Professional Writing and Presentations
Exam Bank
Course Introduction
Professional Writing and Presentations is designed to equip students with the essential skills for effective written and oral communication in professional contexts. The course emphasizes clarity, organization, and audience awareness in various forms of business correspondence, technical documents, and digital communication. Students will learn to craft persuasive proposals, reports, and emails, as well as develop and deliver impactful presentations using visual aids and appropriate technology. Through collaborative projects and individual assignments, students will gain confidence in adapting their message to diverse professional situations, honing both their writing and public speaking abilities to meet the demands of the modern workplace.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
Available Study Resources on Quizplus
13 Chapters
259 Verified Questions
259 Flashcards
Source URL: https://quizplus.com/study-set/229 Page 2
Chapter 1: Communication Theory and Professional Practice
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) Communication as transmission means that:
A) messages change according to time and place.
B) the intention of the sender ensures the success of the communication.
C) the sender encodes the message and the receiver decodes it.
D) communication can only be one-way.
E) the message must be in writing.
Answer: C
Q2) When a receiver decodes a message, he/she is:
A) turning thoughts into symbols.
B) sending his/her thoughts to the source.
C) turning symbols into ideas and feelings.
D) turning thoughts into feelings.
E) turning feelings into thoughts.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Language and Communication Practice
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3479
Sample Questions
Q1) If you were addressing a hostile audience, you would:
A) expect them to be easily persuaded to your view.
B) expect them to act immediately on your wishes.
C) aim to get them to at least consider your arguments sympathetically.
D) begin by putting on a funny video.
E) end by handing out chocolates to the children.
Answer: C
Q2) When new technical terms are created in, say, computing, we call them:
A) neologisms.
B) slang.
C) idioms.
D) metaphors.
E) similes.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Non-Verbal Communication: Meanings Without Words
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3480
Sample Questions
Q1) When we are territorial, we are likely to:
A) be concerned with informal space.
B) stake out ownership over some area.
C) be concerned with interpersonal distance.
D) strive for cleanliness of public space.
E) jealously guard members of our family.
Answer: B
Q2) Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:
A) substitute for words.
B) emphasise a point.
C) regulate conversation.
D) relieve tension.
E) None of the above are true.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Intercultural Communication
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3481
Sample Questions
Q1) Paralinguistics is the study of:
A) the verbal and non-verbal associated behaviour surrounding language.
B) the speech patterns of paraplegic accident victims.
C) body language.
D) ways of speaking more efficiently.
E) the true meaning of a person's verbal message.
Q2) Which of the following is the best definition of 'intercultural communication'?
A) Communication between different people from different countries.
B) Communication between different subcultures in Australia.
C) Communication between groups or individuals from different cultural backgrounds.
D) Communication between people from different linguistic groups.
E) Communication between people from different religious groups.
Q3) The dimensions of history and worldview affect us by:
A) reminding us of our past.
B) affecting a culture's outlook on life.
C) helping us to understand ourselves better.
D) giving us a way of identifying ourselves.
E) being the most important intercultural dimension.
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Mediated Communication
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3482
Sample Questions
Q1) Which of the following statements is the best definition for 'plagiarism software'?
A) Plagiarism software helps to detect students who cheat at exams.
B) Plagiarism software is used by students to see where they have not referenced their sources.
C) Plagiarism software compares a piece of written work to the internet and other databases to determine if original works have been submitted as the author's own work.
D) Plagiarism software is designed to highlight where copyright has been breached.
E) Plagiarism software detects if students have copied another students work.
Q2) Blended learning is:
A) A blend of traditional and computer-based teaching techniques and tools.
B) Another term for e-learning.
C) Classrooms where the students are from a blend of different ages and cultures.
D) An integrated set of computer-mediated activities.
E) A theory of learning whereby activities are blended with theory to ensure optimal student outcomes.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Professional Communication Research
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3483
Sample Questions
Q1) The best research Web search engine is:
A) Google
B) Yahoo
C) Sensis
D) Expanded ASAP
E) ABI/INFORM
Q2) Appendices should:
A) always be considered for short reports.
B) always be labelled.
C) appear after the introduction
D) not appear in formal reports.
E) appear in all academic journal articles.
Q3) What is professional communication research?
A) The work done by professionals.
B) Research that is paid for.
C) The research performed by social scientists.
D) Everyday research done by journalists.
E) Research undertaken by academics.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Concepts and Applications in Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3484
Sample Questions
Q1) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
Q2) Which of the following is NOT a way of improving interpersonal communication competence?
A) Dressing appropriately.
B) Good personal grooming.
C) Use of presentation tools.
D) Driving an impressive car.
E) Being punctual.
Q3) Which of the following would help to build a sense of equality in interpersonal communications?
A) Smile and nod when the other person speaks.
B) Maintain physical closeness.
C) Compliment appropriately.
D) Try to solve disagreements rather than 'win'.
