Professional Development Study Guide Questions
Course Introduction
This course explores the essential skills and strategies necessary for personal and professional growth in todays dynamic workplace. Through interactive lectures, workshops, and real-world case studies, students will develop competencies in communication, teamwork, leadership, time management, and problem-solving. Emphasis is placed on self-assessment, goal setting, ethical decision-making, and career planning to enhance employability and lifelong learning. By the end of the course, participants will have created a professional portfolio and a personalized development plan that will serve as a roadmap for achieving their academic and career objectives.
Recommended Textbook
Human Relations Strategies for Success 5th Edition by Lowell Lamberton
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Chapter 1: Human Relations: a Background
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Sample Questions
Q1) What is the importance of healthy self-esteem in the workplace?
A)It is at the core of most strategic issues in organizations.
B)It enables an individual to understand group dynamics.
C)It is significantly important for individuals working as islands of expertise.
D)It is the key to top performance and high-quality work.
Answer: D
Q2) Without trust, mutual respect is meaningless.
A)True
B)False
Answer: True
Q3) _____ is the skill or ability to work effectively through and with other people.
Answer: Human relations
Q4) _____ is the process of sending ideas, thoughts, and feelings, and having them received in the way you intended.
Answer: Communication
Q5) The noted psychologist Abraham Maslow devised a "_____," which teaches that people tend to satisfy their needs in a certain order.
Answer: hierarchy of needs
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Chapter 2: Self-Concept and Self-Esteem in Human Relations
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Sample Questions
Q1) Some parents present their children with a picture of how the children must act to win approval. Such parents are said to hold ____.
Answer: conditional positive regard
Q2) Which of the following best describes the act of compensating?
A)It is the practice of acting ethically while understanding your actions are part of the larger, interactive picture of your workplace, community, and world.
B)It is the practice of focusing on a single strength to make up for the real or perceived weaknesses.
C)It is the practice of presenting a more positive real self to make up for a negative looking-glass self.
D)It is the practice of allowing people to more readily accept their co-workers and take criticism from them.
Answer: B
Q3) Ideal self is your vision of your future self.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Self-Awareness and Self-Disclosure
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Sample Questions
Q1) With reference to the Johari Window, analyzing your dreams, fantasies, and slips of the tongue is a way of reducing the size of your:
A)open pane.
B)unknown pane.
C)blind pane.
D)hidden pane.
Answer: B
Q2) The _____ is the pane of the Johari Window that contains information that you know about yourself and have no reason to hide from most people.
Answer: open pane
Q3) Briefly describe the blind pane of the Johari Window.
Answer: The blind pane of the Johari Window contains everything about you that other people can see but you can't. This pane can be disturbing to people who would rather not believe that others see personality traits that they don't see in themselves. The blind pane can hide good qualities in people as well as bad traits. This pane can shrink if you heed another person's encouragement and allow yourself to look into your blind areas to a greater extent.
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Chapter 4: Attitudes and Values in Human Relations
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Sample Questions
Q1) A(n) _____ is a system of shared values throughout any given company or other organization.
Q2) A healthy self-esteem is most likely to be accompanied by a(n):
A)external locus of control.
B)positive attitude.
C)pessimistic attitude.
D)conditional positive regard.
Q3) People from other cultures will define your values by your ____.
Q4) To help job attitudes, an employer should:
A)provide mentally challenging work that is difficult to manage.
B)encourage employees to develop an external locus of control.
C)encourage employees to develop personal interest in their work.
D)make accomplishing goals challenging.
Q5) Which of the following is a defining feature of instrumental values?
A)They are based on your actions and attitudes.
B)They typically maintain high priority throughout your life.
C)They are related to long-term goals.
D)They are the goals you want to achieve during your lifetime.
Q6) A(n) _____ is an evaluation of people, ideas, issues, situations, or objects.
Q7) What is the importance of attitude in an individual's life?
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Chapter 5: Motivation: Increasing Productivity
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Sample Questions
Q1) Extrinsic factors often provide more powerful motives than intrinsic factors do.
A)True
B)False
Q2) A good organizational climate is limited to people getting along well.
A)True
B)False
Q3) What is job enrichment?
Q4) According to McClelland's manifest needs theory, someone with a strong _____ will generally not make the best manager.
Q5) List four suggestions on how organizations can increase employees' commitment to goals.
Q6) _____ refers to the freedom to choose one's tasks and methods of work.
A)Autonomy
B)Task Significance
C)Skill variety
D)Task identity
Q7) Employees do not have opportunities to suggest changes in all organizations.
