Professionalism in the Workplace Practice Questions
Course Introduction
Professionalism in the Workplace explores the standards, behaviors, and ethical principles essential for success in modern organizational environments. This course emphasizes the development of effective communication, collaboration, and interpersonal skills, while highlighting the importance of integrity, accountability, and adaptability. Students will gain practical insights into workplace etiquette, conflict resolution, and the impact of professional image. Through real-world scenarios and reflective practice, learners will develop strategies to navigate workplace challenges, foster positive relationships, and build a strong professional reputation, preparing them for career advancement and long-term success.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
1680 Verified Questions
1680 Flashcards
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Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Create goals in all areas of your life, including:
A) Education
B) Career
C) Personal
D) All of the above
E) None of the above
Answer: D
Q2) ________ are goals that can be reached within a year's time and are also referred to as objectives.
Answer: Short-term goals
Q3) Values are ideas that are important to you as an individual.
A)True
B)False
Answer: True
Q4) In order to reach a goal, you must have a reason for the goal.
A)True
B)False
Answer: True
Q5) ________ are ideas that are important to you as an individual.
Answer: Values
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Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Steps toward getting out of debt include:
A) Pay off your bill with the smallest interest first
B) Purchase only low cost items on a credit card
C) After you pay off a loan, reward yourself by spending a small amount of cash
D) None of the above
Answer: A
Q2) If you find yourself in a credit hole, it is better to:
A) Keep buying
B) Stop making payments
C) Not worry about late payments
D) All of the above
E) None of the above
Answer: E
Q3) It is important to have a miscellaneous category in your budget because you will use it frequently.
A)True
B)False
Answer: False
Q4) A(n) ________ is money going out.
Answer: Expense
Page 4
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Chapter 3: Personal Financial Management
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) Keeping your desk/work area clean and clutter-free will help you maintain organization.
A)True
B)False
Answer: True
Q2) It is a skill to be able to use time wisely.
A)True
B)False Answer: True
Q3) Take care of mail, piece by piece, as you open it.
A)True
B)False Answer: False
Q4) The one-touch policy means when dealing with a project by either placing it in a priority pile, passing it on, or throwing it away.
A)True
B)False Answer: True
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Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) When scheduling an appointment:
A) State the desired appointment time
B) State your name
C) Let the individual know the purpose of the meeting
D) All of the above
Q2) With a handshake you do not have to worry about making eye contact.
A)True
B)False
Q3) In an office setting, more than two earrings worn on each ear is considered unprofessional.
A)True
B)False
Q4) Jewelry that makes noise is acceptable to wear to a professional workplace.
A)True
B)False
Q5) One of the first steps toward determining appropriate attire for work is identifying your company's dress code.
A)True
B)False
Q6) Your ________ consists of clothes that you primarily wear to work. Page 6
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Page 7
Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Issues such as policies and procedures at work should be kept confidential.
A)True
B)False
Q2) If your company does business with your relative, there is a conflict of interest:
A) Only if you personally benefit
B) There is no conflict if your boss says it's acceptable for you to benefit.
C) If the company finds out you are related to the vendor
D) None of the above
Q3) ________ teaches employees how to eliminate workplace discrimination and harassment.
Q4) Making a generalized image of a particular group or situation is:
A) Prejudice
B) Perception
C) Stereotyping
D) All of the above
E) None of the above
Q5) Name and define the seven bases of power.
Q6) ________ is based upon an individual's ability to obtain and share information.
Q7) ________ means to obtain and use power.
Page 8
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Chapter 6: Etiquettedress
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) A company's corporate culture has an enormous impact on employee morale.
A)True
B)False
Q2) Everyone in the workplace has:
A) Power
B) Benefits
C) Leadership
D) None of the above
Q3) Developing strong friendships at work:
A) Is dangerous because it becomes difficult to separate personal and professional issues
B) Can be equally as damaging as creating workplace enemies
C) Has the potential to create distrust among employees
D) All of the above
Q4) The one common thread that binds most workplace friendships is the job itself.
A)True
B)False
Q5) ________ is the attitude employees have toward a company.
Q6) A company's ________ is similar to a company's personality.
Q7) ________ means to accept the power that is being given to you.
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) A service is something you can see or touch.
A)True
B)False
Q2) ________ means customers believe they are getting a good deal for the price they've paid for a product.
A) Value
B) Achievement
C) Dealing
D) Quality
Q3) A(n) ________ is short-term and measurable.
A) Strategy
B) Objective
C) Goal
D) Vision
Q4) Illustrate and label the three levels of management.
Q5) A(n) ________ is a broad statement or aim.
A) Vision
B) Goal
C) Strategy
D) Objective
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Chapter 8: Human Resource Management
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) ________ means employees work 40 or more hours per week.
A) Full-time employment
B) Part-time employment
C) Temporary employment
D) Employment-at-will
Q2) A(n) ________ is a new employee who has been hired for a full-time position.
A) Temporary employee
B) Introductory employee
C) New employee
D) Probationary employee
Q3) A "right-to-revise" policy:
A) Is a legal requirement
B) Means an employee can quit at any time
C) Means a company can terminate an employee at any time
D) Preserves a company's right to update its policies
Q4) If your company offers a retirement plan, take advantage of this benefit at an early age.
A)True
B)False
Q5) ________ are monetary benefits.
