Professional Communication
Test
Preparation
Course Introduction
Professional Communication focuses on developing essential skills for effective interaction within workplace and organizational settings. The course covers key components such as verbal and nonverbal communication, writing professional emails and reports, delivering presentations, active listening, teamwork dynamics, and intercultural communication. Students learn how to tailor their messages for diverse audiences, resolve conflicts constructively, and leverage digital tools for clear, concise, and ethical communication. The course emphasizes practical application through real-world scenarios and collaborative projects, preparing students to communicate confidently and professionally in their chosen careers.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
Source URL: https://quizplus.com/study-set/229
Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3478
Sample Questions
Q1) Purposive communication enables the professional to:
A) be clear about the reason for communicating.
B) theorise about audiences.
C) avoid non-verbal cues.
D) understand clients' personalities.
E) use the telephone effectively.
Answer: A
Q2) Communication theories help the professional:
A) maximise his/her income.
B) manipulate the media to his/her advantage.
C) narrow the communication gap between the professional and the client.
D) avoid litigation.
E) save time.
Answer: C
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Page 3
Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) When new technical terms are created in, say, computing, we call them:
A) neologisms.
B) slang.
C) idioms.
D) metaphors.
E) similes.
Answer: A
Q2) Which of the following statements is an opinion?
A) The government should increase the legal age for drinking.
B) Television dominates our lives.
C) I'm sure a loving God is looking after me.
D) I'm certain he didn't commit the crime.
E) Rich people are savers.
Answer: A
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Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/3480
Sample Questions
Q1) Shrugging your shoulders when you are not sure is an example of using non-verbal communication to:
A) substitute for words.
B) emphasise a point.
C) regulate conversation.
D) relieve tension.
E) None of the above are true.
Answer: A
Q2) By 'impression management', we mean:
A) setting out to manipulate friends and relations.
B) getting rid of personal habits that irritate other people.
C) leaving people with a fair and positive idea of your character and personality.
D) using non-verbal communication to contradict the force of what you say.
E) using non-verbal communication to intimidate your guests.
Answer: C
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Page 5
Chapter 4: Intercultural Communication
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3481
Sample Questions
Q1) Proxemics is:
A) the use of speech patterns in communication.
B) the use of the landscape in communication.
C) the use of the mouth and eyes in communication.
D) the use of clothing and appearance in communication.
E) the use of space in communication.
Q2) Hofstede's individualism-collectivism is:
A) a measure of how a culture values the older members of its society.
B) a measure of how much a culture values the group efforts of its society.
C) a measure of how much a culture can be said to be a community.
D) a measure of personal potential.
E) a measure of how much a culture values individual autonomy as opposed to collective teamwork.
Q3) How do dress, hairstyles, makeup and appearance impact communication?
A) They have little impact. Non-verbal communication is more important.
B) They provide messages about status and socioeconomic background.
C) They draw attention to a person.
D) They reinforce what a person has to say.
E) They undermine an individual's verbal message.
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Page 6
Chapter 5: Mediated Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following statements is the best definition for 'plagiarism software'?
A) Plagiarism software helps to detect students who cheat at exams.
B) Plagiarism software is used by students to see where they have not referenced their sources.
C) Plagiarism software compares a piece of written work to the internet and other databases to determine if original works have been submitted as the author's own work.
D) Plagiarism software is designed to highlight where copyright has been breached.
E) Plagiarism software detects if students have copied another students work.
Q2) Which of the following statements is true about copyright?
A) Copyright protects ideas from being reproduced in any way.
B) Copyright protects the concrete expression of ideas.
C) Copyright only applies to paper-based technologies.
D) Copyright is an outdated concept that can never be enforced due to the internet.
E) Copyright is an outdated concept due to the introduction of freeware.
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Chapter 6: Professional Communication Research
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20 Flashcards
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Sample Questions
Q1) Fill in the missing word in each of the following sentences.
A) The business report is usually performed on a ________ scale.
B) _______ points are often used to good effect in a business report.
C) A business report may not focus on________ rigour.
D) The layout of a business report is _____ to reflect current practice in the organisation and its industry.
Q2) What is professional communication research?
A) The work done by professionals.
B) Research that is paid for.
C) The research performed by social scientists.
D) Everyday research done by journalists.
E) Research undertaken by academics.
Q3) Research and Experimental Development (R&D) covers which three activities?
A) Elemental research, systematic research, and experimental development.
B) Academic inquiry, theoretical research, and experimental development.
C) Research development, writing up results, and experimental development.
D) Investigating, reporting, and experimental development.
E) Basic research, applied research, and experimental development.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Bill receives a compliment from his supervisor Jo.Which of the following would be considered an assertive response by Bill to the compliment?
A) 'Oh, it's nothing.'
B) 'Whatever!'
C) 'Thanks, Jo.'
D) 'Leave me alone.'
E) 'Well, I am the best employee this firm will ever have. '
Q2) Which of the following would help to build a sense of equality in interpersonal communications?
A) Smile and nod when the other person speaks.
B) Maintain physical closeness.
C) Compliment appropriately.
D) Try to solve disagreements rather than 'win'.
E) Be totally open.
Q3) Which model of conversation seems to work best in the workplace?
