Professional Communication
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Course Introduction
Professional Communication focuses on the essential principles and practices required for effective communication in professional settings. The course covers written, verbal, and non-verbal communication techniques, including email etiquette, report writing, presentations, and interpersonal skills. Emphasis is placed on tailoring messages for diverse audiences, understanding the impact of cultural and organizational contexts, and using digital tools to enhance collaboration. Students develop strategies for persuasive and clear communication to improve teamwork, resolve conflicts, and advance their careers in a dynamic workplace.
Recommended Textbook
Managerial Communication 7th Edition by Geraldine E. Hynes
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15 Chapters
748 Verified Questions
748 Flashcards
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Page 2
Chapter 1: Communicating in Contemporary Organizations
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Sample Questions
Q1) What are some typical strategies for empowering employees?
Answer: Such strategies as autonomous workgroups,self-leadership,work-out groups,and quality circles should increase employee empowerment.Involving labor leaders in management decisions increases empowerment.Sharing information and sharing the company's vision increases employee empowerment.
Q2) Contemporary CEOs are returning to an autocratic model of leadership.
A)True
B)False
Answer: False
Q3) According to Dale Carnegie,gaining compliance from other people requires ______.
A)trust and compromise.
B)vision,attractiveness,humility,and sincerity
C)interpersonal skills as personified by forensic debate
D)interpersonal dynamics of attraction and influence
Answer: D
Q4) Technology eliminates the need for multicultural awareness.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Understanding the Managerial Communication Process
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Sample Questions
Q1) A hostile sender/receiver relationship requires less communication time.
A)True
B)False
Answer: False
Q2) Managerial communication may occur at any of the following levels except ______.
A)intrapersonal
B)universal
C)group
D)intercultural
Answer: B
Q3) A familiar environment by its very nature should be avoided because it is a distraction for a manager and the receiver.
A)True
B)False
Answer: False
Q4) The communication process consists of an exchange of messages that are comprised of words.
A)True
B)False
Answer: False
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Chapter 3: Communicating With Technology
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Sample Questions
Q1) Written media are symbolic in that they are often perceived to show ______.
A)urgency and personal concern
B)authority and legitimacy
C)a desire for teamwork and collaboration
D)goodwill and protocol
Answer: B
Q2) Managerial decision-making is defined as ______.
A)identifying and solving problems
B)supporting employees and building trust
C)encouraging an open workplace
D)identifying and employing new technologies
Answer: A
Q3) Shaking hands upon meeting someone uses which of the following cues?
A)visual,auditory,tactile,olfactory
B)visual,auditory,tactile,gustatory
C)visual,tactile,olfactory,gustatory
D)auditory,tactile,olfactory,gustatory
Answer: A
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5
Chapter 4: Managing Meetings and Teams
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Sample Questions
Q1) Participants of most meetings need 5 working days to prepare.
A)True
B)False
Q2) Asking a meeting member to play "devil's advocate" is a strategy for ______.
A)keeping the meeting short
B)avoiding groupthink
C)encouraging harmony
D)strengthening leadership
Q3) Meetings should occur in the meeting leader's office.
A)True
B)False
Q4) Which of the following is not a skill required for meeting participation?
A)writing
B)collaborating
C)listening
D)compromising
Q5) Unlike in other types of meetings,members of staff meetings are not expected to share information.
A)True
B)False
Page 6
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Chapter 5: Making Presentations
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Sample Questions
Q1) An intelligent audience could be both easier and more difficult to persuade.
A)True
B)False
Q2) A Janus statement is a type of ______.
A)Roman numeral
B)month
C)opening
D)transition
Q3) Most managers do not need impromptu speaking skills since they usually have lots of preparation time.
A)True
B)False
Q4) An audience needs to be moved both rationally and emotionally by persuasive appeals.
A)True
B)False
Q5) Audiences are more likely to remember a speaker's delivery style than content.
A)True
B)False
Q6) This chapter lists five rules for speaking to the media.What are they?
Page 7
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Chapter 6: Communicating Visually
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Sample Questions
Q1) Flush right alignment is often an effective emphasis strategy to attract readers' attention.
A)True
B)False
Q2) The person writing a report can influence what readers will think,do,or decide through their choices about how to display data and which data to display.
A)True
B)False
Q3) When creating assembly instructions for a piece of equipment,what type of graphic allows you to show how the components fit together?
A)photograph
B)pictograph
C)exploded view diagram
D)critical path
Q4) You will get a better-quality photograph by taking a high resolution photo and cropping it than by taking a photo using the zoom feature on your camera.
A)True
B)False
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) A business writer should always ______.
A)consider the power positions of both sender and receiver
B)closely scrutinize all information
C)disregard previous communication problems
D)conduct an audience analysis,even for routine messages
Q2) Oral managerial communications offer strategic advantages such as economy,efficiency,accuracy,and official permanence.
A)True
B)False
Q3) What are four strategic advantages of written managerial communication?
