Professional Development
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Course Introduction
Professional Development is a course designed to equip students with essential skills for success in both academic and professional settings. The course covers key areas such as effective communication, teamwork, leadership, time management, and problem-solving. Students will also explore career planning strategies, business etiquette, and personal branding to prepare for the transition into the workforce. Through a combination of interactive workshops, self-assessments, and real-world projects, students will enhance their confidence, adaptability, and professional presence, positioning themselves for growth and advancement in their chosen fields.
Recommended Textbook Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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17 Chapters
867 Verified Questions
867 Flashcards
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Chapter 1: Human Relations and You
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Sample Questions
Q1) Worried that employees who were mistreated might seek to join a labor union, many employers years ago used human relations techniques in an attempt encourage workers to believe that they did not need a labor union.
A)True
B)False
Answer: True
Q2) Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance.
A)True
B)False
Answer: False
Q3) Which one of the following is an organizational factor likely to have an influence on job performance and behavior?
A)Company's culture or atmosphere and values
B)Manager's leadership style
C)Challenge built into the job
D)Employee motivation and interest
Answer: A
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Page 3
Chapter 2: Self-Esteem and Self-Confidence
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Sample Questions
Q1) If your self-efficacy is high, you are more likely to think that a goal is realistic.
A)True
B)False
Answer: True
Q2) Missy is a codependent who has a strong need to be needed, so she would gain satisfaction from taking care of an alcoholic coworker.
A)True
B)False
Answer: True
Q3) Bouncing back from setbacks and embarrassments is often referred to as ________, and is a major contributor to personal effectiveness.
A)resilience
B)jumping
C)helping
D)driving
Answer: A
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Chapter 3: Self-Motivation and Goal Setting
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Sample Questions
Q1) One problem with goals is that they may lead the goal setter to avoid important activities not related to the goal.
A)True
B)False
Answer: True
Q2) Max decides to use behavior modification to become better motivated to accomplish projects on time. Max should therefore ________.
A)reward himself when he gets work done on time
B)wear a tee-shirt that says, "Get it Done"
C)place inspirational posters inside his cubicle
D)pump his fist when he stays on schedule
Answer: A
Q3) To use the Galatea effect to improve her self-motivation, Sue would have to ________.
A)raise her self-expectations
B)lower her self-expectations
C)set goals after a project has been completed
D)focus mostly on yearly goals
Answer: A
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Page 5
Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Sample Questions
Q1) Executive secretary Mona engages in the personal support dimension of organizational citizenship behavior when she ________.
A)comforts and consoles a coworker whose parakeet just died
B)provides technical assistance to a coworkers whose desktop computer suddenly froze
C)disposes of a hornet's nest in a light fixture in the office
D)donates a higher-than-average amount to the United Way charity
Q2) Beverly, a supervisor, makes use of emotional contagion when she ________.
A)spreads her good mood to her workers
B)avoids communicating with her subordinates who are in a bad mood
C)laughs at a worker who calls in sick
D)throws a temper tantrum when a worker quits
Q3) Sara believes that her life has above-average meaning. As a result, she is most likely to feel happy much of the time.
A)True
B)False
Q4) Judd has shown the motivating component of organizational citizenship behavior. A)True B)False
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Page 6
Chapter 5: Values and Ethics
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Sample Questions
Q1) A value employees may acquire as a result of being part of an organization where management is as concerned about the well-being of their employees as they are about profits is ________.
A)looking out for oneself
B)corporate spiritualism
C)greed
D)technology
Q2) Several times during the winter, supervisor Clyde goes ice fishing with Bubba, one of the workers in his department. After fishing they often have a few beers together. When it comes time for Clyde to write a performance evaluation of Bubba, Clyde faces the ethical dilemma of ________.
A)dealing with confidential information
B)sexual harassment
C)treating people unfairly
D)conflict of interest
Q3) Sexual harassment is ________ and ________.
A)illegal; unethical
B)common; alright
C)funny; acceptable
D)unethical; legal
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Chapter 6: Problem Solving and Creativity
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Sample Questions
Q1) Humor is a stimulant to creativity because it tends to get creative juices flowing.
