Professional Communication Test Bank
Course Introduction
Professional Communication explores the principles and practices necessary for effective communication in the modern workplace. The course covers a variety of written, oral, and digital communication formats, including business correspondence, reports, presentations, and collaborative communication tools. Emphasis is placed on audience analysis, clarity, tone, and the ethical considerations involved in professional exchanges. Through practical assignments and real-world scenarios, students develop skills in critical thinking, persuasive messaging, and intercultural competence, preparing them to succeed in diverse professional environments.
Recommended Textbook
Strategic Communication in Business and the Professions 7th Edition by Dan OHair
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14 Chapters
549 Verified Questions
549 Flashcards
Source URL: https://quizplus.com/study-set/1678
Page 2
Chapter 1: Communication in Organizations
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33279
Sample Questions
Q1) That workers have an inherent dislike of work is an assumption of the Theory Y management approach.
A)True
B)False
Answer: False
Q2) Which of the communication skills needed for excellence in an information age deals With employees being made to feel that they can make a difference in their company?
A) versatility
B) vision
C) sensitivity
D) creative insight
Answer: C
Q3) The organizational ability to create the future is called focus.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Model of Strategic Communication
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Evaluate the following goal in terms of the goal
A) According to the guidelines, this is an appropriate goal.
B) This is not an appropriate goal.
C) A better goal is: "I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due."
D) This goal should read: "I'll try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor."
Answer: C
Q2) Messages that are exchanged between the organization and the environment are examples of external communication.
A)True
B)False
Answer: True
Q3) The ability to communicate both appropriately and effectively with other people is referred to as adaptive learning.
A)True
B)False
Answer: False
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4
Chapter 3: Diversity in Business and the Professions
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/33281
Sample Questions
Q1) A person who studies the kinds of speech markers used by different ethnic groups who Speak the same language is using which type of language analysis?
A) semantics
B) semiotics
C) synthesis
D) sociolinguistics
Answer: D
Q2) Of the following suggestions for improving intercultural communication,which was NOT mentioned in the text?
A) understand your own perspectives
B) respect others' perspectives
C) always acknowledge weakness in your home culture
D) act in ways that ensure conflict stemming from diversity produces positive results
Answer: C
Q3) Cultural relativism is the belief in the superiority of one's own culture.
A)True
B)False
Answer: False
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Chapter 4: Listening Skills
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Which of the following is a leading question?
A) "George, tell me more about those reports."
B) "What is your attitude on cost accounting?"
C) "You believe this new policy is inappropriate, don't you?"
D) "Do you mean this fiscal year or last?"
Q2) Why is goal setting in listening so important?
A) Listening is part of the strategic communication model, and therefore goal setting must be a part of it.
B) Without goals, a person cannot effectively prepare for and be strategic in communication.
C) Goals are only important when a person needs some help in listening.
D) All people are poor listeners, and the only way to overcome barriers is to set goals.
Q3) What factors most influence a person's perception of a situation?
A) listening and speaking
B) reception and transmission
C) attention and reception
D) attention and listening
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6
Chapter 5: Verbal and Nonverbal Skills
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/33283
Sample Questions
Q1) Which of the following dress -code regulations have been upheld in court?
A) no earrings for men
B) no braided hair
C) no facial hair
D) no long hair for men or women
E) All of the above
Q2) "I now pronounce you man and wife" is an example of sexist language.
A)True
B)False
Q3) The four spatial communication zones are intimate,personal,semi-personal, and social.
A)True
B)False
Q4) Paralanguage is the use of __________ in communication.
A) words
B) vocal qualities
C) emotions
D) language
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Page 7
Chapter 6: Leadership and Management Skills
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) A leader is said to be hubristic when
A) the employees admire their leader excessively and consider him/her a demigod.
B) he/she is willing to do all of the work himself/herself.
C) he/she is unsure of the company's policy and procedure.
D) he/she is full of excessive pride, holding the belief that he/she is invincible and omnipotent.
Q2) The four components of the model of strategic communication are
A) education, goal setting, anxiety management, and communication competence.
B) goal setting, managerial skills, technical skills, and situational competence.
C) education, messages, channels, and receivers.
D) goal setting, situational knowledge, communication competence, and anxiety management.
Q3) In Likert's Systems of Management,a system 1 style of management is task oriented and has a highly structured,authoritarian focus.
A)True
B)False
Q4) Certainty words are tangible and concrete words that reflect reality.
A)True
B)False
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Chapter 7: Work Relationships
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/33285
Sample Questions
Q1) As a supervisor,always take a sexual harassment complaint seriously.
A)True
B)False
Q2) Research by Hal Wittemann indicates that most targets for harassment are
A) males under the age of thirty with some college education who are working for an organization that is dominated by women.
B) females over the age of thirty
C) females who are not educated at the college level and are under the age of twenty.
D) females under the age of thirty
Q3) Which of the following distributions of power has become more common as the Demands on business for innovation and competitiveness have increased?
A) Managers hold all the power, and employees hold none.
