Professional Development
Review Questions
Course Introduction
Professional Development is designed to equip students with essential skills and competencies needed to succeed in the modern workplace. The course emphasizes personal growth, effective communication, critical thinking, ethical decision-making, and leadership. Through interactive workshops, self-assessment exercises, and practical projects, students explore topics such as career planning, time management, teamwork, networking, and adaptability to change. By engaging in real-world scenarios and reflective activities, participants develop professionalism, cultural awareness, and strategies for continuous learning that will benefit them throughout their careers.
Recommended Textbook
Interviewing Principles and Practices 14th Edition by Charles J Stewart
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12 Chapters
784 Verified Questions
784 Flashcards
Source URL: https://quizplus.com/study-set/3181
Page 2
Chapter 1: An Introduction to Interviewing
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/63002
Sample Questions
Q1) A professor asking questions about an assigned case study and its practical applications in computer software design is NOT an interview.
A)True
B)False
Answer: True
Q2) Interviews share characteristics with
A)intimate interactions.
B)social conversations.
C)small groups.
D)all of the above.
Answer: D
Q3) Which of the following is <u>not</u> a traditional form of interviewing?
A)selection interviews
B)telephone interviews
C)information-giving interviews
D)information-gathering interviews
Answer: B
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Chapter 2: An Interpersonal Communication Process
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Arabic-speaking people tend to employ accommodating language with elaborate metaphors.
A)True
B)False
Answer: True
Q2) It is good to consider whose turf is best for an interview.
A)True
B)False
Answer: True
Q3) Which of the following is NOT an advantage of a nondirective interviewing approach?
A)It can motivate the interviewee.
B)It allows greater flexibility and adaptability.
C)It encourages probing questions.
D)It is easy to maintain control.
Answer: D
Q4) Facial expressions may be our most effective nonverbal channel.
A)True
B)False
Answer: True
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Chapter 3: Questions and Their Uses
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) If the interviewer is unsure of what the respondent meant in his/her answer, which type of probe might be used?
A)reflective
B)restatement
C)clearinghouse
D)none of the above
Answer: A
Q2) Which of the following is not an advantage of open questions?
A)They can consume a significant portion of time.
B)They let the respondent do the talking.
C)They are usually easy to answer and pose little threat to the respondent.
D)They may reveal the respondent's frames of reference.
Answer: A
Q3) What are ways to avoid the "don't ask, don't tell" pitfall?
A)phrase questions carefully to lessen social and psychological constraints
B)minimize sexual differences
C)minimize cultural differences
D)learn a little about the interviewers prior to their interview
Answer: A
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Page 5
Chapter 4: Structuring the Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) People in other cultures may not understand "we'll call you" as a closing.
A)True
B)False
Q2) If a volunteer was interviewing individuals in the community about illiteracy and the services at the Literacy Project, which sequence for the outline might be useful?
A)problem-solution
B)space
C)time
D)topical
Q3) A funnel sequence works well with reluctant interviewees.
A)True
B)False
Q4) How can you reduce relational uncertainty in the early part of an interview?
Q5) Compare and contrast the hourglass and diamond sequences.
Q6) List the steps in the quintamensional design sequence.
Q7) Rapport and orientation are often intermixed and serve the essential function of reducing relational uncertainty.
A)True
B)False
Page 6
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Chapter 5: The Informational Interview
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) The purpose of the informational interview is to get relevant and timely information as accurately and completely as possible in the shortest amount of time.
A)True
B)False
Q2) When an interviewer is equal, then rapport is more easily established.
A)True
B)False
Q3) Men compared to women tend to talk less.
A)True
B)False
Q4) Which of the following is part of the availability criteria?
A)person is available for only a few minutes
B)source is too far away
C)source is unavailable until after a deadline
D)all of the above
Q5) When would an interviewer find it desirable to be subordinate to the interviewee?
Q6) Women tend to answer questions with questions.
A)True
B)False
Page 7
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Chapter 6: The Survey Interview
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) In surveys, secondary questions can be used to discover reasons for strong approval or disapproval.
A)True
B)False
Q2) A Likert scale is also known as an evaluative interval.
A)True
B)False
Q3) Margin of error refers to
A)the level of confidence in results.
B)the acceptable percentage of interviewees who provide incorrect answers.
C)errors resulting from poor question phrasing.
