Professional Communication Skills
Exam Answer Key
Course Introduction
Professional Communication Skills is designed to equip students with the essential oral and written communication competencies necessary for success in academic, business, and professional contexts. The course explores principles of effective communication, including audience analysis, clarity, conciseness, and appropriate tone. Students will practice public speaking, interpersonal communication, presentations, group discussions, and digital correspondence, as well as prepare professional documents such as emails, memos, reports, and proposals. Emphasis is placed on active listening, non-verbal communication, intercultural sensitivity, and the ethical implications of communication in the workplace, ultimately fostering confidence and proficiency in diverse professional settings.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven
Available Study Resources on Quizplus 11 Chapters
1304 Verified Questions
1304 Flashcards
Source URL: https://quizplus.com/study-set/299 Page 2
A. Beebe
Chapter 1: Introduction to Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/4962
Sample Questions
Q1) You shout at a colleague, voicing all of your frustrations toward the colleague as well as toward your work.You can apologize and you can say you didn't really mean what you said, but you cannot "take back" what you said because
A)interpersonal communication is complicated.
B)interpersonal communication is contextual.
C)interpersonal communication is inescapable.
D)interpersonal communication is irreversible.
Answer: D
Q2) Bob went to dinner with his good friend Isabel.They stayed at the restaurant for hours simply because they were enjoying each other's conversation.Their relationship is best described as
A)I-It.
B)It-Thou.
C)I-Thou.
D)It.
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Interpersonal Communication and Self
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/4963
Sample Questions
Q1) Under what conditions are we unlikely to incorporate the comments of others into our self-concepts?
A)when an individual repeats something we have already heard several times.
B)when the other individual has earned our confidence
C)when comments are consistent with our own experiences and other comments.
D)when someone we have never met casually tells us we are good at something.
Answer: D
Q2) In the Johari window, the quadrant that is known to others but not the self is called the ________ quadrant.
A)hidden
B)blind
C)unknown
D)open
Answer: B
Q3) What are some of the risks associated with self disclosure?
Answer: The other person can share revealed information with others. The other person has additional power if the information disclosed is something you'd rather not have others know.
There is a risk of rejection and/or disapproval.
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Interpersonal Communication and Perception
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/4964
Sample Questions
Q1) When we place someone in a rigid category and then interpret all the person's behavior from the framework of that category, what perceptual process are we using?
A)imposing consistency
B)sterotyping
C)focusing on the negative
D)oversimplifying
Answer: B
Q2) ________ is the process that occurs when we remember things we want to remember and forget or repress things that are uncomfortable, or unpleasant, or unimportant to us.
A)Selective attention
B)Selective exposure
C)Selective recall
D)Thin slicing
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Listening and Responding
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/4965
Sample Questions
Q1) Confirming by responding directly to what someone else says is called a
A)direct acknowledgment.
B)compliment.
C)supportive response.
D)clarifying response.
Q2) You cannot follow the theory of supply and demand until your economics professor relates it to the price of diamond rings.Which part of the listening process has occurred?
A)attending
B)selecting
C)understanding
D)responding
Q3) According to research, a result of the listener's paraphrasing the content and feelings of the speaker is
A)the speaker is more likely to remember the message.
B)the speaker is more likely to trust and value the listener.
C)the speaker is more likely to lapse into passive listening.
D)the speaker is more likely to seek additional information.
Q4) Use the five steps of the listening process to describe how you listen to a lecture.
To view all questions and flashcards with answers, click on the resource link above.
6
Chapter 5: Verbal Communication Skills
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/4966
Sample Questions
Q1) The proud pet owner who announces that all of her female cats have been sprayed is displaying what lack of clarity?
A)biased language
B)polarization
C)bypassing
D)malapropism
Q2) If we can experience the referent of a word with one of our senses, then we say the word is
A)concrete.
B)denotative.
C)abstract.
D)connotative.
Q3) Bypassing, static evaluation and allness are
A)ways to make words more positive.
B)examples of the levels of abstraction.
C)barriers created by language.
D)how we interpret what we experience.
Q4) What are the five steps in assertiveness? List them and provide examples of what an assertive person would say or how an assertive person would behave at each point.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Non-Verbal Communication Skills
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/4967
Sample Questions
Q1) Muscular and athletically fit individuals are perceived as
A)better looking, taller, and more adventurous.
B)older, good-natured, and talkative.
C)better looking, talkative, and ambitious.
D)ambitious, suspicious, and negative.
Q2) In response to your mother's question, "Where are the car keys?" you point to the hall table and say, "Over there." You are illustrating which relationship of verbal and non-verbal messages?
A)Non-verbal messages repeat and reinforce verbal messages.
B)Non-verbal messages substitute for verbal messages.
