of an oil and gas exploration company, decides to buy an oil block, even though experts have warned her of security risks and uncertainty with regard to oil presence. Grace completes the oil deal, and exploration in the block confirms oil presence. Which of the following traits best describes Grace's actions?
A) Resonance
B) Gutsy
C) Humility
D) Extraversion
Answer: B
Q2) Creativity among leaders tends to be distributed:
A) along a continuum from low to high.
B) into being creative versus not creative.
C) between old and young leaders.
D) between planners versus implementers.
Answer: A
Q3) A key part of being an authentic leader is to be passionate about your purpose. A)True
B)False
Answer: True
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Page 4
Chapter 3: Charismatic and Transformational Leadership
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) An effective vision is aligned with the goals and dreams of group members.
A)True
B)False
Answer: True
Q2) Displaying an in-your-face attitude can contribute to a person's charisma.
A)True
B)False
Answer: True
Q3) One of the effects of charismatic leadership is the creation of a wide gap between the beliefs of the leader and those of group members.
A)True
B)False
Answer: False
Q4) To develop your personal brand, it is recommended that you focus on patching up your weaknesses.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Leadership Behaviors Attitudes and Styles
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Suggestions for making better use of 360-degree surveys include _____.
A) customizing the assessment dimensions based on the leadership competencies that are associated with success
B) ensuring that managers perceive the feedback as being geared toward administrative control rather than personal development
C) identifying the lower-order needs of the workers that are to be fulfilled
D) encouraging workers to give and receive feedback as per their choice
Q2) A leader scoring high on the dimension of consideration would typically be authoritarian and impersonal in relationships with subordinates.
A)True
B)False
Q3) Participative decision making is one way of giving group members emotional support.
A)True
B)False
Q4) Making connections with people is part of the leadership dimension of initiating structure.
A)True
B)False
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Chapter 5: Contingency and Situational Leadership
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) In the context of Situational Leadership II, who among the following is identified as an enthusiastic beginner?
A) Adrian, a highly skilled employee who exceeds his targets
B) Milan, who is capable of achieving her targets but is not dependable
C) Tina, who needs help with her technical skills but is a motivated learner
D) Alfina, a high performing employee, who occasionally takes long vacations
Q2) Annette's team has been able to meet the production target of 20,000 units per year. In the next financial year, Annette sets a target of 25,000 units for the team. Accordingly, the individual targets are set to increase. In the context of the path-goal theory of leadership effectiveness, Annette follows the _____ of leadership.
A) directive and controlling style
B) supportive style
C) participative style
D) achievement oriented style
Q3) Plant manager Kristina practices evidence-based leadership when she:
A) uses leadership practices proven to be effective.
B) carefully documents poor performance.
C) asks group members to justify their claims.
D) maintains a log of her interactions with group members.
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Page 7
Chapter 6: Leadership Ethics and Social Responsibility
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Corporate social responsibility deals with a firm's impact on society more than its impact on company employees.
A)True
B)False
Q2) A recommended approach for promoting ethical behavior throughout an organization is to:
A) reward employees based on their seniority.
B) impose severe penalties on whistleblowers."
C) hire only those candidates who have taken a course in ethics.
D) reward people who have performed well and behaved ethically.
Q3) Evan, a manager, strongly believes in the concept of power sharing. Therefore, Evan is most likely to _____.
A) show a consistency between word and deeds and keep promises
B) allow for group member input into decisions and listen to their suggestions
C) care about the environment in such ways as being a champion of recycling
D) be moral enough just to look good
Q4) Ethics deals mostly with compliance to rules and regulations.
A)True
B)False
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Chapter 7: Power Politics and Leadership
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) According to the Law of Reciprocity (as it relates to organizational politics),:
A) hard work pays off in the long run.
B) everybody expects to be paid back.
C) workers who are wronged seek revenge.
D) leaders get even with disloyal group members.
Q2) Which of the following is recommended as an effective empowering practice?
A) Providing ample information to workers
B) Allowing group members to establish their own limits to empowerment
C) Choosing work methods for group members
D) Separating work activities from organizational goals
Q3) _____ power is a type of personal power.
A) Legitimate
B) Referent
C) Reward
D) Coercive
Q4) Middle manager Barney practices favoritism when he recommends for promotion:
A) a worker chosen at random.
B) a golfing buddy who is a poor performer.
C) a worker suggested by his boss.
D) the best performer in the department.
Page 9
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Chapter 8: Influence Tactics of Leaders
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Adrian is a compassionate and sensitive leader. He is charismatic and dynamic. On the other hand, Joseph is dominant leader and is considered manipulative by his subordinates. In the context of implicit leadership theories, which of the following options is most likely to be true?
A) Adrian's traits are considered prototypes, while Joseph's traits are considered antiprototypes.
B) Joseph's traits are considered antiprototypes, while Adrian's traits are considered prototypes.
C) Both Adrian's and Joseph's traits are considered prototypes.
D) Both Adrian's and Joseph's traits are considered antipeototypes.
Q2) Leaders must behave in ways consistent with the values and practices they wish to see imitated throughout the organization.
A)True
B)False
Q3) The more powerful leaders are , the more they need to create a coalition.
A)True
B)False
Q4) Describe the three major outcomes of influence tactics, with specific examples or cases, which portray these outcomes.
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Chapter 9: Developing Teamwork
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Team members use technologies like groupware which:
A) virtually eliminate the need for a team leader.
