Project Management
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Course Introduction
Project Management offers a comprehensive introduction to the principles, processes, and best practices necessary to successfully plan, execute, and evaluate projects across various industries. Students learn to define project scopes, develop schedules, allocate resources, manage budgets, and mitigate risks using established methodologies such as Agile and Waterfall. The course also covers leadership strategies, team dynamics, stakeholder communication, and the use of project management software. Emphasis is placed on real-world case studies and project simulations to help students develop practical skills to deliver projects on time and within budget.
Recommended Textbook
OM 6th Edition by David Alan Collier
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18 Chapters
572 Verified Questions
572 Flashcards
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Chapter 1: Operations Management and Value Chains
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) In the context of the pre- and postproduction services perspective of a value chain, which of the following statements is true of preproduction services
A) They focus on gaining a customer.
B) They include on-site installation and application services.
C) They focus solely on keeping an existing customer.
D) They include recycling and remanufacturing initiatives.
Answer: A
Q2) Which of the following can be classified as a support process in a business
A) Product manufacturing
B) Technology acquisition
C) Human resource management
D) Order shipment
Answer: B
Q3) Which of the following statements is true of service facilities
A) They need to be in close proximity to customers.
B) They store their services as physical inventory.
C) They require employees with stronger technical skills than behavioral skills.
D) They rely more on hard technology than soft technology to perform work.
Answer: A
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Page 3
Chapter 2: Measuring Performance in Operations and Value Chains
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Sample Questions
Q1) In the context of the triple bottom line,__________measures include corporate ethics and governance.
A) environmental sustainability
B) social sustainability
C) economic sustainability
D) political sustainability
Answer: B
Q2) In the context of the triple bottom line (TBL), which of the following is a performance measure of economic sustainability
A) Fines for environmental violations
B) Corporate ethics and governance
C) Revenue from new goods and services
D) Measures of perceived value
Answer: A
Q3) In the context of the analytics in operations management, it costs three to five times more to keep an existing customer than acquire a new customer.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Operations Strategy
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) __________are those that a customer can determine prior to purchasing goods or services.
A) Search attributes
B) Experience attributes
C) Credence attributes
D) Variant attributes
Answer: A
Q2) Basic customer expectations are generally considered the minimum performance level required to stay in business and are often called__________.
A) order qualifiers
B) credence attributes
C) experience attributes
D) order winners
Answer: A
Q3) The style and fit of a jacket can be classified as a(n) _____.
A) search attribute
B) experience attribute
C) credence attribute
D) variant attribute
Answer: A
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Chapter 4: Technology and Operations Management
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Sample Questions
Q1) Which of the following is a benefit of using technology
A) It increases the number of human service providers in firms.
B) It increases quality and productivity of firms.
C) It increases opportunities for employee empowerment.
D) It makes it easy for customers to change decisions and return goods.
Q2) Customer relationship management (CRM) helps firms gain and maintain competitive advantage by:
A) encouraging them to produce standardized goods.
B) merging all demographic-based and behavior-based segments of markets.
C) studying which goods and services are purchased together.
D) prohibiting them from bundling goods and services together.
Q3) In the context of technology in value chains, customer relationship management (CRM):
A) enables small firms to make counterfeit knock-offs of genuine products.
B) prohibits firms from bundling goods and services together.
C) encourages firms to produce standardized goods for all consumers to reduce manufacturing costs.
D) exploits the vast amount of data that can be collected from consumers.
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Chapter 5: Goods and Service Design
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Sample Questions
Q1) In the context of service-delivery system design, which of the following establishments depends on good location decisions
A) A health club
B) An ice-cream factory
C) An insurance claim processing center
D) A distribution center
Q2) The specifications for an automobile part (in inches) are 10.00 ± 0.15, and the Taguchi loss function is estimated to be L(x) = 9,300 (x - T) 2. Determine the estimated loss per part if the concerned quality feature has an actual value of 10.20 inches.
A) $37200
B) $93000
C) $372
D) $93
Q3) The__________provides the behavioral setting where service encounters take place.
A) facility location
B) service process and job design
C) servicescape
D) value chain model
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Page 7
Chapter 6: Supply Chain Design
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Sample Questions
Q1) A difference between efficient supply chains and responsive supply chains is that responsive supply chains _____.
A) focus on flexibility and responsive service
B) focus on maximizing efficiencies in process flow
C) seek to balance capacity and demand, resulting in low levels of inventory
D) seek to minimize cost of routing products from factory to customers
Q2) __________is the process of having suppliers provide goods and services that were previously provided internally.