C)Non-verbal messages regulate verbal messages.
D)Non-verbal messages contradict verbal messages.
Q3) When we interact, upon what do we base our feelings and emotional responses?
A)upon what the other person says B)upon what the other person means
C)upon what the other person does
D)upon what the perception check conveys
Q4) What can you do to improve your ability to interpret the facial expression of others?
Q5) Why are vocal cues important to interpersonal communication?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Conflict Management Skills
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/4968
Sample Questions
Q1) Define interpersonal conflict and explain the interdependent nature of conflict.
Q2) The approach to conflict of producing a "pseudo-solution" is A)accommodation.
B)competition.
C)avoidance.
D)collaboration.
Q3) During the active conflict stage
A)partners begin seeking ways to manage the conflict.
B)partners monitor whether they are both satisfied with the resolution.
C)partners become aware that differences are problematic.
D)partners communicate with each other about their frustrations.
Q4) In managing the problem, what are the steps in the problem solving process? Identify a conflict that you have recently experienced.Using the problem solving process, resolve the conflict.
Q5) Interpersonal conflict is defined as
A)a struggle focusing on issues about the quality of a relationship.
B)a struggle that occurs when two people cannot agree upon a way to meet their needs.
C)a struggle that centres on achieving a particular goal or task.
D)a struggle that stems from different ideas, perceptions, or goals.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Interpersonal Communication and Cultural Diversity
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/4969
Sample Questions
Q1) What are the differences between Millenials and Generation X? Discuss the impact these differences may have on communication between these two age groups.
Q2) The more we understand about a person's ________, the more likely we will understand the values, norms, roles, and rules of that person's culture.
A)enculteration
B)intercultural communication
C)world view
D)ethnocentrism
Q3) The difference between race and ethnicity is that
A)ethnicity is dependent on where you live, whereas race is not.
B)ethnicity is a socially constructed category that may or may not include race (ancestral heritage or genetic background).
C)race is a socially constructed category whereas ethnicity is not.
D)nationality and geography are very important in defining race but not ethnicity.
Q4) What are the barriers to intercultural communication and how can they affect communication?
Q5) Discuss the differences between masculine and feminine cultural perspectives.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Understanding Interpersonal Relationships
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/4970
Sample Questions
Q1) When you invite another person to have lunch, call the person on the phone, and make an effort to be with that person, you are experiencing
A)a relationship de-escalation.
B)a relationship of circumstance.
C)a synchronized relationship.
D)a relationship of choice.
Q2) Each of the following statements about the relationship between intimacy and self-concept is true EXCEPT:
A)The less intimate a relationship, the more we depend upon others for acceptance and confirmation of our self-image.
B)We depend on intimate relationships to provide us with information about ourselves.
C)Research confirms that having strong social support networks is related to subjective well-being.
D)During periods when we may not have very intimate relationships, it is sometimes hard to maintain a strong positive self-image.
Q3) What is the difference between short-term initial attraction and long-term maintenance attraction?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
Available Study Resources on Quizplus for this Chatper
128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/4971
Sample Questions
Q1) During the intrapsychic phase of relationship termination
A)partners engage in relationship talks.
B)partners focus on behaviours and find reasons to justify withdrawing.
C)partners create face-saving accounts to tell other people.
D)partners conduct a postmortem of their relationship.
Q2) There is an increase in physical, emotional, and psychological distance and a decrease upon the other partner for self-confirmation during which de-escalation stage?
A)de-intensification
B)post interaction
C)individualization
D)separation
Q3) Researchers found that romantic couples indicated ________ as the number one problem in their relationships.
A)lack of sex
B)finding time to talk
C)the inability to talk about negative feelings
D)relational de-escalation
Q4) What are the three ways relationships end and how does each work?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Q5) Compare and contrast indirect and direct strategies for ending a relationship.
Chapter 11: Interpersonal Relationships at Home, Through
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/4972
Sample Questions
Q1) Identify the type of family in which you were raised by applying the makeup of your family to the definitions in your textbook.
Q2) Over ________ of all marriages ended in divorce before the couple's 30th anniversary, according to the 2001 General Survey by Statistics Canada.
A)1/3
B)1/2
C)1/4
D)1/5
Q3) Which of the following is NOT a result of response time in CMC?
A)You are less likely to be deceived as the receiver of a message.
B)You have more control over what you say and the impression you create.
C)You can consider your message before you send it.
D)You can more easily deceive someone.
Q4) Socializing outside the workplace is more important for
A)men in their relationship with female co-workers.
B)women in their relationship with male co-workers.
C)women in their relationship with female co-workers.
D)men in their relationship with male co-workers.
Q5) Describe synchronous interaction and provide an example.
To view all questions and flashcards with answers, click on the resource link above. Page 13