Professional Communication
Pre-Test Questions
Course Introduction
Professional Communication is designed to equip students with the essential skills required for effective communication in workplace settings. The course covers key topics such as writing clear and persuasive business correspondence, delivering impactful oral presentations, practicing active listening, navigating intercultural communication, and utilizing digital communication tools. Through practical assignments and real-world scenarios, students learn to create concise reports, professional emails, and well-structured proposals, while also developing strategies for meetings, conflict resolution, and teamwork. Emphasis is placed on adapting communication styles to suit diverse professional audiences, enhancing overall confidence and professionalism in various business contexts.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
Available Study Resources on Quizplus
14 Chapters
349 Verified Questions
349 Flashcards
Source URL: https://quizplus.com/study-set/1139
Page 2
Chapter 1: Communication and Ethics
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22336
Sample Questions
Q1) According to the transactional model of communication the sender must be _________ and ________ before he/she wants to send a message.
A)Stimulated/motivated
B)Stimulated/encouraged
C)Encouraged/listened to
D)Received/motivated
Answer: A
Q2) When considering ethics,which rule says create the greatest good for the greatest number of people?
A)Utilitarian Rule
B)Moral Rights Rule
C)Justice Rule
D)Practical Rule
Answer: A
Q3) Which of the following is an example of paralanguage?
A)Frowning
B)Clothes you are wearing
C)An angry tone of voice
D)Hand formed into a fist
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Organizations in the Workplace
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22337
Sample Questions
Q1) A human relations manager might say the following: "Always remember to let employees know who is boss.
A)True
B)False
Answer: False
Q2) The following statement is true of the mutual adjustment method to coordinating people:
A)This method involves horizontal communication among peers.
B)This method has managers direct the work of members who do not make their own decisions.
C)This method has specific written standards for tasks,output levels,skills,and norms.
D)This method is only appropriate for face-to-face communication.
Answer: A
Q3) Which organizational model encourages informal communication?
A)Human Resources
B)Scientific management
C)Bureaucratic management
D)Systems/Contingency
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22338
Sample Questions
Q1) What are some strategies for reaching consensus in conflict management and why is consensus desirable?
Answer: In win-lose,only one party achieves objective. In lose-lose,neither party achieves full objective. In win-win,all parties receive acceptable gains. Consensus is desirable because it is usually the most productive and satisfying strategy in the long run.
One strategies for reaching consensus are: clarify the situation,urge the person to set aside the conflicting solutions,identify new solutions,join the person or group in comparing the original solutions. Other strategies include compromise,mediation,and force.
Q2) What is the relationship between A-type and C-type conflict and conflict strategies?
Answer: Recent research combined C- type and A-type conflict with conflict strategies.Collaboration reduces both C-type and A-type conflict.Avoidance and competition almost always increase C-type conflict,thus increasing A-type conflict.Accommodation decreases A-type conflict,but conflict can resurface.
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Effective Listening
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22339
Sample Questions
Q1) Isolated facts by themselves are hard to remember.
A)True
B)False
Q2) By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:
A)Develop the expertise your boss values.
B)Know how to praise appropriately.
C)Don't criticize your boss.
D)Be quick to give advice.
Q3) One day the boss gives you detailed instructions on a new assignment.Later you realize that you missed part of the information because you had a pounding headache and now you cannot decipher your notes.Which of the following barriers to listening was the problem?
A)personal
B)psychological
C)semantic
D)physical
Q4) Describe the millennial customer.How has technology influenced these customers?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Nonverbal Communication
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22340
Sample Questions
Q1) Unlike the formal level,in the informal level
A)Rules are openly known and easily stated.
B)Rules and their rationales are deliberately taught.
C)Rules are unconsciously learned by imitation and taken for granted.
D)Rules are unimportant.
Q2) Why is nonverbal communication relevant to business communication?
Q3) Jeanie always flips her hair behind her ear when she talks in a group.This is an example of a/an:
A)Emblem
B)Adaptor
C)Illustrator
D)Regulator
Q4) In general,members of collectivistic cultures need more space while members of individualistic cultures need less space.
A)True
B)False
Q5) To keep discussions to a minimum,arrange the chairs in a circle.
A)True
B)False
Q6) What is the meaning of "culture shock" and how can it be minimized?
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22341
Sample Questions
Q1) One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.
A)True
B)False
Q2) More jobs come as a result of this method than any other way.
A)Recruiting services
B)Referrals
C)Newspaper ads
D)Online job sites
Q3) Systematic desensitization involves:
A)Learning to relax using deep muscle relaxation and breathing.
B)Identifying irrational self-talk that produces speaker anxiety.
C) Developing alternative coping statements.
D) Identifying reasonable speaking goals.
Q4) There are a lot of advantages and disadvantages to using email in the workplace.Please describe them here. Do you think employers will still be using email as much five years from now and why?
Q5) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Basic Information for All Types of Interviews
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22342
Sample Questions
Q1) In the case of a customer accused of shoplifting,which type of interview might be conducted?
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
Q2) You are an interviewer and have the feeling tha the candidate is trying to hid something.What should you do?
A)Ask the candidate openly if he or she is trying to hid something.
B)Ask a series of open-ended questions that allow flexibility in responding to areas that might be related to the problem
C)Check his or her references and ask them if they know of something that the candidate might be hiding.
D)Simply ignore the situation and depend on your gut feeling as to whether or not to hire the candidate.
Q3) List and define the four methods for organizing interview questions,considering when each should be used.