D)the probability that each person might be selected in your sample.
Q4) Nominal scales must have mutually exclusive answer options.
A)True
B)False
Q5) Flexibility and adaptability describe survey interviews.
A)True
B)False
Q6) When would you conduct a longitudinal survey?
Q7) List three essential criteria for selecting survey interviewers.
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Chapter 7: The Recruiting Interview
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) What type of interview technique uses highly structured questions and evaluates applicants on behaviorally defined dimensions?
A)honesty tests
B)behavior-based selection
C)chain strategy
D)quintamensional design
Q2) Some recruiters of sales persons often use an interviewee-controlled approach to hiring.
A)True
B)False
Q3) The authors suggest allowing applicants to speak 80% of the time in an interview in order to learn more about the applicant.
A)True
B)False
Q4) Why should a recruiting interview be at least moderately scheduled?
Q5) Covering factual information from the resume is acceptable in the recruiting interview.
A)True
B)False
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Chapter 8: The Employment Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) What information about the recruiter may be helpful to research prior to the interview?
A)their position
B)professional background
C)personality
D)all of the above
Q2) If you have done something wrong in the past, it is best to provide an excuse for the behavior.
A)True
B)False
Q3) Most valued needs include all of the following <i>except</i>
A)long range goals.
B)free time.
C)possessions.
D)family.
Q4) Be prepared to answer unlawful questions tactfully and effectively.
A)True
B)False
Q5) Write five key questions you should ask during your self-analysis prior to an employment interview.
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Chapter 9: The Performance Interview
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9 Verified Questions
9 Flashcards
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Sample Questions
Q1) How can an interviewer develop a supportive climate for a performance interview?
Q2) Explain "catalytic coaching" as part of the performance review process.
Q3) How should interviewers open performance interviews?
Q4) If as an interviewee you are confronted with a serious problem during a performance interview, what would you do?
Q5) How should an employee prepare for a performance interview?
Q6) How can interviewers keep themselves under control during disciplinary interviews?
Q7) Explain why the "central tendency" of an interviewer can ruin a performance review.
Q8) Explain the differences between an "appraisal perspective" and a "developmental perspective" for performance reviews.
Q9) What are the fundamental principles of a universal performance model?
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11
Chapter 10: The Persuasive Interview
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Which of the following is NOT a stage of the closing of a persuasive interview?
A)leave taking
B)filling out a contract
C)trial closing
D)establish criteria
Q2) If your university began using the phrase, "You can get there from here," in their new billboard ads, this is known as a A)slogan.
B)cliché.
C)euphemism.
D)tu quoque.
Q3) If you observe an interviewee having second thoughts due to prior held beliefs, this psychological discomfort is known as A)balance.
B)dissonance.
C)consubtantiality.
D)induced compliance.
Q4) Discuss four logical strategies described in your text. Give examples of each.
Q5) What is a "yes-but" method of persuasion, and when might you use it?
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Chapter 11: The Counseling Interview
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which of the following does NOT describe women in counseling interviews?
A)restrict emotional reactions
B)disclose significantly
C)disclose intimate topics
D)none of the above
Q2) When closing a counseling interview
A)begin a new topic only when the interviewee initiates it.
B)be very concerned if expectations have not been met.
C)summarize the solution that has been worked out.
D)be content that thought has been stirred.
Q3) Studies suggest that __________ is the most important variable in determining level of self-disclosure.
A)rapport between interviewer and interviewee
B)the situation
C)the interviewing approach
D)the relationship between interviewer and interviewee
Q4) If you are not a professional therapist and are helping someone you may be called a lay counselor.
A)True
B)False
Page 13
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Chapter 12: The Health Care Intervie
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) Patients are ordinarily compliant to physician's instructions.
A)True
B)False
Q2) Telephone calls account for 75% of health care interviews.
A)True
B)False
Q3) The physician-not the patient-must articulate reasons for making or not making a change.
A)True
B)False
Q4) List some of the stereotypical characteristics the authors discuss regarding overweight patients.
Q5) All of the following are blocking tactics to avoid in counseling or persuading in the health care interview <i>except</i>
A)making jokes.
B)asking questions.
C)ignoring the patient.
D)leaving the room.
Q6) How can interviewers improve information getting in health care interviews?
Q7) Explain several ways to improve information giving in health care interviews.
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