B) measure the productivity of group members.
C) allow group members to achieve consensus on which software to use.
D) help groups collaborate better.
Q2) Which of the following is true of a consensus leadership style?
A) The style relies on conforming to the majority opinion.
B) The style enhances the level of commitment by team members toward an idea.
C) The style gives utmost importance to an idea which comes from outside the group.
D) The style perceives that disagreements should be supressed to reach a consensus.
Q3) A group with emotional intelligence is most likely to have a strongly developed norm of teamwork.
A)True B)False
Q4) In a full form of open-book management, employee representatives vote on the amount of compensation paid to top-level management.
A)True
B)False
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Chapter 10: Motivation and Coaching Skills
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27140
Sample Questions
Q1) Which one of the following is considered an important coaching technique?
A) Restrict oneself from asking questions to the coach.
B) Resist change in all possible ways.
C) Model desired performance and behavior.
D) Create more obstacles for the person being coached.
Q2) The question, "If I work hard, will I get the job done?" illustrates the _____ aspect of expectancy theory.
A) instrumentality
B) valence
C) goal
D) expectancy
Q3) To act as a strong motivator, big comprehensive goals should be broken down into smaller steps.
A)True
B)False
Q4) A barrier buster is a manager who:
A) sets unrealistically high goals for group members.
B) uses rewards and punishments frequently.
C) removes obstacles that hinder work accomplishment.
D) lobbies for business contracts from external agencies.
Page 12
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Chapter 11: Creativity Innovation and Leadership
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) Research based on the LMX theory indicates that favorable exchanges between managers and creative workers are associated with low creativity.
A)True
B)False
Q2) Christian takes over as the managing director of a company producing automotive components. He observes that all the employees look at standard ways of solving problems and developing new products. Creativity is extremely limited. Christian plans to promote creative thinking among the employees of the company. What are the methods that can be used by Christian to enhance creativity in the organization?
Q3) You and the other members of your business unit are participating in the pet-peeve technique.Therefore, you would:
A) list all the complaints you have about your leader.
B) think up complaints that others might have about your unit.
C) think up all the things you do not like about your unit.
D) develop new ideas for products that consumers might want.
Q4) A creative person within an organization is typically a conformist.
A)True
B)False
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Page 13
Chapter 12: Communication and Conflict Resolution Skills
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27142
Sample Questions
Q1) Being the first to listen during a negotiation session results in distrust.
A)True
B)False
Q2) Austin is a team leader with excellent speaking skills. His messages convey power and authority. His team has landed an extremely challenging project that requires extra effort from each member because of the tight deadlines involved. What are the other strategies Austin can use to persuade his team members to give their best performance for the project's success?
Q3) Which of the following examples shows the use of a power-oriented linguistic style?
A) Karen writes most of her business memos and letters using the passive voice.
B) Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.
C) Abraham often delivers lengthy speeches with no concrete conclusions when addressing his subordinates.
D) Milton uses a substantive amount of business jargon in his emails pertaining to new projects.
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14
Chapter 13: Strategic Leadership and Knowledge Management
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/27143
Sample Questions
Q1) A powerful strategy for gaining competitive advantage is to:
A) hire talented, well-motivated people throughout the firm.
B) develop the talents among the least talented employees.
C) hire the occasional candidate with a poor employment history to be socially responsible.
D) promote employees on the basis of seniority to encourage company loyalty.
Q2) The recommended approach for strategy formulation by a leader is for him or her to:
A) involve people in making only decisions that are less critical.
B) inspire a large number of people to help achieve organizational purposes.
C) rely heavily on mathematical forecasts of the future.
D) delegate the task to the company planning department.
Q3) When a company is founded, a major strategic task of the founder is to:
A) begin hiring the necessary workers.
B) get all the legal work done.
C) obtain funds for the company.
D) define the purpose of the company.
Q4) Asking what-if questions is part of formulating strategies.
A)True
B)False
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Chapter 14: International and Culturally Diverse Aspects of Leadership
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) A major challenge in providing leadership to cross-cultural teams is that the team members may:
A) in most part be looking for a transfer to the United States.
B) not be willing to work in different time zones.
C) refuse to cooperate with a foreigner.
D) have different attitudes toward hierarchy and authority.
Q2) Members of an employee network group:
A) always segregate themselves from the workforce.
B) affiliate on the basis of a group characteristic such as race.
C) stay in touch globally through the company intranet.
D) conduct audits of diversity within the company.
Q3) A key characteristic of an organization with leadership diversity is that:
A) there is a heterogeneous group of leaders.
B) diversity is confined to ethnicity.
C) considerable job rotation takes place among company leaders.
D) diversity is limited to sex.
Q4) Research on workgroups suggests that groups composed of people with diverse perspectives consistently underperformed as a team.
A)True
B)False
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Chapter 15: Leadership Development and Succession
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Which of the following is an advantage of coaching?
A) It alerts the leader to information that will make a difference in leadership.
B) It helps in acclimatizing to the company and accepting its vision and values.
C) It helps leaders overcome emotional problems hindering their leadership effectiveness.
D) It helps a person improve in an area that is preventing him or her from becoming a leader.
Q2) Leadership development can take place by using one's immediate superior as a positive or negative model of effective leadership.
A)True
B)False
Q3) When the successor is an outsider, boards consistently use _____ to locate one or several candidates.
A) campus recruitment
B) their social circle
C) recrutiment
D) executive search firms
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