Professional Communication
Question Bank
Course Introduction
Professional Communication explores the principles and practices essential for effective communication in the workplace. The course covers topics such as written, verbal, and non-verbal communication, business correspondence, digital media, presentations, intercultural awareness, and professional etiquette. Emphasis is placed on developing clarity, conciseness, and coherence in both individual and group settings, enabling students to tailor their communication strategies to diverse audiences and professional contexts. Through practical exercises and real-world scenarios, students will build the skills necessary for successful and ethical communication within modern organizations.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 1st Edition by Peter Cardon
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16 Chapters
1289 Verified Questions
1289 Flashcards
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Page 2
Chapter 1: Establishing Credibility
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) Which of the following statements about business ethics is true?
A)They are skills needed to identify and overcome business problems.
B)They are of decreasing significance in the post-trust era.
C)They are self-formulated values prioritized and adhered to by individual people.
D)They measure the extent to which employees care for the needs of the company.
E)They are commonly held principles in the business community for acceptable behavior.
Answer: E
Q2) By avoiding open and honest communication of business problems, employees doom a business to poor financial performance.
A)True
B)False
Answer: True
Q3) Competence can be developed through real-world business experiences.
A)True
B)False
Answer: True
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Chapter 2: Interpersonal Communication and Emotional Intelligence
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79 Flashcards
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Sample Questions
Q1) In the context of communicator styles, which of the following is a characteristic of a person who is a feeler?
A)Focuses on logic and objectivity
B)Focuses on big ideas
C)Needs personal security
D)Pragmatic and results-oriented
E)Out-of-the-box thinking
Answer: C
Q2) Each person involved in interpersonal communication is both encoding and decoding meaning.
A)True
B)False
Answer: True
Q3) Explain physiological noise with examples.
Answer: Physiological noise refers to disruption due to physiological factors. Examples include hearing problems, illness, memory loss, and so on. Conversely, a communicator may have a difficult time sending a message due to physiological constraints such as stuttering, sickness, or other temporary or permanent impairments.
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Chapter 3: Team Communication and Difficult
Conversations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following is a trait of a good listener?
A)The ability to steer a conversation to a predetermined conclusion
B)The ability to give advice freely and frequently
C)The ability to anticipate how a speaker thinks and feels
D)The ability to approach conversations with a judger mind-set
E)The ability to phrase questions as statements
Answer: C
Q2) Which of the following types of questions reflects a learner mind-set?
A)Leading questions
B)Disguised questions
C)Cross-examining questions
D)Ethnocentric questions
E)Rapport-building questions
Answer: E
Q3) Active listening involves expressing your own perspectives and feelings.
A)True
B)False
Answer: True
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Chapter 4: Global Communication and Diversity
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90 Flashcards
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Sample Questions
Q1) In future-oriented societies, organizations use short-term strategies and plans to guide their long-term business activities.
A)True
B)False
Q2) People in low uncertainty avoidance cultures often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.
A)True
B)False
Q3) What is future orientation? What are the differences between high future orientation and low future orientation cultures?
Q4) Which of the following statements best describes etiquette and customs in India?
A)Soccer and the weather are appropriate topics of conversation in India.
B)Tiananmen Square is considered a taboo topic of conversation in India.
C)The conversation style is animated and lively with lots of interruptions in India.
D)Titles are typically used unless directed otherwise in the workplace in India.
E)Gifts are generally not expected on the first meeting in India.
Q5) What are the different types of conversation styles in each of the BRIC countries?
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Page 6
Chapter 5: Creating Effective Business Messages
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78 Flashcards
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Sample Questions
Q1) Positions are stances that you take based on a set of conclusions.
A)True
B)False
Q2) Stanley is the marketing manager at PLM.In his market survey, he finds that customers are not happy with their product because of their inefficient customer care service.While preparing his report, he places the supporting reasons before the primary message.The message framework used in this case is based on the _____ approach.
A)direct
B)deductive
C)inductive
D)matter-of-fact
E)concurrent
Q3) Entry-level professionals tend to have very high professional credibility.
A)True
B)False
Q4) Weak analogies serve to bolster one's arguments.
A)True
B)False
Q5) What is slanting? Is it advisable to use it while writing business messages?
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Chapter 6: Improving Readability With Style and Design
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80 Flashcards
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Sample Questions
Q1) In the course of conducting a FAIR test to review your business message, when you attempt to determine how your message will affect others from ethical, corporate, and legal perspectives, you are most likely checking:
A)if the facts you have stated are accurate.
