Professional Communication Review
Questions
Course Introduction
Professional Communication explores the principles, strategies, and techniques necessary for effective communication in professional contexts. The course covers a range of topics including verbal and nonverbal communication, writing professional documents, delivering oral presentations, conducting meetings, and utilizing digital communication tools. Emphasis is placed on adapting messages for diverse audiences, practicing active listening, constructing persuasive arguments, and resolving conflicts in the workplace. Through practical exercises, students develop the skills needed to communicate clearly and confidently in various professional scenarios, preparing them for success in their future careers.
Recommended Textbook
Interpersonal Communication Relating to Others 6th Canadian Edition by Steven A. Beebe
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11 Chapters 1119 Verified Questions 1119 Flashcards
Source URL: https://quizplus.com/study-set/3677
Page 2
Chapter 1: Introduction to Interpersonal Communication
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73223
Sample Questions
Q1) It is difficult to communicate effectively when
A) we focus on our partner.
B) we are motivated.
C) we focus exclusively on ourselves.
D) we use our knowledge and skill.
Answer: C
Q2) The message transfer model of communication portrays human communication as a
A) revolving process.
B) linear process.
C) circular process.
D) helical process.
Answer: B
Q3) The elements that distinguish the communication-as-action perspective from the communication-as-interaction view are
A) encoding and decoding.
B) spoken and unspoken elements.
C) feedback and context.
D) signals and signs.
Answer: C
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Chapter 2: Interpersonal Communication and Self
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/73222
Sample Questions
Q1) The dyadic effect describes the
A) different levels of self-disclosure.
B) risky nature of self-disclosure.
C) reciprocal nature of self-disclosure.
D) difference between online and face-to-face self-disclosure.
Answer: C
Q2) Provide an example of how self-talk might help you enhance your self-esteem.Describe the positive scene.
Answer: One example of how self-talk might help enhance your self-esteem is by using positive affirmations. For instance, if you are feeling insecure about a presentation you have to give, you can use self-talk to remind yourself of your strengths and capabilities. You might say to yourself, "I am well-prepared and knowledgeable about the topic. I am confident in my abilities to communicate effectively." By repeating these positive affirmations, you can boost your confidence and self-esteem, which can ultimately improve your performance in the presentation. This positive self-talk can help you approach the situation with a more optimistic and empowered mindset, leading to a more positive outcome and a greater sense of self-worth.
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Page 4
Chapter 3: Interpersonal Communication and Perception
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/73221
Sample Questions
Q1) You have car trouble.You decide to get out and walk because you believe that no one will stop to help you.This belief about people exemplifies
A) causal attribution theory.
B) implicit personality theory.
C) your set of personal constructs.
D) correspondent inference theory.
Answer: B
Q2) Superimposing is the process of
A) making sense of stimuli by grouping, dividing, organizing, separating, and categorizing information.
B) filling in missing information.
C) placing a familiar structure on information you select.
D) observing a small sample of someone's behaviour and then making a generalization about what the person is like, based on that sample.
Answer: C
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5
Chapter 4: Interpersonal Communication and Diversity: Adapting to Others
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/73220
Sample Questions
Q1) When you see a story on the news about parents who have lost a child,you begin to cry.You are responding with A) empathy.
B) sympathy.
C) adaptation.
D) similarity.
Q2) Social decentring is
A) an easy process.
B) harder when the difference between ourselves and the other person is greater. C) based on how the other person responds.
D) part of the adaptation process.
Q3) Material culture,social institutions,individuals and the universe,aesthetics,and language are examples of
A) what a given group of people values or appreciates.
B) what we learn from our culture.
C) cultural elements that identify the most profound aspects of cultural influence.
D) cultural contexts.
Q4) Discuss the differences between masculine and feminine cultural perspectives.
Page 6
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Chapter 5: Listening and Responding Skills
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/73219
Sample Questions
Q1) Confirming by responding directly to what someone else says is called a A) direct acknowledgement.
B) compliment.
C) supportive response.
D) clarifying response.
Q2) Listening in which the goal is to assess and evaluate the quality,appropriateness,value,or importance of information is A) being a "co-narrator."
B) critical listening.
C) understanding your partner's feelings.
D) information triage.
Q3) When you verbally summarize the content of your partner's message,you are A) hearing.
B) remembering.
C) paraphrasing.
D) selecting.
Q4) Carol is excited about her new job and is telling Karla about it.How can Karla respond to Carol in ways that confirm Carol?
Q5) What is involved in critical listening?
