Psychology of Communication Question Bank
Course Introduction
Psychology of Communication explores the cognitive, emotional, and social processes that underlie human communication. The course examines how individuals perceive, interpret, and respond to messages in various contexts, including interpersonal, group, and mass communication. Key topics include language development, nonverbal communication, persuasion, listening, barriers to effective communication, and the influence of culture and identity on communicative behavior. Students will gain a deeper understanding of the psychological mechanisms that shape communication, as well as practical insight into improving their own communicative competence.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600
Page 2
Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) According to the text,"disagreements" are the same as "conflicts."
A)True
B)False Answer: False
Q2) According to the text,no complaints can be constructive,only destructive.
A)True
B)False Answer: False
Q3) According to the text,an interpersonal conflict requires that the struggle is expressed.
A)True
B)False
Answer: True
Q4) An example of a "scarce resource" is self-esteem.
A)True
B)False Answer: True
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Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Since gender studies have found that women tend to compromise more than men in conflict situations,the book suggests that women try to utilize which communication behavior most often?
A) domination
B) competition
C) avoidance
D) even more compromise
E) a wide range of communication behaviors
Answer: E
Q2) All of the following beliefs are commonly-held viewpoints about conflict EXCEPT:
A) Harmony is normal and conflict is abnormal.
B) Disagreements are the same thing as conflicts.
C) Personality clashes are the cause of conflicts.
D) Conflict should never be escalated.
E) A good conflict is a nice conflict.
Answer: D
Q3) The text says anger is the predominant emotion in all conflicts.
A)True
B)False
Answer: False
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Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71474
Sample Questions
Q1) Tyler is a young,naturally gifted athlete.Unfortunately,his work ethic does not match his talent.When he finished sixth in a competition rather than his expected first or second place,he spent a great deal of time and energy telling people how the judges were unfair and were biased toward other athletes.Tyler is using which of the following face-saving strategies?
A) Refusing to step back from a position
B) Claiming unjust intimidation
C) Suppressing conflict issues
D) Helping others increase their self-esteem
E) Avoiding giving directives
Answer: B
Q2) According to the TRIP model,the use and balance of power are most connected to the "relational" element.
A)True
B)False
Answer: True
Q3) The two primary drivers of most conflicts are "relationship" and "power."
A)True
B)False
Answer: True
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Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) List,define,and provide examples of the RICE power currencies in interpersonal relationships.
Q2) Hocker and Wilmot contend that power is not owned by an individual,but is a product of a social relationship.
A)True
B)False
Q3) Which of the following statements is NOT true of competitive power?
A) Competitive power can be useful.
B) Competition can lead to collaboration.
C) All forms of power are always in a state of change.
D) Competitive power is appropriate when protecting children.
E) People with sufficient power currencies should never use them competitively.
Q4) According to your text,sometimes it is more appropriate to settle disputes on the basis of "rights," rather than power or interests.
A)True
B)False
Q5) What does it man to say that "power is relational?" Provide specific examples to support you explanation.
Q6) Differentiate between distributive and integrative power.
Q7) Discuss productive "low-power" strategies.
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Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Dave is extremely frustrated with his co-workers; conflict is occurring everywhere,and he doesn't feel like he is valued in his job.He starts thinking to himself he should look for a new job.When one of his co-workers asks him about an upcoming work event,Dave says,"I don't really have time to work on this.It's not like I'll be here anyway," Dave is using which "obliging" behavior?
A) Giving up
B) Disengagement
C) Denial of needs
D) Expression of desire for harmony
E) Avoidance
Q2) Which of the following is a disadvantage to using domination as a style for managing conflict?
A) Domination prioritizes the specific goal over the relationship.
B) Parties are generally not equal in power.
C) Domination often reduces the options to an "either-or" status.
D) Domination can fuel more competition and reduce flexibility.
E) All of these are disadvantages to using domination for managing conflicts.