A) Insourcing
B) Outsourcing
C) Backward integration
D) Forward integration
Q3) Which of the following statements is true of a responsive supply chain
A) It works best when demand is stable and predictable.
B) It works best when product life cycles are short and change often because of innovation.
C) It works best when customers require standardization rather than customization.
D) It works best when contribution margins are low.
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8
Chapter 7: Process Selection, Design, and Analysis
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Sample Questions
Q1) In a process design, an activity refers to a group of tasks needed to create and deliver an intermediate or final output.
A)True
B)False
Q2) __________are configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set.
A) Fixed goods
B) Custom goods
C) Option goods
D) Standard goods
Q3) All processes and functional areas participate in the reengineering efforts of a firm.
A)True
B)False
Q4) A _____ is the beginning or end of a process.
A) process design
B) process map
C) process boundary
D) process bottleneck
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Chapter 8: Facility and Work Design
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Sample Questions
Q1) __________is vertical expansion of job duties to give the worker more responsibility.
A) Employee empowerment
B) Job enlargement
C) Employee recognition
D) Job enrichment
Q2) Research has shown that bringing the outdoor environment into the workplace lowers stress.
A)True
B)False
Q3) A _____ is an arrangement of physical facilities based on the sequence of operations that is performed during the manufacturing of a good or delivery of a service.
A) product layout
B) process layout
C) cellular layout
D) fixed-position layout
Q4) Process layouts require simple planning and control systems.
A)True
B)False
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Chapter 9: Forecasting and Demand Planning
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Sample Questions
Q1) In the context of a fairly stable time series with relatively little random variability, which of the following statements is true of single exponential smoothing (SES)?
A) Values of the smoothing constant larger than 0.5 place more emphasis on recent data.
B) Exponential smoothing models completely forget past data if the smoothing constant is strictly between 0 and 1.
C) Typical values for the smoothing constant are in the range of 1 to 1.5.
D) Values of the smoothing constant smaller than 0.1 allow a forecast to react faster to changing conditions.
Q2) Judgmental forecasting relies upon historical data in developing forecasts.
A)True
B)False
Q3) When no historical data are available, _____ is the sole basis for predicting future demands.
A) statistical forecasting
B) regression analysis
C) judgmental forecasting
D) exponential smoothing
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11
Chapter 10: Capacity Management
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Sample Questions
Q1) Average safety capacity (%) is computed using the formula:
A) Average resource utilization (%) -100%.
B) 100% - Average resource utilization (%).
C) [Maximum safety capacity (%) + Minimum safety capacity (%)]/2.
D) 100% - Maximum resource utilization (%).
Q2) Diseconomies of scale are known as the capacity cushion.
A)True
B)False
Q3) A doctor's office charges no-show patients $30 if they do not cancel their appointment 24 hours prior to the appointment. In this scenario, which of the following can be used by the doctor's office to handle the risk of idle service capacity
A) A capacity straddle strategy
B) A capacity lag strategy
C) A revenue management system
D) A pull system
Q4) Offering complementary goods or services is an example of a short-term capacity strategy.
A)True
B)False
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Chapter 11: Managing Inventories in Supply Chains
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Sample Questions
Q1) Net Steels is a steel manufacturing company. It orders 180 metric tons of raw material per order. It was observed that the company often faces stockout. To tackle this issue, the company incorporated a fixed-quantity system (FQS) and collected the following data.
\(\begin{array} { | l | l | }
\hline \text { Demand } & 11,000 \text { metric tons per year } \\
\hline \text { Order Cost } & \$ 18,000 \text { per order } \\
\hline \text { Item Cost } & \$ 36,000 \text { per year } \\
\hline \text { Inventory-Holding Cost } & 20 \text { percent per year } \\ \hline
\end{array}\)
Using the data, Net Steels determined that the economic order quantity (EOQ) should be 235 metric tons. In this scenario, the annual amount that Net Steels can save by ordering as per the EOQ instead of its conventional order is:
A) less than $45,000.
B) more than $45,000 but less than or equal to $55,000.
C) more than $55,000 but less than or equal to $65,000.
D) more than $65,000.
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Chapter 12: Supply Chain Management and Logistics
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Sample Questions
Q1) __________refers to managing the flow of finished goods, materials, or components that may be unusable or discarded through the supply chain from customers toward either suppliers, distributors, or manufacturers for the purpose of reuse, resale, or disposal.
