Project Management Exam Solutions
Course Introduction
Project Management is a comprehensive course that introduces students to the principles, methodologies, and best practices essential for effectively planning, executing, and closing projects across various industries. The course covers key topics such as project lifecycle phases, scope definition, time and cost management, risk assessment, quality control, stakeholder communication, and leadership strategies. Through case studies, real-world scenarios, and practical exercises, students develop critical thinking and problem-solving skills necessary to manage resources, meet deadlines, and deliver successful project outcomes. The course prepares learners to utilize modern project management tools and techniques, equipping them for professional certification exams and dynamic project environments.
Recommended Textbook
Managing Quality Integrating the Supply Chain 5th Edition by S. Thomas Foster
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15 Chapters
1374 Verified Questions
1374 Flashcards
Source URL: https://quizplus.com/study-set/1266
Page 2
Chapter 1: Differing Perspectives on Quality
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/24990
Sample Questions
Q1) ________ involves the processes that overarch and tie together the quality control and assurance activities.
A) Quality management
B) Quality execution
C) Quality implementation
D) Quality testing
E) Quality development
Answer: A
Q2) Which of the following best defines employee empowerment?
A) It involves moving decision making to the highest level in the organization.
B) It involves moving decision making to mid-management levels in the organization.
C) It involves moving decision making upwards in the chain of command.
D) It involves moving decision making to the lowest level in the organization.
E) It involves moving decision making outside the borders of the organization.
Answer: D
Q3) The operations management view of quality is rooted in the marketing approach.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Quality Theory
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24991
Sample Questions
Q1) A theory that is generated by observation and description is said to have been developed by the process of deduction.
A)True
B)False
Answer: False
Q2) Tom Peters is the principle pioneer of benchmarking.
A)True
B)False
Answer: False
Q3) Kaoru Ishikawa is credited with democratizing statistics.
A)True
B)False
Answer: True
Q4) The zero-defects approach to quality improvement was proposed by Armand Feigenbaum.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Global Supply Chain Quality and International Quality Standards
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/24992
Sample Questions
Q1) The number of applicants for the Baldrige Award has decreased due to the lack of legitimacy of the award criteria.
A)True
B)False
Answer: False
Q2) What is globalization?
Answer: Globalization means that a firm fundamentally changes the nature of its business by establishing production and marketing facilities in foreign countries. We refer to these firms as multinational corporations. With growing economies in many parts of the world, such as Mexico, India, Brazil, Eastern Europe, China, and Russia, firms need to globalize to participate in these markets. However, there are effects of globalization that firms often overlook. By globalizing, firms significantly change the physical environment, the task environment, and the social environment in which they operate.
Q3) Market diversity drives the need for culture-specific research and development.
A)True
B)False
Answer: True
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Chapter 4: Strategic Quality Planning
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/24993
Sample Questions
Q1) The two dimensions of strategic planning are content and process.
A)True
B)False
Q2) Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.
A)True
B)False
Q3) The Lundvall-Juran quality cost model states that ________.
A) as quality increases, customer satisfaction increases
B) as expenditures in inspection and control activities increase, quality conformance decreases
C) as design and manufacturing costs increase, quality increases
D) as expenditures in prevention and appraisal activities increase, quality conformance increases
E) as inspection costs increase, customer satisfaction decreases
Q4) If a leader has power to punish the follower for not following rules or guidelines, the leader has referent power.
A)True
B)False
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Chapter 5: The Voice of the Customer
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/24994
Sample Questions
Q1) ________ validity refers to whether the item really measures what we want to measure.
A) Construct
B) Control
C) Criterion
D) Conformance
E) Content
Q2) Competence means possession of the required skills and knowledge to perform the service.
A)True
B)False
Q3) Explain the ten determinants of service quality contributed by Parasuraman, Zeithamel, and Berry.
Q4) Phone contacts and focus groups are referred to as hard data.
A)True
B)False
Q5) Annuity relationship results in the customer providing a short-term income stream to the provider.
A)True
B)False
Page 7
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Chapter 6: The Voice of the Market
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24995
Sample Questions
Q1) Restructuring is defined as a fundamental rethinking and redesign of business processes.
A)True
B)False
Q2) Calculate the total factor productivity for Firm B.
A) 14.86
B) 1.35
C) 2.60
D) 34.67
E) 20.28
Q3) Describe the concept of functional benchmarking.
Q4) Ajax Carpet Cleaning promises to clean 100 square feet of carpet for $15.00. Their work standard for such a job is $5.00 for labor and $2.00 for cleaning supplies. Since they use the customer's electricity, there are no other inputs in to the cleaning process. What is their labor productivity?
A) 3.00
B) 7.50
C) 20.00
D) 10.0
E) 50.0
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Chapter 7: Quality and Innovation in Product and Process Design
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93 Verified Questions
93 Flashcards
Source URL: https://quizplus.com/quiz/24996
Sample Questions
Q1) Describe the failure modes, effects, and criticality analysis (FMECA).
Q2) ________ refers to the performance of all the design process steps simultaneously.
A) Just-in-time engineering
B) Lean engineering
C) Concurrent engineering
D) Reengineering
E) Reverse engineering
Q3) During ________ stage of the product development process, preliminary work can be performed to identify key quality characteristics and potential for variability with each of the different materials.
A) product marketing and supply chain preparation
B) technology selection for product development
C) technology development for process selection
D) final product definition
E) manufacturing system design
Q4) Failure modes and effects analysis results in reduction in product development cost.