Q3) Select one of the five conflict styles and discuss how getting "stuck" in it can have negative consequences.
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Page 7
Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Too little sadness can result in:
A) Burdens on others
B) Distorted emotional expression
C) Depression
D) Little to no conflict
E) Increased emotional intelligence
Q2) Because emotions are not logical,your book recommends that you figure out your logic before you share your emotions.
A)True
B)False
Q3) Describe the "circumplex model of affect," which includes two dimensions-pleasant/unpleasant and activation/deactivation.How can this model help you understand and express your emotions more effectively?
Q4) Discuss the "tension of opposites"-the urge to either "move toward or against" our emotions.First,describe the two tensions.Second,provide an example of each.Be sure to use terms from the text explain this principle of emotion.
Q5) Your authors contend that conflict always occurs on an emotional dimension. A)True
B)False
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Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Which of the following stages of conflict is characterized by parties engaged in serious power struggles,polarization and lack of information-sharing?
A) Stage I
B) Stage II
C) Stage III
D) Stage IV
E) Stage V
Q2) "Total marriages" are what the book suggests as the best goal for all marriages.
A)True
B)False
Q3) If a conflict progresses to Stage IV,as described in the book,the authors suggested that a neutral 3<sup>rd</sup>-party become involved to help.
A)True
B)False
Q4) Describe coalitions and their role in system wide conflicts.In your answer,discuss the potential benefits and drawbacks of coalition formation.
Q5) List,describe and provide an example of the eight parts of the Conflict Assessment Guide.
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Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Making high demands and conceding slowly are patterns of a collaborative bargaining approach.
A)True
B)False
Q2) Which of the following is NOT true of competitive bargainers?
A) They will make high opening demands and concede slowly.
B) They will recognize and enhance interdependence.
C) They will exaggerate the value of concessions that are offered.
D) They will try to resist persuasion on issues.
E) Competitive bargainers will do all of the above.
Q3) Negotiation that is transformational is defined as
A) cooperating fully with the other.
B) creating something new from what existed before.
C) Using your intuition to help reframe the conflict.
D) cooperative competitiveness.
E) The exchange of rational self-interest.
Q4) Giving more power to one party is an effective way of managing power in a collaborative approach to negotiation.
A)True
B)False
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Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) What is the most significant difference between mediation and arbitration?
Q2) How is "coaching" similar/different from "mediation" and "counseling?" Be sure to demonstrate understanding of all three concepts before comparing and contrasting.
Q3) Briefly describe a recent situation in which you personally intervened (or witnessed an intervention)in an informal context.What have you learned by reading the section in informal intervention that would influence how your might make different choices in the future?
Q4) Mediation,by definition,allows the participants to manage their own conflicts,and ultimately,their outcomes.
A)True
B)False
Q5) Which of the following statements is FALSE?
A) Children can be effectively trained as mediators.
B) Mediators need to be masters of the process.
C) The mediator's job is not to advocate solely on behalf of one of the parties.
D) Mediation takes many different forms in different contexts.
E) Mediators need to be content experts in the area of dispute.
Q6) List,describe,and illustrate the five stages of the mediation process.Explain how each stage is important to the process.
Page 11
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) A person who gets caught up in what has happened to her/him and uses the story to get sympathy from others may be caught up in the "eddy" of:
A) resentment.
B) victimization.
C) revenge.
D) depression.
E) withdrawal.
Q2) Which of the following is characteristic of forgiveness?
A) Dismissing or minimizing a situation.
B) Excusing the actions or behavior of the other.
C) It is indifferent about justice.
D) Acknowledging the truth about what has happened.
E) Forgiveness is the same thing as pardon.
Q3) Explain how the TRIP elements of power may help or hinder the process of reconciliation.
Q4) Compare and contrast the features of effective apologies with the three types of problematic or ineffective apologies.
Q5) Differentiate between implicit and explicit forms of forgiveness.What role can "gestures" play?
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