Professional Development
Final Test Solutions
Course Introduction
Professional Development is a comprehensive course designed to equip students with the essential skills and strategies needed to succeed in the modern workplace. Covering topics such as effective communication, ethical decision-making, teamwork, leadership, time management, and career planning, the course encourages self-reflection and growth. Through practical activities, case studies, and real-world scenarios, students gain insight into professional behaviors and workplace expectations, helping them to build a strong foundation for their careers and continuous personal improvement.
Recommended Textbook Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
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Page 2
Chapter 1: Human Relations and Yourself
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48 Verified Questions
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Sample Questions
Q1) Self-respect is a major component of self-esteem.
A)True
B)False
Answer: True
Q2) The self-concept is based largely upon:
A) distorted information.
B) inherited characteristics.
C) what others have said about us.
D) our self-perceptions.
Answer: C
Q3) According to more recent thinking, self-esteem stems from being:
A) told by key people that you are wonderful.
B) encouraged by key people to keep on trying.
C) exposed to a variety of enriching experiences.
D) being proud of a genuine accomplishment.
Answer: D
Q4) The groups people join have no relationship to their self-concepts.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Self-Motivation and Goal Setting
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Sample Questions
Q1) Intrinsic motivation refers to:
A) the natural tendency to avoid any kind of work.
B) the natural tendency to seek out new challenges and to use one's abilities.
C) the natural desire for what is routine and familiar.
D) the inability to focus on a task due to other interests.
Answer: B
Q2) A person who develops a strong work ethic will automatically:
A) behave in a highly ethical manner.
B) develop a learning-goal orientation.
C) be strongly motivated.
D) be qualified for a supervisory position.
Answer: C
Q3) A strong need for achievement is characterized by:
A) a desire to control others.
B) a desire to achieve friendships.
C) joy in accomplishment for its own sake.
D) happiness with modest accomplishments.
Answer: C
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4
Chapter 3: Problem Solving and Creativity
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Sample Questions
Q1) ___________, or solo brainstorming, arrives at creative ideas by jotting them down.
A) Bargaining
B) Sharing ideas
C) Brainstorming
D) Brain writing
Answer: D
Q2) The practical jokes and other forms of playfulness engaged in by creative people are related to:
A) analysis paralysis.
B) a need to conform.
C) traditional thinking.
D) mental flexibility.
Answer: D
Q3) Intrinsic motivation contributes to creativity because it:
A) satisfies the need for recognition and other rewards.
B) helps the problem solver conform to the right way of thinking.
C) provides the facts needed for creativity.
D) enables the problem solver to be fascinated with the task.
Answer: D
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Chapter 4: Achieving Wellness and Managing Stress
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Sample Questions
Q1) Many work-driven people who like what they do are healthy and live a long time.
A)True
B)False
Q2) Which one of the following is the least likely consequence of physical exercise?
A) accelerated aging process.
B) reduction of harmful cholesterol (LDL).
C) increase of beneficial cholesterol (HDL).
D) increase in endorphins.
Q3) One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.
A)True
B)False
Q4) A common element to obvious risks to health and safety is that they are:
A) illegal activities.
B) conscious acts that usually can be avoided.
C) more mental than physical.
D) related to intake of hazardous substances.
Q5) Sleep deprivation appears to be cumulative, resulting in sleep debt.
A)True
B)False
6
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Chapter 5: Dealing With Life Changes and Personal Problems
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Sample Questions
Q1) At the_____________ ____________ moral dilemmas are resolved in ways that reflect laws or norms set by parents and other influential adults.
A) Non-conventional level.
B) conventional level.
C) post conventional level.
D) preconvention level.
Q2) When expressing anger it is best to express it fully rather than hold back and lose the full effect.
A)True
B)False
Q3) Adults face the unique challenge of applying the many _______ skills they have acquired during study.
A) social.
B) cognitive.
C) biological.
D) personal.
Q4) The smallest decline in job satisfaction took place among workers 65 and older.
A)True
B)False
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Sample Questions
Q1) To develop self-esteem in our society, it is important to place a high premium on earning and investing money.
A)True
B)False
Q2) A recommended way of arranging responsibilities in a dual-career family is for the partner who earns less to be inconvenienced when an emergency occurs.
A)True
B)False
Q3) A loving relationship will benefit from formal communication sessions in which you tell each other almost everything on your mind.
A)True
B)False
Q4) Which one of the following is a key recommendation for making a two-wage-earner couple have a smooth relationship?
A) Carefully manage time.
B) Ignore feelings of competitiveness.
C) Appoint one person responsible for making the major decisions.
D) Minimize discussions about who pays for what.
Page 8
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Chapter 7: Communicating With People
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Sample Questions
Q1) Restating in your own words what a person said is an example of:
A) an open-ended question.
B) paraphrasing.
C) verbal following.
D) communication overload.
Q2) More significance is often attached to what is said, rather than how it is said.
A)True
B)False
Q3) During presentations the most important way to connect with your audience is to:
A) dazzle them with visual images.
B) make frequent eye contact.
C) share personal information.
D) walk up and down the aisles.
Q4) Total social distance covers from about four to twelve feet.
A)True B)False
Q5) According to the "short course in human relations" the one most important word is "I."
A)True
B)False
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Chapter 8: Developing Intercultural Competence
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Sample Questions
Q1) Most Western cultures would be classified as:
A) collectivistic.
B) religious.
C) individualistic.
D) formulistic.
Q2) Men and women interrupt others for different reasons.