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: The Employment Interview
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22343
Sample Questions
Q1) According to research,employers prefer which type of resume?
A)Functional
B)Chronological
C)Combination
D)There is no employer preference.
Q2) Which of the following is not a suggestion for interviewees given by the text?
A)Speak quietly and in a muted tone
B)Focus on eye contact,appearance,and facial expressions
C)Send a thank-you note
D)Be prepared for any type of interview
Q3) If an interviewer has low self-esteem and feels threatened by the interviewee,then the interviewee may find himself/herself in a(n):
A)Hostile or stress interview.
B)Non-structured interview.
C)Structured interview.
D)Group interview.
Q4) Briefly discuss the two guidelines used to determine whether or not a question is lawful.
Q5) What are the three phases of an interview and what should happen in each phase?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Small-Group Communication and Problem
Solving
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22344
Sample Questions
Q1) Effective teams
A)Follow an organized,rigid procedure.
B)Avoid overlapping or backtracking.
C)Always move smoothly from step to step of the problem solving sequence.
D)Accomplish their process in a cyclical manner.
Q2) Small group communication works best when groups are no greater than:
A)Eight people
B)Twelve people
C)Ten people
D)Fifteen people
Q3) Compared to individual problem solving,with group problem solving:
A)Less time is required.
B)Hostility is increased.
C)Productivity is increased.
D)There is less personal satisfaction.
Q4) In effective brainstorming,only words of praise and encouragement should be allowed because negative comments usually put an end to creative thinking.
A)True
B)False
11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Participation and Leadership in Teams
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22345
Sample Questions
Q1) This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they would normally do.
A)Situational contingency.
B)Transformational.
C)Normative decision.
D)Servant leadership.
Q2) Which of the following is a strategy suggested by the text for dealing with a group member exhibiting dysfunctional behaviors?
A)Engage in direct eye contact
B)Ask clarifying questions,such as "Is that correct?" so they feel heard.
C)Don't give the dysfunctional member anything to do.
D)Ask members to speak in a specific order to make sure that everyone gets a chance to participate.
Q3) Research supports that transformational leaders are able to improve performance levels.
A)True
B)False
Q4) Describe the three main leadership styles laid out in the three-dimension theory of leadership.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22346
Sample Questions
Q1) According to this text,the step in preparing an informative presentation after you analyze the audience should be to
A)Research the topic.
B)Determine your speech format
C)Determine the topic.
D)Organize the main points.
Q2) What are some ways that the text suggests you can use delivery to sound conversational,natural and enthusiastic?
Q3) What are some common mistakes that inexperienced speakers make when using the Internet for research and how can these mistakes be avoided? Why is this important?
Q4) If you are being asked to speak during a very strict time limit,the text suggests you might want to consider this method of delivery.
A)Manuscript.
B)Extemporaneous
C)Impromptu.
D)Memorized
Q5) What are the main differences between informative and persuasive presentations? Give an example of each.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Verbal and Visual Supporting Materials
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22347
Sample Questions
Q1) A principle for having quality visuals is
A)Dark colors appear nearer;light colors appear further away
B)Avoid using colors that end to look the same at a distance.
C)Place opposites on the color wheel immediately next to each other.
D)Use light colors for bullets or letters on a clear background.
Q2) Discuss some tips for preparing and using effective PowerPoint presentations.
Q3) In a presentation,statistics should be
A)Rounded off to an easy to remember number.
B)Reported exactly as they appear in the original source.
C)Used frequently as a way to boost credibility.
D)Given without reference to the source.
Q4) "Follow the rule of four to six" refers to
A)The number of bullet points or lines on a slide
B)The size of the font on a slide
C)The number of words per bullet point on a slide
D)The number of visual aids you should give in a six-minute speech.
Q5) Discuss the general design guidelines for building effective electronic/multimedia aids.How do we make sure to use audio-visual aids effectively during the presentation?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Persuasive Presentations: Individual or Team
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22348
Sample Questions
Q1) Speakers who support their assertions by citing firsthand experience
A)Are rated higher in trustworthiness.
B)Don't have to do as much research.
C)Are more highly motivated.
D)Are more likely to provide good eye contact.
Q2) What are the five basic elements of speaker credibility and what can a speaker do to build these elements into their speaking?
Q3) The comparative advantages organizational pattern,not the criteria satisfaction pattern,should be used when the audience agrees there is a problem but does not agree on the solution.
A)True
B)False
Q4) A "buzz group" consists of a small group of experts who give a formal,5 to 10-minute presentation on an aspect of the problem relating to the member's expertise.
A)True
B)False
Q5) List the preparation steps (in order)in developing a persuasive presentation.
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Written Communication
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22349
Sample Questions
Q1) If you want to use Twitter to help you get a job,you should
A)Include your age
B)Add a link to your other websites
C)Include your Resume
D)Use a fake name
Q2) In writing follow-up letters,do not express disappointment at not receiving the job.
A)True
B)False
Q3) Once an interviewer picks up your resume,you have
A)5 minutes to grab their attention.
B)less than 10 seconds to grab their attention.
C)45 seconds to a minute to grab their attention.
D)30 seconds to grab their attention.
Q4) What are the three characteristics of effective resumes discussed in this text?
Q5) Which of the following is NOT true about effective outlining?
A)Include at least three supporting items per level.
B)Include transitions,sources and a list of references
C)You want to indent for faster comprehension
D)Capitalize the first word in each level
To view all questions and flashcards with answers, click on the resource link above. Page 16