A)True
B)False
Q2) A recommended starting point in becoming a more creative problem solver is to
A)take a nap to rest your mind
B)jump into a brainwriting session
C)make up a few good jokes related to your work
D)believe that you can be a creative problem solver
Q3) The flow experience occurs when someone ________.
A)is totally absorbed in his or her work
B)allows his or her concentration to wander
C)gets the creative juices flowing
D)is under heavy pressure
Q4) Bert applies the technique of brainwriting correctly when he sends tweets to his followers to obtain their input on a work problem he faces.
A)True
B)False
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Chapter 7: Personal Communication Effectiveness
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Sample Questions
Q1) Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.
A)True
B)False
Q2) Erin cannot get satisfaction in resolving a dispute with her boss. A recommended tactic for Erin would be to share her dissatisfaction with her boss on Twitter and Facebook.
A)True
B)False
Q3) Three words said by the listener that often shut down discussion are "no," "but," or "however."
A)True
B)False
Q4) Communication barriers are most likely to occur when the message ________.
A)is delivered by an executive
B)clashes with the receiver's mental set
C)is emotionally neutral
D)is delivered in the morning
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Chapter 8: Communication in the Workplace
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Sample Questions
Q1) Decades of research indicate that the quality of mental output and depth of thought deteriorate as a person attends to more than one task at a time.
A)True
B)False
Q2) A major purpose of open workspace arrangements is to facilitate informal communication among employees.
A)True
B)False
Q3) An important feature of the company grapevine is that it passes along information almost strictly through people talking to each other face-to-face.
A)True
B)False
Q4) A problem noted with telecommuting is that it ________.
A)lacks a solid human connection
B)lacks the efficiency of the traditional office
C)relies too heavily on in-person updates
D)leads to frequent labor-management problems
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Q1) Sebastian could be engaging in the BYB phenomenon at the office when he explains to coworkers how he ________.
A)plans to remove mites from his mattress
B)make suggestions for updating the purchasing system
C)appreciates being a member of his team
D)would like more first-hand information about the company fitness club
Q2) Which of the following will probably not demonstrate a strong work ethic?
A)Demonstrate competence even on minor tasks
B)Accept undesirable assignments willingly
C)Suggest that others take the responsibility for free-floating problems
D)Get your projects completed promptly.
Q3) In this age of information technology and connectivity, dependability and honesty are no longer so effective in developing a good relationship with the boss.
A)True
B)False
Q4) A worker with political skill typically inspires trust and support of work associates. A)True
B)False
11
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Chapter 10: Managing Conflict
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Sample Questions
Q1) An important reason that incivility leads to conflict is that ________.
A)it is fun to watch rude people
B)the uncivil person is likely to be fired
C)incivility is now classified as an illegal work behavior
D)uncivil behavior often leads to a dispute between two people.
Q2) Maggie is classified as the office magpie, suggesting that she is too busy to engage in social conversations with others during the workday.
A)True
B)False
Q3) Marco, a union representative, wins a bigger wage concession than management wanted. To engage in face saving, Marco might say at the end of negotiation,
A)"Management can't win all the time."
B)"Be happy. It's about time our workers got what they needed."
C)"Our workers will be getting a higher wage than you wanted. But don't worry. Your generosity will pay off in higher productivity to cover the increased costs."
D)"I've studied the annual report, and I know you can afford the salary increase."
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Page 12
Chapter 11: Becoming an Effective Leader
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Sample Questions
Q1) An effective leader brings about the results needed without worrying about job satisfaction and morale.
A)True
B)False
Q2) An easy way for a leader to be ethical is to ________.
A)avoid listening to grievances and complaints
B)avoid thinking about the financial consequences of decisions
C)follow the Golden Rule
D)follow the WIIFM principle
Q3) Whether or not a leader is charismatic is determined by ________.
A)a leader's level of self-confidence
B)how much the leader really likes people
C)a combination of intelligence and personality
D)the subjective perceptions of the people being led
Q4) A leader should occasionally ask the right questions because ________.
A)it is a good way to keep group members in line
B)it is an effective way of making group members think that something was their idea
C)few group members are likely to listen to suggestions from the leader
D)the collective intelligence of group members is needed to solve problems
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Chapter 12: Motivating Others and Developing Teamwork
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Sample Questions
Q1) Recognition programs appear to work at cross-purposes with employee engagement.