A) Reverse logistics
B) Response management
C) Process design
D) Scheduling
Q2) __________is the discipline of managing the flow of materials and transportation activities to ensure adequate customer service at reasonable cost.
A) Logistics
B) Scheduling
C) Procurement
D) Integration
Q3) Which of the following best defines inventory turnover
A) It is the cost associated with repairs of goods that have been returned.
B) It is the time taken to fill a customer's order.
C) It is a measure of how quickly goods are moving through the supply chain.
D) It is a measure of the number of perfect orders.
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Chapter 13: Resource Management
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Sample
Questions
Q1) A company currently has 100 items in inventory. The demand for the next four months is 500, 800, 900, and 300 units. Determine the monthly production rate if a level strategy is selected with the goal of ending the fourth month with 400 units in inventory.
A) 500 units/month
B) 700 units/month
C) 900 units/month
D) 1100 units/month
Q2) _____ are the quantity of a component needed to support production at the next-higher level of assembly.
A) Planned order receipts
B) Scheduled receipts
C) Explosions
D) Gross requirements
Q3) Which of the following lot sizing rules bases the order quantity on a standard-size container or pallet load
A) The lot-for-lot rule
B) The fixed-order quantity rule
C) The periodic-order quantity rule
D) The gross requirements rule
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Page 15
Chapter 14: Operations Scheduling and Sequencing
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Sample Questions
Q1) In the context of sequencing,__________is the amount of time by which the completion time exceeds the due date of a job.
A) flow time
B) makespan
C) lateness
D) tardiness
Q2) In the context of operations management,__________refers to the assignment of start and completion times to particular jobs, people, or equipment.
A) scheduling
B) appointing
C) statistical forecasting
D) demand planning
Q3) In the context of sequencing,__________is the time needed to process a given set of jobs.
A) flow time
B) makespan
C) lateness
D) tardiness
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Chapter 15: Quality Management
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Sample Questions
Q1) Which of the following statements is true of SERVQUAL
A) Quality is simply ensuring that goods and services consistently conform to specifications.
B) It is designed to apply to all service industries.
C) It uses 15 dimensions of service quality performance.
D) Empathy is the ability to provide what was promised, dependably and accurately.
Q2) A _____ is a basic statistical tool that graphically shows the frequency or number of observations of a particular value or within a specified group.
A) flowchart
B) histogram
C) cause-and-effect diagram
D) scatter diagram
Q3) __________are costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer.
A) Prevention costs
B) Appraisal costs
C) Internal failure costs
D) External failure costs
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17
Chapter 16: Quality Control and SPC
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Sample Questions
Q1) The task of__________is to ensure that a good or service conforms to specifications and meets customer requirements by monitoring and measuring processes and making any necessary adjustments to maintain a specified level of performance.
A) job design
B) visual control
C) quality control
D) forecasting
Q2) In the context of the net promoter score (NPS), scores of 6 or below represent__________, unhappy customers who may spread negative comments.
A) detractors
B) passives
C) promoters
D) campaigners
Q3) Keeping special cause variation from occurring is the essence of statistical quality control.
A)True
B)False
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18
Chapter 17: Lean Operating Systems
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Sample Questions
Q1) A company is using a Kanban system with 2 containers, each holding 50 parts, between a downstream (using) and an upstream (producing) work center. The using work center can handle 250 jobs per day. The average elapsed time for the entire cycle is currently 0.25 days. The company is concerned about the safety factor for the operation. Which of the following is the safety factor ( ) of the current operation?
A) 20 percent
B) 60 percent
C) 80 percent
D) 40 percent
Q2) In the context of lean tools and approaches, _____ are indicators for operating activities that are placed in plain sight of all employees so that everyone can quickly and easily understand the status and performance of the work system.
A) Kanban cards
B) push systems
C) pull systems
D) visual controls
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19
Chapter 18: Project Management
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Sample Questions
Q1) Which of the following is true of the Critical Path Method (CPM)
A) It allows us to investigate the effects of uncertainty of activity times on project completion times.
B) It uses the variance in the critical path activities to evaluate the risks associated with project completion times.
C) It assumes that activities are independent of one another, with clearly defined start and finish dates.
D) It accounts for the interruptions that may affect an activity between the start and the finish times.
Q2) The Project Evaluation and Review Technique (PERT) was developed as a means of scheduling and controlling projects with constant activity times.
A)True
B)False
Q3) The only way the project completion time can be reduced is by crashing activities on the critical path.
A)True
B)False
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Page 20