Professional Communication Study Guide Questions
Course Introduction
Professional Communication explores the principles and practices necessary for effective communication in professional settings. The course covers various forms of workplace communication, including written, verbal, and digital interactions, emphasizing clarity, conciseness, and audience awareness. Students will develop skills in crafting emails, reports, proposals, and presentations, while also examining strategies for successful teamwork, conflict resolution, and intercultural communication. Through practical assignments and real-world scenarios, students will enhance their ability to convey information persuasively and professionally across diverse organizational environments.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
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Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Communication as transmission means that:
A) messages change according to time and place.
B) the intention of the sender ensures the success of the communication.
C) the sender encodes the message and the receiver decodes it.
D) communication can only be one-way.
E) the message must be in writing.
Answer: C
Q2) A stimulus that interferes with communication is referred to as:
A) encoding.
B) decoding.
C) feedback.
D) noise.
E) culture.
Answer: D
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Page 3
Chapter 2: Language and Communication Practice
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20 Flashcards
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Sample Questions
Q1) An important difference between speech and writing is that:
A) poor pronunciation in speech is a more serious problem than poor spelling in writing.
B) non-verbal communication is used more in writing than in speech.
C) writing takes longer than speech.
D) writing is always more formal than speech.
E) writing requires more care in word selection than speech.
Answer: E
Q2) Professions are empowered by which of the following language devices?
A) Doublespeak
B) Jargon
C) Medical terminology
D) Algorisms
E) Technical terminology
Answer: E
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4
Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
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Sample Questions
Q1) Studies show that when people are talking:
A) the speaker looks more at the listener.
B) the listener looks more at the speaker.
C) both the speaker and the listener make the same amount of eye contact.
D) they tend to stare at each other.
E) There is no consistency about data related to eye contact.
Answer: B
Q2) When a stranger moves within half an arm's length and asks, 'Do you know what time it is?', our backing-off is a sign that he has invaded our:
A) intimate distance.
B) personal distance.
C) social distance.
D) public distance.
E) territory.
Answer: A
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Page 5
Chapter 4: Intercultural Communication
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Sample Questions
Q1) Which of the following statements resembles a mainstream Australian cultural value?
A) Contracts are often disregarded and not legally binding.
B) Being on time is important.
C) Business acquaintances are not possible friends.
D) Efficiency is measured in terms of costs and benefits.
E) It is considered best to be dressed formally in a business situation.
F) The rules of the social class one grew up in should be followed.
Q2) Humour conducted in computer-meditated contexts is:
A) always welcome when communicating with someone from China, especially if it involves making fun of one's colleagues and superiors.
B) always welcome when communicating with someone from Mexico, especially if it involves making jokes about one's family.
C) always a risky idea, especially if it is a professional context.
D) always welcome when communicating with someone from Australia, except if the situation is tense.
E) always welcome when communicating with someone from Denmark, except if the humour is sarcastic in tone.
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Chapter 5: Mediated Communication
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Sample Questions
Q1) According to the Social Presence Hypothesis, which medium has the most 'social presence'?
A) Speaking facetoface.
B) Videoconferencing.
C) Telephone.
D) SMS.
E) Email
Q2) What does the term 'perpetual contact' mean?
A) That meditated communication tools can connect people in an ongoing manner, no matter where they are located or what time of day it is.
B) That meditated communication tools disconnect people from the real world.
C) That meditated communication tools are required for people to have any friends.
D) That meditated communication tools bring greater social awareness to people.
E) That meditated communication tools are shut off when people reach home.
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Chapter 6: Professional Communication Research
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Sample Questions
Q1) The most common research method for professional communicators is:
A) observation.
B) surveys.
C) experiments.
D) text analysis.
E) content analysis.
Q2) Research and Experimental Development (R&D) covers which three activities?
A) Elemental research, systematic research, and experimental development.
B) Academic inquiry, theoretical research, and experimental development.
C) Research development, writing up results, and experimental development.
D) Investigating, reporting, and experimental development.
E) Basic research, applied research, and experimental development.
Q3) The Discussion section is located:
A) after the Method section.
B) before the Conclusion.
C) after the Results.
D) before the Method.
E) after the Introduction.
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8
Chapter 7: Concepts and Applications in Interpersonal Communication
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Sample Questions
Q1) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
Q2) Magda is sent on a training program by her company.Which of the following scenarios could block Magda from listening effectively to the information provided at the program?
A) Magda got a good night's sleep before attending the training program.
B) Magda was dreading the training program because it was bound to be boring.
C) Magda planned to take notes at the training program.
D) Magda wanted to understand the main ideas of the training program.
E) Magda was willing to listen in an active way at the training program.
Q3) Which of the following is NOT a method of improving listening?
