Professional Communication Test Preparation
Course Introduction
Professional Communication explores the principles and practices of effective communication within professional and organizational contexts. The course covers a range of topics, including interpersonal and intercultural communication, business writing, presentations, teamwork, conflict resolution, and the use of digital media in the workplace. Through practical exercises and real-world case studies, students develop the skills necessary to convey ideas clearly, adapt messages for diverse audiences, and navigate complex communication scenarios with confidence and professionalism. By the end of the course, students will be equipped to communicate with impact and integrity in various professional settings.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
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17 Chapters
1460 Verified Questions
1460 Flashcards
Source URL: https://quizplus.com/study-set/1483
Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29471
Sample Questions
Q1) Which of the following is not needed to ensure ethical business communications?
A)Ethical individuals
B)Ethical company leadership
C)Appropriate policies
D)A code of ethics
E)Structures that support ethical decision making
Answer: D
Q2) Describe what the six distinct traits of professionalism are.
Answer: The trait of being the best includes striving to excel and be the best at everything one does.It is important to excel at every level to build a strong career.The trait of being dependable includes keeping promises and meeting commitments.It is important to learn from mistakes and take responsibility for errors.The trait of being a team player includes knowing how to contribute to a larger cause and making others around them better.The trait of being respectful includes knowing good business etiquette,showing respect for those around them.Respecting others is not only good etiquette,it is essential for one's career.Being ethical includes working to avoid personal ethical lapses and weighing options carefully when facing ethical dilemmas.Being positive includes believing in what one is doing and the ability to get the job done.This includes finding and solving problems instead of complaining about them.
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Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29477
Sample Questions
Q1) Interpersonal communication skills will impact all areas except which?
A)Productive meetings
B)Active listening
C)Writing skills
D)Nonverbal communication
E)Business etiquette
Answer: C
Q2) From a customer's standpoint,product and client knowledge is more important than etiquette.
A)True
B)False
Answer: False
Q3) One advantage of virtual meetings is what?
A)Less time spent in actual meetings
B)Opportunity for hardware and software upgrades
C)The ability to multitask during the meeting
D)Increased access to a wider pool of expertise
E)Ability to limit those who are in attendance
Answer: D
Page 4
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Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29478
Sample Questions
Q1) A message could become unethical if important information is omitted.
A)True
B)False
Answer: True
Q2) To best gauge how employees and stakeholders are responding to a change in the business,the most current information will be found where?
A)Annual reports
B)Marketing reports
C)Customer surveys
D)Blogs and microblogs
E)News releases
Answer: D
Q3) Which of the following is least likely to satisfy the audience's informational needs?
A)Accurate information
B)Ethical information
C)Pertinent information
D)Quality information
E)Background information
Answer: E
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Page 5
Chapter 4: Writing Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29479
Sample Questions
Q1) Words or phrases that are so common they have lost their power to communicate are called what?
A)Abstract words
B)Concrete words
C)Clichés
D)Buzzwords
E)Jargon
Q2) Words that are broad and encompass a category of ideas are called what?
A)Abstract words
B)Concrete words
C)Clichés
D)Buzzwords
E)Denotative words
Q3) To make a communication more direct and easier to read,what writing style should be used?
A)Active voice
B)Passive voice
C)Sincere language
D)Obsolete language
E)Plain language
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Chapter 5: Completing Business Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29480
Sample Questions
Q1) When working on revisions for someone else's work,what should happen to the writing style?
A)The writing style should reflect the person working on the revision.
B)The writing style should reflect the original writer.
C)The writing style should conform to the needs of the audience.
D)The writing style should be a new style that incorporates the styles of the original writer and the person making revisions.
E)The writing style should be dictated by the message in the document.
Q2) When formatting for mobile devices,which of the following will aid the reading in identifying key points in the communication?
A)Italics
B)Larger fonts
C)Blank lines
D)Vertical layout
E)Embedded links
Q3) Discuss six tips for effective proofreading.
Q4) Discuss examples of problems that might have occurred during the production of a document.
Q5) Explain the four principles of effective design.
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Chapter 6: Crafting Messages for Digital Channels
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29481
Sample Questions
Q1) IM systems designed for large scale corporate use are called what?
A)Branded messaging sites
B)Presence awareness sites
C)Community Q&A sites
D)Enterprise instant messaging sites
E)Content curation sites
Q2) Community Q&A sites can be used to do which of the following?