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Chapter 9: Communication
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Examples of feedback include:
A) Written, verbal, or nonverbal communication
B) Noise, encoding, and decoding
C) Both A and B
D) None of the above
Q2) At work, you have the obligation to share information that is:
A) Timely
B) Accurate
C) Appropriate
D) All of the above
Q3) Examples of informal communication include:
A) A memo informing you of a new policy
B) Friends telling you about a new policy during your lunch break
C) Your boss telling you about a new policy in a meeting
D) All of the above
Q4) Identifying how a message will be sent is called:
A) Encoding
B) Decoding
C) Receiving
D) Sending
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Chapter 10: Accountability and Workplace Relationships
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94 Flashcards
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Sample Questions
Q1) The use of wikis is currently the most common form of external workplace communications.
A)True
B)False
Q2) When texting for business purposes
A) Texting slang is proper
B) Spelling and grammar are proper
C) There should be no texting for business purposes
D) All of the above
Q3) Participation in a Wiki is a form of teamwork.
A)True
B)False
Q4) Most employers provide common technological tools:
A) For a minor fee
B) Free of charge
C) Free of charge for full time employees only
D) None of the above
Q5) Only important e-mail messages should be tagged with an exclamation point (!).
A)True
B)False
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Chapter 11: Teamwork, Motivation, and Leadership
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Good human relations is all about:
A) Attitude and getting along with others
B) Motivating others
C) Learning to be a leader
D) None of the above
Q2) An event that would affect employees in the "safety" level of Maslow's hierarchy includes:
A) A cancelled vacation
B) Recent layoffs
C) A cancelled company picnic
D) A salary freeze
Q3) ________ and a willingness to lead are what make employees valuable to a team.
A) Determination
B) A strong drive
C) Good people skills
D) Aggressiveness
Q4) During the ________ stage of team development, conflict occurs among team members.
Q5) Most companies use ________ to accomplish goals.
Q6) Explain and define the types of teams that exist at work.
Page 14
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Chapter 12: Conflict and Negotiation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Assertive behavior is when someone stands up for their rights but also violates others' in the process.
A)True
B)False
Q2) ________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner.
A) Assertive
B) Passive
C) Aggressive
D) None of the above
Q3) ________ occurs when there is a disagreement or tension between two or more parties.
Q4) When explaining your position in a conflict:
A) Calmly and rationally explain your position along with offering a solution
B) Calmly and rationally explain why your position is correct
C) Get the other party to agree with your position
D) Interrupt the other party if he or she incorrectly states the facts
Q5) ________ is unwanted advances of a sexual nature.
Q6) A(n) ________ is a fellow employee who is rude and unprofessional.
Page 15
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Chapter 13: Job Search Skills
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79 Flashcards
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Sample Questions
Q1) Letters of recommendation are best if written by a close friend.
A)True
B)False
Q2) Maintaining your network list:
A) Is not necessary once someone has assisted you
B) Should only be done through e-mail
C) Involves providing key contacts with periodic updates of your progress
D) Involves calling your network contact every day until you find a job
Q3) Job lead sources include:
A) Industry journals
B) Job search sites
C) Company Web sites
D) All of the above
Q4) Professional references should include all the following EXCEPT:
A) Relatives, friends, and/or religious leaders
B) Past or present supervisors, coworkers, and/or instructors
C) Each reference's name, telephone number, address, and relationship
D) All of the above should be included
Q5) A(n) ________ is a collection of paperwork used for job searches and interviews.
Page 16
Q6) A(n) ________ is a written list of contact numbers for your network.
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Chapter 14: Resume Package
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) The five steps to building a winning résumé include:
A) A picture
B) Write a cover letter
C) Write a career objective
D) All of the above
Q2) A(n) ________ is most often the first impression a potential employer will have of you.
Q3) A(n) ________ resume layout should be used if you have work experience related to your career.
Q4) A chronological résumé should:
A) List employment history after skills and education
B) List employment history before skills and education
C) Not include employment history
D) Not include skills and education
Q5) With a functional résumé before listing work experience emphasize:
A) Skills
B) Career objective
C) Education
D) All of the above
Q6) Gathering ________ is an important step to creating a resume.
Page 17
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Chapter 15: Interview Techniques
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) The purpose of a(n) ________ interview question is to identify whether a candidate can appropriately sell his or her skills.
A) Closed
B) Unstructured
C) Open
D) Structured
Q2) Do not include research information you discovered about your prospective company in your interview.
A)True
B)False
Q3) The three common types of interviews mentioned in the text are:
A) One-on-one, group, and panel
B) One-on-one, team, and management
C) One-on-one, two-on-one, and group
D) None of the above
Q4) Company research includes knowing key:
A) Competitors
B) Products
C) Leaders within the company
D) All of the above
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Chapter 16: Career and Life Changes
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) When you are fired:
A) The company must provide three days' notice prior to the firing
B) You must always receive a verbal warning prior to the firing
C) If you belong to a union, you do not have to accept the company's decision
D) You have lost your job due to poor performance
Q2) While it is tempting to provide negative information during an exit interview, remain positive and professional.
A)True
B)False
Q3) It is unprofessional to resign from work and make your last day the same day you resign.
A)True
B)False
Q4) Demotions are more common than firings.
A)True
B)False
Q5) A layoff is the same as a firing.
A)True
B)False
Q6) Why is it important to continue learning new skills?
Page 19
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