B) Neither managers nor employees have much power.
C) Managers and employees share power.
D) Employees hold most of the power, and managers hold little.
Q4) In most organizations today,the management holds all of the power.
A)True
B)False
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Chapter 8: Interviewing Skills
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69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/33286
Sample Questions
Q1) An example of an inverted funnel question is one that moves from a broad,open question toward narrower,closed questions.
A)True
B)False
Q2) Corrective feedback and supportive feedback are essentially the same things.
A)True
B)False
Q3) Generally speaking,a "good" question will be 30 to 40 words long.
A)True
B)False
Q4) People develop evaluations of one another from limited external observations.
A)True
B)False
Q5) The most critical aspects of disciplinary interviews include notifying the employee of the problem,interviewing the employee,and instituting disciplinary action.
A)True
B)False
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Page 10
Chapter 9: Fundamentals of Group Communication
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/33287
Sample Questions
Q1) Conflict almost always has a negative impact on the group.
A)True
B)False
Q2) Behaviors that can be observed when a group is functioning include assumption of Roles,importance of influence,membership,common goals,leadership,and
A) eye contact.
B) communication pattern.
C) a large amount of interaction.
D) body movements.
Q3) Among other things, affinity groups provide participants with a non -threatening environment to explore options.
A)True
B)False
Q4) What are the advantages of formats such as teleconferencing and videoconferencing?
A) They increase group communication effectiveness and bring people together.
B) They ensure people's attention.
C) They enable only one person to talk at a time.
D) They keep costs at an average level.
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Chapter 10: Meetings: Forums for Problem Solving 305
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33288
Sample Questions
Q1) What three levels of goals do effective groups have to consider in directing group Efforts?
A) organizational, leader, and group goals
B) leader, group, and individual goals
C) group, organizational, and individual goals
D) strategic, individual, and group goals
Q2) Which of the following best describes what it means to reach a consensus?
A) voting on the issue occurs
B) two -thirds of the members agree
C) a unanimous agreement on the issue is reached
D) group members agree to disagree
Q3) If you make an argument by citing two examples of previously failed products and Contend that a similar new product will also fail,what kind of reasoning are you using?
A) causal
B) comparative
C) sign
D) generalization
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Chapter 11: Negotiation and Conflict Management
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/33289
Sample Questions
Q1) Concessions are seldom useful in the negotiation process.
A)True
B)False
Q2) The term distributive refers to the bargainer's assumption that a gain for her/his side equals a loss for the other side.
A)True
B)False
Q3) What is the first step in any negotiation session?
A) summarizing an offer
B) positioning
C) advancing an offer
D) countering an offer
Q4) What is the primary cause of conflict in organizations?
A) personality conflicts
B) compromise
C) concern for tasks
D) competing goals
Q5) Initial bargaining strategies should include firm but cooperative messages.
A)True
B)False
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Chapter 12: Developing and Delivering Effective Presentations
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/33290
Sample Questions
Q1) In persuasive presentations,you are asking the audience to make a commitment to your viewpoint and to act in the ways that you advocate.
A)True
B)False
Q2) Of the following steps to refining a speech,which is the second filter that identifies What you as the presenter want the audience to hink,believe,feel,or do as a result of Listening to your presentation?
A) topic choice
B) specific purpose
C) central idea
D) general purpose
Q3) As long as the topic is interesting,it does not matter whether or not the topic is relevant to the audience.
A)True
B)False
Q4) A manuscript presentation and a memorized presentation are essentially the same.
A)True
B)False
Page 14
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Chapter 13: Informative Presentations
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/33291
Sample Questions
Q1) Jargon is a useful aid in attempting to create a shared perspective.
A)True
B)False
Q2) Which of the following is an example of psychological noise?
A) "Boy, I'm really hungry. When will this guy be done?"
B) "When is the next break?"
C) "Look! How nice it is outside."
D) "I hope Mr. Smith likes what I'm wearing tonight. I hope it's not too extravagant."
Q3) A demonstration is designed to answer "How" questions,such as "How does this work?"
A)True
B)False
Q4) In adapting to listeners,speakers have to take into account the __________ levels of the Audience.
A) knowledge, acceptance, and interest
B) acceptance, rejection, and intelligence
C) knowledge, size, and range
D) acceptance, size, and rejection
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Chapter 14: Persuasive and Special Presentations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33292
Sample Questions
Q1) What persuasive resource does a speaker use when his/her attempts to persuade an Audience is based on the testimony or influence of a valued or popular employee?
A) the listener's perspective
B) an opinion leader
C) credibility
D) reinforcement
Q2) A speaker's credibility is influenced by a number of different factors; however,it is Important to remember that credibility is primarily based on
A) the message.
B) the style of the speaker.
C) a speaker's appearance.
D) the audience's perception.
Q3) The three components of credibility are trustworthiness,competence,and dynamism.
A)True
B)False
Q4) Three of the most commonly used persuasive formats are sales,lectures,and motivational sessions.
A)True
B)False
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