A)Build a personal brand
B)Increase content curation
C)Increase membership in newsfeeds
D)Promote a branded YouTube channel
E)Post video clips on products
Q3) Which part of the email often determines the audience's decision to read an email?
A)Subject line
B)Sender
C)Attachment identification
D)Overall appearance
E)Spelling and grammar
Q4) Discuss the advantages and disadvantages of email use in the workplace.
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Chapter 7: Writing Routine and Positive Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29482
Sample Questions
Q1) When developing an opening statement for routine messages,what should the writer consider?
A)The most important thing the writer wants to convey
B)The most important thing the audience wants to know
C)The level of detail needed
D)The potential reaction of the audience
E)What channel and medium should be used to convey the message
Q2) News releases that communicate directly with the customers and other audiences and include network links are called what?
A)Press releases
B)Direct to consumer releases
C)Social media releases
D)Blog releases
E)World wide web releases
Q3) When dealing with disappointing information,it is best to be blunt.
A)True
B)False
Q4) Details in a routine message should be written in the same tone as the opening. A)True
B)False
Page 9
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Chapter 8: Writing Negative Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29483
Sample Questions
Q1) Which of the following is the best format when rejecting a job applicant?
A)Provide detailed explanations for the company's decision.
B)Soften the sting of rejection by offering to reconsider the application at some point in the future.
C)Avoid sharing any explanations for the company's decision.
D)Provide detailed explanation about the qualifications of the person who was hired.
E)Use an indirect format that implies future consideration.
Q2) When delivering negative news using the direct approach,how should the message end?
A)With a positive statement aimed at maintaining a good relationship with the audience
B)With a reminder of the bad news
C)With advice on how to prevent negative issues from arising in the future
D)With a neutral close
E)With a plan of action
Q3) When writing a negative message,wording should be as positive as possible.
A)True
B)False
Q4) List and discuss the five goals to keep in mind when delivering bad news.
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Page 10
Chapter 9: Writing Persuasive Messages
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29484
Sample Questions
Q1) When writing promotional messages for social media sites,how does the process change?
A)Listening becomes less essential.
B)The emphasis shifts to encouraging and participating in online conversations.
C)An emotional, conversational tone becomes more effective.
D)Champions and fans control the content of the message.
E)Messages should be controversial to create excitement and interaction.
Q2) Which of the following is a common mistake in persuasive communication?
A)Pressuring someone to make a decision
B)Using the process of give and take
C)Connecting with the audience at an emotional level
D)Using vivid language
E)Thinking that persuasion is a one-time opportunity
Q3) Discuss how to apply the AIDA model when framing your persuasive arguments.
Q4) Which of the following is true for persuasive messages?
A)The messages must be competitive.
B)The message must be based on positive social outcomes.
C)The message must be compelling.
D)The message must use lively words and phrases.
E)The message must be highly visual.
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Chapter 10: Understanding and Planning Reports and Proposals
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29472
Sample Questions
Q1) Research should begin by developing a problem statement that defines why you are conducting the research.
A)True
B)False
Q2) When responding to a RFP,what type of information should be included?
A)How you will meet the needs of the firm making the request
B)How long it will take you to accomplish the request
C)Who made the request
D)The long-term goal of the request
E)How the recipient will benefit from the RFP
Q3) Suggesting what to do about the information gathered is done through which of the following?
A)Summary
B)Data manipulation
C)Conclusion
D)Paraphrasing
E)Recommendation
Q4) Explain why writing analytical reports are more challenging than writing informational reports,and how to determine which approach to use when writing the informational report.
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Chapter 11: Writing and Completing Reports and Proposals
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29473
Sample Questions
Q1) After assembling the final draft of an online report or proposal,what should be done during the next phase of proofreading?
A)Look for inconsistencies in data and other information.
B)Look for errors.
C)Look for missing components.
D)Make sure visual aids are positioned correctly.
E)Make sure all links work and files are active.
Q2) Discuss the use of introductory elements that allow readers to get a feel for a document without reading the entire work.
Q3) When developing a wiki,which of the following allows contributors to practice their writing without fear the writing will be published?
A)The pyramid
B)Discussion section
C)Templates
D)Sandboxes
E)Scratchpad
Q4) Formal balance in visual elements tends to feel dynamic and engaging.