A) Being prepared to listen.
B) Listening with an open mind.
C) Listening with empathy.
D) Listening actively.
E) Listening in quiet surroundings.
Page 9
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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Sample Questions
Q1) In the workplace, it is advisable for an effective and professional communicator to:
A) recognise that diversity in group membership can result in unproductive conflicts that outweigh any benefits from diversity.
B) recognise that males and females in a group may define and approach issues differently and use this for mutual benefit.
C) recognise that group members from different cultural backgrounds may have conflicting values and personal preferences that can never be managed.
D) seek to play down individual differences in group discussions.
E) regard diversity as a problem to be overcome rather than an opportunity.
Q2) Jessie went to a team meeting and started joking around, throwing paper airplanes, and texting on his phone.What role is Jessie playing in the meeting?
A) Maintenance role
B) Task role
C) Helpless role
D) Self-directed role
E) Hindering role
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10
Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) Which of the following is an example of persuasive interviewing?
A) A public opinion survey by telephone.
B) A deputy manager speaking to her manager about the need to act more quickly on sexual harassment complaints.
C) A journalist speaking to eyewitnesses at the scene of a traffic accident.
D) A human resource manager interviewing a job candidate.
E) A line manager conducting a performance appraisal interview.
Q2) According to the textbook, the interview is defined as a structured conversation in which:
A) there are strict rules of procedure.
B) respondents answer questions put to them by interviewers and must tell the truth.
C) two or more people meet to exchange information, opinions, attitudes and judgements.
D) information is exchanged but decisions deferred.
E) interviewers and respondents must be in the same room.
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11
Chapter 10: Oral Reports and Presentations
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Sample Questions
Q1) If a speaker began her talk by saying, 'On any given Saturday night, one quarter of all the people in Australia will be watching the same television program,' you would see the statement as:
A) a startling statement.
B) a personal experience.
C) an example.
D) a personal reference.
E) a deliberate lie.
Q2) One goal of your conclusion is to:
A) put yourself at ease.
B) leave your audience with a memorable idea or suggestion.
C) make the structure of the speech obvious.
D) suggest to the audience that you have more to say.
E) stop the audience fidgeting.
Q3) The number of visual aids used in a speech should be limited because:
A) visual aids are unlikely to be remembered.
B) some visual aids are difficult to see.
C) you may be speaking in an environment that is not equipped for certain aids.
D) the focus should be on you, the speaker, not on mechanical objects.
E) they take too long to prepare.
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Chapter 11: Writing Professionally: Process and Style
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Sample Questions
Q1) Which of the following is NOT a task in the review of someone else's written work?
A) Examine the writing carefully.
B) Looking for incorrect spelling and grammar.
C) Forcing the writer to accept your suggestions.
D) Picking up on inappropriate style.
E) Looking for inconsistent logic.
Q2) Which of the following sentences is an example of ambiguity?
A) It is the consensus of opinion of our Human Resources Committee that work stoppages would decrease considerably and substantially if the equipment were kept in constant and complete repair.
B) The fact that you were provoked perhaps mitigates but certainly does not justify your action in attacking your companion.
C) Abraham Lincoln wrote the Gettysburg Address while travelling from Washington to Gettysburg on the back of an envelope.
D) Jacaranda and fig trees were planted alternately along the footpath.
E) The tendency to make social contacts is a constant factor in the sphere of human relationships.
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Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) Which of the following is an example of a salutation?
A) 'Sincerely'
B) 'Re: Contract for sale'
C) 'Dear Mr Jones'
D) '8/8/12'
E) 'P.O. Box 192 Sydney 2000
Q2) What is a précis?
A) A general description of the contents of a report.
B) Another term for executive summary.
C) The key points of the report.
D) An evaluative summary that presents a measure of professional judgement in addition to the aims, results, conclusions and recommendations of the report.
E) An informative piece of text that presents the aim, results, conclusions and recommendations of the report.
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Chapter 13: Academic Writing
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Sample Questions
Q1) Indicate which of the following statements are true.
A) The abstract of an academic essay appears at the beginning and provides an overview of the composition.
B) One of the purposes of the introduction is to orient the reader to the rest of the composition.
C) The conclusion affirms that the thesis of the essay has been defended and the objectives met.
D) Headings and subheadings help the reader see the overall structure and the direction of the argument.
E) The difference between references and bibliographies is that the former provide for further reading and the latter refers to texts actually quoted from in the essay.
Q2) In a basic annotated bibliography, all of the following may be included, EXCEPT:
A) the full bibliographic citation.
B) the content or scope of the text.
C) the main argument made by the authors.
D) the relevance or usefulness of the text for your research.
E) the page number in your document that the text relates to.
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