A)True
B)False
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Chapter 8: Designing Quality Services
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24997
Sample Questions
Q1) Service supply chains are bidirectional, which means that service customers actually provide inputs to the supply chain.
A)True
B)False
Q2) Capricious labor occurs because many services customers provide themselves as labor inputs into the production process.
A)True
B)False
Q3) Which of the following statements is true?
A) Tangible service attributes cannot be inventoried or carried in stock over long periods of time.
B) The homogeneous nature of services means that no two services are exactly the same.
C) Production and consumption of services often occur simultaneously.
D) Customers cannot exert control over the service provider to achieve customization.
E) Customers tend to be more involved in the production of goods than in the production of services.
Q4) What is services blueprinting?
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Chapter 9: Managing Supplier Quality in the Supply Chain
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/24998
Sample Questions
Q1) ISO/TS 16949 does not specify the quality system requirements for the ________ of automotive-related products.
A) servicing
B) design and development
C) disposal
D) installation
E) production
Q2) The linkage between a series of suppliers and consumers involves the complex interaction of ________.
A) inbound logistics and outbound logistics
B) marketing and sales
C) operations, sales, and services
D) logistics, systems, and human behavior
E) consumer behavior and interaction
Q3) Explain the ISO/TS 16949 standard.
Q4) The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness.
A)True
B)False
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Chapter 10: The Tools of Quality
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/24999
Sample Questions
Q1) The tree diagram is useful to identify the steps needed to address a given problem.
A)True
B)False
Q2) The first step to making a prioritization grid is to construct an affinity diagram to identify the issues relating to a problem.
A)True
B)False
Q3) Define check sheets and describe the steps involved in setting up a check sheet.
Q4) What are the steps involved in process mapping?
Q5) Check sheets are data-gathering tools that can be used in forming ________.
A) Pareto charts
B) scatter diagrams
C) cause-and-effect diagrams
D) histograms
E) control charts
Q6) Histograms are simply graphical representations of data in a pie chart format.
A)True
B)False
Q7) Describe the function of an affinity diagram.
Page 12
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Chapter 11: Statistically Based Quality Improvement for Variables
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/25000
Sample Questions
Q1) Close tolerances are required in the manufacturing section of an automotive parts business. Since the customers demand quality, the owner wants to monitor the operation closely using statistical process control. After taking 8 samples of size 4, the owner finds himself with the data in the table above. What is the center line for a chart that will monitor process dispersion?
A) 0.45
B) 0.30
C) 0.00
D) 0.75
E) cannot be determined from the information given
Q2) Nonrandom variation is centered on a mean and occurs with a consistent amount of dispersion.
A)True
B)False
Q3) In the study of quality, Type I error is called consumer's risk.
A)True
B)False
Q4) X chart limits are control limits and not natural limits.
A)True
B)False
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Chapter 12: Statistically Based Quality Improvement for Attributes
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/25001
Sample Questions
Q1) What are attribute charts used for and how do they work?
Q2) A system is composed of three components. Two of the items are in parallel and have reliabilities of 0.95 and 0.90. The third item has a reliability of 0.98 and this item is in series with the first combination. What is the overall system reliability?
A) 0.995
B) 0.985
C) 0.975
D) 0.965
E) 0.955
Q3) Reliability models assume independence between failure events.
A)True
B)False
Q4) Structural attributes have to do with physical characteristics of a particular product or service.
A)True
B)False
Q5) State the five types of attributes.
Q6) Describe the development and interpretation of the bathtub curve.
Page 14
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Chapter 13: Six Sigma Management and Lean Tools
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/25002
Sample Questions
Q1) At which company did Six Sigma originate?
A) General Electric
B) Motorola
C) AT&T
D) 3M
E) CIGNA
Q2) The Pitman arm on a car costs $105 to repair. Compute the quality loss function for losses incurred as a result of deviation from a target where a tolerance of 10 plus or minus 0.75 is required and the root mean squared deviation (V) from the target is 0.025.
A) 0.18
B) 5.83
C) 16.8
D) 0.12
E) 45.0
Q3) Part of the responsibility of the master black belt is to perform a cost of poor quality analysis.
A)True
B)False
Q4) What are the titles and roles of the key players in Six Sigma efforts?
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Chapter 14: Managing Quality Improvement Teams and Projects
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91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/25003
Sample Questions
Q1) In ________ stage of the conflict resolution process, opponents identify the issues that need to be resolved.
A) interaction
B) compromising
C) conceptualization and orientation
D) outcome
E) frustration
Q2) The scope of a Tiger team is organization-wide.
A)True
B)False
Q3) Why is knowledge work important in managing businesses today?
Q4) In an activity network diagram, slack time = late finish - early finish.
A)True
B)False
Q5) Organizational learning leads to change in organizational behavior in a way that reduces performance.
A)True
B)False
Q7) List the steps to perform force-field analysis. Page 16
Q6) Briefly explain the situational leadership model.
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Page 17
Chapter 15: Implementing and Validating the Quality System
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/25004
Sample Questions
Q1) Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?
A) reporting and corrective action
B) implementing the audit
C) the opening meeting
D) the exit meeting
E) follow-up
Q2) The quality improvement efforts are used to evaluate the quality management manager.
A)True
B)False
Q3) Conditional measures are the documents relating to processes.
A)True
B)False
Q4) Closeness to customers involves the understanding of the competitor's customers.
A)True
B)False
Q6) What are the requirements for accurate quality audits? Page 18
Q5) Outline the process for reenergizing quality efforts in organizations.
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Page 19