A)True
B)False
Q8) _____ are factors connected with a job that make working there better.
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Chapter 6: Communication and Human Relations
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Sample Questions
Q1) Illustrators are the gestures that are used to control the flow of communication.
A)True
B)False
Q2) According to Albert Mehrabian, nonverbal messages reflect the _____ between speaker and listener.
Q3) Which of the following statements is true of nonverbal communication?
A)Nonverbal gestures can cause miscommunication if they are not recognized by a speaker or listener.
B)Nonverbal communication includes the use of e-mails and letters.
C)Nonverbal expressions should ideally be avoided in a formal communication.
D)Nonverbal expressions and gestures are universally understood.
Q4) Written communication is a method of delivering nonverbal messages.
A)True
B)False
Q5) List a characteristic of a low-context culture.
Q6) How is a grapevine different from a rumor mill?
Q7) Active listening involves high tolerance for distractions.
A)True
B)False
8
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Chapter 7: People, Groups, and Teams
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Sample Questions
Q1) Which of the following best describes hidden agendas?
A)Individual members' secret agendas that are indirectly in line with a group objective
B)Discreet agendas, whose fulfillment lead to accomplishment of the group objective
C)Norms that a group member discreetly conforms to but opposes it publicly
D)Individual members' secret wishes, hopes, desires, and assumptions that are hidden from their group
Q2) Remaining open yet authoritative increases the chance that a group will form and evolve realistically and successfully.
A)True
B)False
Q3) A planning team at a workplace is an example of a formal group.
A)True
B)False
Q4) How does a follower's response to power determine its effectiveness?
Q5) What is leadership?
Q6) Through conscious effort, a manager can build a team of employees who will function as a unit and achieve group goals. Such a group is known as a(n) ____.
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Page 9
Chapter 8: Achieving Emotional Control
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Sample Questions
Q1) _____ intelligence means knowledge of yourself.
Q2) According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence.
A)True
B)False
Q3) Psychological script, a transactional analysis concept, is like a movie or a theater script that you wrote during your early years of childhood.
A)True
B)False
Q4) How can a person improve his or her emotional intelligence (EI) level?
Q5) Describe the concept of assertiveness.
Q6) The ability to put thoughts into words and to understand words is one of the areas of intelligence cited by Howard Gardner.
A)True
B)False
Q7) In the context of transactional analysis, a _____ is an encounter between two people that produces a "payoff" for the one who starts the game, at the expense of the other player.
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Chapter 9: Individual and Organizational Change
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Sample Questions
Q1) According to William Bridges, "beginning" is the first of the three general steps involved in the process of acceptance of personal loss.
A)True
B)False
Q2) William Bridges refers to the ____, as "a gap in the continuity of existence."
Q3) Which of the following is the first stage of the logical incrementalism model?
A)Experimentation
B)General concern
C)Unfreezing the status quo
D)Development of a formal plan
Q4) _____ is the last stage of the Lewin change model.
Q5) List the basic characteristics that all seven major life changes have in common.
Q6) Organizational development requires that the top management of a company is kept away from its planning.
A)True
B)False
Q7) Describe the unfreezing stage of the Lewin change model.
Q8) What are the values that OD change agents base their procedures on?
Q9) Briefly describe organizational development.
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Chapter 10: Creativity and Human Relations
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Sample Questions
Q1) List the rules applied in the first session of brainstorming.
Q2) _____ is spontaneous and free-flowing, without constraints, and typically results in many new ideas rather than one solution to a problem.
Q3) Csikszentmihalyi had discovered that people are least likely to feel flow while at work.
A)True
B)False
Q4) According to Roger von Oech, one of the "mental locks" that keep people from being creative is "being practical."
A)True
B)False
Q5) According to Alan Robinson and Sam Stem, what can organizations do to encourage serendipity?
A)Provide extrinsic motivations
B)Recruit employees with large "C" type creativity
C)Encourage experimentation
D)Organize more official activities
Q6) _____ motivators include money and fame.
Q7) What happens after the second session of brainstorming?
Page 12
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Chapter 11: Conflict Management
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Sample Questions
Q1) How would you deal with whiners and complainers at work?
Q2) According to the Thomas-Kilman Conflict Model, needs of both parties involved are legitimate and important to the "collaborator."
A)True
B)False
Q3) Whiners and complainers are good at taking advantage of sympathetic listeners.
A)True
B)False
Q4) In the arbitrary approach of conflict resolution, a conflict manager decides which side is right and which is wrong, then considers the issue to be resolved.
A)True
B)False
Q5) Describe low conformers.