Q4) A Janus statement consists of a(n)______.
A)explanation
B)review and preview
C)calendar for January
D)deduction
Q5) A euphemism is an expression with intended positive connotations.
A)True
B)False
Q6) What can a manager do to encourage collaboration when the team is tackling a writing task?
Page 9
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) The closing of an inquiry letter should ______.
A)build goodwill
B)demand a speedy reply
C)summarize the main points
D)provide a phone number
Q2) Which of the following is NOT a standard guide word for a memo?
A)to B)from C)topic
D)date
Q3) Although a claim letter deals with something negative,it should be written directly. A)True
B)False
Q4) Negative news should be stated in the middle of the body paragraph of an indirect message.
A)True
B)False
Q5) How can goodwill be built in a refused claim? What dangers exist in offering an unexplained compromise?
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) Which of the following is NOT considered front matter of a formal report?
A)title page
B)introduction
C)executive summary
D)table of contents
Q2) The executive summary should be ______ the length of the report.
A)1/4
B)1/6
C)1/9
D)1/10
Q3) The groundwork or preliminary effort a report writer makes before the report is written often takes more time than actually writing the report.
A)True
B)False
Q4) A popular format for formal business reports is ______.
A)PowerPoint decks
B)memos
C)e-mails
D)blogs
Q5) How do headings in a report indicate the relative significance of the material?
Page 11
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Chapter 10: Listening
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Sample Questions
Q1) People speak approximately 25% as fast as they think.
A)True
B)False
Q2) Finishing someone's sentences for them indicates a strong communication relationship and encourages the speaker.
A)True
B)False
Q3) What is the formula the textbook uses to help explain the cause of rumors in modern organizations?
A)ambiguity = rumors × interest
B)interest = rumors × ambiguity
C)rumors = ambiguity × interest
D)grapevine = rumors × ambiguity
Q4) Strategic managerial listening requires listening to the spoken words and attention to the nonverbal elements and the total environment.
A)True
B)False
Q5) What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.
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Chapter 11: Communicating Nonverbally
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Sample Questions
Q1) Words represent ______% of the impact of message spoken face-to-face.
A)55
B)38
C)42
D)7
Q2) Twisting a paper clip during a stressful conversation is what kind of kinesic message?
A)emblem
B)illustrator
C)adapter
D)affect display
Q3) When attempting to detect terrorists and criminals in public places,officials pay attention to suspects' ______.
A)cars
B)shoes
C)body language
D)groups
Q4) Deceptive answers are likely to be longer and less specific than honest ones.
A)True
B)False
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) Which concept proposed that advancements in communication and transportation technologies would compress the world to a point where it would be one big happy unit?
A)objectivity myth
B)global village concept
C)universality myth
D)androgynous myth
Q2) Preparation for a foreign assignment may include ______.
A)taking a vacation
B)learning another language
C)discussing the country at dinner
D)reading the local newspaper
Q3) A country's "degree of globalization" is based on social,political,and economic activities.
A)True
B)False
Q4) A manager in a country with high power distance might prefer a controlling strategy and behave like an autocrat.
A)True
B)False
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Chapter 13: Managing Conflict
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Sample Questions
Q1) Organizational conflict is NOT a natural part of the traditional organizational structure and should be eliminated immediately.
A)True
B)False
Q2) Increasingly,U.S.companies are creating programs for internal conflict resolution.
A)True
B)False
Q3) The key to the win-win strategy is that it follows a combative problem-solving approach rather than a mutual one.
A)True
B)False
Q4) When the accommodating strategy is used,managers try to deal with conflict by making the employee with the most seniority happy.
A)True
B)False
Q5) Decisions decrease in quality when conflicts are involved.
A)True
B)False
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Chapter 14: Negotiating
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Sample Questions
Q1) Since negotiation tactics differ from culture to culture,both national and organizational culture must be considered when negotiating.
A)True
B)False
Q2) Research indicates that managers are less frequently involved in third-party negotiations.
A)True
B)False
Q3) To develop a negotiation strategy systematically,one must analyze ______.
A)time
B)environment
C)channel
D)all of these
Q4) Which of the following is NOT a valid purpose for questions during negotiations?
A)arousing attention
B)obtaining information
C)discouraging thinking
D)clarifying
Q5) Define MSO and LAO in a negotiation.Give an example of each.
Q6) Define BATNA in a negotiation.Give an example.
Page 16
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) Why is the opening of an interview so important?
A)It establishes the climate.
B)It clarifies the purpose.
C)It prevents the interviewee from relaxing too much.
D)Both it establishes the climate and it clarifies the purpose are correct choices.
Q2) Which form of bias occurs when the latest information disproportionately affects all the earlier information?
A)recency effect
B)halo effect
C)leniency effect
D)primacy effect
Q3) What should the manager consider when planning to conduct a job interview?
A)time
B)applicant's résumé
C)position requirements
D)all of these are correct
Q4) It is not possible to control bias.
A)True
B)False
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