A)True
B)False
Q2) A starting point in being able to motivate another person is to ________.
A)estimate his or her level of intelligence
B)know what he or she wants
C)identify his or her culture
D)identify whether the person is extraverted or introverted
Q3) Bobby experiences a greater sense of self-efficacy and ownership of his jobs when he shares power with management in relation to his job.
A)True
B)False
Q4) Which one of the following practices indicates the most extreme form of empowerment?
A)Workers deciding when to take their lunch breaks.
B)Workers being allowed to decorate their cubicles as they would like.
C)Workers choosing the brand of laptop or tablet computer they prefer.
D)Workers choosing which projects they would like to pursue.
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Chapter 13: Diversity and Cross-Cultural Competence
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Sample Questions
Q1) When company management makes special accommodations for people with physical abilities, the company is ________.
A)implementing diversity training
B)discriminating against physically able workers
C)using organizational diversity to advantage
D)matching organizational diversity with community diversity
Q2) Which one of the following values is likely to be strongly held by Americans?
A)Casual time orientation
B)Urgent time orientation
C)High importance to the context of an event
D)Long-term orientation
Q3) As a general rule, an American company that wants to match organization diversity with community diversity should have a workforce composed of one-fourth Caucasians, one-fourth African-Americans, one-fourth Latinos, and one-fourth Asian-Americans.
A)True
B)False
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Chapter 14: Getting Ahead in Your Career
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Sample Questions
Q1) Jeff continually identifies opportunities and acts on them until he brings about change. Jeff likely has a ________ personality.
A)proactive
B)reactive
C)type B
D)counterproductive
Q2) A study conducted in Germany with over 200 workers showed that networking
A)really does enhance success
B)has some benefits but yields a poor return on investments
C)enhances satisfaction but is not associated with financial success
D)has its biggest impact during the first few years of a career
Q3) When engaging in new learning, it is important to ________.
A)get a certificate for all courses or seminars attended
B)remain open to new viewpoints on your established beliefs
C)let others know of your established beliefs
D)attend the same sessions as your boss
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Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Sample Questions
Q1) Lower mental ability and personality traits that detract from concentration tend to enhance how much people learn.
A)True
B)False
Q2) Biff is 6'3" tall, and the first few times he enters or exits a commuter airplane, he bangs his head on the ceiling. Biff now crouches when entering or exiting a commuter airplane, attesting to the usefulness of classical conditioning.
A)True
B)False
Q3) An important learning advantage of sleep is that it leads to stronger memory and better attention spans.
A)True
B)False
Q4) According to Erikson's eight stages of development, ________ is the first stage.
A)autonomy versus shame
B)initiative versus guilt
C)trust versus mistrust
D)industry versus inferiority
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Chapter 16: Developing Good Work Habits
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Sample Questions
Q1) Julia is a "neat freak." so she is likely to sometimes neglect accomplishing major tasks in her quest for cleanliness and order.
A)True
B)False
Q2) Workers with attention deficit hyperactivity disorder (ADHD)have to work extra hard to concentrate on important tasks.
A)True
B)False
Q3) Fear of success refers to the idea that people will sometimes procrastinate engaging in an activity that if successful, will lead to unwanted responsibilities.
A)True
B)False
Q4) Concentration on the task at hand helps reduce absentmindedness. A)True
B)False
Q5) A to-do list is basically a planning tool. A)True B)False
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Chapter 17: Managing Stress and Personal Problems
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Sample Questions
Q1) Research suggests that abusive supervision apparently is a challenge stressor because performance usually increases when workers are abused by their supervisor.
A)True
B)False
Q2) The relaxation response is designed to counteract ________.
A)a slow respiration rate
B)visualization
C)the fight-or-flight response
D)rehearsing a stressful situation
Q3) Gil keyboards night and day, and slowly develops a terrible pain in both wrists because his wrist tendons have swelled, resulting in a pinching of the median nerve. Gil visits the company medical office, and the nurse practitioner is most likely to inform him that he is suffering from ________.
A)the emotional instability syndrome
B)challenging stressors
C)carpal tunnel syndrome
D)burnout
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