A)True
B)False
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Chapter 12: Developing Oral and Online Presentations
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29474
Sample Questions
Q1) Which of the following is not considered an important aspect of delivery?
A)Audience analysis
B)Overcoming anxiety
C)Handling questions responsively
D)Using the backchannel
E)Presenting online
Q2) When developing the presentation,which of the following allows you to show how ideas are related?
A)Transitional words
B)Lists
C)Headings
D)Design clues
E)Visual aids
Q3) Which of the following will help build your credibility with the audience?
A)Ask a question that will get the audience thinking
B)Unite the audience around a common goal
C)Share an intriguing or unexpected detail
D)Tell them how they will benefit from listening to you
E)Tell a compelling story
Q4) Discuss methods to finalize slides when completing the presentation.
Page 14
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Chapter 13: Building Careers and Writing Résumés
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29475
Sample Questions
Q1) What can be used to expand the information provided in the traditional résumé?
A)E-portfolios
B)PDF files
C)Scannable résumés
D)Embedded links
E)Word files
Q2) Many companies judge recruiting success based on quality of hire,which is a term that expresses what?
A)A measure of how closely new employees meet the company's needs
B)A measure of the performance of the new employee
C)A measure of the effectiveness of the hiring process
D)A measure of the quality of applicants who applied through employee referral
E)A measure of the candidate's perceived ability to fit organizational culture
Q3) Including a photo in a résumé could provide cues about age,ethnicity and gender of a candidate.
A)True
B)False
Q4) Discuss ways to "think like an employer" during the interview process.
Q5) Discuss important points to remember when planning to write a résumé.
Q6) Discuss the importance of audience analysis when planning the résumé.
Page 15
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Chapter 14: Applying and Interviewing for Employment
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29476
Sample Questions
Q1) A job offer is a legally binding contract.
A)True
B)False
Q2) Which of the following is a potentially illegal question from an employer?
A)Did you graduate from high school?
B)Are you available to work weekends?
C)Have you ever been arrested?
D)Are you legally eligible to work in the United States?
E)Are you over 18?
Q3) Discuss ways to polish your interview style and present a professional image during the interview.
Q4) Discuss the six types of post interview messages and key points to make each meaningful.
Q5) Asking a series of questions in a predetermined order is done in what type of interview?
A)Screening interview
B)Panel interview
C)Open ended interview
D)Structured interview
E)Behavioral interview
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Chapter 15: Format and Layout of Business Documents
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/29485
Sample Questions
Q1) The second page of a letter includes a heading that is different from the heading of the first page.
A)True
B)False
Q2) When is an enclosure notation required in a business letter?
A)All business letters require enclosure notations.
B)When the letter is typed by one person to express the sentiments of another person
C)When the letter is sent in printed form rather than electronic form
D)When the letter includes other documents
Q3) If you include an attention line in a business letter,you should place it
A)at the first line of the inside address.
B)below the salutation.
C)two lines below the complimentary close.
D)below the company name.
Q4) If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.
A)True
B)False
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Chapter 16: Documentation of Report Sources
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/29486
Sample Questions
Q1) The American Psychological Association (APA)style uses ________ to document report sources in text.
A)the author-date system
B)the author-page number system
C)superscripts and footnotes or endnotes
D)full citations within the text itself
Q2) Entries for the bibliography for a report following the Chicago style
A)alphabetize magazine articles by the name of the magazine, if no author is cited.
B)use quotation marks around the titles of articles from newspapers and journals.
C)capitalize only the first words of titles of books and articles.
D)use only the name of the principal author, followed by "et al." to represent any other authors.
Q3) The MLA style uses ________ to document sources in the text of a report.
A)the author-date system
B)the author-page reference system
C)superscripts and footnotes or endnotes
D)full citations within the text itself
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18
Chapter 17: Correction Symbols
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/29487
Sample Questions
Q1) Words such as it is,there are,there is,this is,and these are should be avoided at the beginning of a sentence.
A)True
B)False
Q2) Which of the following symbols indicate the need to review the assignment instructions?
A)Rev
B)Assign
C)Obv
D)Dir
Q3) When using the "you attitude," what should be emphasized?
A)The needs of the writer
B)The active voice
C)Tone
D)The needs of the reader
Q4) "P" indicates the need for correct punctuation.
A)True
B)False
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