B)if you have granted enough access to the message recipients to provide input.
C)how your message will impact various stakeholders.
D)if you have demonstrated respect for the inherent worth of others.
E)if you have made any logical errors.
Q2) Which of the following is one of the advantages of using the FAIR test to review business documents?
A)It allows business writers to efficiently slant facts.
B)It helps the business writers in ensuring that the communication is ethical.
C)It eliminates the need of feedback.
D)It allows writers to exaggerate facts whenever needed.
E)It ensures that the document is easy to navigate.
Q3) Providing too much information can distract the readers and weigh a business document down.
A)True
B)False
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Page 8
Chapter 7: Email and Other Traditional Tools for Business Communication
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Social media offer an ideal means of continuously learning about your company, your industry, and your discipline.
A)True
B)False
Q2) Good subject lines are generally twenty words long.
A)True
B)False
Q3) In order to manage e-interruptions effectively, reply immediately to all the messages.
A)True
B)False
Q4) Describe cyber incivility, passive incivility, and active incivility.
Q5) _____ effect means that recipients are more likely to perceive messages with an intended positive emotion as unbiased.
A)Negativity
B)Neutrality
C)Positivity
D)Generality
E)Cordiality
Page 9
Q6) What is the importance of using social media ethically?
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Page 10
Chapter 8: Social Media for Business Communication
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80 Flashcards
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Sample Questions
Q1) What is the primary challenge in developing routine messages?
A)Ensuring the facts are presented as they are
B)Including relevant documents that substantiate claims
C)Conducting audience analysis
D)Making sure that your readers pay attention
E)Simplifying the complex content of routine messages
Q2) Emotional claims are far less likely to be rejected than factual claims.
A)True
B)False
Q3) Which of the following is a central component in setting expectations for those you manage?
A)Designing solutions
B)Drafting messages
C)Achieving goodwill
D)Providing deadlines
E)Analyzing audiences
Q4) What are the drawbacks of showing excessive appreciation?
Q5) Routine messages should be front-loaded.
A)True
B)False
11
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Chapter 9: Routine Business Messages
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Sample Questions
Q1) Which of the following is most likely to be true of persuasive messages?
A)Persuasive messages are directed to others who accept your ideas, products, or services.
B)Persuasive messages tend to close off future opportunities and diminish your credibility.
C)Persuasive messages decrease customer loyalty, revenues, and brand value.
D)Persuasive messages are best reviewed by getting feedback from others and rereading.
E)Persuasive messages are independent of credibility but dependent on your sense of caring.
Q2) Which of the following is a good practice if your audience is emotionally resistant to your solution?
A)Provide the rationale for a request before making the request.
B)Use the direct approach to make them warm up to your ideas.
C)Use statements that contain incomplete and ambiguous meaning.
D)Use statements that require reading between the lines to grasp the entire meaning.
E)Make a request but avoid providing any rationale for it.
Q3) Explain the AIDA approach to developing mass sales messages.
Q4) Explain the importance of the FAIR test in reviewing persuasive messages.
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Chapter 10: Persuasive Messages
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80 Flashcards
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Sample Questions
Q1) The immediate impacts of bad news on recipients should not be discussed with them.
A)True
B)False
Q2) Which of the following is relatively ineffective in softening the blow or impact of a bad-news message?
A)A direct message structure
B)A buffer statement
C)A teaser message
D)A message that expresses concern for the recipient
E)A rationale for the unfavorable decision made
Q3) When bad news becomes more controllable, less likely, and/or less severe, less rich channels are justified.
A)True
B)False
Q4) Who are external partners and when is it appropriate to deliver bad-news messages in writing to them?
Q5) Why is it necessary to focus on actions and results, and not on attitudes and intentions, when providing negative feedback?
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Chapter 11: Bad-News Messages
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Sample Questions
Q1) Describe the message structure of PR messages.
Q2) Arc Inc.manufactures music players exclusively for the U.S.market.Arc's previous model, Muse, could access the Internet and download music as an added feature.Muse would sometimes freeze between downloads and force users to restart the download.Arc failed to rectify the problem but promised users a huge discount on the next model in exchange for the Muse.Arc's new product, Jazz, rectifies the freezing problem and is available at a discount for Muse users.However, Jazz is not free of problems.It turns off due to overheating after simultaneous multiple downloads.Which of the following acts as an intensifying factor for Arc in this crisis related to Jazz?