Q6) Which of the following factors is typically involved in a content conflict?
A)Argument over the existence of an idea
B)Argument over the values of another person
C)Differences in self-definition
D)Differences in belief systems
Q7) What is concession bargaining and when is it used?
Page 13
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Chapter 12: Stress and Stress Management
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Sample Questions
Q1) According to Hans Selye's general adaptation syndrome theory, in which of the following ways does the body react in the stage of adaptation?
A)There is a sudden rush of adrenaline in the blood stream.
B)The sympathetic nervous system shuts down and the parasympathetic nervous system is activated.
C)The heart rate, blood pressure, and respiration shoot up at this stage.
D)The body restores lost energy and repairs any damage done.
Q2) Keilla works part time with a publishing firm. She loves her work and her colleagues. As an appreciation of her job performance, she is offered a promotion. Around the same time, Keilla's best friend asks Keilla to join her as a partner in her bakery. Baking and making desserts is Keilla's passion. Keilla is unable to decide. Which type of inner conflict is Keilla facing?
A)Avoid-approach
B)Avoid-avoid
C)Approach-approach
D)Content conflict
Q3) ____, or bad stress is the kind of stress you might feel during an illness or when going through a divorce.
Q4) Explain the term "disease of adaptation."
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Chapter 13: Your External and Internal Customers
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Sample Questions
Q1) One of the most accepted and effective ways of handling impossible customer requests is to quote your company policy.
A)True
B)False
Q2) What are the various means of rewarding customers who complain?
Q3) Which of the following is the best way of soliciting complaints?
A)How is our new cafe?
B)What are the factors that impress you the most at our cafe?
C)Suggest one thing that we can do to improve your experience at our cafe.
D)Name three unique things you noticed at our new cafe.
Q4) Describe ways of identifying a customer's unspoken needs.
Q5) Callie is greatly affected by the abusive comments of an aggressive customer. This incident lowers her confidence. Callie has failed to avoid the _____ trap.
Q6) Customer complaints should be encouraged as they inspire improvements to service.
A)True
B)False
Q7) A complaint should not be viewed as a personal attack but as a(n) ____.
Q8) What should you do when customer service conflicts with ethics?
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Chapter 14: Human Relations in a World of Diversity
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Sample Questions
Q1) Valencia is of the opinion that her culture is superior to other cultures. She criticizes the beliefs of people belonging to other cultures. Valencia's attitude best exemplifies:
A)ageism.
B)nepotism.
C)sexism.
D)ethnocentrism.
Q2) Discuss sexism.
Q3) The simplest and most effective method to stop sexual harassment at a workplace is:
A)filing a suit.
B)reporting the incident to the top management.
C)threatening to inform fellow employees.
D)just asking or telling the person to stop.
Q4) Hiring, promotions, and job evaluations are areas where stereotypes can affect who is accepted or passed over.
A)True
B)False
Q5) What are the two tracks women have to choose from when climbing the career ladder in most companies?
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Chapter 15: Business Ethics and Social Responsibility
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Sample Questions
Q1) According to Saul Gellerman, unethical behavior in the workplace often starts with any of these rationalizations EXCEPT:
A)a belief that the unethical behavior is within ethical and legal limits.
B)a belief that because the chosen behavior will work for the best interest of either the individual or the company, the company would expect that it be carried out.
C)a belief that the behavior is the only course of action available for the situation.
D)a belief that because the chosen behavior helps the company, the company will go along with it and protect the person.
Q2) Ethics:
A)merely deals with an organization's performance guidelines.
B)addresses the deeper issues of fairness, equity, and compromise.
C)deals with how behavior should generally conform to cultural ideals.
D)refers to disciplinary practices mandated by the safety requirements of a company.
Q3) Morality deals with the standards of conduct and morals in a particular society.
A)True
B)False
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Chapter 16: Maintaining Workplace Health and Success
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Sample Questions
Q1) Overloading and underutilizing are two essential skills of time management.
A)True
B)False
Q2) Task maturity encourages productivity.
A)True
B)False
Q3) _____ help employees get feedback on their job performance, make changes if necessary, and become more productive in the process.
Q4) Finding a niche involves:
A)searching for a job that offers moderate financial benefits and other perks.
B)searching for a job that offers utmost satisfaction and contentment.
C)making decisions that promise to do the greatest good for the largest number of people.
D)finding an excuse for behavior that causes embarrassment, shame, anxiety, or pain.
Q5) Individual job performance can be increased by discovering and reducing behaviors we do to sabotage our own performance.
A)True
B)False
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