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Chapter 6: Verbal Communication Skills
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/73218
Sample Questions
Q1) A way to avoid static evaluation is to
A) index statements.
B) use words the receiver will interpret similarly to you.
C) date your observations.
D) avoid stereotyping.
Q2) Communication scholars suggest that words have power.What does this mean?
Q3) The statement "All Maritimers rely on the sea for their livelihood" is an example of the word barrier of
A) bypassing.
B) allness.
C) static evaluation.
D) polarization.
Q4) People who work in specialized areas need to take extra caution so as not to use A) a restricted code.
B) polarization.
C) static evaluation.
D) malapropisms.
Q5) Explain how words have the power to create perceptions.
Q6) Describe indexing and give an example of it as a technique for minimizing the barrier of allness.
Page 8
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Chapter 7: Nonverbal Communication Skills
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/73217
Sample Questions
Q1) The laughter that you display when telling a funny story or the tears that flow when you relate the details of a sad movie are examples of which nonverbal behaviour?
A) regulators
B) illustrators
C) affect displays
D) emblems
Q2) Which type of interaction most often occurs in social space?
A) conversations with those with whom we are well-acquainted
B) a teacher lecturing
C) business and professional relationships
D) family get-togethers
Q3) Surprise,fear,disgust,anger,happiness,and sadness are
A) the facial expressions women can accurately interpret.
B) the facial expressions men can display.
C) the facial expressions to which humans give meaning.
D) the six primary emotional categories of the many different facial expressions that exist.
Q4) How does understanding the concepts of immediacy,arousal,and dominance help us understand how our nonverbal cues are interpreted?
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Chapter 8: Conflict Management Skills
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/73216
Sample Questions
Q1) Which of the following is NOT one of Hocker and Wilmot's elements of interpersonal conflict?
A) an expressed struggle
B) incompatible goals
C) specific goals
D) misunderstanding
Q2) Before you ask your parents to lend you money,you clean the house and make them dinner.This is an example of
A) compliance gaining.
B) a dependent relationship.
C) circumstantial power.
D) avoidance.
Q3) Power,social issues,personal flaws,distrust,intimacy,and personal distance are examples of A) destructive conflict.
B) conflict myths.
C) conflict triggers.
D) dialectical tensions.
Q4) Define interpersonal conflict and explain the interdependent nature of conflict.
Q5) Describe the three different types of conflict.
Page 10
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Chapter 9: Understanding Interpersonal Relationships
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Connectedness versus autonomy,predictability versus novelty,and openness versus closedness are three aspects of
A) short-term initial attraction .
B) dialectical theory.
C) social exchange theory.
D) interpersonal intimacy.
Q2) What two factors affect short-term initial attraction?
A) physical appearance and smell
B) proximity and smell
C) proximity and physical appearance
D) physical appearance and mental acuity
Q3) An interpersonal relationship in which both partners behave toward power in the same way,either both wanting to dominate or both wanting to submit,is
A) symmetrical.
B) complementary.
C) synchronized.
D) parallel.
Q4) What is the difference between short-term initial attraction and long-term maintenance attraction?
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Chapter 10: Managing Relationship Challenges
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/73214
Sample Questions
Q1) Biased perceptions,misinterpreted nonverbal cues,and inappropriate self-disclosures are examples of
A) barriers to effective interpersonal communication.
B) failure events.
C) relationship challenges.
D) relational termination.
Q2) Name and briefly describe the three general categories of reactions to messages that hurt people's feelings.
Q3) When Anna initiated the end of her relationship with Tomas,she affirmed his positive qualities and worth,while declaring the end to their relationship.This is an example of Anna using A) justification.
B) negative identity management.
C) pseudo-de-escalation.
D) a positive tone.
Q4) Describe the difference between a reproach and an account.
Q5) How can the grave-dressing phase create a negative view of a person whose relationship has ended?
Q6) Name and define the three paths by which relationships end.
Page 12
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Chapter 11: Interpersonal Relationships at Home and at Work
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/73213
Sample Questions
Q1) Which dimension of the circumplex model of family interaction is characterized by emotional bonding and feelings of togetherness?
A) adaptability
B) cohesion
C) structure
D) communication
Q2) Virginia Satir found that members' sense of self-worth is high and communication is direct in
A) natural families.
B) blended families.
C) healthy families.
D) extended families.
Q3) During which stage of sibling relationships are sibling interactions likely to become voluntary and intermittent?
A) infancy
B) late adulthood
C) childhood
D) early and middle adulthood
Q4) How do workplace friendships develop?
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