A)Problems related to Muse
B)Problems related to Jazz
C)Arc's decision to develop another music player after Muse
D)Arc's decision to add music downloads capabilities to Muse and Jazz
E)Arc's decision to sell Jazz at a discounted price
Q3) Negative rumors often contain some elements of truth.
A)True
B)False
Q4) How would you apply the FAIR test to PR messages?
Q5) Why should a company apologize in a preventable crisis?
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Chapter 12: Research and Business Proposals and Planning for Business Reports
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) A drawback of online databases is that:
A)they are more expensive than primary research.
B)they provide outdated information.
C)they take time to navigate.
D)they contain minimal information required for business reports.
E)they are not permitted by university libraries.
Q2) Presence of data labels on each slice makes a chart difficult to interpret.
A)True
B)False
Q3) Which of the following statements is true about charts?
A)Charts are solely meant for conveying simple numerical information.
B)Important business ideas or relationships in business reports cannot be explained through charts.
C)Charts should not require much mental effort for the reader.
D)The title of a chart should be at least 20 words long.
E)Charts are less limited than tables in the amount of information they can provide.
Q4) Biases are tendencies to see issues from particular perspectives.
A)True
B)False
Page 15
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Chapter 13: Completing Business Proposals and Business Reports
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What is the advantage and disadvantage of using bulleted lists in reports?
Q2) Explain the importance of positivity and objectivity in creating reports.
Q3) When are decision makers unlikely to take your report seriously and feel comfortable acting on it?
A)When you combine information from various sources in novel and insightful ways
B)When you use direct quotations or verbatim restatements from another source
C)When you do not provide clear connections between facts, conclusions, and recommendations
D)When you express in your own words the idea of the original speaker
E)When you weave together information from less than three sources
Q4) To project objectivity in a report, you should _____.
A)ensure that your enthusiasm and strong positive emotion do not appear to cloud your judgment
B)use indirect quotations when the quotation contains a particularly compelling combination of words
C)use bulleting and enumerated lists to help readers rapidly process and group information
D)provide a memo of transmittal with the report
E)combine information from your various sources in novel and insightful ways
Q5) How can you avoid plagiarism on a sentence and paragraph level?
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Chapter 14: Planning Presentations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following shows you are caring while giving presentations?
A)When you have two or three well-developed takeaway messages
B)When you honestly respond to all the queries of your audience
C)When you are able to evoke emotions of commitment and determination in your audience
D)When you just read your slides and let the audience interpret them
E)When you show that you are interested in the needs of your audience
Q2) How does knowing about your audience members' knowledge level help in planning the content of your presentation?
A)It helps you decide whether or not to involve them in your presentation.
B)It helps you design your presentation for ease of processing.
C)It helps you avoid emotional and analytical appeals in your presentation.
D)It helps you determine your presentation time.
E)It helps you broaden your message to meet everyone's needs.
Q3) While planning your presentation, the first task is to identify the two or three key messages you want to convey.
A)True
B)False
Q4) Briefly describe the PREP method for effective communication during presentations.
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Chapter 15: Delivering Presentations
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Sample Questions
Q1) In order to make your speech about people during a presentation, you should:
A)read from your slides and let the audience interpret them.
B)use a lot of "I" statements.
C)engage in frequent name-dropping.
D)make people the subject of your sentences.
E)avoid using the names of people present in your audience.
Q2) How do good speakers interact with the audience?
Q3) Which of the following is intended to project executive presence and seriousness?
A)Formal business dress
B)High-level business casual dress
C)Casual dress
D)Low-level business casual dress
E)Semi-formal dress
Q4) Having presence means commanding attention, garnering respect for your ideas, engaging your listeners, and even inspiring your audiences to action.
A)True
B)False
Q5) List some of the guidelines to make a presentation effective.
Q6) What are some of the relaxation techniques to manage nervousness?
Page 18
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Chapter 16: Employment Communications
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79 Verified Questions
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Sample Questions
Q1) _____ résumés present information in terms of key skills and are most often used by professionals with extensive experience and individuals with little or no work experience.
A)Sequential
B)Chronological
C)Combination
D)Functional
E)Nontraditional
Q2) In a résumé, one should generally avoid giving details about one's personal life, especially those that some people may find objectionable or unprofessional.
A)True
B)False
Q3) Which of the following is guideline for writing an effective résumé?
A)Provide details about your personal life.
B)Demonstrate humility by deemphasizing your accomplishments.
C)Use buzzwords and jargon to appear knowledgeable.
D)Position your most important contributions first.
E)Avoid using layouts with a lot of white space.
Q4) Explain the process of reviewing résumés and cover letters.
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