A) Use of 'I' statements to convey meaning.
B) Use of 'you' statements to convey meaning.
C) Use of both 'I' and 'you' statements to convey meaning.
D) Use of non-verbal cues to accompany the voice.
E) Use of emotional language.
Page 9
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3485
Sample Questions
Q1) A group or team meeting that follows a problem-solving approach could structure its meeting in phases such as:
A) Welcome; work
B) Norming, storming, adjourning
C) Orientation; evaluation; control; and action
D) Forming; norming; storming; mourning
E) Brainstorming, which is a one-phase approach
Q2) Which of the following would be best to recommend to a team who wanted to monitor their effectiveness?
A) Use detailed questionnaires or checklists.
B) Set new goals.
C) Conduct a problem-solving workshop.
D) Hold a party.
E) Attend a training seminar.
Q3) Which of the following is not a symptom of groupthink?
A) Not expressing true feelings.
B) Rationalising poor decisions.
C) Sharing stereotypes which guide decision-making.
D) The use of outside experts.
E) Exercising direct pressure on dissenters.
Page 10
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Chapter 9: Interviewing and Negotiating
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following is an example of persuasive interviewing?
A) A public opinion survey by telephone.
B) A deputy manager speaking to her manager about the need to act more quickly on sexual harassment complaints.
C) A journalist speaking to eyewitnesses at the scene of a traffic accident.
D) A human resource manager interviewing a job candidate.
E) A line manager conducting a performance appraisal interview.
Q2) Jody is having a job interview conducted via web conference.Which of the following pieces of advice would help her in the interview?
A) Don't worry about checking your internet connection beforehand.
B) Make sure there is a clean and professional-looking space in the background of the webcam.
C) Dress however you like: no one can see you.
D) Speak as fast as possible.
E) Try not to look into the camera.
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11
Chapter 10: Oral Reports and Presentations
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3487
Sample Questions
Q1) To create effective visual aids, be sure that:
A) you only use expensive materials.
B) you only include information that you will emphasise in your speech.
C) you only use fancy typefaces.
D) you always use as many pictures or 'clip art' items as possible.
E) the audience can see them.
Q2) Varying your pitch in a speech means:
A) talking faster at times, and slower at others.
B) talking louder at times, and softer at others.
C) talking higher at times, and lower at others.
D) talking gently at times, and harshly at others.
E) talking persuasively at times, and defensively at others.
Q3) Asking a question during your talk is a good technique used to:
A) humiliate the audience.
B) get your listeners thinking about an idea.
C) entertain an audience.
D) startle an audience.
E) improve your own knowledge about the subject.
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Chapter 11: Writing Professionally: Process and Style
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3488
Sample Questions
Q1) Which of the following is NOT one of the 4P's for writing?
A) Present situation
B) Proposal
C) Place
D) Problem
E) Possible solutions
Q2) Which of the following are the 5W's?
A) Who, what, when, where, why
B) Which, who, what, where, why
C) How, what, when , where, why
D) Which, who, what, where, how
E) Who, what, when, where, which
Q3) Which of the following is NOT a task in the review of someone else's written work?
A) Examine the writing carefully.
B) Looking for incorrect spelling and grammar.
C) Forcing the writer to accept your suggestions.
D) Picking up on inappropriate style.
E) Looking for inconsistent logic.
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13
Chapter 12: Writing for the Workplace: Content and Genre
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3489
Sample Questions
Q1) The textbook recommends exploring certain questions when being asked to write a report.Which of the following is NOT one of the questions a report writer should be considering?
A) What is the scope of the information requested?
B) Why is the report being requested?
C) What other reports can I copy-and-paste from?
D) What is the purpose of the report?
E) Who will read the report?
Q2) Megan is offered a role in a local bank.Due to receiving an offer from another employer, Megan has decided to decline the offer from the bank.Which of the following would you recommend to Megan?
A) Megan should not bother to write to the bank.
B) Megan should write to the bank to tell them their offer was lousy.
C) Megan should confirm in writing that she can accept the position if her new job doesn't work out.
D) Megan should write an abrupt letter to the bank, stating that she will be declining the position.
E) Megan should write a positively framed letter, giving a reason for declining the offer made by the bank.
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Page 14
Chapter 13: Academic Writing
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/3490
Sample Questions
Q1) Of the following citations from a bibliography, only one conforms to the author-date system of referencing.Which one is it?
A) Wardhaugh, R. 1985, How conversation works, Basil Blackwell, New York.
B) West, C. 'Routine complications: troubles between doctors and patients'. Bloomington: Indiana University Press, 1984
C) Thomas Kochman, 1981. Black and White Styles in Conflict (Chicago: University of Chicago Press)
D) Ong, Walter. Orality and literacy, 1982
E) Bryant, Pauline. Regional Variation in the Australian English Lexicon, 'Australian Journal of Linguistics', vol 5, pp. 55-66, 1989.
Q2) In a basic annotated bibliography, all of the following may be included, EXCEPT:
A) the full bibliographic citation.
B) the content or scope of the text.
C) the main argument made by the authors.
D) the relevance or usefulness of the text for your research.
E) the page number in your document that the text relates to.
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