A)True
B)False
Q3) A collectivistic culture holds individual goals as being more important than group goals.
A)True
B)False
Q4) Men prefer to work out their problems by themselves.
A)True
B)False
Q5) Stating that you feel all children should have toys at Christmas would demonstrate ethnocentrism.
A)True
B)False
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Chapter 9: Handling Conflict and Being Assertive
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Sample Questions
Q1) ____________ families are particularly hard hit by competing work and family demands.
A) Dual earners without kids
B) Single income with kids
C) Two-wage-earner
D) Single income with no kids
Q2) Which of the following is NOT a characteristic of sexual harassment?
A) The encounters must be unsolicited and unwelcome to the complainant.
B) The conduct continues despite the complainant's protests, or if it does stop, there are negative employment consequences, such as being denied a promised promotion.
C) People falling in love and going out on a date.
D) Any perceived cooperation by the complainant must be due to employment-related threats or promises.
Q3) People who use accommodation to resolve a conflict may be self-sacrificing in order to maintain a relationship with the other party.
A)True
B)False
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11
Chapter 10: Getting Along With Your Manager or Team Leader
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Sample Questions
Q1) A recommended way of using the performance appraisal to impress your boss is to:
A) explain how you have performed better than your co-workers.
B) make suggestions for improving your job and the company.
C) demand a superior rating because you have high goals.
D) point out how your boss can improve as a manager.
Q2) A thorough understanding of what your boss expects of you is usually explained in performance standards.
A)True
B)False
Q3) A recommended way of establishing rapport with your manager is to:
A) discuss mutual interests briefly.
B) wear almost identical clothing.
C) use an opposite approach to humour to avoid clashing.
D) decorate your work area just like the boss.
Q4) A romantic involvement between a team leader and a group member is often disruptive to work and morale.
A)True
B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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Sample Questions
Q1) The coordinator is mature, confident, and a natural team leader.
A)True
B)False
Q2) A direct way of sharing credit with coworkers is to point out that your achievements are really part of a team effort.
A)True
B)False
Q3) A major problem with exaggerated compliments is that they: A) will create a craving for more of the same.
B) are likely to be perceived as insincere.
C) are not based on positive reinforcement. D) are not difficult to come up with.
Q4) All teams and groups go through all of the stages of group development except: A) adjourning.
B) performing. C) storming. D) norming.
Q5) The specialist is a single-minded self-starter. A)True
B)False
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Chapter 12: Developing Self-Confidence and Leadership Skills
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Sample Questions
Q1) A team leader functions primarily as a(n):
A) implementer of orders from above.
B) enforcer of organizational rules.
C) facilitator and guide.
D) cheerleader and motivator.
Q2) A major part of leadership is for the leader to bring about positive changes.
A)True
B)False
Q3) Expanding your knowledge base in your field will usually improve your self-confidence.
A)True
B)False
Q4) Part of the training program to achieve the ideal performance state is to learn how to convert weaknesses into strengths.
A)True
B)False
Q5) A team leader exercises strong control over team members and group activities.
A)True
B)False
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Sample Questions
Q1) The National Occupational Classification is an excellent source for getting occupational facts.
A)True
B)False
Q2) The use of __________ has greatly increased in recent years for investigating occupations.
A) the Internet
B) the library
C) newspapers
D) career counselors
Q3) According to your text, creativity should not be considered a skill area.
A)True
B)False
Q4) Which of the following is not an occupational theme on the Strong Interest Inventory?
A) Realistic
B) Idealistic
C) Enterprising
D) Conventional
Page 15
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Chapter 14: Conducting a Job Search
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Sample Questions
Q1) Asking for the job that you have just interviewed for is generally considered rude and unhelpful.
A)True
B)False
Q2) A creative-style résumé:
A) attracts attention because of its uniqueness.
B) covers up for past mistakes.
C) creates information that makes you look good. D) creatively embellishes ordinary experiences.
Q3) One finding about résumé length based on an employer survey was that approximately 40 percent of those surveyed said that a résumé should be no longer than two pages.
A)True
B)False
Q4) The ability to work well in a team is one of the qualifications frequently sought by employers.
A)True
B)False
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Page 16
Chapter 15: Developing Good Work Habits
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Sample Questions
Q1) Following the WIFO principle means:
A) doing the most distasteful task first.
B) taking a break before tackling the most demanding tasks.
C) doing the small tasks first.
D) express more positive attitudes towards your work.
Q2) The most frequent reason for employee discipline is:
A) failure to prepare "to do" lists.
B) procrastination about preparing reports.
C) poor attendance and absenteeism.
D) office romances.
Q3) Putting your "to do" lists on slips of paper is still considered to be the ideal way to keep track of tasks to be accomplished.
A)True
B)False
Q4) The perfectionist type of workaholic is fun to work with because he or she readily turns over the control of projects to others.
A)True
B)False
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Chapter 16: Getting Ahead in Your Career
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Sample Questions
Q1) Balancing your life among the competing demands of work, social life, and personal interests can help you advance your career.
A)True
B)False
Q2) Keep your accomplishments to yourself because good work alone is sufficient to get noticed in most organization.
A)True
B)False
Q3) Technical competence is one of the many requirements for being promoted into a supervisory position.
A)True
B)False
Q4) When faced with adversity, first get emotional support, and then attempt to solve the problem that created the adversity.
A)True
B)False
Q5) A traditional career path is the same as a horizontal career path.
A)True
B)False
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