E) Be totally open.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3485
Sample Questions
Q1) What is an advantage of a formal meeting?
A) There are many complex rules and procedures to follow.
B) People unfamiliar with meeting procedures may not know how to behave.
C) Irrelevant facts and obstruction are allowed.
D) People unfamiliar with meeting procedures may feel intimidated.
E) A decision is made by voting and the vote is recorded.
Q2) In the workplace, it is advisable for an effective and professional communicator to:
A) recognise that diversity in group membership can result in unproductive conflicts that outweigh any benefits from diversity.
B) recognise that males and females in a group may define and approach issues differently and use this for mutual benefit.
C) recognise that group members from different cultural backgrounds may have conflicting values and personal preferences that can never be managed.
D) seek to play down individual differences in group discussions.
E) regard diversity as a problem to be overcome rather than an opportunity.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Interviewing and Negotiating
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3486
Sample Questions
Q1) Which of the following is an example of persuasive interviewing?
A) A public opinion survey by telephone.
B) A deputy manager speaking to her manager about the need to act more quickly on sexual harassment complaints.
C) A journalist speaking to eyewitnesses at the scene of a traffic accident.
D) A human resource manager interviewing a job candidate.
E) A line manager conducting a performance appraisal interview.
Q2) In conducting the research interview, what statement might you make to interviewees in relation to ethics?
A) 'This interview will be conducted for as long as it takes to get the answers I need.'
B) 'I might make an audio recording of this interview.'
C) 'I don't know how long this interview will take.'
D) 'I need you to give me some good and interesting answers to my questions.'
E) 'You can withdraw from this study at any time, without specifying a reason.'
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Oral Reports and Presentations
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3487
Sample Questions
Q1) Which of the following is the BEST definition of the term 'articulation'?
A) Articulation is the rate words are spoken at.
B) Articulation is the varying of pitch.
C) Articulation is the volume of speech.
D) Articulation is the use of pausing and silence to improve clarity.
E) Articulation is the formation of words with the tongue, lips, teeth and soft and hard palate.
Q2) Which of the following would not help a speaker overcome speech fright?
A) Using notes.
B) Using controlled movements.
C) Being well-prepared and practiced.
D) Using visual aids.
E) Shallow breathing.
Q3) In the introduction to a talk, which three of the following are necessary?
A) Focusing the audience's attention on your message.
B) Establishing your credibility.
C) Showing how the topic is important to them, not just to you.
D) Giving a summary of all the points you intend to make.
E) Keeping the audience guessing about the main theme of your talk until near the end, then springing it upon them.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Writing Professionally: Process and Style
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3488
Sample Questions
Q1) Which of the following statements is true concerning De Bono's ideas on thinking?
A) Green hat thinking is about caution and logical negatives.
B) Yellow hat thinking is about avoiding confrontation.
C) Red hat thinking is about intuition and feeling.
D) Blue hat thinking is about honesty.
E) White hat thinking is about control.
Q2) A good writer will try to understand the needs of their readers.Which of the following is NOT an example of a question a good writer would reflect on in order to understand audience needs?
A) How much prior knowledge is my audience likely to already have about this topic?
B) How much interest will my audience have in this topic?
C) Will my audience understand technical terms?
D) Will my audience have any expectations around style and tone?
E) Does the publisher have expectations around the formatting of computer files?
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Writing for the Workplace: Content and Genre
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3489
Sample Questions
Q1) What is 'chunking' in the layout of a report?
A) A bordered or shaded section.
B) A large graphic.
C) Bolded text.
D) Tables broken up over several pages.
E) Large pieces of data that are placed in the report rather than the appendix.
Q2) Which of the following is part of a body of a report?
A) Aims and objectives
B) Table of contents
C) Introduction
D) Conclusions
E) Results
Q3) Choose the most appropriate graphic device used to illustrate a relationship of one variable to another.
A) A line graph
B) A column or bar chart
C) A pie or circle chart
D) A flow chart
E) A photograph
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Academic Writing
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3490
Sample Questions
Q1) In a basic annotated bibliography, all of the following may be included, EXCEPT:
A) the full bibliographic citation.
B) the content or scope of the text.
C) the main argument made by the authors.
D) the relevance or usefulness of the text for your research.
E) the page number in your document that the text relates to.
Q2) Of the following citations from a bibliography, only one conforms to the author-date system of referencing.Which one is it?
A) Wardhaugh, R. 1985, How conversation works, Basil Blackwell, New York.
B) West, C. 'Routine complications: troubles between doctors and patients'. Bloomington: Indiana University Press, 1984
C) Thomas Kochman, 1981. Black and White Styles in Conflict (Chicago: University of Chicago Press)
D) Ong, Walter. Orality and literacy, 1982
E) Bryant, Pauline. Regional Variation in the Australian English Lexicon, 'Australian Journal of Linguistics', vol 5, pp. 55-66, 1989.
To view all questions and flashcards with answers, click on the resource link above. Page 15